Customer Reviews for Kizzies One Stop Shop
(U-Haul Neighborhood Dealer)

127 reviews

9506 CR 34   Fairhope, AL 36532

(251) 928-8508

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 928-8508

9506 CR 34
Fairhope, AL 36532

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIELLE W. 
Rating:
3.0

I was not texted a drop off location like I was told. Was not included in pick up paperwork either. Couldn't get anyone on phone for 24 hrs so we just dropped the trailer off in the parking lot of nearest location. Communication about how this all should have gone down was lacking. Again, no human to be found to verify returning of equipment.

jo N. 
Rating:
5.0

Customer did not leave a comment.

Jamison C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Very professional! I will rent from this location again.

Richard W. 
Rating:
5.0

I needed a truck on short notice. Kizzie helped me through a difficult circumstance!

Carl H. 
Rating:
5.0

Check in of the truck was quick and painless.

William T. 
Rating:
5.0

Truck was clean and ready to go!

Calvin A. 
Rating:
3.0

the inside of truck was not clean; cup holders dirty as if someone had spilt a drink. But worse of all there were old cigarette butts in the ashtray; the entire time the cab smelled like cigarette smoke - disgusting; had to keep the windows rolled down. the owner of the facility at check in was very nice; however i would warn anyone renting from that location to closely check the cleanliness of the truck - old cigarettes in the ash trey is inexcusable

Matthew E. 
Rating:
4.0

The manager was very professional and helpful. She knew her trucks.

Reg P. 
Rating:
5.0

Great service.

Enrique S. 
Rating:
5.0

Kizzie is awesome! Kizzie is very professional and trucks are clean & sanitized!

Calvin A. 
Rating:
3.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Kizzie is always so helpful and accommodating. Difference between night and day at this location and location on 98. I believe that location is a Streets exotic plants. My previous experience with them was horrible. It was a few months back and I was trying to rent tandem axel trailer. They told me they had none. Asked if another u-haul location might have one. I believe you have computer link up to locate equipment. They never tried to find me a trailer. Told me they were all in Auburn. Students going back to college. Long story short I found Kizzie's one stop and was able to rent a tandem axel trailer from them. Kizzie's is within 3 miles of the Streets exotic plants. Streets location was not helpful at all. And more interested in giving smart Alec answers instead of helping a customer. I will take all my business to Kizzie's one stop and will never set foot on Streets exotic plants property again

Lyle A. 
Rating:
3.0

Customer did not leave a comment.

Val J. 
Rating:
5.0

Kizzie's customer service was outstanding from start to finish. We were extremely pleased with our rental experience.

Ann C. 
Rating:
5.0

Very Friendly

Ric M. 
Rating:
5.0

I was very disappointed in my online reservation that I made. I needed the Uhaul for Friday and they changed it to Saturday. I had to be moved out of my house by Saturday and it messed everything up and cost me even more money. What's the point in reserving it and putting your card of file if it's allowed to get changed. My pick up location was further then what I needed however the lady was as sweet as could be but when calling to talk about this mistake I was blamed for not answering my phone and my voicemail being full. I was not happy with how things were handled over the phone. Take in mind I rented one the Saturday before from Springhill and had no problems staff was nice and friendly and my online reservation was fulfilled.

Sarah F. 
Rating:
5.0

Mrs. Kizzie is the best!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Calvin A. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Alphonso T. 
Rating:
5.0

Customer did not leave a comment.

Dana J. 
Rating:
5.0

No suggestions

George H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Convenient location; online drop off was a breeze

Cindy D. 
Rating:
5.0

Nothing service was fast and friendly

Ray W. 
Rating:
5.0

She's wonderful

Jim E. 
Rating:
5.0

You couldn't ask for a friendly and more helpful person. Kizzie a now my go to person for all rentals.

Stewart R. 
Rating:
4.0

Kizzie is a terrific person....made the reception, check in and departure warm and rapid!

TIMOTHY T. 
Rating:
5.0

Kizzie is a wonderful representative for U Haul.

