Customer did not leave a comment.EDWINS D.
Customer Reviews for 1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer serviceanthony C.
Customer did not leave a comment.NUMA B.
Allow the customer to drop off the vehicle to the U-Haul facility of choice.Terrence B.
Drop off was unaware of drop off occurringNicholas I.
Was Amazing Guys BravoElvis B.
This is NOT a true 24/7 pickup and drop offMATTHEWJOHN R.
It is not comparable to the main location on 23rd street. While I was told that I would be able to check in online the app didnt work and I was initially told I had to wait until 9am. I want to give a big shout out to Lisa who helped me get the truck as well as the deli guy who had to move three trucks to get mine, since it was parked all the way in the back.Michel V.
Customer did not leave a comment.Langford W.
Have the truck ready so I don't have to wait for other trucks to be movedCRAIGSIEMON S.
Customer did not leave a comment.MONIQUE D.
Customer did not leave a comment.Timothy R.
We filled the tank and we're still charged a feeOLUKEMI F.
Customer did not leave a comment.DAVIDD B.
I was overcharged by approx $80 which I am trying to dispute. I returned it on the same day and the invoice is for 3 days with the additional charges associated. Additionally, when I returned it to the attendant, I asked him if we could inspect it and he said the person who does that wasn't there and wouldn't be around until "later". It also took them 40 mins to get us processed and into the truck. We had it scheduled to pick it up at 9am but they weren't able to get us out until 937am because the person processing me rental was also the gas station cashier and he was more concerned with people shopping in his gas station than getting us out quickly. Lastly, the truck they gave us was blocked in by another truck and cars from the neighboring mechanic's garage. This added a further delay to our getting out on the road. I gave 2 stars because once we had the truck, it did exactly what we needed it to do.Conor G.
Keep up the good workAlejandro B.
Customer did not leave a comment.ROBERTO JR J.
The attendant told me the lot was full and I couldn't drop off the vehicle there. I dropped off the vehicle at 3PM, one hour prior to scheduled drop-off, but was charged an extra day fee + insurance. And, now I must wait multiple days for UHaul to remedy the situation while there is a hold on my card. I confirmed with the attendant that the amount of gas was within the required amount to be cleared for return without charge. He told me it was, yet I was still charged.FRANCISCO R.
I ordered and paid for a dolly. When we arrived there was no dolly. The attendant was rude and communicated poorly.hugo S.
Hello. When I arrived the attendant told me there was no van available even though I had booked it 2 days ago and received the confirmation from Uhaul. I had to wait an extra 30 mins and then it seemed that magically there was a van availanle. I'm unsure if he was just mistaken or what happened but it was not a smooth pickup.Tiffany T.
Customer did not leave a comment.Qiaozhen C.
Make sure the worker at the place is willing to work with the person who is picking up the vehicle the gas station worker help me out ,,,the other worker did not he had an attitude talkin about he wasn't going to give me the key because he was going home it was a Mexican worker.....ANDRER C.
It is very confusing as to where we pick up anything. Also, I was a little uncomfortable with some of the staff there as I wasn't getting a very clear message as to what is acceptable.Madeleine S.
Customer did not leave a comment.JOHN JOSE H.
Customer did not leave a comment.Lutz L.
Hire people who aren't rude and are more organizedL A M.
Thx, Roberto and Tony were very nice and helpful, see you next timeAPRIL W.
Have a sign for where pick up is. It was in a gas station garage with no sign.John P.
Customer did not leave a comment.ALEJANDRO B.
There was no helpful when running the vehicle. Attendant took the key and didn't provide any other service. Told me to take a picture of the van and move on. We end up doing self checkout which was time consumingErnest G.
Customer did not leave a comment.ROBERTC A.
The location where I rented the truck & hand truck charged my credit card for a broken hand truck after they told the U-Haul representative that the hand truck was broken and couldn't be used they wouldn't charge me but did the opposite I want my refund for the broken hand truckCynthia M.
There were many issues with this contract and service. Would love to speak with someone about this.ROBERTHENRY S.
Truck was in awful condition. Brakes were bad. Can smelled. I was charged for dolly, hand truck and moving blankets that I never receiver Have filed claim with credit card company Never use U-Haul anymoreJAMES H.
Customer did not leave a comment.SHARON DENISE S.
I ordered a handtruck and it wasn't to it's expectations the wheel was broken and that was the only flaw that I had but the van was great. Thank you for your services besides that issue I will use your services again.Wilfredo S.
