Customer Reviews for 4K Auto Service
(U-Haul Neighborhood Dealer)

22 reviews

10133 US Hwy 87 W   La Vernia, TX 78121

(830) 947-6440

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(830) 947-6440

10133 US Hwy 87 W
La Vernia, TX 78121

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They were closed on the day I returned. The phone number on my rental paperwork was not a working number. I attempted multiple times to return using my phone. I could not proceed past step 2 after uploading the pictures the continue button would never highlight to proceed to next step. The whole experience was a fiasco from the delayed pickup time to the drop off location. Hey but, the trailer was in good condition and no pro lanes in the trip. The automated phone system is a joke! When you get a message that wait times are 35-45 minutes…. Who in their right mind is going to wait that long! You can do better U-haul. Thank you, Michael Eddings

MICHAEL E. 
Rating:
1.0

Personnel was not present at facility and told myself and other customers the use the app to return equipment. The app does not always word to needs and it appeared the personnel was just trying to collect the $20 after hour fee. Location was a field with no one present from hours of service listed.

David G. 
Rating:
1.0

Brake light kept coming on and brakes squwealed, very hard to stop without letting off the brake and putting foot back on several times, steering had a whining sound, windshield had a film on it that made it harder to see. Overall worst truck we have ever rented but the location was the easiest to deal with.

Stefanie G. 
Rating:
5.0

Clean the windshield before rental

Steven R. 
Rating:
5.0

N/a

Louis C. 
Rating:
1.0

Guy overcharged , added gas when was bright back with more gas than at pick up

Caleb O. 
Rating:
4.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

The trailer needed to be evaluated better for necessary repairs. We ended up with a blown-out tire that put myself, my 6 year old daughter, and another passenger on the side of the road for over 4 hours in the middle of nowhere in West Texas in the dark next to a busy highway. The Roadside assistance setup is an absolute joke. It took a phone call (leaving my number in the queue to be called back), then a website submission that went nowhere, then another phone call to get any kind of headway or feedback. It was not "dispatched" at all until our 3rd phone call, at which point we had been sitting there for nearly 3 hours. I finally got the automated call back from the first call 3 hours after the repair was finally taken care of, when I was almost home.

Pam H. 
Rating:
3.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

Clayton F. 
Rating:
2.0

I was charged the insurance fee even though I opted out of it online. When I arrived at the location, I asked the employee why I was being charged extra. He stated that it was a “deposit”.

MARTIN M. 
Rating:
5.0

Robert at 4K Auto Service in La Vernia TX was very nice and helpful. He also let us return the trailer to his location even when it was closed during the Thanksgiving holiday break. He then gave us a credit to us for returning the trailer two days early. We recommend using 4K Auto service if you need to rent a truck or trailer.

Robert N. 
Rating:
1.0

vendor quoted me $130 for a Tow Dolly .. U-Haul charged me $225 on my credit card. tow dolly was rusted and hardly operable .. no thank you.

RODGER DAMIEN X. 
Rating:
2.0

I picked up the trailer on a Friday for use Sunday. The attendant where I picked up the trailer picked it up from a field overgrown with grass. Sunday I realized the tire was low. Upon checking the pressure it was completely out of air. We aired it up and could see and hear where the hole was. I called for service and after waiting an hour and a half we decided to use fix a flat and take our chances. We had a two abs a half hour drive ahead of us. Almost three hours later I received a call from a tire tech looking for my house. I had already sent a text cancelling the repair request, with no response. I was never notified a tech had been dispatched either. Absolutely no communication. To make matter worse to left too late too late to return the trailer in time due to waiting for a tech to be dispatched for the flat in the first place, and I was charged an extra night.

Melynda F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

The furniture Dolly was not available I guess, but I didn't know this until I picked up the truck and no one was there to ask.

Janna W. 
Rating:
5.0

Customer did not leave a comment.

STINA B. 
Rating:
4.0

Can you add a phone number to the local uhaul place in the confirmation emails?

John S. 
Rating:
5.0

Customer did not leave a comment.

Greer H. 
Rating:
3.0

Customer did not leave a comment.

Ruben T. 
Rating:
3.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Location was great however dealing with U Hual “customer service” was not. I had to driver 50+ miles to pickup this unit without any offer to compensate the inconvenience. Equipment availability is your responsibility, not mine and the rigid tone towards finding a solution by your personnel is disappointing.

JOSE R. 
No reviews have been submitted for this location.

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