The no contact pick up was not quick or easy. It made me resend pictures of my DL 3 times. I had to be standing at the front door of the building before the location service put me at the location, it didn't work from sitting in their parking lot. The window of the truck was so dirty and full of dried on bugs that I had to keep bobbing my head around while driving so the I could see. I had to soak and scrub the window before leaving town because even the wipers and fluid didn't do anything to help.Joanna P.
Customer Reviews for 312 Self Storage Inc
(U-Haul Neighborhood Dealer)
Saint Augustine, FL 32084
(industrial park across the street from cobblestone village publix on 312)
Services at this Location:
- Mon-Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A credit hold $94 remains on my account 3 days after after returning vehicle Tuesday â€” its Friday!!!!! AND you closed contract and charged me $225 and it's paid and cleared bank. What a sham Uhaul is .. try to call Uhaul .. good luck waiting 3 hours any and every day if the week listening to .. go online crap messagesmichael A.
Customer did not leave a comment.Eileen B.
Customer did not leave a comment.DANYELE M.
Great staff and easy pick-up experience.Rick M.
Customer did not leave a comment.Dana K.
Roz was most efficient and helpful. Thanks for the move! Easy and efficient.Matt J.
Customer did not leave a comment.Christopher B.
Fast friendly serviceMike M.
Outstanding customer service!Warsney A.
Customer did not leave a comment.james M.
We had an excellent experience with 312 Self Storage. They went above and beyond and were very helpfulLuke S.
312 Storageâ€”awesome staff great customer service! Would highly recommend! Transaction was smooth and will definitely use this location again!Leah Y.
Roselyn & Ben are always on top of it. Those 2 are great!!!Kevin D.
Rosslyn is knowledgeable and provides excellent customer service. She goes above and beyond to meet expectations!! She's the best!!mike H.
This location and Manager Rosslyn made my moving experience so easy and stress free!! I would definitely recommend this storage facility as well as renting a Uhaul!! You will not regret it!!jennifer M.
Staff very professional. The customer service was excellent. Not one complaint. I would totally recommend this location. (LET"S GO BRANDON!!!)David M.
Unfortunately don't remember his name but the young man who helped me with the dropoff on Sat 6/18 was very helpful & courteous. Moving is so difficult, & pleasant, truly helpful personnel really makes a big difference. Tk you 312 Storage management team.IdaMarie L.
No improvement needed.Hope L.
Rosslyn is wonderful. She helped me with everything and if I could give 6 stars I would. Happiest uhaul experience ever. This is what is should be.Daniel I.
This location saved the day. Unfortunately Uhual failed to deliver a vehicle to me prior to getting a vehicle at this location. I had a reservation booked months ago for 7 am at a different location and called the night before to ensure everything was ready to go. Upon arrival the uhaul did not have any 26ft trucks available and told me I dead to wait to get this truck when the store opened. This was a major inconvenience to me and my family because we went through this dealer since it opened the earliest. We booked movers through uhaul and had to pay an entire hour for movers without having a truck so that money was thrown out the door. This location opened an hour and a half later than the other which sent my entire schedule back 2 hours. Luckily this location was good but the first reservation I had at the other center was extremely disappointing.salvatore M.
We have rented here a few times during our move this year. Great service, professional staff. Rosslyn and Ben are both great and equipment is always ready and waiting when I arrive.Ricky M.
Customer did not leave a comment.BRUNO S.
Never knew this place was there. So clean, so nice, so convenient. Thank you.Bradley M.
She is literally the best uhaul attendant I have ever met. Quick, courteous and able to please the customer. I want to give her 10 stars.chris H.
Rosslyn was absolutely awesome!Rebecca E.
Customer did not leave a comment.Jennifer M.
The lady at the uhaul location was absolutely wonderful! So nice and helpful. Even offered me a bottle of water which is exactly what I needed!! She made my experience great!!Kelly H.
Nothing. Great location and staff. Rosslynn is always very helpful. I've rented here often and always return because I know I'll be treated fair and with professional courtesy.Ricky M.
Rosslyn Heisser, Area Manager, gave us excellent customer service! 5 Stars!!michael H.
The manager at this location was very helpful and informative. I don't live around St. Augustine but if I were, this would be my preferred place to rent uhaul equipment.Juan S.
Nothing! Roslyn was such a pleasure to meet and work with during my moving process. I would love to connect with her in the future when it's moving time again! :)Monica R.
Everything was well done; employees very courteous.Katy S.
Customer did not leave a comment.James L.
Customer did not leave a comment.alexander H.
I think that there isn't anything to improve. Everything was excellent. I just wish there were more places like this store thank you very much for your awesome storecharles B.
Customer did not leave a comment.Michael M.
Great customer service!Trevor H.
Customer did not leave a comment.Michelle T.
The App was TERRIBLE! Thank goodness the manager was there early to help us out! We would not have been able to leave if she wasn't there. The app doesn't work well and is NOT user friendly at all! The manager stopped right in to help and had us to get on the road in moments! She was fantastic!! I would not recommend the app to ANYONE unless I really didn't like them! I would recommend that Uhaul facility though!Chris L.
Customer did not leave a comment.Ronny B.
Customer did not leave a comment.Ivette O.
Customer did not leave a comment.Robert S.
Again, Roslynn provided excellent customer service for my upstart wedding support company. We did take an extra day to return our vehicle and Roslynn was more than professional to consider our reason. We will continue to do business with this location going forward. Thanks again.john K.
