The truck was dirty inside. Both the cab and the cargo area where there was dried food spilled all over and a used band-aid stuck to the wall. I pointed it out to the person who checked me in and she just shrugged her shoulders. I spent an hour cleaning up the truck before I could load it. Then the A/C barely worked in the truck which made for a very uncomfortable 550 mile drive. Overall, not a pleasant experience.Kyle D.
Customer Reviews for Rush Hour Towing & Transportation LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have not received a receipt for thisAriel A.
Customer did not leave a comment.Ian P.
Rental was quick and easy. thank you.Bruce T.
waited 45 minutes to get the trailer, be ready!Joe T.
Customer did not leave a comment.Hayden B.
Drop off was super easy and convenient. ThanksJames D.
Customer did not leave a comment.James D.
The trailer I requested was available and was exactly what I needed Yes I would rent it again when neededReid Z.
Customer did not leave a comment.HALEY S.
Customer did not leave a comment.TONYA I.
Customer did not leave a comment.James D.
Customer did not leave a comment.John S.
Thank god this location was good. It was my 3 reservation trying to get equipment to haul a car home. First time the date was changed as well as the location to one over 2 hours away, the second time after calling to get the first one fixed that you owe me $50 for, was canceled with no explanation and you owe me $50 for this one for also. So how do I get my $100? This one I made and realized that even though you have a demand for Car Haulers in the area you don't do anything but make people figure out for them selves that only Car Dollies will be available. Heck of a change from my younger days renting U-Hauls when you actually cared. Rush Hour Towing & Transportation LLC was great like the old days just didn't have a car hauler.Richard C.
Friendly staff but truck was a little dirty in cab and in boxDavidscott R.
Site was muddy, crowded,with other types of vehicles. We had to search for help. When we finally found the person who could help us, she was knowledgeable, and answered our questions.pam I.
Very easy to access.CATHERINE B.
Make sure the keys aren't locked in the truck before the customer comes to pick up their U-Haul.Donovan W.
Location was not accessible due to construction. I have never used the mobile checkin and dropped my keys in the drop box before I realized I needed pictures of the fuel and odometer. No instructions at the site. Just a drop box on a door of a muddy towing yard. I was requested to drop off at this location by pickup location for a small discount. No way to secure the 2 dz pads and appliance dolly in the back. Hopefully it is not stolenStephen M.
Send them to the other store on Black River Street where there is someone to help.Michael E.
The trailer was absolutely filthy. It looked like someone hauled a woodstove in it. We had to sweep it for about 30 minutes before we could even use it and there were oil stains on the floor that we had to put our furniture on because we didn't have a mop. Also, when we picked up the trailer it was out in the weeds and I mowed grass that was about 3 feet tall. In addition, we had to wait for an hour and a half while they tried figuring out the lights on the trailer. Clearly, nothing on this trailer was checked prior to us picking it up.Quentin C.
Ensure dealers do maintenance checks on equipment.Jim H.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Charles L.
Nice and friendly lady.Rathe T.
The Gentleman that helped me out in Sparta was fantastic and helped me out all the way to end. Felt comfortable with the trailer and the can on there. Great customer servicebryce N.
The lady who helped us check on the truck was wonderful. We weren't on her schedule but she called and got us in so we could return the truck. We weren't on her schedule because we returned the truck late.JESSICA V.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.Jerry M.
Customer did not leave a comment.DALE S.
Had to go through the repair shop with hazards in order to do business in a back office.MARK N.
Customer did not leave a comment.David U.
Customer did not leave a comment.Michael B.
The gentleman in charge of the u haul rental at this towing location was very kind and did a great job. I would work with him any day of the week. We need more people like that in the world. Super guy. I was very confused about my rental though. I booked it at another location and didn't know it was booked through this place. It worked out in the end, but u haul really pissed me off.Derek D.
Customer did not leave a comment.patricia C.
Customer did not leave a comment.Cheri R.
The wiring on the passenger side was rigged together and I had to rewire it to use itBrandon B.
Customer did not leave a comment.Dale R.
It took 30-60 minutes just to get the order complete. They did not go over the truck with us and the driver had to pull over ON THE HIGHWAY to close the hood cause it was left unhooked. The inside of the truck was extremely dirty.kelly S.
Customer did not leave a comment.Cody A.
Customer did not leave a comment.Diane J.
Was never informed about the $30 charge for gas fill up and the additional $30 if it's under 1/4 tank. Was just hurriedly told to "sign here and here." It's my fault for not reading the "fine print," but, good customer service would have pointed this out.Jarrod R.
Customer did not leave a comment.Daniel H.
Signage indicating where to park, what door to use and where the office is located would be beneficial.Lisa K.
good friendly serviceDan H.
Going on line to reserve a truck was a joke!! Complete disaster! No truck available anywhere after we were told there was one for us in Minnesota..Good thing I called first before driving out of our way all the way there. After many phone calls a truck was found in Sparta. The young lady who helped us was awesome! She wasn't feeling well but came in to help us with the rental Thank You!!Therese W.
Customer did not leave a comment.Erin K.
Customer did not leave a comment.Nick P.
Customer did not leave a comment.David O.
Customer did not leave a comment.Douglas A.
Customer did not leave a comment.cassie C.
Customer did not leave a comment.Stephen H.
all in all, things went well.Mary G.
The tail light on my equipment was not working in spite of being checked out and I was told it was working . Running light was not working the brake light and turn signal worked but as a result I did not feel completely safe driving the equipment but I had no choice but to go with itADRIENNE D.
fix your software. it took them quite a while to get my reservation done because the system is screwed up. I had the same problems last time I tried to reserve on online.Ernest A.
Not give me a truck with a nearly blown motor. I had to put 5 fucking quarts of oil into the truck.Joe S.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Jeffrey K.