I made a reservation here Pick up was 4:30pm The guy chose the truck TM 3950 H that have warning ligh on the dashboard I told him no I won't take non risque cuz I need the car about 10 hours I'm not taking any risk He be like it nothing just take it nothing going to happen to the car im a mechanic man. I said no So he took the car in the shop make the ligh go off then give it to me with a fake report about the gaz level 5/8 other than 1/2 Once in the truck I drove off their station less than 1mn the lights came back on then I drove back and he said it's nothing it's just a sensors I said no just switch the truck I won't take any risk for 10hours He call then tell me his boss said no switch If I don't take it that's my business he won't switch it and still going to charge me Now I got received a receipt that said I drove 2mile with 3gallons of gaz and $14 fuel fee that really don't make sens This is a robbery or stealing I really would like to attach the pictures of odometer and the receipt to proof that but no way No senseMamadou K.
Customer did not leave a comment.Victor L.
Customer did not leave a comment.WHITNEY C.
Customer did not leave a comment.SHETLAR J.
Thank u for everything.ELSIE S.
Customer did not leave a comment.Alfredo V.
I would absolutely NOT recommend this site. The men who were serving me were unpleasant and I feel like I was overcharged for the use of the vehicle. Their customer service is HORRIBLE!!!! WILL NEVER USE THIS LOCATION OR MAYBE EVEN THIS COMPANY AGAIN. ALL THIS STUPID CHARGES ON MY RECEIPTLEONC A.
I rented two utility dollies and they didn't have them.Samuel B.
Friendly staff easy all aroundSTEFAN K.
Customer did not leave a comment.Farah T.
Customer did not leave a comment.Michiko O.
Customer did not leave a comment.maria F.
Customer did not leave a comment.Benjamin C.
The truck was dirty and they didn't give me the equipment I paid for.William V.
Customer did not leave a comment.Elvin A.
Customer did not leave a comment.Andrew A.
Customer did not leave a comment.Truasia S.
On 6/4/2021 Time 4:05 pm contract no.96389678 rental location 1st Ave 117th st shell auto service 2276 1st Ave I explained to the service person I needed a Truck at the time 4 pm until 8pm 6/5/2021 the next day he said no problem I thought all was good until I read the contract two hours later notice it states that the Truck should return 6/4/2021 10:15 pm I blew my top when I was the return time and the shop was closed I believe he is deceitful and made a mistake that causes me extra money on my rental because I clearly told him the correct date and time of the rental very disappointed of transaction otherwise all else was ok.EDWARD H.
I wish that I had better communication about the after hours pickup for this location. Before we retrieved the keys, we had quite a stressful moment figuring out how to obtain the truck.Vladimir U.
Customer did not leave a comment.Mariana C.
Great person who attended me. Very nice and helpful.Fernando S.
Had to wait an hour for the person to give us the keys.Ross K.
Customer did not leave a comment.Veronica L.
Customer did not leave a comment.Aboubakar S.
I didn't feel like my business was appreciated. Owner was not friendly at all. Uhaul service may not be his primary business but it is a source of income. Moving is a stressful process and unfriendly people only make the process more stressful.Christine S.
I was charged 188 dollars for a Uhaul truck that was supposed to have been 15 feet, but they didn't have it when I arrived. So I was stuck with a 10 foot truck and that really slowed down the work we had to do and I was forced to make multiple trips and still did not finish all of the work in time to get to the storage unit before it closed. So I was charged triple what I had expected because the shell station didn't have in stock what they had promised to me. Nice guys working there, but not worth the hassle. They should refund me, but am guessing they won't.Daniel S.
There were no dollies and pads which I paid extra for and have not been reimbursed.Heslens E.
Customer did not leave a comment.David C.
Rude treatment, unhelpful, took over 1 hour to get them to find and make vehicle available. They made U Haul look VERY bad.Richard A M.
Easy location to access - on First Ave. Just pull in and park truck behind the cones. Had some trouble with digital return - convenience store employee was helpful and accommodating and accepted the return manually.susan K.
Not have a van in a difficult position to get out of like a stack of tires a wall of a building on one side and a parked truck on the other. Have the items ordered in the van ready and really make it a contactless experience. Other than that it was okay.Antoine S.
Customer did not leave a comment.Carlos P.
Customer did not leave a comment.Mariel F.
