I was lucky I returned a day earlier and there was someone to check me in. Very pleasant and helpful. It could be tough if you had to return online as people like a live person to interact with.
jody M
Customer Reviews for 4 Corners Riversports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
things went well at drop off.
RONALD RThis is my go to drop off location in Durango. Everyone is easy to work with and a great location.
Anne DRan out of dolly’s….make sure they have all the equipment
Matt BI reserved a 15’ truck for moving over the weekend. Zero stars because I showed up Sunday to get my reserved truck and there were no keys in the lock boxes. How unfortunate and unprofessional. I had to drive 50 miles round trip out of my way to get another truck.
Melanie HI originally booked the truck to be picked up at the Bayfield location but when the confirmation came through, they sent me all the way to Durango which added on an extra 50+ miles to my trip cost and more time. I did appreciate the customer service person, Mary I think, allowing me to return the truck the next morning as opposed to the same day. The biggest hurdle however was I booked a 10’ truck thinking it would have a loading ramp like all U-hauls I’ve ever rented. But this one did not and I found out only when I got it home. So I was unable to move my piano — a main reason I needed a U-Haul to begin with — and had to hire a company to do it which cost $450. So check to make sure the truck is the correct size and has a loading ramp.
Amanda ENothing. Great job.
Connor JI dropped off the trainer after hours so i didn't interact with anyone. the app was easy!
Cory RI will never again use your services or recommend you to anybody because I was lied to by at least three of your employees about the cost of my rental
James FEverything went well except they had no blankets
PETER JGreat people to work with! Highly recommend.
Sharon EAll was good....... Thanks!
Clinton BCalled me and was very rude because they put down the wrong time! Then over charged me
Thomas BFriendly staff- made it very easy to rent. I would rent from them again!
Lee GNo issues. Great service!
SHARON ELocation and equipment were great! The app had some issues the morning of and took a while to get in and then negotiate.
CLARK MJust like the pock up the drop off was just as amazing great experience and a++ customer service
Ernesto MMy complaint here is that we returned the truck with exactly or more than the gas that was on the gas gauge when we picked it up and they still charged us $17.32. We took a picture of the gas gauge before we left, and that was still not honored… Supposedly due to Uhaul‘s rules. I would give a better rating for this in general if that could be reimbursed. Thank you.
catherine gLove renting from this location - easy access, easy to work with, equipment clean and available, sales process fast and efficient - thank you!!
Grant AExcellent service. Made my move easy!
David EThe Marina Cove Storage guy (manager?) was very helpful and friendly, made the rental so easy. I would definitely recommend them.
Lori MTread on 2 of 4 tires too low.
William HGreat people, easy check in and check out, clean equipment
Nicole EExcellent service!
Cory BThe guy who rented us the U-Haul was rude, and when we had questions he was dismissive and rude, irritated not mention he was riding a motorized skate board and we had to wait to ask questions about damage to the truck. He replied U-Haul only cares if you wreck the top of the truck. What a loser employee. Unprofessional.
SUSAN WOk for a drop off location. Primarily a river sport store.
Mary MReally made return easy. Love the folks at Four Corners. Great Rep for U-Haul.
Douglas MGreat customer service at both ends
Robert SThere were some stains on the interior but the trailer handled well.
reynell s4 corners riversports was very helpful. I had reserved at Durango Ski and Patio. They were not there, the key box was empty and their phone said it was disconnected.
Susan HI need to be reminded of taking the photo of the vehicle before I leave. I get in a hurry and forget to do that.
RICHARD FA service, easy, practical and with an excellent vehicle
patricia yIt was slightly hard to find asi was Rico g from out of town to pick up my rental truck 15 footer, the truck was clean and clean I had no problems with my move which was partly 2300 miles from Colorado to Miami. Great job.
joseph vStaff was polite, attentive and efficient. It had been over five years since my last rental, yet the rental process was very smooth.
Patrick GNothing was wrong at either location but booking the trailer and the actual trailer itself was not great.
CHARLES AWonderful staff and easy pickup and Dropoff.
Douglas MBy far the friendliest persons. They were on the spot and made it super easy for me to drop off
Cory REveryone was excellent. Pickup and returns went very well. Thank you.
Chris VMorgan, was knowledgeable, professional, attentive and organized. It appeared she was holding down a VERY busy location (4 Corners Watersports) on her own. I noted a lot of Memorial Day Weekend movement and transactions happening. She treated each Customer in a friendly and timely fashion while taking notes, returning calls: Addressing each transaction on her own.
Bryan SEasy to work with and very helpful.
Kevin Ythanks!
JOE KHello, I wanted to share feedback regarding a recent U-Haul experience and request a resolution. I was provided a U-Haul with a lock that would not open—the key would not turn at all. I spent approximately an hour trying to access the truck, during which time I called the store but was unable to reach anyone or receive a callback. I ultimately had to use WD-40 and lubricant to get the lock open myself. During this delay, I had three staff members present, each being paid $30/hour, resulting in approximately $120 in lost labor while we were unable to begin loading. Because of this delay, I was late returning the U-Haul and was charged for an additional full day. While I understand late return policies, this delay was directly caused by the equipment issue and lack of support. Additionally, my interaction with the representative was disappointing. I was told I was not a good communicator, despite my attempts to contact the store and resolve the issue in real time. Given these circumstances, I am requesting a refund for the additional day charge. I would also appreciate this feedback being taken seriously, as the situation was both costly and frustrating. Thank you for your time and consideration. Best,
JESSE OHelpful and friendly
NANCY TNothing
Mark PUhaul should provide a spare on all rental trailers even if it's an optional item such as insurance.
Jerry GPickup was easy a quick.
Richard RDon’t stop.
Brenton B