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JOY K
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fuel was overcharged, other than that good experience
FRANCIS OToo high of rates. $30.00 for an entire day $85.00 to drive 113 miles, less than a total of four hours. What if I had drove locally for 113 miles all day long, multiple trips etc. The rates need adjusting. Call me direct for suggestions 208.431.5055
WENDELL RNone, the lady we dealt with was very friendly and helpful.
RENE GRick did an amazing job helping me with the rental and getting everything handled
travis jThanks!
ISELA LUsed self check in. I did not interact with staff.
Salvador MI dropped off after hours.
DEBBIE J"Ace Hardware in Burley, Idaho consistently goes above and beyond with their exceptional customer service. The staff is always friendly, knowledgeable, and eager to help with any project, big or small. From the moment you walk in, you're greeted with a smile, and they make sure you leave with everything you need. It’s clear that they genuinely care about their customers, and that level of dedication is hard to find. Ace Burley truly makes you feel like part of the family!"
DANIEL AI chose a different location on purpose, because I thought my previous experience was the fault of that location. I was wrong. The staff at Ace Hardware were wonderful to deal with. My problem is with UHaul's 1 hour pickup window. This time I was ready because my last experience was horrible. There needs to be more communication about the pickup window and contingencies if not picked up in that window. My logic: if I'm paying for it, why can't it sit at the lot for a couple more hours?
David REasy to pick up and the employee was helpful
Brady SNo issues with drop off.
Robert BEnsure tires are in good operational condition. One tire blew out in less than 150 miles. The other flung the treading off 200 miles later. This cost me an additional night in a hotel along with a full day delay meeting my timeline. I will suggest using any provider besides Uhaul in the future.
Rodney DGas was left on eight of a tank and not a quarter then had to drive 20 Miles to another location to pick up the dolly I had reserved. The truck smelled like cigarette smoke and had Taco Bell cheese and crumbs all over the cab. The trailer had dirt nails and glass on the inside, which I had to sweep and clean up. Absolute worst experience with U-Haul ever.
JOSHUA QBig u haul sign out front that advertises that you need to go into a the store to get a rental, and I think you need a bigger car hauling trailer, the ones you offer are too small. A slightly longer one would have made the experience better
Collin MThe truck had so much play in the steering it was about to the point of being undrivable. The customer service was excellent at this location.
William HThe people at the Ace hardware were very helpful in college. Thank you
Alejandro CVery responsive and helpful and great service!!
Thomas MBecause it is an Ace Hardware, the service desk tends to be occupied with customers other than U-haul. During the COVID nonsense, they had had one of the cashier/ computers set up for u-haul only. Back then, picking up a trailer was a 1/4 the time it is now. I will always choose Ace over anybody else in town, because the rest of the locations don't know what they are doing.
Eric SRight taillight was out.
joseph kNo complaints 🙂
WENDY DI got charged way over for gas I could of went and put 5.00 in and been at a half I got charged 15.00 that was crazy!!
Jamie WONLY issue experienced was a tire that lost air overnight. I let them know,upon return, so it can be addressed. So glad equipment is good quality & available!
Brian Gwell if someone has a reservation that has been book for almost 2 weeks then they should verity that the truck is available. got downgraded to a 15ft from a 26ft. double miles and double work. then no info at all. got mad cause I didn't know the mileage. like I turn in a uhaul truck every week or something.
Billy BWhen returning vehicle. I parked and closed rental on app. Then went in to return the key. They didn’t do anything but take key
Eric MGreat service, nice people.
KOLLEEN RNothing, everything was great
Roger HHaving separate, clear signage for where exactly to drive to to drop off the equipment would be really helpful, it took a minute in the dark, driving around, to see how to get out back behind the building. Would also be helpful to have street lamps of some kind illuminating the drop off area. Had to use a flashlight to take drop off pictures. These are both little things, however. the whole process in dropping off was really simple.
Andrew TI have rented uhauls from other cities and they had a trailer stand to rest the trailer on so I didn’t have to help lift the trailer up. Which was very hard for me to do. I would recommend that this place get one.
Michael BGreat customer service.
TROY JStaff members are great to work with!!
John LComputer system- program there's always a problem no mater where I rent it from
GAYE JRent trucks that have lift gates like Penske has.
LEE WThe staff at Ace Hardware in Burley were incredibly helpful and friendly. They did everything they could to accommodate us and apologized for the incredibly complicated situation the Addison location in Twin Falls put us in. Who, despite having our reservation a month in advance, at the last minute wanted us to drive from Twin Falls to Mtn Home to pick up the truck, then to Burley to pick up the trailer. This delayed our actual moving time by a whole day. When asked if they could help us by bringing one or the other to Twin, staff stated, "We can't afford to pay staff to go get equipment." Really? Uhaul can't afford to pay their staff to do their jobs?
Kenneth BThe store was just fine the issue that I have is . I reserved my equipment to be pick up at a location close to me the u-called and told me that I would have too drive 80 miles out of my way. U-haul should handle this better
Jeff Mone headlight was out and stuff got wet in the back of the truck.
Judy WGrease the wheels on the appliance dolly
Ray GIt good
VADIN DVery helpful, quick and convenient. The staff was able to get me checked in and out when I was in a bit of a time crunch and that is exactly what I was hoping for. Definitely 5 star***** hospitality and service.
Kevan KWas charged $40.80 for fuel when I filled up the gas back to the mark of where it was when I left the lot with it.
Josh GI would never refer another person to your company whatsoever. 12 dollar fuel charge after I brought it back on your specifications along with my pictures. I should take you ass to court for defamation. Not to mention the truck in question needs a serious tune up, engine idles rough and the suspension is loose as hell. Not like this is going to help. Major corperations these days are shit
Benjamin WNot a thing
ROXANNA MI was charge for the dolly that was not given to me during pick-up. Came back the next day to informed the associates, the lady called someone to let them know what happened. And after a couple of minutes on the phone/she was looking at my receipt, she said that I should receive a refund for the dolly that was not oil the truck during pick up. Up to this minute, Im still waiting for my refund.. I don't see it happening. Poor service.. Associates are still on training. Waiting for my refund please.
Rosa JThe customer service should could use improving. The man helping me seemed to not have any idea of my reservation - unsure of the size of truck I reserved and then failed to give me a dolly I had also reserved. Fortunately it all worked out and I received the right keys to the right truck. Which was operational and worked out well for my move. I had to go to a different location to get the auto transport trailer which was annoying but U-Haul headquarters were helpful in keeping me updated and communicating.
Kate Y