Customer did not leave a comment.DAVID D.
Customer Reviews for Advanced Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Entire process from start to finish was very good.JOHN V.
Customer did not leave a comment.JOHN W.
The location was ok, my issue is with your greedy fee to drop at a different location. The trailer had a tail light out and a bald tire. What I wouldn't recommend again is uhaul.DONALD W.
Picking up was very difficult given the security gates. You need a better system for identifying gas levels. I returned it at the EXACTsame level and got charged $9.75. TERRIBLE!Gary V.
Customer did not leave a comment.Helga O.
Customer did not leave a comment.PHILLIP G.
Great customer service. Trailer was quality.Chris D.
Customer did not leave a comment.Joseph Z.
It was a nightmare picking up the truck.Anne C.
Customer did not leave a comment.William H.
Customer did not leave a comment.Bobbie E.
Customer did not leave a comment.Kevin L.
Advanced Storage is awesome. We have rented trailers there multiple times and have always had excellent service. I feel like we are treated like family.Don W.
Not a thing - My experience was AAA Five Star !!!Joe B.
Customer did not leave a comment.Monica H.
Customer did not leave a comment.Kathleen M.
Sarah was very friendly and went out of her way to help us ! Please tell Jeri she was missed ! When I need to book again I won't hesitate to call ! ( be nice to have smaller vehicles available) ... I needed a van but had to rent a 17' truck ... but it was worth it ! Got the job done ! Thank you!!! I rented one time before !!! Glad it was available ... this time !Brenda S.
Nothing Gina was fantastic and really helpful.Donna S.
Floor of trailer could have been cleanerPat B.
Customer did not leave a comment.John C.
Customer did not leave a comment.John M.
The lady helping me was wonderful!! I will for sure use her location again!!Julie B.
Great Experience !Gregory L.
Customer did not leave a comment.Tomas F.
Excellent experience with staff at Spring Grove Illinois location.Michelle W.
Customer did not leave a comment.Mick M.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.ken W.
Customer did not leave a comment.nadine R.
I did not like the internet experience. The need for the alternate phone number delayed us field a half hour making us late. Luckily the owner of the business stopped by early before the posted opening hour and assisted us. The owner went ABOVE AND BEYOND before normal business hours.Chris W.
The Spring location was great!! Truck was already ready and warming up. Great customer service.Robert N.
Customer did not leave a comment.WILLIAM R.
Appreciated the customer service that was provided thru the entire interaction.Mike S.
It's insane to me that you guys are considering shutting down your local affiliates to build your own locations. The folks at this location are very pleasant and helpful; it's a pity that you're cutting them out of the business they helped you build.Jeff F.
Customer did not leave a comment.Kristina W.
Staff is excellent, efficient, and helpful! That's why I picked this location. Super easy to work with, too!Amy E.
Customer did not leave a comment.John K.
Very friendly here, and a quick transaction. I highly recommend this place for your rentals. Plus they have a really nice storage facility.Richard H.
Customer did not leave a comment.jim T.
Thank you, for your help !Louis L.
Nothing , Your trailer did the job for us and very well priced ! thank youmary S.
Customer did not leave a comment.Kim F.
Customer did not leave a comment.Vahe T.
Customer did not leave a comment.Steven R.
Power steering seemed off. It was hard to drive. Maybe check that out. Other than that everything was great.Dominic W.
Customer did not leave a comment.William G.
The service of the representative at the location was great! Though her ability to server us in a timely manner was greatly hindered by a poor network. Checking us out took close to an hour due to being unable to connect with the online services of Uhaul. Quite disappointing that you don't provide good enough tools so the people serving your customers can actually experience "express checkout". I put no blame on her, she worked as fast as she could with the tools she was given.Nathan F.
Everything was superb.Kristen W.
Nice jobDAVID P S.
Customer did not leave a comment.william H.
Customer did not leave a comment.Steve B.
NOTHING NEEDS TO BE IMPROVED. SHE EVEN LOOKED UP MY RENTAL TO PRINT THE RENTAL CONTRACT. RETURN WAS VERY SMOOTH AND PLEASANT. THIS LOCATION WAS VERY CLEAN.richard L.
