Hiked up the mileage and over charged by $50. And very rude. Will never go backVirginia M.
Aim Mail Center 35
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The low tire pressure light went on after 30 minutes, I called the Aim rep. Alex? He said don't work about it, I was worried about it. The uhaul app never handle anything. Rating -5Francis H.
Customer did not leave a comment.Alexandru B.
Alex was very helpful. Easy drop off after hours.Eloise M.
Personnel in store was excellent.Robert S.
Customer did not leave a comment.Alejandro S.
Easy rental process and convenient location. Great value for money. Would use againTroy K.
The process of renting involves being outside behind the store without access to the van. I felt safe because of the location and daylight hours. But if it had been night or a higher crime area, I would have felt very anxious that the process of renting left me so alone and exposed.Carolyn H.
All of the employees were very nice. However, the truck was dirty inside and out. There was trash left in the truck from the previous renter, including a used face mask. This truck was obviously not cleaned as one one would expect during the Covid-19 crisis...disgusting. The radio/bluetooth/screen flickered on and off so most of the time it didn't work. The phone charger port did not work. And because the screen didn't work the backup camera was useless. I would absolutely never rent from this location again.DIANE K.
Customer did not leave a comment.STEPHAN P.
Customer did not leave a comment.Alex S.
Customer did not leave a comment.Neftaly S.
Customer did not leave a comment.Pamela L.
Customer did not leave a comment.Tyler N.
Customer did not leave a comment.Theresa L.
I did share pickup and it's not easy to find the location of the truck behind the mail center but everything went relatively smooth with the share pick-up procedure.Ignatius T.
I filled the car before turning in still I was charged $15 for gas. It bitesAmer J.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.Steven G.
Excellent customer service!!Frances H.
I was not told ahead of time I needed alternate contact, took extra 20 minutes to finally coordinate the call. People dont answer strange calls. Hours at this location are restrictive, I was charged extra because I was caught in traffic. A days rent is a days rentDennis S.
The person renting me the vehicle lied to me. Charged me for gas that I did not use.Mark F.
Customer did not leave a comment.Matthew K.
We were able just to drop off the truck and put the key in the dropRyan E.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Robert R.
The scam ($28,not a large amount but a scam nevertheless) begins when I fill out the computer generated contract at pickup of a 10' truck. Twice I try to take the no insurance coverage but I still end up with $28 printed out on the original predicted bill. I request that it be corrected but the service person assures me that I will not be charged the $28 when the final bill is prepared at dropoff. The service person walks around the truck at pickup making a squiggly mark at many many locations, indicating where there was damage. He also marks the fuel as 1/4 full when it was just barely above empty. This I caught immediately. When I return the truck there are two scrape marks that were not squiggly marked and which the service person insisted occurred during my 22 hours of possession of the truck. At that point, he gives me the choice of paying the $28 for insurance or paying for the damages.. I did not damage the truck during my move. It sat all night in my driveway and could not have been damaged there.either. The service person simply failed, intentionally, to mark the damage and I didn't notice the damage at pickup. Note that, at dropoff, he insisted that I wait in the office while he went to the truck to make his damage check. His "favor" to let me off at "only" $28 was a small time scam. As far as the equipment was concerned, it was clean but had many many dings and scrapes which made the scam easy; to perpetuate. A "yelp" complaint will be filed to warn others to rent their U-haul truck elsewhere.joel S.
The people were very nice & the experience went smoothly, but, I could have rented a van from Hertz for 2 days for less money. The hidden costs are just too much. I mean, HOW a 3 hour rental went from $19.99 to $115.00 is astonishing. WAY too expensive.Heather E.
Customer did not leave a comment.Alex K.
The exterior of the car was very dirty , the side mirrors were covered by dirt , the interior was ok . I returned the car the same day , but keep getting text message next morning reminding of my appointment, I called the number , kept on hold for over 12 minutes and with no resolution , telling me the branch has not checked the car in , had to drive to the branch again to sort things out . The gentleman was polite and responsive , not sure what mixup you have with your systems .Ali G.
Customer did not leave a comment.Karen K.
Customer did not leave a comment.Richard H.
so friendly at Aim Mail Center and the van was just perfect!Christine D.
Truck very dirty. Unless the place is open it is a huge hassle to do everything over phone. Took us an hour to be able to get pick up process handled on phone. Big waste of time. I would only go to a uhaul that is open on the day you rent.Marissa P.
Customer did not leave a comment.Maryam T.
I only drove 23 miles, added 3 gallons of fuel, the gas gauge needle was higher than when I picked up the truck AND I was still charged an additional 1.9 gallons of fuel at $5 per gallon??? The 23 miles I drove for the total of 4.9 gallons of fuel means this truck gets 4.5 MPG? BEWARE, something is not right here. I will try ENTERPRISE next timeanthony V.
Great experiencePeter K.
Just a great experience with the staff thereDaniel D.
I had to call the UHAUL representative, was transferred 3 times. Please fix the App only experience with no need to call and confirmAlexey U.
Customer did not leave a comment.Rick M.
Customer did not leave a comment.David D.
Customer did not leave a comment.Shabnam C.
The process was easy and the person at aim was very nice but the vehicle smelled horrible. I had to hold my breath and put all of the windows down.Christian T.
Customer did not leave a comment.Stanley D.
Customer did not leave a comment.andrea J.
Customer did not leave a comment.Scott H.
