Truck was mud covered and filthy. Was charged for not returning pads and dolly. Yet I have records of emails stating y'all knew I didn't get those things. Overcharged mileage. Worst site yet.Mistrina C.
Customer Reviews for A Better Self Storage West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terry R.
The whole experience was great! Everyone is friendly. We had to make last-minute adjustments to our rental and the team was very accommodating!JENNIFER C.
Customer did not leave a comment.ANNA G.
I often rent trailers from Uhaul and this is the first one that was really dirty inside from the previous renter.THOMAS B.
Customer did not leave a comment.TERENCE S.
Nothing. Service was fine.Thomas M.
Difficulty downloading Dr license photo. Uhaul 24 7 system had several snags. Check- in/ check- out system took longer than just checking in at the counter. It was frustrating. Truck and equipment were great. Location was clean and professionalKREGG K.
Ashley took great care of us. Checking the truck back in could not have been easier or more pleasant. She was awesome!Brad M.
Customer did not leave a comment.Andrea S.
Customer did not leave a comment.Keith D.
Customer did not leave a comment.KAREN E.
The first location where i went was closed, 1030am gates closed and locked. Did not answer phone when I called. I was transferred to a second location where I had to drive to difficult conditions at another storage location.David S.
I can't think of any way it could have been better. The lady who helped us was friendly, professional, and great at her job.George E.
Excellent customer service from pick up to drop off. Thank you so much.MARK K.
Customer did not leave a comment.John C.
Customer did not leave a comment.MADELEINE H.
Wasn't their fault our location wasn't changedDALE P.
Customer did not leave a comment.Jeffrey T.
The problem with U-Haul was pulling truck equipment from reservations, & not telling us. Also, we had a problem with having the office open during business hours. Carolyn was generally very helpful, but filll-in staff was not.BARRY P.
Very nice worker easy drop off.JARED L.
Customer did not leave a comment.David M.
Everything was fineBelle S.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.jim D.
Customer did not leave a comment.STACIE W.
Customer did not leave a comment.Peter L.
Customer did not leave a comment.Margaret M.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.DANNY M.
key needs to be re-cut or replaced. wouldn't work on doors and only worked in ignition one way. even then it would stick on start and had to be turned back ro the run. someone not knowing could easily burn up a starter. brought this to the attention of the person when I dropped it off. other than that, low miles, good fuel economy, clean. pleasure to drive it.Dustin F.
Customer did not leave a comment.Jared S.
Customer did not leave a comment.JULIA M.
Customer did not leave a comment.NICHOLAS P.
Trailer was covered with mud. Manager said she didn't have a hose to wash off the trailer because it was too cold outside in Colorado Springs.Jerry S.
Customer did not leave a comment.Rhondda W.
Customer did not leave a comment.David C.
The lady that runs this business is super-nice & helpful!Al F.
Customer did not leave a comment.Dana J.
Again, wonderful service from asst. manager Sheree. She knew we had concerns about the amount of space we had originally reserved, and suggested a slight space upgrade for the same price. Special mention for location manager Carolyn as well- very helpful during the reservation process!John M.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Steve P.
Customer did not leave a comment.adrian A.
Customer did not leave a comment.Audra M.
Customer did not leave a comment.Bryan C.
This is a great location no improvement necessaryKevin D.
Always great service hereKevin D.
Great service. Very kind to the customer.logan W.
Customer did not leave a comment.PATRICIA S.
Not enough trailer parkingWilliam D.
Customer did not leave a comment.JOANNA N.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Brent D.
Customer did not leave a comment.Richard C.
Road to it is a little rough.dean R.
Customer did not leave a comment.Jackson R.
Customer did not leave a comment.Al F.
Carolyn is just all around AMAZING!!! Thank you!!!Nicholas E.
Everything was exactly as expected with great customer service. Great locationKevin D.
Location was great. U-Haul website was a little confusing; booked pickup at one location and the confirmation had that location on it. Followup text had another location on it without mentioning that there was a change. Booked location didn't have the trailer, texted location did. Luckily they are fairly close to each other and neither one was very busy.LAWRENCE L.
Try having the truck cleaned out!Penelope R.
Staff was helpful and friendlyTommy S.
