Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

205 reviews

2556 Overland Ave   Burley, ID 83318

(208) 647-0358

Office Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(208) 647-0358

2556 Overland Ave
Burley, ID 83318

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOY K 
Rating:
5.0

Customer did not leave a comment.

Lydia T 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN W 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD A 
Rating:
5.0

Customer did not leave a comment.

MELANIE C 
Rating:
3.0

Fuel was overcharged, other than that good experience

FRANCIS O 
Rating:
4.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

DARIN W 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B 
Rating:
3.0

Too high of rates. $30.00 for an entire day $85.00 to drive 113 miles, less than a total of four hours. What if I had drove locally for 113 miles all day long, multiple trips etc. The rates need adjusting. Call me direct for suggestions 208.431.5055

WENDELL R 
Rating:
4.0

Customer did not leave a comment.

Don D 
Rating:
5.0

None, the lady we dealt with was very friendly and helpful.

RENE G 
Rating:
5.0

Rick did an amazing job helping me with the rental and getting everything handled

travis j 
Rating:
5.0

Customer did not leave a comment.

Schyler A 
Rating:
5.0

Thanks!

ISELA L 
Rating:
5.0

Used self check in. I did not interact with staff.

Salvador M 
Rating:
5.0

Customer did not leave a comment.

LYLE H 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Customer did not leave a comment.

HAROLD W 
Rating:
4.0

I dropped off after hours.

DEBBIE J 
Rating:
5.0

"Ace Hardware in Burley, Idaho consistently goes above and beyond with their exceptional customer service. The staff is always friendly, knowledgeable, and eager to help with any project, big or small. From the moment you walk in, you're greeted with a smile, and they make sure you leave with everything you need. It’s clear that they genuinely care about their customers, and that level of dedication is hard to find. Ace Burley truly makes you feel like part of the family!"

DANIEL A 
Rating:
5.0

Customer did not leave a comment.

ANDREW N 
Rating:
5.0

Customer did not leave a comment.

CARRIE M 
Rating:
5.0

I chose a different location on purpose, because I thought my previous experience was the fault of that location. I was wrong. The staff at Ace Hardware were wonderful to deal with. My problem is with UHaul's 1 hour pickup window. This time I was ready because my last experience was horrible. There needs to be more communication about the pickup window and contingencies if not picked up in that window. My logic: if I'm paying for it, why can't it sit at the lot for a couple more hours?

David R 
Rating:
5.0

Customer did not leave a comment.

DEREK B 
Rating:
3.0

Customer did not leave a comment.

TONY D 
Rating:
5.0

Customer did not leave a comment.

robert s 
Rating:
5.0

Easy to pick up and the employee was helpful

Brady S 
Rating:
4.0

No issues with drop off.

Robert B 
Rating:
3.0

Customer did not leave a comment.

Arlen H 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Customer did not leave a comment.

CHERYL D 
Rating:
5.0

Customer did not leave a comment.

JEFF D 
Rating:
3.0

Ensure tires are in good operational condition. One tire blew out in less than 150 miles. The other flung the treading off 200 miles later. This cost me an additional night in a hotel along with a full day delay meeting my timeline. I will suggest using any provider besides Uhaul in the future.

Rodney D 
Rating:
1.0

Gas was left on eight of a tank and not a quarter then had to drive 20 Miles to another location to pick up the dolly I had reserved. The truck smelled like cigarette smoke and had Taco Bell cheese and crumbs all over the cab. The trailer had dirt nails and glass on the inside, which I had to sweep and clean up. Absolute worst experience with U-Haul ever.

JOSHUA Q 
Rating:
5.0

Customer did not leave a comment.

cliff g 
Rating:
3.0

Big u haul sign out front that advertises that you need to go into a the store to get a rental, and I think you need a bigger car hauling trailer, the ones you offer are too small. A slightly longer one would have made the experience better

Collin M 
Rating:
5.0

Customer did not leave a comment.

KATHY M 
Rating:
4.0

The truck had so much play in the steering it was about to the point of being undrivable. The customer service was excellent at this location.

William H 
Rating:
5.0

The people at the Ace hardware were very helpful in college. Thank you

Alejandro C 
Rating:
5.0

Customer did not leave a comment.

Diane M 
Rating:
4.0

Customer did not leave a comment.

Kathy M 
Rating:
5.0

Customer did not leave a comment.

TODD G 
Rating:
5.0

Customer did not leave a comment.

KATHY M 
Rating:
5.0

Very responsive and helpful and great service!!

Thomas M 
Rating:
4.0

Because it is an Ace Hardware, the service desk tends to be occupied with customers other than U-haul. During the COVID nonsense, they had had one of the cashier/ computers set up for u-haul only. Back then, picking up a trailer was a 1/4 the time it is now. I will always choose Ace over anybody else in town, because the rest of the locations don't know what they are doing.

Eric S 
Rating:
4.0

Customer did not leave a comment.

Raymond C 
Rating:
5.0

Right taillight was out.

joseph k 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

No complaints 🙂

WENDY D 
Rating:
1.0

Customer did not leave a comment.

JON C 
Rating:
3.0

I got charged way over for gas I could of went and put 5.00 in and been at a half I got charged 15.00 that was crazy!!

Jamie W 
Rating:
5.0

Customer did not leave a comment.

Tyler K 
Rating:
5.0

Customer did not leave a comment.

