Customer Reviews for A&J Self Storage Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A&J Self Storage Rentals

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Rick B. on

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roger B. on

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When I reserved the truck I was not told ANY of the following that resulted in $111 of additional charges. No mention of safe move and when my father picked up the truck it was added and he says he wasn't told about it. $28 Not told that the pick up time starts a 24 hour period for rental, they picked up earlier on Wednesday than I reserved because I had gotten a text from the location seemingly prompting us to get there early and ended up having to add a day to the rental to finish moving I had arranged for Friday afternoon. $40 When I extended the rental I was charged again for safe move $28 no mention of miles allotted and that there was a charge for additional ones $32 I didn't need the truck Wednesday but as Thursday was a holiday and I couldn't get it that day I opted to pay the extra $40 to have it available for the day I would be visiting my parents and could bring things back to Jackson. The total on the original contract was $191 and I ended up paying $327. The equipment was fine and operated well I just feel that between having looked at the reservation information online and having spoken to two different U-Haul representatives there wouldn't have been so many things I didn't know about that I was charged for. Moving is already stressful enough.

eric B. on

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Insult should offer ramps with trailers

sue ann B. on

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ron M. on

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Brian S. on

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Store manager had a different size hitch ball on site f ou r us yo use which was great. He also helped hook it up for us which was appreciated.

jeff R. on

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david H. on

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mark D. on

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Neil W. on

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arnold D. on

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Front counter person was very helpful!!

Gabi S. on

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Dean R. on

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JANIE L. on

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JIM S. on

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Jim S. on

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William B. on

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The dealer was on time and even pre confirmed the pickup.

Greg D. on

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Kimberly B. on

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Again, A& J was a great place to work with. We dropped the trailer after closing. The online dropping procedures did not work correctly, but we called A&J and they were extremely kind and helpful. I would recommend A& J, but Uhaul.com needs to step up their game.

Doug A. on

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max W. on

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The next morning after picking up the trailer the left brake/turn light wasn't working. I attempted to replace the bulb (I keep spares on hand for my own vehicles), but the lights are a sealed unit where the bulb can't be replaced. I could clearly see the filament was burnt out but couldn't get to the bulb. Frustrating, because I had to drive over 4 hours without the light. This is a safety issue that could have been prevented by using a standard taillight design that allows the user to change bulbs.

Dan W. on

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Warren H. on

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Eric L. on

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Nothing. Friendly and great to deal with. Will do business with again.

RONALD W. on

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JOHN C. on

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Michael A. on

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CARL Y. on

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Thank you. Everything was great.

Rebecca B. on

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Elizabeth S. on

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Friendly fast and helpful

Kenneth K. on

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Kevin B. on

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richard A. on

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Zack N. on

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