The the uhaul website is clumsy. I had issues verifying my account at setup, issues picking up the truck, after picking up someone called 20 hrs later to see if I was able to pickup the truck and said I didn't have a rental agreement. I had been using the truck all day without an agreement apparently.David S.
Customer Reviews for Advanced Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Faulty equipment shouldn't be given to customers traveling 1200 miles with it.Franklin M.
Customer did not leave a comment.James C.
Excellent service - very friendly & helpful! Truck was clean, ready on time and functioned great. Thank you!SUTON D.
Thank You!Terry H. | Overall Experience
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Nickolas S.
always friendly and helpfulmichele O.
Customer did not leave a comment.FRANCISCO E.
Customer did not leave a comment.Randall C.
Customer did not leave a comment.Kristen J.
The front desk representative was extremely helpful and ensured I was taken care of!NIKKO J.
Customer did not leave a comment.NICHOLAS ANTHONY H.
Vehicle have really bad breaks( pulsating while pressing the pedals) Shouldn't be rented due hazardous when breaking. No sanitization of vehicle while covid 19 keeps spreading around. Just to make sure I am happy with the office and nothing has to do with my unpleasant experience while driving the rental in the highway.Louis L.
Customer did not leave a comment.SALLY C.
Customer did not leave a comment.GREGG A S.
Customer did not leave a comment.RICHARD U.
Very friendly , knowledgeableCLAUDETTE K.
Customer did not leave a comment.ROBERT T.
Very friendly and helpful.michele O.
Customer did not leave a comment.Herbert C.
The lady at the counter that helped us get the truck was great! She made things quick and simple so we could get on our way.Connor H.
Deanna went out of her way to help us solve a thorny problem. It entailed a trip to the Uhaul center in McHenry where the agents on duty were also extremely helpful, though they couldn't solve our problem. They arranged for the Uhaul agent in Wonder Lake to fix our problem. Then Deanna stayed a little later than her normal hours to help us get on the road. But for Deanna, we would have canceled our reservation.PAUL T.
Customer did not leave a comment.Andrew T. | Overall Experience
Great customer service !Scott S.
Very user friendlyGARY C.
Customer did not leave a comment.AGNES D.
Absolutely nothing!! Deanna is wonderful!! She was kind and professional, but also really so incredibly sweet and helpful! Deanna was awesome the whole way through my moving process. She worked so hard to make sure that everything was in order. Coordinating a truck and transport trailer to be dropped off in another state isn't always the easiest thing and she made the process go so smoothly! I will forever be grateful for her incredible amount of care and concern, and making this new chapter of my life start out perfectly!! Thanks again, for all of your help, Deanna!! You are a true friend to all women who need help in starting their lives over!!Laura S.
Customer did not leave a comment.BRAD S.
The staff were very friendly and helpful! I will definitely rent from them again.Shannon P.
Customer did not leave a comment.DAVID D.
Entire process from start to finish was very good.JOHN V.
Customer did not leave a comment.JOHN W.
The location was ok, my issue is with your greedy fee to drop at a different location. The trailer had a tail light out and a bald tire. What I wouldn't recommend again is uhaul.DONALD W.
Picking up was very difficult given the security gates. You need a better system for identifying gas levels. I returned it at the EXACTsame level and got charged $9.75. TERRIBLE!Gary V.
Customer did not leave a comment.Helga O.
Customer did not leave a comment.PHILLIP G.
Great customer service. Trailer was quality.Chris D.
Customer did not leave a comment.Joseph Z.
It was a nightmare picking up the truck.Anne C.
Customer did not leave a comment.William H.
Customer did not leave a comment.Bobbie E.
Customer did not leave a comment.Kevin L.
Advanced Storage is awesome. We have rented trailers there multiple times and have always had excellent service. I feel like we are treated like family.Don W.
Not a thing - My experience was AAA Five Star !!!Joe B.
Customer did not leave a comment.Monica H.
Customer did not leave a comment.Kathleen M.
Sarah was very friendly and went out of her way to help us ! Please tell Jeri she was missed ! When I need to book again I won't hesitate to call ! ( be nice to have smaller vehicles available) ... I needed a van but had to rent a 17' truck ... but it was worth it ! Got the job done ! Thank you!!! I rented one time before !!! Glad it was available ... this time !Brenda S.