Alex in the office was excellent! Very helpful and nice. I have never had a better Experience and I will definitely be back thank you so muchmindy M.
Customer did not leave a comment.Kathleen N.
I like this location!Shadi K.
Alex was very customer focused and assisted me in my rental. I appreciated his helpful comments and he explained things thoroughly. My transaction was easy and it closed out as expected. Thank you Alex!Kathleen M.
Thanks for securing a cargo van when other companies could not.LYNN S.
There was strange odor in the cabin. Could have been a little cleaner.Eric C.
Customer did not leave a comment.Juan S.
Very courteous service. I would definitely use this location again.marisol A.
Customer did not leave a comment.Roger S.
Customer did not leave a comment.Gary H.
Excellent customer service. There was a mechanical problem with the truck. Normally it would take only $60 dollars worth of gas this time the truck did not run well it took $130 dollars in gas for the same distance. I have rented Uhaul trucks five times before for the same distance, it normally would only take $60 dollars in gas this time it took $130 dollars in gas.chantel B.
Alex was great. When I called about a light I saw on in the dash he helped me determine it was supposed to be on. I will be using them again.Carolyn J.
Customer did not leave a comment.Jose R.
I received confirmation with the address to pick up,come to pick up and they sad we don't have any trailer.and send me to other address,30 min drive away.and I was late to pick up my stuff. And same situation for dropping off,I received message with address where I have to drop off trailer came there,they sad we are full,we can't receive you trailer go to other location,and again I drove 7 extra miles.Alexey M.
Customer did not leave a comment.EDWARD J.
When we first got there the individual told us they would not take a trailer so we drove away only to be told by the 800 customer service rep to go back and they would take the trailer. This location should have known they took trailers. The guy was nice enough but processes are not in place. The Lake Forest location called me on Friday asking me where the trailer was and why was it not turned in. This was a strong armed type of call and Lake Forect was not even on my contract. I assume he just needed trailers so he was hustling me even though I was still in Arizona. Again, if Anthem would have had the correct date this call would not have happened but it was not professional.Mark B.
Will always recommend Uhaul!Eric G.
Customer did not leave a comment.Houman R.
Customer did not leave a comment.Heather F.
The Associate who helped me at this AIM mail center location was outstanding. She went above and beyond to secure the van I needed on short notice and was courteous and professional. I wish I could remember her name! But the owner should know who was working at 8:45am on 3/14, she was the only one there. The van was a mess inside. The cargo area badly needed sweeping out; there was debris and crud everywhere. The cab was also in need of vacuum and a wipe down, there was dust and coffee spills and the whole thing reeked of cigarette smoke. I would pay more for a non-smoking vehicle. I was driving for a few hours and it gave me a headache.Jill H.
Customer did not leave a comment.catherine T.
Sales person was great, but self-pickup via phone did not work and UHaul customer service was not able to help as well. Came to pickup truck at 8:00am, but because of web service not working, had to wait until store opened at 10:00am!Richard Y.
Customer did not leave a comment.Mary D.
While the vehicle worked fine and was in OK condition, one of the vans compartments was filled with nut shells that hadn't been cleaned. Also, I had filled the van with what should have been enough fuel but was still charged for bringing it in with less than when it was taken out. I sent an email to the location regarding the issue but never received a response. TLDR: Clean the vans a bit better and respond to customer emails.Kirk W.
One tire had low pressureRichard G.
Customer did not leave a comment.Tony G.
Customer did not leave a comment.tracy C.
RETURN MATCHYED THE PERFECT SCORE GIVEN TO PICK UPGeorge P.
The interior of the cab would have benefited from a good wipe with a cleaning rag, and the bed of the truck needed sweeping. Otherwise, reasonably clean.Steven E.
Not really.....everything went well! The girls and Alex (AIM Mail Center 1035) Alicia Parkway, Laguna Niguel, CA were very helpful and answered all questions...excellent service! Would definitely use this service again!Mike P.
Thank you. It was an easy in and out process.Claudia H.
Customer did not leave a comment.moe K.
Customer did not leave a comment.MUNTAHA B.
The instruction in returning the vehicle wasn't clear. The customer service representative when I called around 5pm doesn't want to be reliable and told me to just bring back the key the next day but I already stated that I would return the vehicle on Sunday at 4pm on my booking. It took me almost an hour figuring how to leave the vehicle keys since she couldn't give me a definite answer.Mark Louie G.
Just the bestShadi K.
Customer did not leave a comment.Behzad A.
Customer did not leave a comment.Laura W.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Cherice R.
Customer did not leave a comment.Alan A.
Customer did not leave a comment.Bryan M.
Don't give no one's truck away that made reservations n make them drive 30 miles to get oneLashon W.
Customer did not leave a comment.steve G.
Customer did not leave a comment.Alfredo G.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Shadi K.
The process was fast, and easy. The staff was helpful in explaining the process, and answering questions. They were also willing to take responsibility, and help with any 'Check-in' issues if I should have any (i.e. 'Have them call me'). The rental truck was in perfect condition.Dennis H.
Customer did not leave a comment.JOHN F.
Customer did not leave a comment.Jini M.
Customer did not leave a comment.robin U.
The employees were very friendly and personable. I will definitely go back for future needs.VIRGINIA Q.
Despite refilling the tank it's all just below the mark. I don't know if it's from starting the engine and driving a quarter of a mile but I was charged $30 for being slightly off.Justin V.