The van was smelly and had roaches
JOSEPHJOHN J
Customer Reviews for 1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn’t check in the vehicle. Was charged for an extra day. Had to spend my time resolving.
JULIA BRacist staff who told me “do you understand English?” Extremely rude. No one was there until 15 minutes after opening hours.
Eugene DVerygood
ariolfo mFurniture dolly that I requested was missing and was unavailable when I asked the location if they had one. I was also unable to upload photos to the U-Haul app prior to beginning my rental. Otherwise, the truck was clean and I had no other issues.
Trevor MWeird setup, no counter and a weird occurrence while I was there. If I hadn’t already paid I would have left.
CRYSTALZURI RMileage rate is exorbitant.
Kevin MOne of the best uhaul locations I have experienced in Manhattan.
Stefan AThe gas reading must be checked before handing the keys over to the customer. I’ve had TWO experiences where the gas reading on the paper was different from the actual reading in the vehicle. I was billed for the first mistake but I ensured the attendant followed me to the vehicle this second time. As I suspected, the reading in the vehicle was lower than that on the paper. He had to make changes afterwards. Also, the parking spot is too tight to maneuver.
afolabi oReturned after hours. Area pretty sketchy.
Ketra CThe guy in charge of the rentals was less than helpful. When I had already gotten the keys and was inspecting the van, a box truck was parked in my way, and when I brought it up, the guy said "I was taking too long" and told me to ask one of the mechanics to move the truck so I could get out.
Roman DMuy bien
Walddyn NBetter costumer service
JOSEPHJOHN JWas overcharged for an “after hours” fee and a “safe move” fee. The after hours charge was never discussed, mind you I reserved this vehicle ahead of time from 430 - 830 (I returned by 815), no mention of this being after hours on the reservation site, spoke with the attendant no mention of this fee or window being after hours, confirmed he would be there when i returned still no mention of fee, discussed the charges I was expecting and no mention of the fee. If I knew it applied to my reserved time window I would not have taken the vehicle. Not to mention the contract makes no mention of what after hours is. I foolishly bought the $30 insurance and still got tacked on an “optional” $5 safe move fee that was never discussed with me or asked for by me. Somehow an in city move of only 13 miles became a $107 charge. Am submitting a dispute over these charges. I have used U-Haul many times on many late night moves and have never had an issue. I would not ever rent from this location again.
Jerry WIt's a gas station. It's unclear what the drop off process is there.
Jacob BOver priced. I rented a truck and paid less in virginia. I rented the van at this location drove 10 miles kept van a lil over an hour returned it with gas was charge 70+$. The renter said he just takes pics and uhaul does the rest. Uhaul was over priced.
CLARIBEL Pone of the agent was unprofessional and did not communicate the instructions regarding the uhaul well
Karrie RI don't feel this location should represent U-Haul. I chose this location because it had a cargo van available, but my experience was extremely disappointing. My reservation was for 12:00 p.m., and we arrived a few minutes early. However, no one showed up until around 12:30 p.m. I explained that I specifically reserved the van for noon because I was already on a tight schedule and was now running late. Instead of apologizing or trying to help, the employee told me that it "wasn't his problem." I also explained that if he is the only employee working, he should not be leaving the premises while customers have scheduled reservations. If the location cannot have someone available to assist customers on time, then there should be another employee present to make sure reservations are honored. Customers should not have to wait 30 minutes past their reserved pickup time, especially when they planned ahead and paid for the service. This experience was unprofessional, disrespectful, and caused unnecessary delays. I hope U-Haul addresses this issue so other customers do not have to go through the same experience.
SARA OJust have clearer signage on where to pick up the truck given it is currently a little confusing since there is a 7/11 and autorepair shop in the property
Fernando CGood costumer service 👏
Julio CGreat location. Easy to get to. We were able to refuel right theee to save an extra stop.
Christine YClean well the steering wheel thoroughly they are very very sticky, which means they are very dirty.
Fabian PThe staff was rude
Megan NGreat location, easy access, convenient. Truck was not “clean and well maintained” (your ratings question), it was dirty, but functional (it’s a moving truck, so don’t expect too much). Checkout took far too long, either because of system issues or user error (he was struggling the whole time with the laptop); all my info was there with the corporate account, checkout should take 5 minutes not half an hour. Drop-off was easy and effortless, overall good experience and I would recommend this location.
Louis DReally efficient
Xuyuan XThis location sucks!! The slowest wifi for their system, had me waiting almost an hour past my reservation time just to check in, had no blankets or hand truck that I reserved online. Also charged me 25 miles as minimum, said I would get a refund if I didn't use the miles. I did not get a refund and only used 5 miles.
CRYSTAL EEncourage app based checking and checkout as line is long and you only have a single employee with slow internet connectivity
Sergei KI was charged $30 insurance coverage that I didn't request nor agreed. I contacted Uhaul customer service for a refund and it'd take about 2-4 business days to get my money back.
Vera HThis is a drop off in NYC - so expectations are low. The space is severely limited. Very convenient location for drop off and for filling up the truck since its a gas station. Person behind the desk was professional. Drop off was straightforward.
Lisa SExcellent.
Antonio RInside of the truck was clean, but the outside was covered with pollen.
Ayome AThe man who was in charge of U-Hauls that day was incredibly rude. He gave no instructions whatsoever. When dropping off the car, he asked us to fill up the tank. We had gone 11.5 miles so we said we weren’t sure we needed to. We walked out and I discovered I needed to take a picture of the odometer on my phone so went back to the store to ask for the keys back. He said no. He said he would it out, to which I still felt like I needed to complete the steps on the app, he again said he wouldn’t give is the keys. He said he was going to be the one to it out but that he was eating. He then came out and closed us and overcharged us for gas. When asking for a name he said he didn’t have one and then continued to completely ignore / dismiss us. Thank goodness for Doug at U-Haul customer service. He was able to see he over charged us for gas and refunded us. I would NEVER rent from this location again.
