Customer Reviews for 3 Guys Truck Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 3 Guys Truck Wash

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John S. on

Rating:

Customer did not leave a comment.

Barry N. on

Rating:

Hooked up the trailer wrong according to the guy when I returned it if something would had happen due to this chain hook up. This would not be good

Darrell P. on

Rating:

Again painless and easy!!

Lousie C. on

Rating:

It is not the service of the location that is a problem, it is the service of the overall transportation. When a person reserves a uhaul in one location it is important to be aware of the needs of the renter as most people rent from a location for a specific reason. As it stands, we travelled from Ontario to Cold Lake, back to Lloydminster, back to Cold Lake for a pick-up then back to Ontario within 5 days... This is very demanding on time, gas and energy and is highly unacceptable. Calling the 1-800 number serves no purpose at all as they do not know where their equipment is located.

Chris K. on

Rating:

Customer did not leave a comment.

Donald T. on

Rating:

Customer did not leave a comment.

Shauna S. on

Rating:

Customer did not leave a comment.

David s. on

Rating:

When trying to make a reservation it would be beneficial if the person making the reservation can verify whether the equipment is available or not. It is not helpful to have a reservation made and then have scheduling call and tell you that the equipment that you reserved is not available or that you will need to drive an hour out of your way to pick up equipment that isn't even the size that you asked for.

Kent A. on

Rating:

Customer did not leave a comment.

Dan H. on

Rating:

Customer did not leave a comment.

Crystal C. on

Rating:

The roof leaks on the trailer.

jim w. on

Rating:

Customer did not leave a comment.

TOD H. on

Rating:

First they gave my reservation any without calling me. Was not happy and as for knowing what they have on each location.to rent is terrible .. had to call Edmonton and then got states. ????? Nite we do have computers now ..

Craig W. on

Rating:

Customer did not leave a comment.

Someo P. on

Rating:

Every time when we book they get surprised when we reach there.

Shelby B. on

Rating:

Make sure that your software program works so I dont get accused of choosing the wrong drop off location. I'm very upset with the outcome of using this location, and also extra charges incurred because of your software issue.

kayla f. on

Rating:

Don’t guarantee equipment will be available at a location on a given date when it’s not guaranteed. I spent half a day driving out of town to pick up equipment after I had reserved it weeks prior. Very dissatisfied customer.

Brayden N. on

Rating:

Customer did not leave a comment.

Nancey C. on

Rating:

Customer did not leave a comment.

Carla B. on

Rating:

The worker was friendly and very helpful to back up and unhook the trailer.

SWEETa R. on

Rating:

Always smile!

dakota t. on

Rating:

Great staff, clean building and easy to find.

Mohammadali S. on

Rating:

I had to pick up the trailer 120kms away from different location from where originally I booked . In that case atleast I should have been given a discount .

Christopher M. on

Rating:

Customer did not leave a comment.

Sarah L. on

Rating:

Customer did not leave a comment.

Shea R. on

Rating:

Great service and really convenient. Thank you.

Michael N. on

Rating:

Great service - super helpful.

Amanda H. on

Rating:

Customer did not leave a comment.

patricia w. on

Rating:

Customer did not leave a comment.

Kevin J. on

Rating:

I rented a small motorcycle trailer from this location to pick up a new bike in Edmonton. The trailer was great, lots of attachment points for straps, etc...and super lightweight. Everything was great, as someone that doesn’t tow trailers very often, I was happy that they hooked up the trailer for me when I backed up to it. Definitely gave me one less thing to worry about on the icy drive into the city. 5 stars for sure !!

Derriston B. on

Rating:

Went to the location said by email, they were closed and didnt have my truck so I went to another location and they had what I needed. A bunch of hidden fees compaired to what it says online. You have no clue how much gas is in it till they give you the card but it may not come full leaving you to pay more in gas. Overall I had a terrible experience and wouldnt reccomend doing it again.

