Customer Reviews for AAA Storage Truck Rental Mooresville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AAA Storage Truck Rental Mooresville

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Lauren H. on

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The woman running the office was very efficient and informational. She had Everything ready when we got there, she just took my license and payment and we were ready to go. Very pleased.

JAMES R. on

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GREG B. on

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Fast, Friendly, and efficient. No issues!

CARL C. on

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It was very helpful

Earl M. on

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dave R. on

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First off the woman Lisa In the office was a life saver... She first listened to my stories and then took the time to explain the process and compared several different options figuring in gas and tools. The truck I was given ran flawlessly and was just what I needed. I will definitely be using them again in the near future and would recommend Lisa and UHaul for anyone moving or storing items. It’s so rare nowadays to have people that care and the company to back up what they sell. In this case it really could not of gone better. Thank you to UHaul and Lisa.

Mark W. on

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I was very pleased with this location. The young lady that helped me was very courteous and informing . She help with all my needs and was efficient .

Van S. on

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Richard M. on

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uhaul app for returning trailer was very unfriendly to use took 15 minutes to complete the process with help from uhaul customer service on the phone. please make it easier to use this app to complete a rental

Dave S. on

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Poor hours, location is tough due to traffic,

Phil M. on

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Location was fine the trailer was JUNK! brakes did not work properly my truck did all the stopping. Trailer floor sounded like it was going to fall thru, creaking and cracking. No trailer jack to put a 6x12 foot 1000 lb trailer onto my hitch you are supposed to lift it by hand up off the ground???? Then lift it off the back off your truck and drop it to the floor to take it off?? come on guys really??? U-haul has been renting un-maintained trucks and trailers since I was a little kid, I can see nothing has changed.

Lorrie M. on

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Staff was very helpful with all my rental needs. Highly recommend this location. I will definitely use them for future moving needs.

Kevin D. on

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Work with your customers that are willing to work with you. If your customers are willing to do your vendors favors, don’t crucify them financially in the process.

Otho B. on

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ryan W. on

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Drop off was for another Uhaul dealer. I’m a Uhaul dealer and required me to drop at another 6 miles away even though I used my Bussiness address for rental.

James L. on

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John V. on

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Put the right address on the paperwork. Had to hold 23 minutes on the phone with the 800 number to find out the correct address to drop it off at both pick-up and drop-off. U-Haul is way too complicated and difficult and cost you way more time then necessary because you put one address on the paperwork but you really go to another address to actually do whatever it is you need to get done. total lack of communication

Harold N. on

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KEITH G. on

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Sharon C. on

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Lauren E. on

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Everything was great

Kurt G. on

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GEORGE F. on

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charged the wrong amount. 133.36 was charged to my c/c. The receipt/contract is for 107.10.

Chris P. on

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ELLEN G. on

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brian I. on

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Ryan O. on

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Check in was fine. Employees were nice

Craig B. on

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I did not like the fact the pick-up location was changed from where I selected.

Steven D. on

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Keep doing a great job

MARK K. on

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Gary A. on

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dealing with melissa and lisa very pleasant to do business with.

Jon K. on

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Melissa was very friendly and helpful

Gary A. on

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was very pleased with customer service .Lisa was very helpful .

Melanie W. on

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Chris N. on

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MACKFLAVIUS B. on

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Good experience. Thanks

DAREK H. on

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The manager Lisa is very organized with a nice warm and caring personal touch. She went out of her way to help me in every situation with no stress. Your belongings are safe with her trust me!

BEN AND ASHLEY S. on

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Affordable rates and accomodated every need i had, unlike the other storage facilities. Thanks yall!!

Mark C. on

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A pleasant experience

Jack H. on

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PAGE R. on

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Lisa and her team were were wonderful to work with. I would highly recommend using AAA Storage.

Doug B. on

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Jon P. on

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This and my pickup location are the best. I usually have issues with Uhaul, but this location makes up for it. Support small business!

