Customer Reviews for 904 Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 904 Auto

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JOSE ENRIQUE V. on

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My appointment to pickup the truck was by phone.

Carrie K. on

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Smooth transaction overall

Jameson B. on

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There was very little space to leave the uhaul

diane M. on

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cab and exterior were not clean, but did not affect my rental, the outgoing mileage was incorrectly noted.

Nalix R. on

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Thanks

heather M. on

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Late to open and weren't there to return had to go to different location. I had to call on site to figure it out. Told the previous day droppingoff no problem with dropping it.

Dominic F. on

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Customer did not leave a comment.

michal S. on

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Nothing. Excellent service and very adaptable!

Walter N. on

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Truck was fine but appliance dolly was defective.

Natalie B. on

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Customer did not leave a comment.

Marilyn T. on

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John B. on

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No air conditioner in the rental on a trip to Florida. So upset

Daniel W. on

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Don is a great rep for U-Haul. Very friendly and knowledgeable. Will recommend to others in need.

James B. on

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Customer did not leave a comment.

Travis W. on

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Dropped off at night, but very convenient location!

Christopher N. on

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When I arrived, my reservation was set somewhere else even though I had the confirmed location(904)of my pick up. I never received a phone call telling me my reservation was switched.

rick S. on

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Customer did not leave a comment.

Robert W. on

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No one was there when we turned the truck and trailer back in.

Donald D. on

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Ronald S. on

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Great customer service!

Joseph F. on

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Dirty truck. Owner Don lied to me and said truck was serviced so I didn't check tires. The next morning after loading the truck I checked the tire pressure and all tires were low and left driver's side outside rear was flat. Had to call roadside assistance to change tire. That took over an hour on the phone to get through. Totally unacceptable !!! Previous renter smoked, the truck reeked and the windows were filthy inside and out. Had to spend an hour cleaning the vehicle before I could drive it to Michigan. UHAUL should shut 904 Auto down and remove all their equipment... I will only rent a vehicle from a Corporate Store from now on !!!

Frank M. on

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Customer did not leave a comment.

Jennifer S. on

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No one was there, there was no place to park all our equipment and we weren't sure where to even go. Pick another location to return to.

brian O. on

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James M. on

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Doug K. on

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Smaller location but it worked out fine

Robert B. on

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Hard to get into the location. Not clear where trailer should go. Door was locked in the middle of a workday, but person came out after I put the trailer in what appeared to be correct location. Took my ticket. Some more communication would have been helpful

Michael S. on

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Clearly state that you must call when you arrive at the pickup location, they are working in the back and the office is locked.

Sidney G. on

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I dropped the vehicle off a day prior to deadline on Saturday May 11. They did not put the vehicle into system until I called uhual. Consequently, I was charged for an additional day. In addition, i returned the vehicle with a quarter tank of gas but they charged me an additional 1/8 or 10 bucks to mirror the mistake made at the location of pick up.