MICHAEL B. 
Rating:
2.0

Had bad tire on the trailer. Was told the trailer was inspected and good to go. After loading the trailer I inspected the trailer as I was about to drive 600 miles. I found that the tire had a large bubble on it and needed to be changed. After calling the rental place I was told I had to handle it by calling the 800 number. It should have never been rented in that condition.

Gregory S. 
Rating:
1.0

The uhaul had the worst smelling odor in the world. It was clean but someone evidently had animals such as hogs, pigsn dogs etc. The smell was so bad I had to drive with the windows half way down and the air conditioner on. I brought Microban and sprayed in the Airconditioner Vents, seats and everywhere It was horrible I turned it back in earlier and could not finish my moving plans. I was so sick and nauseated from the smell I could not function. The whole van needs to be stripped down front and back. It needs to be professionally stripped down to the metal.

Derdia M. 
Rating:
5.0

Customer did not leave a comment.

Calvin A. 
Rating:
5.0

Great service and very professional

Calvin A. 
Rating:
5.0

Customer did not leave a comment.

Kizzie A. 
Rating:
5.0

Customer did not leave a comment.

Kizzie A. 
Rating:
5.0

Customer did not leave a comment.

Leo W. 
Rating:
3.0

We have rented uHauls over 25 years and always had a positive experience. However, this past experience was terrible! As we were given the keys to the van, the sweet lady told us that there was probably a bad smell in the van as the person before us had trashed it and had it for 20 days, but it was supposedly cleaned and okay. It was unbelievably awful! We were not sure if it was blood/carcasses/urine, but the van had been badly abused and a basic clean did not help. We were left with NO choice as we had to move my daughter from her apartment within hours. Had we known, we would NEVER have rented this van. We bought air freshners, wore masks, and had the windows open the whole time. We had to put plastic on the floor before we could load in my daughter's stuff. It was the worst uHaul experience and we could not enjoy the journey at all. We were not warned beforehand as we would never have used the van. And we were charged FULL price for this terrible experience. We will call the company about this on Tuesday (after Memorial Day) as it was completely unacceptable to still have this van in operation and rented out! This van should have been taken out of commission and thoroughly cleaned and not rented until the whole van was clean and smell had dissipated. We even suspected it might have been used in human trafficking based on the horrible smells. We will think twice before using uHaul again. What an awful experience for what should have been a happy moving day! Thank you, R and B Nelson

Russell N. 
Rating:
5.0

Customer did not leave a comment.

Phinashia P. 
Rating:
5.0

Kizzie's was a fantastic place with helpful personnel. I would give one star to the condition of the truck I was given for usage. An older model GMC with 132,xxx miles. I drove 210 miles in this truck to move and do not believe this should be an active U-Haul vehicle. Tires are out of balance and the engine struggles to make it up any grade (loaded or not).

Kirk T. 
Rating:
5.0

She was very helpful and accommodating!!

RAY M. 
Rating:
5.0

It was hard to put gas in the truck if you put it in too fast it sprayed all over you. It took 30 minutes just to put 5 gallons in the truck. We had to stop twice just to get enough gas in the truck to drive from Fairhope Alabama to New Orleans.

Patti P. 
Rating:
5.0

Customer did not leave a comment.

Panton G. 
Rating:
5.0

Lizzie was excellent! Very helpful! Would highly recommend her to anyone needing to rent a truck or trailer. Thanks Kizzie!

Suzanne P. 
Rating:
5.0

Kizzie is so awesome! Accommodating, professional, friendly, and always bubbly. I love working with Kizzie for all of my Uhaul needs! She's the best!

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

josh H. 
Rating:
3.0

Customer did not leave a comment.

JESSE G. 
Rating:
5.0

I was very pleased overall. I wouldn't change anything.

STEWART R. 
Rating:
5.0

Second time renting from this location and it won't be my last. Owner/manager is very friendly and accommodating. Thanks Kizzie

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Susie T. 
Rating:
5.0

Customer did not leave a comment.

VERNON D. 
Rating:
5.0

Customer did not leave a comment.