REIS S. on

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Keith B. on

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Kieran K. on

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The gas was off by almost three eighths of a tank my band I should have taken a picture of it prior to leaving I was told that I need to clean out the back of the vehicle before returning it upon arrival at my residence it looked like a landscaper had used the vehicle there were so many leaves in it. Also there's a $42 charge for my credit card which I don't understand nobody explain that to me it was in the in town rental returned at the same dealer I was charged extra for gas that I did not use I explain this to the associate at the rental area including the way the back of the vehicle looked when I open it now I'm getting my bill and it is far more than it should have been for an in-town rental very disappointed with you all what is a $42 charge on my credit card for because I used my credit card? This needs to be explained!!! The review of the dirty truck reflects on AAA Storage the overcharge a $42 on my credit card reflects on U-Haul shame on me for not picking up on it but while in the middle of a move it is almost as stressful as divorce and death it was not high on my priority to double-check my invoice, again my fault but at the same time you would think you were being charged for what you rented.

Klaus F. on

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They helped me out when the other U-Haul place with my reserved truck was closed for weekend.

john G. on

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Lisa was helpful and knowledgeable.

Jim B. on

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robert P. on

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I reserved a truck 5 days in advance I was worried my help would not show up but when they did I received a call from the u haul place that they gave my truck to someone else!!! Niot acceptable

Cristian C. on

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Duane B. on

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WILLAM L. on

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Professional. Efficient. Most helpful. Thanks ,!!!!

bev B. on

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I was told over the phone that the rate was .49 per mile and feel like they should have honored thE rate they gave upon booking with Lisa. I know it’s just an estimate when you book, but I was told .49/mile by phone.

Thomas C. on

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Cynthia B. on

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Wonderful experience. The customer was excellent. We were very pleased with our experience at this location.

Kyle D. on

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robert M. on

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I was pleased with the overall experience but the truck had not been swept out.

Joseph D. on

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The truck was supposed to full of fuel when I picked it up. It was empty. If Uhaul is going to advertise and state the tank is full when you pick it up with the mobile app, it should be full.

SHANYIA D. on

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The amount of fuel that was in the truck was inaccurate and listed differently on the form. I feel completely ripped off and will never use U-Haul again. I will make sure to support locally owned moving companies instead of a “chain” company that is only concerned about money. No worries Jesus sees all!!

DEANN D. on

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Unable to express fully how accommodating and friendly the folks were at AAA Storage and Truck Rental. I came in a little after closing and they still helped me get set up for next day pick-up. Not a lot of places do that any longer. Thank you!

Nick R. on

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Easy accommodations from start to finish. Made our moving experience as painless as possible. Great office staff!!

Robert P. on

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The main issue was that we booked at one location and the equipment was not available there so we had to travel farther to this location. The location also didn’t have the Dollie we reserved so we had to go to another location to get that. Overall, the online booking was terrible!

LARRY T. on

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Great service.

Thomas S. on

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JON P. on

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nothing, Lisa was great. will be back soon.

mike W. on

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Ted D. on

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JON P. on

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Anthony has to be the nicest and most helpful employee I have ever encountered. The facility is clean, and my storage unit and trucm were exactly what I needed.

Bryan J. on

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Glenn M. on

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casey B. on

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Mike N. on

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lsmal M. on

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Darrin H. on

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This place has to be the best U-Haul dealership in the area. I have been to other dealerships in Mooresville and this one by far has the nicest staff.

Gilbert M. on

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The place, Lake Norman Tire and Auto, that you instructed me to return the trailer is no longer a u-haul dealer. I took it to another place and was told they could not take it because they were full. I finally took it to AAA Storage because I rent storage from them and they graciously took it.

SCOTT R. on

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Gary D. on

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David H. on

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They did a GREAT job on such short notice. Very informative personnel! Good and quick service. U-haul is a very good company. Thank You

GARY V. on

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Jamilah M. on

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Very pleased with customer service!

JASEN J. on

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ANGELA M. on

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Charles C. on

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Robert N. on

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Perfect, the young lady in the office was beyond helpful. I totally underestimated the type and size of the unit I needed. This is realized the day we arrived with the load and my "helpers". She scrambled and got us settled perfectly and professionally. Highly recommend. Thank you Valen

ALLISON R. on

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Nothing. Staff was friendly and efficient. We were helped very quickly and they made sure we had everything we needed for our move. They answered a bunch of questions for us and were just overall great.

Jeff G. on

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Steve P. on

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SARAH J. on

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Process went very smoothly. Got a nice unit as promised and the man was very helpful.