Customer Reviews for A&E Mini Storage

very good dealer!

It's a very small area. I was very lucky to have a space available I could squeeze my 15 ft. truck into the last slot and not block traffic.

good service.

Lamar Callahan was very courteous and accomodating. Not found these days very often. 😊

good service.

as usual.

Was so pleased with the service and the availability of the vehicle to do a quick job at the last minute. Thank you so much!

excellent service.

Very friendly representative. This is my preferred location.

No gas in the truck when I picked it up

Excellent customer service and very helpful. I would definitely recommend using this location

Very nice gentleman. On time, prepared. Easy pick up and drop off. Would definitely use again.

The man who helped us was very friendly and helpful. He made sure we got the truck I needed after fearing I may have to pick it up elsewhere. Will recommend this location to friends and family !

lamar did a great job and got me on the road

very well run operation; Lamar was very helpful

Very nice gentlemen running the facility. I think I left a earbud in the truck in a white little small case could you please ask. Thanks

I had a perfect experience!! So easy to rent and return!

No where to park and it would have been nice if U-Haul would have spelled my name correctly, thus making it easier to drop off.

Very kind and courteous.

Small operation but very friendly service.

Lamar was awesome! Super easy to work with and A+ customer service!

There is nothing on the building to help a customer know how to do self checkout of key. I was lucky someone was in the building. The gentleman was cordial enough but we were both frustrated with the breakdown in technology and process of checkout. I had to do some digging and finally figured out how to use the mobile app, but checkout process had been started already by personnel. We got it figured out eventually. He had to call a rep on the phone also. Maybe the computer itself is outdated?

I was overcharged. I only went 37.8 miles and so far I was charged for 57.9. I have pictures to show I only went 37.8. Hoping to get my money back for the over charge so that I can give a better rating. Looks like it was put down as start of 36,224 and not 36,244. Simple mistake. Hope it gets made right.

I will say over the phone the gentleman came off as very very rude and impatient.

For this Location everything was good

Nothing. The send off went smoothly. Safe and comfortable trip.

Before sure like the driver mirror was shattered and need fix on pick up was hard to see out of

The U Haul rental program is great. very user friendly

The owner/manager was very friendly and helpful. We had great difficulties with his telephone number as list in your website and as listed on the emailed confirmation/receipt. We were put on endless hold with the gouhaul.com number.

They rerouted my drop off and received a call from a man demanding me to drop off uhaul to him and was very rude and said it must be there now had reservation and it hasn't even been 24 hrs of my time but was very distraught and took uhaul back earlier will never rent from uhaul again poor customer service not worth the headache!

I try to rent from the same guy because it is close to me location wise thank you

Very nice man that helped me. Explained everything to me and was easy to talk to.

not a thing everything was good

Everything was fine. We have used this location several times and have always been satisfied.

No one was there to help us return the damn truck and no hours posted to know when to call them back

No onewas there and then I had a call from a different location and told me I was supposed to deliver it there so I don't know where I was supposed to deliver it to. And ask for charging $20 for a quarter tank of gas y'all crazy I will never rent another U-Haul.

I was very impressed by my experience! Top notch all around!

I wasn't ever contacted by U-Haul to let me know where and when to pick up the 15' truck that I ordered. When I didn't receive a call or email about picking the truck up, I called this location on Sunday to find out if the truck was there. The man that I spoke to was extremely rude! I'm not even going into how unprofessional this man was and all of the rude comments that he made on the phone! The basic problem that he stated was that he was closed on Sunday, didn't know why U-Haul would have wanted me to pick up a truck there, and that he wanted to watch football. I asked him if he could look up my contract number and see if there was somewhere else that I was supposed to pick up the truck. He said that he couldn't, that he was at home in his garage, and that U-Haul probably just figured that he would do it. He did state that he had a 15' truck that he had "just checked in" that morning, let us pick it up, and use it. He was much nicer in person to my spouse. That is the only reason I gave him a "below average" instead of a poor rating!

Lamar is great to deal with,truck was excellent !!!

The owner was rude. Maybe it was just his incredibly blunt personality, but there's a way to treat people when you work with the public. I had an issue and was double charged on my card, and he told me it wasn't his problem and that I needed to find someone else to fix it. I understand that he couldn't personally fix the issue, but it felt like he just wanted to wash his hands of me and go on without trying to assist me in the process. I will never go back and I will never recommend this place to anyone. The equipment was good, even though they didn't have what I reserved. It was clean and in good working order. The customer service was very poor.

Awesome and friendly

Perfect!

Very helpful and got us on our way.

Excellent experience!! Convenient pick-up and drop-off!! Owner was very helpful!!

This drop off location is closed on Sundays, but when I called to leave a message that I had dropped off the rental, the Gentleman returned my call immediately, and was very helpful.

Manager not at location at times posted. Had to call number on note left in door and wait for him.

Lamar is a pleasure to work with. Thanks again, repeat customer and we will be back

Outstanding experience, very caring. I have been to uhauls all over the county, this is an exceptional experiance.

n/a

a ok good guy to deal with

Worked with Mr. Callahan. He was very accommodating and efficient in helping us. We most definitely will be recommending his business to our friends and relatives.

Warn people not to park under the pine tree at this location! It dripped pine goop all over my 2017 car. What fun to get off.