Customer Reviews for 6 Eleven Multimart
(U-Haul Neighborhood Dealer)

Rating:

2.0

The equipment was clean. But they employees have no idea what they are doing. They tried to charge me for fuel and other stuff. But I had taken pictures when I picked up the vehicle and dropped it. So I was able to point it out and get away from unnecessary charges. Had to wait so long for them to complete the return. Customer service is so bad.

Rating:

2.0

I was given incorrect information about how to drop off the equipment at another location. Causing an issue for me later the next day. Which the U-haul customer service department was able to help me correct.

Rating:

3.0

There was a left over windshield washer jug and some scrap pieces of wood left in trailer

Rating:

5.0

All good...

Rating:

3.0

While trying to return the U-Haul, the location closed earlier than advertised, which was disappointing. We then tried using the app to return the vehicle and mid-submission of the information, the app crashed.

Rating:

5.0

The equipment was covered with ice and road dirt, not what I would prefer but I understand that in cold winter conditions, it's difficult to wash a trailer. Also I brought it back more iced up and dirtier. Staff was friendly and very helpful. Process was fast and smooth.

Rating:

4.0

Toilette disponible serait appréciée. Préposé voulait charger gaz malgré que retourné avec le niveau ok. Suite à vérification le préposé a reconnu son erreur.

Rating:

1.0

I called in and was told there was a trailer in powassan so drove 40min there was 6 of them there on a Friday at noon I was told no one was there to book it out so had to then drive 40 min north to the next U-Haul’s rental place then pay extra to drop it off in powassan and rent it for two days cause I now wouldn’t have been able to make it back to north bay last night then would have. To drive another hour and a half south home

Rating:

3.0

The vehicle I was given was absolutely terrible. The passenger door came off while driving. It came with no windshield washer fluid. The truck should be taken off the road. Not impressed AT ALL.

Rating:

5.0

Easy to park and return trailer. Rep was good.

Rating:

2.0

Truck was filthy, both in the cabin and in the box. Cabin had definitely been smoked in, regularly. Box has a hole in the floor where the gas tank pipe goes to the outside, though which you could see the ground -- definitely not safety-able in Ontario.

Rating:

2.0

Trailers do not have tongue jacks installed so you have to lift the trailer to get it hooked up. Once the trailer is loaded there is no way to unhook the trailer if need be. I feel this should be mandatory because the tongue is very heavy to lift even when empty. Doesn’t make sense to not have tongue jacks installed. I won’t rent from this location again because of this.

Rating:

1.0

The associate added on extra charges not previously agreed to; failed to review the information

Rating:

5.0

Maintain your vehiles

Rating:

3.0

The inside of the cab had food scraps around the cup holder and the back of the truck had quite a bit of dirt and broken glass that had to be cleaned out before I could use it. When I arrived to pick up the truck at the scheduled time, it was at the far back of the parking lot covered in snow. With no snow brush available, I had to use my coat to clear the windshield. I was not impressed at all.

Rating:

4.0

Clean vehicle, fast process, backup camera on the van! Although the max setting on the climate controls didnt work.

Rating:

4.0

The only concern I had was that the inside of the windshield was dirty which made it more difficult to see out of at night, when I needed the van. Otherwise, I was quite happy with everything else.

Rating:

1.0

Was not my rental but my personal information was used.

Rating:

4.0

The trailer hadn't been swept out by the previous renter - muddy footprints and paint chips or flakes of something.

Rating:

5.0

Everything was great. The only thing, was that I was not aware that I would be picking up the truck in Beeton on Oct 13th. I found out the day before. Happy with everything else! Thank you

Rating:

5.0

I have used the 5 x 9 trailer equipped for hauling a motorcycle three times now. Works excellent. This location is great. Friendly and efficient staff. I’ll be there again someday.

Rating:

5.0

I was very pleased with the service and staff

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

The experience was fantastic. Smooth and easy. Would highly recommend this location for you U Haul needs.

Rating:

5.0

Fix your app

Rating:

5.0

Always a pleasure dealing with this location. The Owner is always friendly and always prompt service. This is my 2nd rental from this location and both times have been excellent service..

Rating:

4.0

All good. Quick service. Truck was ready when I got there. Easy drop off and payment.

Rating:

4.0

Change your billing method. You say that there is no drop off fee, but when you rent a trailer and want to drop it off 237 km away (2.5 hour drive) you are forced to take it for 2 days. I didn't need it for 2 days I only needed it for 6 hours but cause I was leaving it in North Bay I was forced to take an extra day I didn't need doubling my bill. I would appreciate the cost of the second day back if possible please and thank you.

Rating:

4.0

Very friendly, courteous and efficient service.

Rating:

4.0

Very helpful people. I wound rent from there again

Rating:

3.0

Easy to get what we needed

Rating:

3.0

They did not have moving blankets available for my reservation and could not tell me if any other locations had any. They advised they couldn't help hook up the trailer, they could only check it was done correct afterwards.

Rating:

3.0

The service was great, the truck I was given was not. I the alignment of the truck is off as it pulls to the right quite aggressively. Upon achieving a speed of 80+ km/hr the steering wheel begins to shake. The driver’s door doesn’t shut properly and requires that you slam it in order for it to shut properly. The inside of the cab, I found an old Tim Horton’s bagel wrapper in the drivers door and a gas receipt from someone else’s rental on the passenger side floor.

Rating:

3.0

Fuel wasn’t full

Rating:

4.0

It would have been good to know that there wasn't a ramp on the truck. I rented a dolly, but couldn't use it. Otherwise, I'm completely satisfied.

Rating:

4.0

This location is part of a convenience store. There was no clear UHaul location inside, but when I asked the people behind the counter they directed my to a person that helped me out. They checked over the truck and then calculated my final bill in about 10 mins. There were no issues with this location.

Rating:

3.0

There could have been more help hooking it up. Would have been hard for a first time renter. Or an older person. They did check the lights after it was hooked up. But that was the easy part. Pissed me off they wanted to check it after it was hooked up I suggested they hook it up if they wanted it done right

Rating:

5.0

Excellent service and Staff will be recommending them to all my friends and co workers. Thank you so much . You should be giving them larger trucks only because the smaller one have no ramp which was a disappointing also it wasn't tall enough for my amoir dresser standing up. So this is why I am recommending you have larger trucks for 19.99 a day at that location. Thank you again. Yours truly happy customer Cindy Carlson

Rating:

1.0

Felt like I was overcharged put 100$ deposit down and was only given 75$ back not happy with your company wouldn’t.recommend uhaul to anyone

Rating:

5.0

All great

Rating:

4.0

Excellent service. No complaints.

Rating:

3.0

No inspection upon return, the reason why the first rental upon hook up had some maintenance issue had to return to exchange , lost 2 hours of my time

Rating:

2.0

Truck was dirty in cab and cargo area, drivers signal light kept falling out, truck was shaky and pulled to the right when stopping it should never have been rented out

Rating:

5.0

I was very impressed with the service I received. Very professional personnel who provided excellent service.

Rating:

2.0

went through 3 different trailers. First one wasn't in yard ( how they give me a trailer they don't have is beyond me) second one was missing locking mech. on rear door, Third and last one was ok but badly damaged and missing lights.

Rating:

5.0

Very friendly at this location. Very helpful, even when I forget to give the key back!

Rating:

5.0

Good location, staff was helpfull with request for hookup assistance. Drop off early yard was full but we managed to find a spot.

Rating:

5.0

Our experience was great. No recommendations for improvement.

Rating:

5.0

Most excellent I wish I had known about this location earlier

Rating:

5.0

Professional and organized