Leo W. 
Rating:
5.0

Customer did not leave a comment.

Leo W. 
Rating:
5.0

Customer did not leave a comment.

Leo W. 
Rating:
5.0

Customer did not leave a comment.

Leo W. 
Rating:
5.0

We had a wonderful experience at Kizzy's One Stop in Fairhope, AL. Tess was soo helpful and friendly I cannot image better customer service.

TIM S. 
Rating:
5.0

Great location.Great Service.I will be taking all my Uhaul business to kisszi uhaul

Colette M. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Very friendly and helpful!

Leigh B. 
Rating:
4.0

Occasionally irratic on hours of operation. They have always been helpful and told me they would check the truck in the next day since they had shut down their computer for the day. They have always done so and the truck was checked in within the time period allotted.

Vernon D. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

They were great to work with Very accommodating to what I needed

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Joannie W. 
Rating:
3.0

Extra equipment ordered was not in the truck, which delayed move by over an hour. No pads so I had to go to another location. Owner did help locate the other location.

Thomas B. 
Rating:
5.0

Kizzie was so nice and pleasant to work with. She made the process of renting the U-Haul very easy. She answered the first time I called and I made a reservation with ease. Definitely will go back to Kizzies to shop and for rental needs.

Veronica B. 
Rating:
5.0

Customer did not leave a comment.

Tevin A. 
Rating:
5.0

The customer service rep was awesome and so helpful. Kudos to her...

FRANCIS H. 
Rating:
4.0

Customer did not leave a comment.

Walter N. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Very friendly and helpful folks,

Thomas A. 
Rating:
5.0

The staff was very nice and helpful. The truck was clean and smelled fresh unlike most rentals I have had in the past. We would absolutely use this location again if needed.

Valerie E. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Easy to drop off after hours and online drop off was convenient.

Kenimer P. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Kizzie is a super friendly person and had the trailer hooked up and paperwork done in a few minutes. Great experience.

LEE H. 
Rating:
5.0

Customer did not leave a comment.

Ann V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
1.0

Kizzies One Stop Shop was closed due to Labor Day weekend but no one contacted or informed me of the situation. I selected pick up when business is open when ordering my u-haul truck. I contacted U-haul and the representative guided me to a lock box and was able to access another vehicle. I wish there was better communication from the pickup site when dealing with holiday weekends.

Matthew P. 
Rating:
5.0

Great customer service

Sharonia W. 
Rating:
5.0

She was was amazing!! Great customer service!! We give her a 10❤️❤️❤️ Will use again!!!

STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Nothing needs improvement at this location...hands down the best Uhaul I've ever had.

Matthew L. 
Rating:
5.0

However i WILL NOT recommend the company Uhaul TO ANYONE! I had to pay a charge because i was unable to move at my allotted time because my truck was not released to me until SIX HOURS AFTER THE TIME I PAID FOR!##! AND THAT WAS after a five hour wait two different locations and a truck stuck I mud because the location manager wasn't when informed that she had a customer coming because her location wasn't location! This is beyond reprehensible

Monique R. 
Rating:
5.0

Kizzie was very nice and VERY helpful with my rental! She is a good ally to UHAUL!

Chad M. 
Rating:
5.0

The customer service here was outstanding.

Michael B. 
Rating:
5.0

Kizzie was so nice and friendly. We will definitely be back when we need to haul anything.

Dana M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

I got charged after the original charge for 26.17. Wasn't notified of the extra charge. What's it for? But overall good. Online had issues but not anything their fault

Bryan E. 
Rating:
5.0

Customer did not leave a comment.

Home M. 
Rating:
3.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Great service, pleasure to work with Kizzie and she is especially kind and efficient! Will always rent from her from now on

Jana B. 
Rating:
5.0

Lizzie is well organized and ready to take care of the paperwork. She almost always has plenty of rental options to choose from.

Donald L. 
Rating:
5.0

Kizzi was great, went the extra mile!

Gary G. 
No reviews have been submitted for this location.

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