Customer Reviews for Advanced Storage Systems
(U-Haul Neighborhood Dealer)

1,064 reviews

401 E Hampden Ave   Fergus Falls, MN 56537

(218) 736-1169

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(218) 736-1169

401 E Hampden Ave
Fergus Falls, MN 56537

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vicki N. 
Rating:
3.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Hailey was awesome!

Diane I. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

Milo S. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Great customer service every time I've needed a rental trailer.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
2.0

The pickup location was an hour from our load site ( the u-haul site that I book this at is 1mile from load site) and the drop off site phone number mail box was full and we then had to load the app to complete the drop off which took about 20 miinuites.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

The owners daughter( I'm sorry I don't remember her name) was very helpful and pleasant to talk to. I was very impressed.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
4.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Munah M. 
Rating:
3.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

Judi B. 
Rating:
3.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

it was good but want u turn something under the truck screw it could be the brakes

Matthew S. 
Rating:
5.0

You guys are great thanks for everything ❤️ great people and great service

Shimal S. 
Rating:
4.0

I am not sure. I was very satisfied.

Wade M. 
Rating:
3.0

Location was closed when trailer was dropped off, I was not given the address for drop off or notified the location closed at 12. Damage was on the fender prior to me picking the trailer up. No one even contacted me to discuss the damages or notify me I would be charged. I received an email. Unprofessional, the trailer had the same damage at drop off as it had at pick up. It is not my responsibility to photograph the trailer at pick up and drop off.

Sarah M. 
Rating:
5.0

The young lady that assisted us was personable, knowledgeable and helpful!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

tom K. 
Rating:
4.0

Customer did not leave a comment.

Judith T. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

Customer did not leave a comment.

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

Yvonne R. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
4.0

My online check in did not work. Was on the phone with customer service for 45 minutes. Thankfully Hailey from Advanced Storage showed up on site to assist.

Alex F. 
Rating:
5.0

Customer did not leave a comment.

Ashley T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN D. 
Rating:
4.0

Pick-up and drop-off were very simple and the locations worked perfectly for where we needed to use the truck

Karen L. 
Rating:
4.0

Customer did not leave a comment.

Greg L. 
Rating:
5.0

Haley actually came out to the lot to help me return my truck without me having to even enter the office. She took care of me promptly and was friendly.

David T. 
Rating:
5.0

We had an excellent Fergus Falls U-Haul experience. From the first inquiry, to the set up and pick up, to using the unit, to returning the unit was seamless. I would recommend using Advanced Storage and Moving at 401 E Hampden Ave, Fergus Falls, MN 56537 to anyone looking for a U-Haul. haac@prtel.com

Karla G. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

JoLene K. 
Rating:
4.0

Customer did not leave a comment.

deb J. 
Rating:
5.0

Customer did not leave a comment.

JoLene K. 
Rating:
5.0

Customer did not leave a comment.

Timothy V. 
Rating:
5.0

Very friendly staff. No fault to owner, U-Haul rental price skyrocketed and drove affordability

Jayson H. 
Rating:
5.0

Always so helpful and goes the distance to make sure you have easy time picking up

TAMMY D. 
Rating:
2.0

We were turning truck in on a weekend and wanted us to go on line and set up and do return that way. By that time with our pick up issues and all I was not in the mood then had to take pictures if miles and gas and e-mail the person I finally reached. Not user friendly. I will think twice before going with U-haul again

linda S. 
Rating:
4.0

Location is a bit odd and cluttered. But the service was great!

Michael K. 
Rating:
5.0

Hi! Haley in Fergus and Matt in Casper were absolutely amazing. So helpful and kind! Really appreciated their kindness and thoughtfulness!

Tammy F. 
Rating:
5.0

I love working w/ this particular Uhaul in Fergus Falls!! They always work w/ me and help me w/ the online parts!

Tammy D. 
Rating:
3.0

You guys need to be more clear that the reservation location can change.

Henry W. 
Rating:
5.0

Best trailer rental experience I've ever had! Staff was extremely courteous, knowledgable and helpful. Just excellent!

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Brakes sounded like they could use a little love, as well as the power steering!

Tanner H. 
Rating:
4.0

Customer did not leave a comment.

Leo G. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

Vicki Q. 
Rating:
5.0

Haley is amazing. She communicates regularly and clearly, is always available, prompt and polite. Thank you, Thank you!

Jean B. 
Rating:
4.0

Customer did not leave a comment.

Anika F. 
Rating:
3.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Great drop point.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

JARED P. 
Rating:
4.0

Customer did not leave a comment.

Ben D. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

had what I needed when i needed it. pickup and drop off were nice and easy.

Caleb S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Great Job!

Mike R. 
Rating:
4.0

Nothing

Cay S. 
Rating:
5.0

No improvements needed. Revived awesome customer service! Wish I had more excuses to go back - awesome experience!

DAVID S. 
Rating:
5.0

Great service!! On Uhaul corporate but we needed to drive a total of 56 miles out of our way to pick up the trailer. Mileage should be deducted from invoice, not an extra day to return. Trailer was reserved 6 months in advanced, that should not be put on the customer.

Craig W. 
Rating:
3.0

Customer service at the time of pickup was awful. The girl was rude and didn't take the time to explain anything.

Kelli K. 
Rating:
4.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Selmer L. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
4.0

Your reservation process at UHaul is terrible. I reserved this trailer 7 weeks before I needed it….and got a call the DAY BEFORE saying it wasn't available and I had to drive 120 miles out of my way to pick up a replacement. No discount. No apology. Very disappointed.

Matthew S. 
Rating:
4.0

The woman was very easy to talk with and handled the equipment with pride and professionalism

pamela K. 
Rating:
5.0

Customer did not leave a comment.

Carlyle K. 
Rating:
1.0

Customer did not leave a comment.

Chase O. 
Rating:
5.0

Customer did not leave a comment.

Joan F. 
Rating:
5.0

Customer did not leave a comment.

TOM P. 
Rating:
5.0

Customer did not leave a comment.

lowell S. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
3.0

Customer did not leave a comment.

Duane H. 
Rating:
3.0

I'm very disappointed with the provided information of your services when I reserved the vehicle transport trailer it was arranged to be picked up at a fargo North Dakota location and then 3 days later I received a phone call that if I wanted the trailer I would have to make a 140 mile round trip to pick it up I believe this is poor business for a company of your size i asked if there was some kind of reimbursement for my troubles and all that was said is I could receive an extra day of rental when your agent already was aware I only needed this trailer for 2 days not the allowed 5 days I think some sort of reimbursement is fair for this poor communication and business

Justin C. 
Rating:
5.0

Ron is the best and was available when we needed him! Thank you! You will not be disappointed when renting a uhaul from here :)

Aaron B. 
Rating:
4.0

Customer did not leave a comment.

doug B. 
Rating:
1.0

Customer did not leave a comment.

Norma G. 
Rating:
5.0

Drop off key box was in an easy and convenient location

wayne B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Duane H. 
Rating:
5.0

Ron is the best to work with will use again. Thank you.

Shirley B. 
Rating:
4.0

Customer did not leave a comment.

Sherry S. 
Rating:
5.0

Customer did not leave a comment.

BILL G. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Truck was clean and ready for pickup.

DANNY E. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
No reviews have been submitted for this location.

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