Customer Reviews for 815 Automotive
(U-Haul Neighborhood Dealer)

33 reviews

1023 Harlem Rd   Machesney Park, IL 61115

(815) 966-8992

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 966-8992

1023 Harlem Rd
Machesney Park, IL 61115

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Aaron C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
3.0

Customer did not leave a comment.

Lauren K. 
Rating:
2.0

Customer did not leave a comment.

HEATHER B. 
Rating:
5.0

They were wonderful!! Very helpful and friendly! Easy pull in /hook up area

Shannon H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jennae R. 
Rating:
5.0

Excellent service, nice helpful friendly people!

RUBEN G. 
Rating:
1.0

I am really disappointed with the $300 overcharge for bringing the truck later the same day. No one is helpful on the phone and all customer service is just passing to another rep. Communication is horrible and finally no solution but just an email from Matt Jones who never got back to me after I replied. I am extremely frustrated and will find a way to escalate this to UHAUL superiors.

George S. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Brittany K. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
1.0

I was set to pick-up my U-Haul to move across-country and 12 hours before I received a call from U-Haul that there were no machines available. The nearest location was 75 miles away. I had no choice and was forced to drive to that location to pick-up the machine. U-Haul could not give me any discounts for the inconvenience and it was virtually impossible to reach anyone in customer service that could help me. I will not be using U-Haul again.

Fernando C. 
Rating:
2.0

Shannon was extremely helpful and professional.

Jose T. 
Rating:
3.0

Well it was my first time ever with Cell phone rental so I fidnt know what to do in a couple of issues. 1st there was a hand truck, mattress pad, and several pads in bv the back of the truck. I didnt rent ANY if those items. also the items were thrown around the bed.

Charles T. 
Rating:
4.0

Customer did not leave a comment.

KYLE U. 
Rating:
5.0

Customer did not leave a comment.

Cortisa E. 
Rating:
4.0

I would rent again from here and shared the info with my brother.

Miles M. 
Rating:
4.0

Drop off was at a car repair shop. Had to drive around back with a 26 ft. truck and no one to spot for us. The lot was loaded with automobiles. Could not get all the way into the lot.

KYLE U. 
Rating:
5.0

Customer did not leave a comment.

Cathy E. 
Rating:
4.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Nothing. Very satisfied

Eric A. 
Rating:
5.0

Customer did not leave a comment.

dave W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

N/A

Harvey H. 
Rating:
5.0

This location could not have done more to make this any better. But 1800uhaul, is the most unafraid inadequate complete total idiots if ever there were! Never again will i attempt 800uhaul again! The online setup is a complete waste of time and owes me the cost of my rental for their failure of my rental! Thank goodness 815 Automotive was there.

Teresa P. 
Rating:
4.0

I had trouble with the U-Haul app, but it might have been my phone. Otherwise, it was actually pretty easy to rent and utilize this after hours service.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Rick O. 
Rating:
5.0

It would be helpful if there was a sign to indicate which exact business it was but overall the owner was very accommodating and generous.

Russ R. 
No reviews have been submitted for this location.

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