Customer Reviews for A&E Auto LLC
(U-Haul Neighborhood Dealer)

343 reviews

430 E Railroad St   Pottsville, PA 17901

(570) 622-0224

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(570) 622-0224

430 E Railroad St
Pottsville, PA 17901

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

People were very nice and helpful! Thanks!

Dennis R. 
Rating:
4.0

Customer did not leave a comment.

Tracy T. 
Rating:
3.0

The battery died just from using the 4 ways for 15 minutes and wasted my time from moving stuff.

Jessica Q. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
1.0

Horrible experiences, people were not nice. Horrible to return the equipment couldn't get on the app to return… it was an over all horrible experience through it all…..

Joanna M. 
Rating:
4.0

Customer did not leave a comment.

Rossella M. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

No improvments. Heather was amazing g friendly knowledgeable. She went above and beyond making sure i had all i needed for my rental.

HOLLY D. 
Rating:
5.0

Great people,service and smooth transaction

Richard L. 
Rating:
1.0

Site had broken uhaul key box. So left key in mail box of auto repair. Website for uhaul return had issue finding site. Kept saying error. Upload picture problem as well.

Brennan W. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

ERIK B. 
Rating:
5.0

The 15 footer was the size truck we wanted and you nicely provided the 20 footer for the same price and that was very good!! Thank you very much!

JEROME R. 
Rating:
4.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

Fast and easy pick-up and drop off. Will be using them in the future when I need to rent a U-Haul again.

Krista M. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
4.0

Lower the prices, provide a hitch, and well lower the prices cause it's expensive

AShley S. 
Rating:
5.0

Customer did not leave a comment.

Thalia T. 
Rating:
3.0

Make sure there is parking.

Juan R. 
Rating:
5.0

Excellent service and very clean truck

Noah H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

We scheduled a 9am pickup. We were told the evening before that we couldn't pick up until 12:30 p.m. Then we got there, and the uhaul we reserved was not there. We had to wait an hour, and then we were told that we needed to drive 30 minutes away to get another uhaul. This put us six hours behind schedule, which caused chaos in our day. We have a child that needed to be watched so we could pack. We had family who changed their schedules to help us. The inconvenience from uhaul scheduling made our moving experience miserable.

Samantha B. 
Rating:
5.0

Make sure all tires have treads !

JACOB M. 
Rating:
4.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

The workers were great, very friendly, and made sure everything was ready to go and that we were safe while telling the trailer. The owner went above and beyond helping us.

CHRISTOPHER C. 
Rating:
3.0

The moving blankets I received were dirty and wet.

Emily B. 
Rating:
3.0

Fix the emergency brake before renting the vehicle.

HARRY H. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

The guys at the shop where we rented the uhaul were very friendly and told us directions on were to go to buy used furniture

Jolenda L. 
Rating:
5.0

Great people wish I could have met them before I moved south they would be great neighbors

James C. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL L. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

this vehicle was returned the next day after noon an i got billed for 3 days. last time i made this trip it cost me 350 from a uhaul plave down the road. the miler on the were 300 somthing more then what the website and it went to next page without letting me say anything. my girlfriend and son witnessed it.

matthew T. 
Rating:
1.0

The truck was not ready at location and time specified, truck was not free of snow, operators insisted that we clean off our own vehicle, Tires on vehicle did not have sufficient tread to safely transport driver and contents to locations, made an already stressful moving experience exponentially worse. Afterwards Spent 30 mins on hold with customer service who couldn't even find my order after trying to sort out the entire mess and explain that we were not even contacted about the change in pickup location. This made a horribly stressful time so much worse than it should have been. And nothing actually got resolved, no follow up phone call, no email, nothing. There is no reason that purchasing a service, in use of a rental vehicle, should have been this horrible of an experience.

Benjamin S. 
Rating:
5.0

They rock!

Jennifer P. 
Rating:
4.0

Uhaul has always been the best. Cheaper than the other guys and much better trucks. Cleaner, newer. Definitely recommend

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Mark P H. 
Rating:
5.0

Customer did not leave a comment.