Dwayne H 
Rating:
4.0

ONLY issue experienced was a tire that lost air overnight. I let them know,upon return, so it can be addressed. So glad equipment is good quality & available!

Brian G 
Rating:
1.0

well if someone has a reservation that has been book for almost 2 weeks then they should verity that the truck is available. got downgraded to a 15ft from a 26ft. double miles and double work. then no info at all. got mad cause I didn't know the mileage. like I turn in a uhaul truck every week or something.

Billy B 
Rating:
5.0

Customer did not leave a comment.

jorge o 
Rating:
5.0

Customer did not leave a comment.

Todd H 
Rating:
4.0

When returning vehicle. I parked and closed rental on app. Then went in to return the key. They didn’t do anything but take key

Eric M 
Rating:
5.0

Great service, nice people.

KOLLEEN R 
Rating:
5.0

Nothing, everything was great

Roger H 
Rating:
5.0

Customer did not leave a comment.

Michael Z 
Rating:
5.0

Having separate, clear signage for where exactly to drive to to drop off the equipment would be really helpful, it took a minute in the dark, driving around, to see how to get out back behind the building. Would also be helpful to have street lamps of some kind illuminating the drop off area. Had to use a flashlight to take drop off pictures. These are both little things, however. the whole process in dropping off was really simple.

Andrew T 
Rating:
5.0

Customer did not leave a comment.

Alejandro B 
Rating:
4.0

Customer did not leave a comment.

Joy R 
Rating:
5.0

Customer did not leave a comment.

Joan W 
Rating:
4.0

I have rented uhauls from other cities and they had a trailer stand to rest the trailer on so I didn’t have to help lift the trailer up. Which was very hard for me to do. I would recommend that this place get one.

Michael B 
Rating:
5.0

Great customer service.

TROY J 
Rating:
5.0

Customer did not leave a comment.

kasi r 
Rating:
4.0

Customer did not leave a comment.

Dwayne H 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Miles L 
Rating:
5.0

Customer did not leave a comment.

Leandra O 
Rating:
5.0

Staff members are great to work with!!

John L 
Rating:
4.0

Computer system- program there's always a problem no mater where I rent it from

GAYE J 
Rating:
5.0

Rent trucks that have lift gates like Penske has.

LEE W 
Rating:
5.0

Customer did not leave a comment.

Alan H 
Rating:
3.0

The staff at Ace Hardware in Burley were incredibly helpful and friendly. They did everything they could to accommodate us and apologized for the incredibly complicated situation the Addison location in Twin Falls put us in. Who, despite having our reservation a month in advance, at the last minute wanted us to drive from Twin Falls to Mtn Home to pick up the truck, then to Burley to pick up the trailer. This delayed our actual moving time by a whole day. When asked if they could help us by bringing one or the other to Twin, staff stated, "We can't afford to pay staff to go get equipment." Really? Uhaul can't afford to pay their staff to do their jobs?

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

STEVE G 
Rating:
1.0

The store was just fine the issue that I have is . I reserved my equipment to be pick up at a location close to me the u-called and told me that I would have too drive 80 miles out of my way. U-haul should handle this better

Jeff M 
Rating:
5.0

one headlight was out and stuff got wet in the back of the truck.

Judy W 
Rating:
5.0

Customer did not leave a comment.

KELLY W 
Rating:
5.0

Grease the wheels on the appliance dolly

Ray G 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Mark F 
Rating:
5.0

Customer did not leave a comment.

Donald P 
Rating:
5.0

Customer did not leave a comment.

lorenzo l 
Rating:
5.0

It good

VADIN D 
Rating:
5.0

Very helpful, quick and convenient. The staff was able to get me checked in and out when I was in a bit of a time crunch and that is exactly what I was hoping for. Definitely 5 star***** hospitality and service.

Kevan K 
Rating:
2.0

Was charged $40.80 for fuel when I filled up the gas back to the mark of where it was when I left the lot with it.

Josh G 
Rating:
3.0

I would never refer another person to your company whatsoever. 12 dollar fuel charge after I brought it back on your specifications along with my pictures. I should take you ass to court for defamation. Not to mention the truck in question needs a serious tune up, engine idles rough and the suspension is loose as hell. Not like this is going to help. Major corperations these days are shit

Benjamin W 
Rating:
5.0

Customer did not leave a comment.

Alfonso S 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
5.0

Not a thing

ROXANNA M 
Rating:
5.0

Customer did not leave a comment.

Robert O 
Rating:
3.0

I was charge for the dolly that was not given to me during pick-up. Came back the next day to informed the associates, the lady called someone to let them know what happened. And after a couple of minutes on the phone/she was looking at my receipt, she said that I should receive a refund for the dolly that was not oil the truck during pick up. Up to this minute, Im still waiting for my refund.. I don't see it happening. Poor service.. Associates are still on training. Waiting for my refund please.

Rosa J 
Rating:
5.0

Customer did not leave a comment.

Lisa V 
Rating:
5.0

Customer did not leave a comment.

Linda S 
Rating:
3.0

The customer service should could use improving. The man helping me seemed to not have any idea of my reservation - unsure of the size of truck I reserved and then failed to give me a dolly I had also reserved. Fortunately it all worked out and I received the right keys to the right truck. Which was operational and worked out well for my move. I had to go to a different location to get the auto transport trailer which was annoying but U-Haul headquarters were helpful in keeping me updated and communicating.

Kate Y 
No reviews have been submitted for this location.
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