Brendan S. on

Rating:

The location did not have furniture pads available for rent requiring me to purchase some pads to finalize packing. Set up something in your system to allow representatives to adjust the number of days allowed in the contract and allowed mileage. I knew I would need the equipment for more than the auto generated 7 days but nobody was able to/knew how to change the number of days allowed in the contract. This caused me to incur significant additional costs to my contact that I was not made fully aware of.

jeremie g. on

Rating:

They should rename to, two dudes and a chick... lol XD Good staff here, I was impressed how efficient this went. Had I not forgotten my MoP at the hotel, would have been out in less than a half hour. They knew their stuff and wasn't there too long either. They helped me get the trailer all ready to go. Easy location to get to also. Only problem is the trailer was on a backwards downslope and made pinning the trailer a bit too difficult for my liking

Jason J. on

Rating:

Truck had check engine light and only 1/3 tank of gas when I got it. It should have half a tank if I'm expected to bring it back with half. I booked a dolly online but pickup location didn't know I booked it. Pickup location couldn't explain the rental charges. Took way too long to pick up truck, waiting on someone to help me.

Vaughn C. on

Rating:

Customer did not leave a comment.

DARCY B. on

Rating:

Have more car dolly.s and 6x12 trailers in the area

Albert P. on

Rating:

It took an hour to rent this UHAUL van. The one guy working there was overworked in taking care of the truck wash customers as well renting UHAUL vans. The van was not clean. The sliding back door was frozen shut and it took a crowbar to get in. I had been promised a 20% discount due to a change in pickup location, but the discount had not been applied at the pickup location. So we had wait an extra 15 minutes for the account to be reset. Another issue was that when i was asked to select, the dropoff location that had been confirmed online, it did not appear on the list. Also this is the first time ever that I have picked up a rental that only had a quarter tank of gas, so I had to take even more time to go and get gas first before I could leave. None of these problems were the fault of the attendant at 3 Guys. He was doing his best.

kim d. on

Rating:

Customer did not leave a comment.

Someo P. on

Rating:

It’s happened third time when we booked and no vehicle availabile. Booked with credit card though. Lady sent to a different location and they had nothing as well. Poor managerment. The. Agreed to give us bigegr truck that we never needed at double price than we booked.

Shannon F. on

Rating:

Friendly and efficient

Karl T. on

Rating:

no problem at all

Ted L. on

Rating:

Customer did not leave a comment.

richard k. on

Rating:

Customer did not leave a comment.

Neil I. on

Rating:

This comment is not directed to the UHAUL dealer. it is directed to UHAUL head office. Get yourselves some Point of sale equipment and software that works. Dealer and I fumbled around for 20 min. as it kept on erroring out

BRIAN S. on

Rating:

Customer did not leave a comment.

Jeff S. on

Rating:

Customer did not leave a comment.

Lolito A. on

Rating:

Good service....

Anthony R. on

Rating:

train your staff well in computer process. I like your location but every visit, your staff always having hard time to do computer process thats the reason why i wanted to complete everything on line. Equipment was 100% good.

les m. on

Rating:

It was all great!

Patrick B. on

Rating:

Awesome thank you

Labrea H. on

Rating:

Customer did not leave a comment.

Lisa Marie K. on

Rating:

Customer did not leave a comment.

Jordan T. on

Rating:

Customer did not leave a comment.

Wesley H. on

Rating:

Customer did not leave a comment.

celina n. on

Rating:

I am very disappointed in the fact that I booked a 12 foot trailer and they gave me a 8 foot one - no one phoned to tell me a 12 foot wasn’t available and I only found out via the confirmation email. The guy at the location was very helpful and apologetic as he said that we were bumped and he doesn’t know why. Dealing with him was great but very disappointed with Uhauls service. To move us into a house we had to do 4 trips! It is 40 km each way. Not impressed with the amount spent on gas because of so many trips. Will be telling people about this experience and my disappointment.

Glen R. on

Rating:

Customer did not leave a comment.

Jack C. on

Rating:

Customer did not leave a comment.

roger l. on

Rating:

Customer did not leave a comment.

Walt B. on

Rating:

Customer did not leave a comment.

