Customer Reviews for AZ Drive Thru Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AZ Drive Thru Storage

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Vince W. on

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This is a simple truck rental location. Service was fast, easy and very friendly to work with.

Nathaniel C. on

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Although I had a confirmation, the representative could not find us in the system, and it took a long time to check out. In addition, they originally tried to charge us $60 more than what my original contract stated. The representative did not walk through the rental with us. The gas indicated on the contract did not reflect what was in the truck 9on the meter) and no one ever confirmed the mileage out. There was actually less gas than what the contract stated, and we put gas in to make the meter go above the mark it was at. In the end, they charged us for more gas at a higher rate than what we paid. While the truck was fine, I felt we were excessively charged for this rental, and do not recommend this location for future rentals.

Kandice H. on

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Ross B. on

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Jacob H. on

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Lady at this location was fairly rude and not very helpful.

Louise H. on

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Office smelled like cigarettes

Bliss S. on

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Antonio S. on

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lisa W. on

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Everything was great, I would definitely use uhaul again and tell a friend. Customer service was outstanding, thank you it made moving easier.

Anthony V. on

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Dan F. on

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Ewanda M. on

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Nothing as far as the people who helped me in the office.

Tina Y. on

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Tim C. on

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Lisa M. on

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Great and very helpful professional staff. And answered all my questions.

DON A. on

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Alicia H. on

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Lindsey C. on

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Chris B. on

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Brett M. on

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Just a drop off location and not marked at all that it was a uHaul drop off point. No one was around. Had to complete the drop off using my cell phone. Fortunately I was able to do that, but it took about 15 minutes, when drop off should have only taken a few minutes. What if someone didn't have access to the internet to complete the dropoff?

Erin M. on

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Train people in these placed on how to use the system, everything was done online previously and should have take at most no longer than 15 minutes

Brandon S. on

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Marvin D. on

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Marianne M. on

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Teresa G. on

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This location has such excellent customer service. I also am renting a storage unit at this time. Keep up the professional service there!

David L. on

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The staff and management are first rate and are second to none!

Ashley R. on

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Brian D. on

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Eric O. on

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One of the most unfriendly humans I've come across in awhile. Had to pull the printer out of a trash bag to print a receipt.

Sonia S. on

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David L. on

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U-Haul representatives were extremely cordial and professional in all facets of the rental process.

Michael D. on

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