Customer Reviews for Akron Market Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Akron Market Citgo

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Navdeep D. on

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The person handling bookings didnt undertand the UI well enough so i had to do his part of job myself. The rear passenger tire of the truck that was give to me was underinflated. I had to fill the air myself.

Stephanie J. on

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Greogry C. on

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Sergio U. on

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I used the self-service 24-hour return

Brian M. on

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Michelle T. on

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Their system was down and we had to wait for UHaul to communicate with them to give us the keys adding to our pick up time. It wasn't the worst, but it did delay us about an hour.

Trec A. on

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Scott M. on

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Tamala P. on

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Better organization and more professionalism. I was charged extra.. and was told someone would call me back and they never did. Now I can't even get through with a telephone call.

LEONARD H. on

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KEEP UP THE GOOD WORK

Tammy B. on

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Richard B. on

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MATTHEW H. on

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The station itself is a bit rundown but the staff was friendly and helpful and the equipment was in good shape and ready to go.

James S. on

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Joey K. on

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Deborah T. on

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Better customer service. Hard to run a store and also do the duties of a uhaul repersentive. Waiting to rent the uhaul took over an hour even with a reservation.

lakisha N. on

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Shane M. on

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Have everything the customer reserves

Courtney R. on

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Thomasina C. on

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James W. on

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Glenn A. on

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Tonya W. on

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Rentals should be based on 24 hour rental. This location charged me 20.00 per hour late fee which was equivalent to the rental fee. The customer service rep could not tell me if the rental late fee would allow me to rent for another day or not. She was totally unaware of process.

Audra B. on

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HEIDI V. on

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This place was in an out of the way location in a kind of unsavory area. The person helping me was constantly interrupted and didn't totally seem to know what she was doing. I returned the truck a day early and didn't get any credit back for that.

mike C. on

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William N. on

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The attendant, sorry I forgot her name, was kind, helpful as well as curtious. Represented U-Haul in a very professional way.

PORSCHE B. on

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Melinda A. on

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The employee had a very nasty attitude. When I return the U-haul, I felt as though I had left more than enough gas in it compared to when I received it. I asked the employee to check for me as it was hard to read and tell exactly where the gas level was. The location where I took the U-haul back to was a gas station. If she had told me that I needed to add more gas, I would have gladly added more gas even though I felt that it was more than what was in it when I received it. I would have not minded paying $2.69 for the gas as opposed to the amount charged to me - a total of $45.00. After she cashed out the transactions and I asked her why she didn't tell me I needed to add more gas, she laughed in y face and said your the first person who has ever been charged for gas. She said this as if she was making fun of the charges that I had just received. I was very frustrated with the situation and called the corporate office. I also sent an email with where the gas level was when I return the U-Haul. This is the 1st and LAST time that I will ever use this location. If I need a U-Haul and this is the only location available, I will look for other options. I have used U-Haul several times before and have NEVER been treated the way that I was treated on this visit. I am deeply disappointed. Not only was the customer service bad in reference to the lady's attitude but I had to wait for the lady to check out every customer in the store that came in when I was picking up and dropping off the U-Haul. The lady even made a statement stating that she hates that there is a U-Haul rental at their gas station. A complaint was filed by myself. I could write a whole lot more about this experience but I am going to leave this informations and think twice before using another U-Haul location.

EARNEST J. on

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Nothing really, the rental process online made things really easy and simple!

Elizabeth O. on

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I was promised that an appliance dolly would be available, but it wasn't. I needed this equipment as much as I needed the truck!

Randy S. on

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I had a brand new 20 foot Truck. What a pleasure to drive long distance!!! Your fleet sure has improved since I rented years ago. Gas mileage was better than I expected too! Overall Great experience!

Reginald B. on

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Ms Vicky was awsome.

Mary K. on

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Staff here are overwhelmed; only 1 person to run the gas station & do U-Haul rentals. The U-Haul staff the agent had to call to assist were rude to her.

jim T. on

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clark W. on

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clark W. on

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Michael P. on

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Laura W. on

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margaret C. on

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I reported a malfunction when I returned the truck. There must have been a malfunction in the relay that turned the message off "before you proceed, release the emergency brake". My mechanic assured me the brake was not engaged and I proceeded with my trip.