Nothing Gina was fantastic and really helpful.Donna S.
Floor of trailer could have been cleanerPat B.
Customer did not leave a comment.John C.
Customer did not leave a comment.John M.
The lady helping me was wonderful!! I will for sure use her location again!!Julie B.
Great Experience !Gregory L.
Customer did not leave a comment.Tomas F.
Excellent experience with staff at Spring Grove Illinois location.Michelle W.
Customer did not leave a comment.Mick M.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.ken W.
Customer did not leave a comment.nadine R.
I did not like the internet experience. The need for the alternate phone number delayed us field a half hour making us late. Luckily the owner of the business stopped by early before the posted opening hour and assisted us. The owner went ABOVE AND BEYOND before normal business hours.Chris W.
The Spring location was great!! Truck was already ready and warming up. Great customer service.Robert N.
Customer did not leave a comment.WILLIAM R.
Appreciated the customer service that was provided thru the entire interaction.Mike S.
It's insane to me that you guys are considering shutting down your local affiliates to build your own locations. The folks at this location are very pleasant and helpful; it's a pity that you're cutting them out of the business they helped you build.Jeff F.
Customer did not leave a comment.Kristina W.
Staff is excellent, efficient, and helpful! That's why I picked this location. Super easy to work with, too!Amy E.
Customer did not leave a comment.John K.
Very friendly here, and a quick transaction. I highly recommend this place for your rentals. Plus they have a really nice storage facility.Richard H.
Customer did not leave a comment.jim T.
Thank you, for your help !Louis L.
Nothing , Your trailer did the job for us and very well priced ! thank youmary S.
Customer did not leave a comment.Kim F.
Customer did not leave a comment.Vahe T.
Customer did not leave a comment.Steven R.
Power steering seemed off. It was hard to drive. Maybe check that out. Other than that everything was great.Dominic W.
Customer did not leave a comment.William G.
The service of the representative at the location was great! Though her ability to server us in a timely manner was greatly hindered by a poor network. Checking us out took close to an hour due to being unable to connect with the online services of Uhaul. Quite disappointing that you don't provide good enough tools so the people serving your customers can actually experience "express checkout". I put no blame on her, she worked as fast as she could with the tools she was given.Nathan F.
Everything was superb.Kristen W.
Nice jobDAVID P S.
Customer did not leave a comment.william H.
Customer did not leave a comment.Steve B.
NOTHING NEEDS TO BE IMPROVED. SHE EVEN LOOKED UP MY RENTAL TO PRINT THE RENTAL CONTRACT. RETURN WAS VERY SMOOTH AND PLEASANT. THIS LOCATION WAS VERY CLEAN.richard L.
Customer did not leave a comment.paul S.
Great experience, friendly staff, much appreciated.Robert B.
Great customer service! We reserved a trailer weeks in advance and wasn't sure if we would have to go to another location for pick up. Advanced Storage made sure one was at their location when we needed it! HIGHLY RECOMMEND Advanced Storage! We will use their services again, if we need trailer rental! Thank you!!Jenny N.
Nothing. I had a great experience. Very friendly.Marlo F.
Customer did not leave a comment.mike N.
Customer did not leave a comment.Jacob R.
Customer did not leave a comment.Cheri P.
Customer did not leave a comment.James V.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.KELLY C.
Customer did not leave a comment.George M.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.aaron C.
Customer did not leave a comment.Jeff F.
I am not sure,the location was sort of convenient as we wanted to pick up in Rockford and initially we were told Oregon Il was closest location.I believe there are several locations in Rockford.The truck was fine,we had to ask about blankets though I had asked for then at time of initial call.joan C.
When you are charging by the mile maybe find a Uhaul facility a little closer to the customer.Amy E.
Customer did not leave a comment.Tom L.
Customer did not leave a comment.Tom L.
Really nothing. The service was great, the people at the front desk were very pleasant and the accommodations were perfect. It's close to home for me so this is my go-to place.sean S.
Super easy transaction.. I set it up online and walked in signed got my unit.. Clean and employees nice helpful.. Would rent again.. ThanksGAYLE D. | First Impressions