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bt nCustomer Reviews for U-Haul of Old Town Torrance
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van was dirty inside and out but most of all it needed a car wash
JESSE LOvercharged, doublecharged. Refund scheduled, waiting.
Stefan KThe manager was a great guy and provided a great knowledgeable service.
Ajay ATim the manager was easy going and thorough!
RODNEY BSecond time coming to this location. The guys here just seem like they have no energy. Weird energy.Tired. Terrible customer service.
Anita CCheck in and drop off agents were both so kind and professional and prompt. Kudos to both!!
CHEYENNE EI have no issues with the location. However, the amount of time it takes to do a MOBILE pickup and drop off really makes the experience unpleasant. So many pics. Often the app says you must take more pics even when they are actually already taken. This adds 20-30 minutes on each end. I would love to see that process streamlined. Other than that, the rental went well, everything was clean and the truck ran well.
MICHAEL Kmove staff only 1 csr on duty after 2pm slows things down.
ALICIA Pit is the responsibility of the Uhaul employees to initiate a warm friendly greeting. They did not, and it made me feel unwelcomed and intimitated. so very unfriendly.
max cWhen you're moving you need as much time as possible and I booked my trailer for 7:00 a.m. at Carson the manager Timothy went above a beyond to get me on the road as early as possible thank you
THOMAS HLocation is on an awkward intersection. Additional after-hours vehicle return instructions may be useful to some. Otherwise a very straightforward process
Michael LCustomer service at this location is exceptional, Adriana is very helpful and made my visit very pleasant
Luis M100 percent good
Kirk CExcelente Costumer Service
Juan RI rent Uhaul trucks on a regular basis mostly from this location. It just seems to get worse every time I go there. Uhaul in general has steadily declined over the years. Most of the employees are slow, they are usually understaffed, the computers are almost always running slow or down, and the app is absolute garbage. The truck I rented had a damaged driver's side door that was difficult to open and close. The paperwork showed more gas than was actually in the truck, and since the app didn't work I wasn't able to contest it. I notified the employee when I returned it, showed him the picture, and he said he'd take care of it but still charged me for 2 gallons of fuel. I called again yesterday, got the assistant manager who said he would take care of it, and got an updated receipt which STILL charged me for 2 gallons of fuel. This place is ridiculous. I do not have time to keep calling about this fuel nor do I have time to complete this survey, but an experience this bad justifies the time spent.
Mike BVery good service from start to finish. Everyone was super accommodating and kind at check in and return.
Christopher HThe staff were friendly and helpful.
Andrew WThe employees who helped me at the pick-up up and drop-off were outstanding and accommodating. Only gripe was the company's computers were very slow causing a line to form up.
George MEverything was wonderful customer service was excellent!!!
Deanna KThe trailer was pretty dirty when I picked it up, so I washed it quickly myself. Lot of black soot on it. probably from the previous renter. Also was scheduled to pick up at one Torrance location and then U-Haul rescheduled me by leaving me a voice mail . It would’ve been better if U-Haul left me an email AND a voicemail since I didn’t get the voicemail. And I didn’t figure out I needed to be at a different location until I drove over to the original location. Dropping off the trailer was easy.
Jeff HGood location, nice guys. They processed me quickly. I recommend them. Thanks for the service.
SERGII V👍😎
Robert HThe only Uhaul I go too
CAMILO BEveryone there was friendly and helpful
Aileen WThe equipment was in good condition. The staff were friendly, polite and helpful.
Aaron SMy only concern is that When I received the truck, fast tank was at the front 1/2 point mark, I returned the truck with the needle at 1/2 (same point when I got it) but for whatever reason I was charged for 2gallons…Was this an attempt to charge me for more money?!?
Marlon WMy experience at this U-Haul location was excellent. I have rented twice in the last 4 weeks and both times everything was smooth. Thank you
Sergio OThis location is one of the most spacious ones I've seen. Its well-stocked and very clean. The staff is very friendly and professional. I like this location better than all of the ones I've frequented. I also really like the message on the outgoing vmiail. Nice touch. Another plus! Thank you.
TROY WBe more transparent about the fees, I didn’t know about the “rental fee”.
juan aGreat customer service
Marvin SWish had adaptor to charge phone also navigation. Overall good
Anthony WGreat and friendly service
Karen Jgood
Billy LEverything was perfect guys do great job
STEPAN MExcelente servicio
Edwin TSmooth transaction. Nice people.
Steven JThe original pick up location was 14206 S Van Ness Ave. They wasted an 1.5 hours of my time with faulty equipment and I had to go to the above listed location to get a working unit. Devin in Torrance was great and got me in and out to mitigate the time wasted by the other facility. Also I was not issued any credit for the original equipment not being ready by the time of the appointment under your "equipment ready guarantee". Disappointing to say the least.
Michael AVery good customer service
Mary HThe service was the best I have ever experienced with Uhaul. The fastest and friendliest picking up and dropping off.
Ronald EExcellent customer service.
GARY NGreat staff, friendly and helpful.. even during the morning rush..
Scott GIsaiah was awesome and Micheal as well thank you guys
MARVIN fAlways there when I need em!
Mitch NWe waited 1/2 hour to rent our truck however they upgraded us, so it was a win win. However, the extra charge for the mileage overage, was not noted at the time of the reservation. Was charged for the extra mileage, was told I would get a refund, for that extra charge, I had to call back to get that refund 2 weeks later. It was refunded however, that was at least 3 hours of my time that I will not get back.
Rhonda BThanks!
Steven JThere is no parking on site. The warning signs for the air gap, tire and engine oil remain on the entire time. The rep told me to park off site at Ralph which is quite far.
Sarah TOutstanding location and professional staff👍
Glen FYes the lady at the rental counter I believe her name was Andrea she was excellent she helped me through the process and I want to thank her very much. Also when I first pulled up I want to say that Mr Hilton help me out great let me look at the trucks let me roll up the doors and see how big they were and I want to thank him very much for that assistance and on my key decision on what vehicle I wanted to rent. Thank you U-Haul International years ago I used to work for a Ryder truck rental when they were competition with U-Haul before they strictly went commercial rental. Thank you U-Haul International.
George RWe had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.
ROLAND A | Overall ExperienceThe facility was clean. The staff was not able to help me with what I needed.
kendra l | Overall Experience