Christopher M. on

Rating:

Customer did not leave a comment.

rick a. on

Rating:

I was told I would be able to haul a 2018 Honda Civic on the hat hauler drove 6 hours to pick up a car found out it I was in able to load the car on the hauler. Not enough clearance between hauler and spoilers Had to drive the vehicle home Seriously dissatisfyed

bruce c. on

Rating:

A Plus

Tom S. on

Rating:

I was totally satisfied with my drop off visit. Very friendly

Robin U. on

Rating:

Customer did not leave a comment.

austin p. on

Rating:

Customer did not leave a comment.

Carl O. on

Rating:

Customer did not leave a comment.

rick y. on

Rating:

Customer did not leave a comment.

Ted V. on

Rating:

My experience was awesome, the manager had computer problems but promised me I would have my car hauler on the due date, it was done over the phone to Edmonton and everything went fine, thank you

barry s. on

Rating:

This center is good. . Used ptince albert. A while back. Not very positive

Alistair M. on

Rating:

Representative was very knowledgeable and recommended the bigger size of trailer for my needs, which was exactly what I needed.

Tom B. on

Rating:

The guys were very good to deal with. The dept machine wouldn't take a card so they had to put it in manually. Same thing happened last time I rented there

Mike B. on

Rating:

Uhaul needs to have realistic rates. The best i could get was a 3 day rate when i was only going one way with a trailer to a city 5 hours away. Thats ridiculous.

Hamish W. on

Rating:

Customer did not leave a comment.

Matthew Y. on

Rating:

Customer did not leave a comment.

osbhorne c. on

Rating:

Customer did not leave a comment.

Brandon H. on

Rating:

Customer did not leave a comment.

jim c. on

Rating:

Customer did not leave a comment.

lon l. on

Rating:

Had to do an emergency drop off due to malfunctioning equipment. Lloydminster staff was helpful, although added 2.5 hrs onto my trip

Craig P. on

Rating:

The experience was fast and the guy who helped me made it very smooth. Thanks!!

Douglas F. on

Rating:

Customer did not leave a comment.

Braden H. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

We had to drive 3 hours west of our location to pick up the trailer used. Better communication between us and pick up for proper location would be better. Nothing but issues when trying to get the right trailer

Doug C. on

Rating:

Windows and mirrors were dirty.

Joel C. on

Rating:

Customer did not leave a comment.

ernie p. on

Rating:

I got heck for hooking up the trailer When I picked it up and a long dissertation on the impact it would have had on me if there was a proble. Void insurance and all that. Dont need that kind of stuff. I regularly drive large equipment and routinely pull a 28 foot camper andhave necer had any issues with my ability to connect the unit. Not the best start to my day.

DUSTIN D. on

Rating:

They are great they had a block ready to get the hitch high enough to unhook trailer from ball

barry s. on

Rating:

Customer did not leave a comment.

Adrian J. on

Rating:

Picked up in Lloydminster because of a lack of trucks in Saskatoon, a major hassle and an extra day on my schedule. Truck was excellent, and made great use of the automatic engine retarder brakes on the 26 ft Ford truck.

greg n. on

Rating:

Customer did not leave a comment.

brooke k. on

Rating:

I received a reservation confirmation stating I was to pick up my uhaul in north battleford. It was not there and I was supposedly sent another confirmation stating my uhaul was available in lloydminster. I did not receive the second confirmation.

Makara m. on

Rating:

Customer did not leave a comment.

GIOVANNI R. on

Rating:

Wayne went above and beyond to help my Husband on very short notice. Thank you for making the process go easy and quick.

Lacey G. on

Rating:

Customer did not leave a comment.

Tammy C. on

Rating:

Customer did not leave a comment.

Ivan L. on

Rating:

Very friendly service.

Jeffrey W. on

Rating:

AMAZING PEOPLE AT THE TRUCK WASH, PLEASE BE MORE LIKE THEM! THANKS BRO', SIS' OR ANY OTHER GENDER [ALMOST 2018 HAVE TO RESPECT ALL 19 OR SO GENDERS]

cheryl h. on

Rating:

The Trailer pulled very well and we dropped it off early. Over all experience was excellent. I got an excellent deal for my money.

Michael D. on

Rating:

Customer did not leave a comment.

Marti M. on

Rating:

Customer did not leave a comment.

MICHAEL S. on

Rating:

Customer did not leave a comment.