I was overcharged for insurance when I specifically mentioned I wanted to omit the insurance. when the representative printed the bill out for me to confirm, and I asked him about it, he said he already accidentally put it in and there's no way to take it out. ???? then I reserved a dolly and furniture pads which i needed for my move but the location did not have any. I ended up having to pick them up at a hardware store which was inconvenient for me. They still decided to charge me for it, without taking off the fees for them. I asked him to take off the fees since they don't have them available and they said their system cannot process refunds. Wow.... REALLY POOR EXPERIENCEJames T.
I got to the station well before the statednon the contract of 10:17 my rental was from 9am to 4 pm but I didn't get the van till after 10:30. It was dirty and the attendant was rude and made me wait over an hr to process the pickup.Erika C.
Great serviceHenry S.
Customer did not leave a comment.Lekeisha A.
I had to go to this location after the original office I booked at was CLOSED even though the website said location is open and I was able to book there. I had to speak with 4 different UHaul reps and was transfers so many times for a mistake on UHauls end!! I asked if there was anything they could do to fix the problem and the representative hung up on me. I am so unhappy with the whole experience. UHaul FIX THIS.Michael P.
Customer did not leave a comment.Jonathan J.
the day prior i received an email with location update and was sent to the wrong pick up address. when i got to the right address (not what the email was instructing) i got to a gas station. the pick up person was serving store / gas clients all the time and i waited for almost 40 minutes before i could pick up the truck. the person who pulled it and gave me the keys was nice to answer my questions. the truck was old, noisy and the passenger door didn't work. the level of fuel was below 3/8. this is ridiculous because the pick up location is a gas station. they could have put fuel in. when we returned it the same person was there to take the key. he told us not to put any more fuel in. then i saw i was charged for after hours service and some unidentified sales item. this service was a joke. would not recommend to anyoneRadostina R.
The attendant here was very smart, phone savy, and helpfull.Theodore M.
They took care of us right away. No problems at all.lee W.
The van was covered with snow on return this morning at around 415 Am I had to back the van up in a very tight spot the person didn't even check the fuel the tank was filled I ask do I get a record of drop off stated nophilip P.
They try to over charge me 60 dollars and I'm calling my credit card company today it's really bad to steal from peopleJose O.
Associates were rude and unknowledgeable of the uhaul reservation.Melissa R.
The car was in bad condition, battery worked bad. also, car used too much fuelYevgeniy D.
The Van smelled like marijuana and the inside was dirtyJACQUELINE A.
Location was easy to get to and parking of UHaul vehicles was straightforward. It's a gas station so great opportunity to refuel here also. Staff was friendly upon returning the key.Jeffrey P.
When I arrived my reservation said I had to check in on my phone which took me through a tedious process that could have been done the night before. Then when I finished everything I was on a wait screen for about 10 minutes and finally once I found an employee was told I had to check in inside where they asked me for the same information that the app asked me. This needs to be clearer because there was much time wasted thinking I could just use the app like the reservation said I could and actually had to. There was garbage left in the vehicle and it was given to us with low air in a tire. When we alerted the employees they told us â€œto put air in itâ€. Upon returning the vehicle I parked and went in to give the keys and he told me to park it somewhere else. When I alerted him that there were cones he told me to just move them-thus he had wanted me to get out, move the cones and get back in to drive through them. Once I moved the cones and began to drive into the area another employee came back out and moved them back to their original spot as I was pulling the vehicle in. The customer service here was very poor and I will not be using this location again.brelaun delores D.
Customer did not leave a comment.Zalika P.
Customer did not leave a comment.Stefano N.
Overages for 29 minutes late when attendant was not available for 20 minutes and then I had to wait on line. No help over the phone so I had to place chargeback. Broke U-Haul.jeffrey K.
Uhaul tried to charge me extra money, giving wrong numbers Unfortunately for them, I got the pictures of fuel and pick-off hourMassimo B.
Customer did not leave a comment.Corey P.
Customer did not leave a comment.Andy S.
The Indian gentleman that took care of me was very accommodating and nice, I will definitely rent with them again. Thank youREMO S.
Customer did not leave a comment.zahira L.
Customer did not leave a comment.duncan C.
Customer did not leave a comment.Dominique B.
Your !choices are limitedTimothy S.
Customer did not leave a comment.Steven W.
There was no one there to help me get the vehicle and the vehicle I requested was not available. I had to wait an hour and a half at the location before I was able to get access to a vehicle. I will never use this location again and I am shocked and disappointed in U-Haul.William C.
Customer did not leave a comment.Maria Cristina B J.