The lady at the counter was very receptive to the information I gave her in regards to the trucks condition. She said someone was scheduled to take it to Georgia and that she would not let them take it in that condition. This is what I would expect and this is not the precautions that were taken at the pickup location.James S.
Mileage is a killer. That makes a lot of other extra money to have to payKIMBERLY H.
Just dropped off a trailer. Easy peasySteve F.
Customer did not leave a comment.JEROME F.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Gloria B.
Customer did not leave a comment.Phil B.
Customer did not leave a comment.Eric D.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Phil B.
Nothing as far as I'm concerned , TOP NOTCHLance S.
nice friendly helpful people!nicole I.
We were rented an old, obsolete, piece of crap, leaking trailer for a cross country move. Absolutely terrible. u-haul sucksKaren H.
The lady that helped me was extremely competent, prompt and helpful. I will rent this trailer from her again. Excellent experience.Kurt W.
Customer did not leave a comment.janet V.
Customer did not leave a comment.Christine W.
I will also talk about the rental before hand in this portion of the review as I never got a survey link. My rental from Texas to Colorado was a frustrating experience. I had to change the size of the trailer that I rented. I was instructed to cancel the rental and create a new one. I called to verify the cancelation and the rep I spoke with re submitted my canceled reservation but did not cancel the new reservation. This caused me to be charged for the rental three times. It took a week and a half to straighten that out. I was also told the trailer I was picking up was at servers different locations so I ended up going to each location to confirm where the trailer was. The trailer we received was in good shape and clean. Returning that trailer was also challenging. The rep never assigned a return location on the rental. When we called we were told to take the rental to a location in Colorado Springs. They tried to refuse the trailer and charge us $300 for a re-location fee. We ended up having the manager call corporate to get the return accepted. The second pickup was alright. The rep at the location was friendly. Our assigned pickup location was almost 20 miles away from the requested location. The trailer we revived was in poor condition. The inside was extremely dirty. The wiring seemed to be wearing out on the trailer as well. Each time we used the brakes or turn signals it messed with the cars electric system. Our displays would switch into night mode. This issue was not resolved by replugging in the connection. This trailer had a different style door than the last which changed how we loaded it. This made it much harder to pull.Laurel M.
well i needed onew more day and when i called to ask there was no big deal but when i showed up they said it was going to be 280.00 extra.caleb K.
Even thought we were there hours before their published closing, the door was locked with a note saying they would be back soon, waited 45+ minutes when the door opened for someone else. We jumped up to turn our rental and she said oh yes, i knew you wer coming and took the key.Steven S.
Customer did not leave a comment.Martin J.
Carolyn was very professional and friendly - We appreciated her prompt and courteous service (and directions). I also want to add that Tim & Janellah at your 801 S 8th St, UHaul in Colorado Springs, CO was also very helpful guiding us to her.edward H.
Customer did not leave a comment.MIke D.
Customer did not leave a comment.jeff P.
My pick up point got switched to one 12 miles farther, I confirmed i would be there at 9 am and she entered 10 am. I confirmed a dolly and blankets and well she had to dig for the dolly. 40 minutes to get a truck with a reservation..... really???Kristie W.
Very helpfulRichard T.
Overall experience with UHaul was poor. Would not recommend or use again-and I am a long time user. Due to apparent "computer glitches" our rental location was moved-email offered us another location-that was changed- email confirmations would come for the wrong location- my rental was yesterday and 24 hours later I just got another confirmation for pickup for my yesterday rental. If your IT is this awful- stop encouraging customers to use it online and on every phone call- you just lost a customer over "computer glitches"- don't have the time when you're moving to put up with poor service. One bright spot- Nicole in Colo.Spgs dispatch was very helpful and both locations we use were very helpful.Lisa L.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Kevin B.
Make this location easier to get too. Was more than excellent in all ways, but being from out of town we got lost and had to ask directions from two different people to find the road.Patricia G.
Customer did not leave a comment.Lilla M.
This company fraudulently charged me $54 in May. My last dealings with them was in March. I've been on the phone for hours trying to resolve this, but getting a helpful person on the phone seems impossible.Charlene C.
Customer did not leave a comment.Andrew B.
The lady at the front desk was very helpful and quick. We were in and out in 15 minutes. No complaints.Dwayne L.
You guys are awesome.Michelle D.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Bruce H.
Very Helpful! Highly recommendedPaul P.
Customer did not leave a comment.John B.