Tamika G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

I made my reservation 9/8 28208025 for 9/30 and it was cancelled less than 24 hours before I needed my van. I then had to make a new reservation and drive three hours to get the reservation in a town far removed from my location with reservation #28996213 - all they gave me was the extra mileage - I had to spend gas on the truck to bring it back and gas and a ride there and back in excess of $1,000 to get this reservation. But coronavirus right? I expect a manager to call me back

Asaf R. 
Rating:
2.0

Customer did not leave a comment.

Dennis M. 
Rating:
1.0

Clean the uhaul truck. It was filled with garbage. Open up at the time of my reservation. I was reserved for 9, and no one came til 10am. My whole day was off schedule, Very dissatisfied with my rental!

Allen R. 
Rating:
1.0

They lied about pricing, insurance charge, mileage on vehicle when returned, the truck was damaged, dirty, and smelled like smoke of cigarettes and pot when I picked it up. I've had one before with the same distance and if was $79 now I got charged $221 total?!

Brandon F. 
Rating:
3.0

After I got home from my 1.5 hour trip the helper showed me my hitch wasn't tightened. The mechanic at pottsville never tightened it after switching it from the 15' truck for me. One bad bump and I could've lost my car or worse. Aside from this the personnel was phanominal and I'd use them again if I'd ever use u-haul again (undecided).

BROCK A. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

Erica E. 
Rating:
5.0

Customer did not leave a comment.

raymond P. 
Rating:
2.0

Double check maps before driving around trying to find this place off of the address. The trucks are parked about half a block away from the office.

maria M. 
Rating:
5.0

Very friendly and great customer service. Easy pickup and drop off. Would definitely rent from this location again.

James W. 
Rating:
1.0

Vehicle was dirty inside and seats were covered with dog hair. Pick up location was dirty inside as well.

Charles W. 
Rating:
3.0

The owner was accommodating & stayed late so I could pick up the rental truck. Made renting go a lot easier. Only issue I experienced was the truck had no emergency brake. Otherwise was a good experience. It didn't create a problem since I carried two blocks of wood to put under the rear tires.

Robert M. 
Rating:
2.0

Truck back was dirty and damage to truck that wasn't noticed. Plus saying wrong gas was in truck . Also billed me twice because truck I was suppose to get as I went to grab he gave the truck to another guy. Then made me pay again for second truck then issued a refund for 1st truck . Now I have to wait a week for my money.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Guy R. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

Rachid M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very courteous and professional customer service. A pleasure to do business with.

Bryan G. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
3.0

Customer did not leave a comment.

Sydney H. 
Rating:
4.0

Customer did not leave a comment.

NICOLE K. 
Rating:
5.0

Awesome help and got me in and out quick when picking up and dropping off.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
1.0

Trailer door wouldn't open more than 1.5ft so it was extremely hard to load and unload. Didn't have time to swap the trailer out before my scheduled move and had to make do with it. Trailer shouldn't have been rented with door not working.

Jonathan M. 
Rating:
2.0

We had to wait almost an hour for someone to come to the location to do the rental paperwork so we could get the truck.

Larry E. 
Rating:
5.0

Owner was extremely nice and helpful. Great rental experience

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Onessa D. 
Rating:
5.0

Very nice people

Yvette G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Campbell H. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Guy at front desk was friendly, quick, and knowledgeable

Lawrence J. 
Rating:
4.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Nothing it was a grate experience I will use them again

Jessica C. 
Rating:
3.0

Customer did not leave a comment.

josh M. 
Rating:
4.0

Customer did not leave a comment.

Rebecca K. 
Rating:
1.0

Smelled like smoke, overcharged, 2 charges on the account, vehicle NOT maintained. Paperwork lied on. The whole experience was a mess. On top of being charged nearly $400 for $240 is the fact that the regional manager isn't explaining how I have nearly $400 in charges, hes only concerned with the poor performance. As far as I'm concerned, I wont be coming back and ill be letting all friends know to go to a competitor.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Ruth M. 
Rating:
3.0

Improve customer service at this location

Barbara O. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Samuel N. 
Rating:
5.0

Customer did not leave a comment.

Dusty W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
No reviews have been submitted for this location.

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