Customer Reviews for Aim Convenience
(U-Haul Neighborhood Dealer)

Rating:

1.0

I booked a truck weeks in advance, at a pick up time of 0830h. The store owner called me at 2300h the night before to say he’d be there at 0900h. No one should be calling at that time. I didn’t answer and he proceeded to text me about the time change. I responded saying it was “not cool” and it was too late to be telling me this. He said I can book whatever time I want he’d be there at 0900h. It’s less about the half hour time change, and more about the terrible customer service of communicating this so late at night. Addionally, the store owner over marketed the gas in the van despite my discussion with him prior to leaving. I drove less than 50k, and put 15 litre back in the truck, which probably overfilled the mark, and he still charged me extra fuel costs. It was only 10 dollars, but I felt that between his behaviour the night before, and not marking the gas where we discussed this was a very poor experience, and would not recommend U-Haul continues to work with this store.

Rating:

1.0

There was no gas in the vehicle - barely above empty. It was an hour late before we could pick it up.

Rating:

5.0

Nice to deal with

Rating:

1.0

Have staff vendors that understand the check in process.

Rating:

3.0

Change the recorded odometer reading in your system to be equal to what is actually set in the vehicle.

Rating:

1.0

I had made arrangements to pick up the vehicle at 7 am with mobile checkout. upon arrival, there was no lock box with keys and no way to access the vehicle until the store opened at 830 am. Incredibly frustrating and changed our entire day....we weren't able to finish our tasks.

Rating:

3.0

I would definitely recommend this location to people but i rented the uhaul for 24 hours and it cost over $100 even after refilling the tank.

Rating:

1.0

Rented a truck from a dealer knowing what the price of the truck and assumed the mileage of the trip. I didn't travel far and when I was finished I noticed a really high charge card. Went back to the store to drop the truck and asked about the charges. Was made aware that I was charged for a dolly and blankets that i didn't ask for nor use. I talk to a guy about it but was still charged for it. Not really impressed and will never go to that location again.

Rating:

1.0

When I returned my equipment, the sales person closed the store early and later showed up after I waited. He then proceeded to tell me he didn’t want to open the store and cash register and for us to handle the return the following day. He gave me his number and said he would call me when he was ready for me to come. Next day at noon he calls and I show up. He processes the paperwork and when I revised the receipt I notice he charged me extra money. I return to tell him his mistake and he blames it on me that I had the U-Haul truck for two days! This place is ridiculous. I will never rent from here ever again! No wonder this place has a bad reputation!