Location staff was great. Online checkout is trying to charge me for 2 days when it was returned same day? I was told I have it for 24 hrs so hopefully that gets correctedGary O.
Rosslynn and 312 Self Storage is great. I recommend this location to anyone.Ricky M.
Customer did not leave a comment.James S.
Customer did not leave a comment.Mihai C.
My uhaul experience at 312 self storage in st Augustine was fantastic! Checkin and remote pick up was super easy. The office had everything in an organized manner to check in, get the keys and go! When I brought the truck back, the office was open so I stopped in to return the truck in person, instead of using the remote drop off. Rosslyn in the office was super kind and helpful! Rosslyn made sure all my questions were answered and that I had a comfortable experience! I'll definitely be coming back to 312 self Storage to rent a truck again as well as recommend it to anyone who is looking for a rental. The easy rental process and amazing customer service in the office with Rosslyn made the rental process a breeze!Victoria L.
Customer did not leave a comment.Mihai C.
Outstanding service and equipment. 312 Self Storage is outstanding in all aspects. Rosslyn was very personable and professional. Definitely our choice for rentals.Ricky M.
Very great service! I Loved it!SIMPLICE S.
Customer did not leave a comment.David B.
Roslyn was the biggest help. I was a first time renter at this location and she we super nice. I am a new business and this location is very convenient for me. I plan to rent many more times this year, and look forward to seeing Roslyn soon.JOHN K.
Customer did not leave a comment.kyle W.
Excellent customer service, will rent from this location whenever possible.Keith C.
No improvements needed. Excellent experience.Terry H.
Smooth transaction, everything as described.jon W.
Uhaul called me the day before pickup to say that my location had changed from beacon ny, to this location. When I turned up to pick up the truck, they were closed, despite my appointment. Uhaul suggested driving one hour to another location and we explained we didn't have time as we had movers booked. We waited for one hour in carpark until an employee arrived to give us our truck. We paid for a lock on uhaul site when ordered and we didn't get it. The truck was in good condition, however the rear view mirror on the passenger side was loosely held in place so it kept moving on the road. On numerous occasions I had to stop and move the mirror to improve visibility. Terrible experience all round. Avoid.John G.
great jobjames B.
The lady that assisted me was great. Would definitely recommend this place.bruce B.
Customer did not leave a comment.Nadeem A.
The manager at 312 Roslyn is probably the hardest working woman I've ever met you guys are fortunate to have herRAYMOND W.
Customer did not leave a comment.SAMANTHA S.
Customer did not leave a comment.Kellen O.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.Frank M.
Customer did not leave a comment.Rachael N.
Staff was very friendly. It was a quick process to go in and get my truck.BRETT U.
Customer did not leave a comment.paul J.
Customer did not leave a comment.ELENI F.
Customer did not leave a comment.JONATHAN A.
Customer did not leave a comment.TOD R.
Ben was very friendly and helpful to me.ERNEST R.
I have rented here a couple of times and I always get the best service and the prices are very good alsoDAVID I.
Customer did not leave a comment.Catherine C.
The uhaul app doesn't work well when your trying to pickup vehicleJeffrey K.
The only issue I had was that the needle on the gas gauge was not working and when I needed to return it at 3/4 full and the needle never moved as I kept checking it as i pumped the gas, having the truck off and then turning it on to see where the needle moved to multiple times and then abruptly it moved over to full. I was told that a previous renter of the truck had the same issue so that needs to be addressed but I will tell you that I am going to switch to this location from the location on US 1 in Saint Augustine. The gal working at the Lakeside Ave location was far superior to the previous location mentioned where I not only rented multiple trucks but had a storage unit for at least a year. One time I rented a truck at other location there was garbage behind the front seat that was not cleaned out, This is unacceptable when we are in the midst of a pandemic and the vehicles are not cleaned correctly.Joan A.
the lady was really nice and she deserves a raise!!!SEAN F.
Customer did not leave a comment.PAUL B.
Both employees at this location were outstanding! They were very friendly and accommodating. The equipment was clean and in good working condition. Would highly recommend and use this facility again. Thank you.BRYAN H.
Customer did not leave a comment.FELIPE A.
Customer did not leave a comment.GEORGE C.
Rosslyn Heisser did a super job coordinating my rental and providing all the information needed for a successful rental experience. She went out of her way to deliver exceptional service and make sure I was properly informed of the rental terms and conditions. I appreciated Rosslyn's focus on customer service.JAMES G.
Customer did not leave a comment.AVETTE S.
Rosslyn was great, super helpful.MATTHEW S.
Customer did not leave a comment.CHRISTINE S.
Well run place. The young man behind the counter took the time to explain everything and delivered a clean truck. Highly recommended!NICHOLAS A.
Very friendly and extremely helpfulWILLIAM P.
Small location so not many trucks available. The truck I reserved was not running but they did provide a larger truck for the same price.Wayne H.
Customer did not leave a comment.MOHAMMED K.
Miles allocated in rental should begin at renters address and not from renters pickup point. Just made the drop off by 6 miles.RALPH D.
Customer did not leave a comment.Laopold L.
Customer did not leave a comment.LAOPOLD L.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.JAY P.
Customer did not leave a comment.Jay P.
I love the staff here always there to help!WILLIAM H.
Rossalyn was the best customer service person. UHaul and their website were not so great. Good thing she was there to help us!MELISSA W.
Customer did not leave a comment.CARRIE M.