Customer Reviews for 815 Services LLC
(U-Haul Neighborhood Dealer)

14 reviews

3919 Sandy Hollow Rd   Rockford, IL 61109

(815) 964-0178

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Special Operating Hours

  • 4/13/2021 - 4/15/2021: Closed

Services at this Location:

Contact Us

(815) 964-0178

3919 Sandy Hollow Rd
Rockford, IL 61109

Services at this Location:

Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Special Operating Hours

  • 4/13/2021 - 4/15/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

My pickup location was changed, without notification, from an official U-haul location to some auto mechanic shop. This is unacceptable. My truck should have been sitting at the location I chose.

Jason M. B. 
Rating:
3.0

Extend operation time, and open Sunday

Gonzalo N. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

The manager was extremely rude.

Syed A. 
Rating:
3.0

Customer did not leave a comment.

Wendy W. 
Rating:
4.0

Customer did not leave a comment.

AMBER S. 
Rating:
5.0

Customer did not leave a comment.

Leroy S. 
Rating:
2.0

Did not get a call about location time and pickup beforehand, therefore went to the location that I requested in the reservation which was did not have the UHaul I requested. Then I tried to call this location and did not get an answer. This location only had one furniture blanket and I had reserved 12. Got charged for both a furniture and utility dolly and I did not request or receive either of those. Wrong name was put on the receipt and asked for them to change it but they said I had to call the 1800 number. When I called the 1800 number they said they can no longer change it since the transaction already occurred and it should have been done at the pick up location. Needed my name on the receipt for reimbursement through my company.

Jubal U. 
Rating:
5.0

I reserved a truck online and showed up a hour earlier than planned. It was no problem, he adjusted the rental time for me and off I went. Really easy to deal with and would go there again if I need a truck.

Jeremy P. 
Rating:
5.0

Very friendly, very understanding even though I was late to my pickup time. Rental process went very fast, and they even warmed up the cab for me!

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

shawn S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Nice people, fast service

steven L. 
Rating:
2.0

Customer did not leave a comment.

Desiree B. 
No reviews have been submitted for this location.

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