Customer did not leave a comment.paul S.
Great experience, friendly staff, much appreciated.Robert B.
Great customer service! We reserved a trailer weeks in advance and wasn't sure if we would have to go to another location for pick up. Advanced Storage made sure one was at their location when we needed it! HIGHLY RECOMMEND Advanced Storage! We will use their services again, if we need trailer rental! Thank you!!Jenny N.
Nothing. I had a great experience. Very friendly.Marlo F.
Customer did not leave a comment.mike N.
Customer did not leave a comment.Jacob R.
Customer did not leave a comment.Cheri P.
Customer did not leave a comment.James V.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.KELLY C.
Customer did not leave a comment.George M.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.aaron C.
Customer did not leave a comment.Jeff F.
I am not sure,the location was sort of convenient as we wanted to pick up in Rockford and initially we were told Oregon Il was closest location.I believe there are several locations in Rockford.The truck was fine,we had to ask about blankets though I had asked for then at time of initial call.joan C.
When you are charging by the mile maybe find a Uhaul facility a little closer to the customer.Amy E.
Customer did not leave a comment.Tom L.
Customer did not leave a comment.Tom L.
Thank youCHRISTINA W. | Reservation
Really nothing. The service was great, the people at the front desk were very pleasant and the accommodations were perfect. It's close to home for me so this is my go-to place.sean S.
Customer did not leave a comment.Brent M.
Thank you for your experience and all your help w/our move. We will be back in the future....Laureen S.
Customer did not leave a comment.Scott J.
This is not an issue for this location, but Uhaul in general. We were not sure of our return location. A location was assigned that was quite a distance. I called to advise we would be retuning to a superb of Columbus and was told I would be charged a â€œwrong destinationâ€ charge. That is insane. The agent was able to provide a location that was 3 miles from where we were but still had a Columbus address. You should have more flexibility when people are unfamiliar with a location and are returning to a superb ona major city.Patricia R.
Very friendly staff. Goes above and beyond.Ray N.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.stanley M.
Customer did not leave a comment.Robert P.
Keep Gerri there! She was FANTASTIC and so pleasant. Couldn't be happier! Best location I've been to by far!Justin E.
Customer did not leave a comment.Raymond M.
The only problem was the tight fit getting out of the storage facility.Lucie H.
Customer did not leave a comment.ROGER V.
Customer did not leave a comment.Curt A.
Customer did not leave a comment.C Todd B.
Customer did not leave a comment.Joshua C.
Best u-haul I've ever rented. Thank you BillBILL B.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.richard M.
Friendly knowledgeable employee, fast serviceKeith M.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Kathy H.
Customer did not leave a comment.Tom K.
Customer did not leave a comment.DEBBIE K.
It really was not Advanced Storage that screwed this rental up. It was Uhaul corporate and or traffic managers that did. I reserved a truck on July 8th for pick up on July 28th. The pickup location was scheduled for Grayslake, Illinois at 8 am. Instead, the day before I was told that I had to go to Spring Grove which was a 40+ minute drive and that the truck would not be available until 11 or later. I had scheduled movers for 9 a.m. The truck finally arrived at about 12:30. I was offered a $50 credit for my next move to compensate me for the inconvenience. I am not moving again for a long time so that was at best an insulting offer. The truck was not clean as I found out later when all of my furniture had black dirt stains all over. I believe I am owed a refund for this rental. It should be the entire cost but I will settle for half. I should charge you my hourly rate of earnings since you wasted 4 1/2 hours of my time. That would be well over a $300 charge. So Uhaul what are you going to do about this? Give me a lame excuse or a coupon?Patrick C.
Called to remind me of my reservation. Saved my situation. Thank you!Mark S.
Not a thing - they were great to do business with and expect that I will do business with them again in the near future.Debbie K.
Super easy transaction.. I set it up online and walked in signed got my unit.. Clean and employees nice helpful.. Would rent again.. ThanksGAYLE D. | First Impressions