Ryan CThey didn’t had any of the items I ordered in advance needed to facilitate the moving: furniture dolly and utility dolly in particular
arturo bvery nice people, take care my moving, no issue at all.
Steve HCan not think of anything,everything was excellent.
ARNOLD Mgreat job
MEL PI understand being a 3 party to pick up U-Haul trucks but upon arriving 5 mins before my scheduled at 9 pick up time I had to wait and didn’t get the vehicle til 9:30. Then being that the pick took long I had to leave right away and when opening the back it was full of dog poop. Smelled bad and was grins Of food and dog poop all in the back. I continued my trip because it was time sensitive and needed to return on time.
EDWIN STony was very efficient and nice. Really sweet guy. Quick and easy rental.
Katrina HBueno
Hilario CFaster check-in would be nice.
PEDRO VI got charged with 10 dollars but it was already put gas , so any way
JUAN FHONET Review. Slow service. Make ir arrangements and come 45 mins before to not loose time. Location :.its shell gas station. Ur bringing vehicle back. You can put gas at checkout and be on time. Place has snacks cake coffee tea and a bathroom. Typically clean:keep tissues in pocket for emergency. Gas is typically 10 cents above average. Not ideal but acceptable. Vehicle: vehicle had a check engine light. I saw no issues and took pictures of everything. Recommendation: quick rentsl for in town halls. Decent vehicles. Fairly clean. Helpful staff but busy. (Come 45 mins early to not lose time.)
JEROME MThe check in process was extremely slow. I felt like they did not adequately use the information that I had already put in the system. It took about 20 minutes from start to finish.other than that, it was great.
MATTHEW NA UHaul agent called me the afternoon of my pickup to me know that I’d have to pick up my van at an alternate location close by. I showed up for my 6PM pickup at around 6:15PM. I signed up for self check-in (pickup the keys from a lockbox) but was informed by the attendant at the gas station that the U-Haul location was closed for the day and that it was not a lockbox location. The location UHaul manager came into the gas station a bit later and very drunkenly told me that the UHaul was closed. I spent about an hour on the phone with a very helpful customer service agent trying to figure out where I could pick up a van that night that was close by. Eventually, at about 7:30, the drunken UHaul manager agreed to give me the keys to the van. I was about 1 minute away from paying $100 for an uber to a location with a van, a cost that the helpful customer service agent said UHaul could only reimburse me $50 for in the form of a credit. Absolutely terrible experience and completely unprofessional, UHaul needs to get in touch with this location. If I sign up for self check in, self check in needs to be an option at pick up.
ANDREW ZVery slow. I am basing on the fact that I have ordered from U-Haul before and it never took this long with my reservation number. In fact, it's taken longer with a reservation than what I am use to in P.A. without a reservation. The person in front of me had to provide two names and phone numbers for emergency contacts that took too long. The request for this information should have been asked on onine before the person's arrival. Aparently he didn't have emergency contact names handy that he scramble to get names from his phone. I waited for 30 minutes for this person to be done in addition to all the paper work. When I returned the truck, I handed the representative the keys to the truck. He never said, thank you for stopping at U-Haul. Just took my keys and walked away. There was no customer service at all. I waited for a moment and asked him, is that all? Do I need to do anything else? I informed him, I gased up more than gauge showed. At your other locations the attendant went to check the truck, the mileage, the gas, the back of the truck, etc. I suggest more training but if you don't have customer service it's an uphill battle.
Julio MThe cargo and customer service was great no issues.
Clifton HLocation: had no signage, no computer, tool an hour to pick up the car. The car itself, while relatively new (5k miles) had the bumper hanging off, the door permanently ajar, and was oddly sticky in parts of the driver area.
Vikram VWe booked specifically phone check in but there was no option when we got to the location. There was a long line with others also dealing with this problem. The attendant is rude and slow to check-in slowing down our process therefore taking up almost 30 minutes or more to just check in 1 truck. Trucks are packed in the parking lot and take a long time to take out as well. Attendant was adamant that we could only check in with a credit card and a sign that stated it, even though the Uhaul website states both debit and credit cards are accepted. The attendant was borderline rude and abusive when we said we had a debit card saying it wouldn’t work. We still went ahead with debit card and of course it worked. 0/10 WILL NOT RECOMMEND THIS LOCATION
LAWRENCE GLocation 1st ave ans 117th st is harlem was pick up and everyone was helpful and professional
KEVIN SNothing everything was perfect very satisfied with service.
HECTOR DExcellent srevice Thank You.
JOSEPH MTank was filled to 3/16. A bit annoying having to tank up immediately after loading the truck.
Matias SI want to thank the man at the front desk. He was very helpful.
Myrna GMade the whole process very easy. I would recommend this location.
JOSEPH MGreat location but confusing pickup. There’s no way to do self service so have to check in and go through all questions already did online before arriving. Online had been allowed to say traveling 15 miles, but person told minimum was 25 and was charged almost $30 more than online quote.
LAURA NOverall, it was fine. The van I requested and was confirmed was not available.
Thomas Wi have rented from U-haul always this by far was the worst location as far as the equipment condition horrible!
ZBIGNIEW LMore transparent pricing from uhaul central-- the fees add up ridiculously.
Ben SThis location charged an after hours $20 fee when the truck was picked up at 3:30 pm 12/29 and returned 9:30 am 12/30 the next morning. I was charged for nine miles when I barely drove three. I’ve had to dispute both these charges and pending a response.
DANIELLE M