Noah P. on

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Keys locked in truck at scheduled time of pickup, had to wait over an hour for a uhaul rep to come unlock the truck. Contract was changed after the original purchase to double the cost of the rental with no notice ( I was supposed to have 232 miles available but now they decided to charge me 99c a mile)

Jahid R. on

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I return furniture dolly in store due to not being able to lock cabin as I have with other locations. This location proceeded to attempt to charge me for missing equipment though it was in the store. Also I am glad I took a picture of odometer and gas gauge because they tried to charge me for not returning truck on agreed gas level. Very disappointed in the integrity of this location

FRANK M. on

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kathy G. on

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Pradeep G. on

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This place should not be renting UHaul. No one at this site knows how to connect trailer to the car hutch and were not helpful at all. I hope u-haul company inspects this place and shuts it down. Shame!

Earnest J. on

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Nothing to improve, service was fast and associate was great to work with.

IRIS L. on

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Gas hand was not where the receipt paper claim to be

BRITTANY D. on

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HENRY B. on

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The staff was very friendly, the U-Haul rental program was being difficult to use. Also the car transport trailer needs to have brakes that can be attached to the tow vehicle's brake controller.

RYAN W. on

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renee R. on

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need pleasant person to deal with

David W. on

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Kandrick C. on

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staff was not welcoming. I called the location prior to returning the vehicle. I informed him I was running behind, but I would be there within 10 minutes(roughly 2-3 minutes after close at 4pm). Upon arriving to the location I entered the store and asked if this is where I can return the equipment. The male staff looked over at the time and said, "It's 4:02, we're closed, just park the truck over by the others and put the key in the drop box and I'll take care of it tomorrow." Not welcoming at all. Very rude to say the least. Not a place I would visit again.

keren W. on

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Tiffany G. on

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my order was messed up/ pmt was not correct. i still havent received my credit because i didnt go over 15 miles. will not use service again

Sandra S. on

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Very friendly customer service.

lenard T. on

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i did not like that i could not contact the location and even though i turn in my u haul before my time was up. my u haul was not check in till two days later and there was lack of communication but i would rent again. also have experience workers that know the process

Connie W. on

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Robert L. on

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lisa M. on

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Super friendly service and was only a few minutes from my house! I would highly recommend this location to others :)

Carina J. on

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Michael R. on

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The only clerk at this store said he didn't know how to connect the trailer to the car and couldn't help me. He completed the paperwork, but wouldn't leave the store to assist me in any way. This in NOT the pickup destination I selected on my reservation form, but was substituted by the system for some reason the day before my pickup.

Robert C. on

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No person available to check in truck.

Joshua B. on

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Picking up the truck was great and the woman working there was very knowledgeable and went smoothly. Dropping off on the other hand was very difficult. Communication was the hardest part do to attendant could not speak English well. He had me move the vehicle multiple times in a busy confined area. I don't think he knew what he was doing. It was very stressful. On the other hand the vehicle performed great and had no issues with the equipment. Beware of communication barrier at this location.

mason R. on

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RICHARD O. on

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Earl B. on

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kristin M. on

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i was greeting warmly by the attendant and they seemed very knowledgeable and we were in and out in no time.

Michael B. on

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No receipt available at drop off-- clerk said "system was down".

CANDACE M. on

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I was charged an extra day for my rental, but turned the truck in less than 24 hours.

JEFF T. on

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Great staff,quick and professional service,and friendly too. 5stars from me....thank you!

VERNON M. on

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THINGS WERE O.K.

wanda M. on

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Nothing, These guys are awesome, I have rented a truck from here twice and both times the whole procedure was very smooth and swift. No problems occurred and they both were very professional.

EDWARD C. on

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The agent, Moe, at the facility was extremely helpful, professional, and courteous. He expedited my rental contract immediately, and even helped me load the appliance dolly into my vehicle. Give him a raise!

David C. on

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Equipment was not what I scheduled for online . Attendent could not connect and disconnect trailer without help .

Jackie C. on

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The device was great I was pleased

Steve F. on

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No left turn signal or brake lights. Also, no driving lights on back

janet A. on

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aroun R. on

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There was broken glass in my u haul... They did not understand or respect the meaning of a reservation

NIKKIA D. on

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Just be more properly trained on the system other than that great service

Claire S. on

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edgar F. on

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Owner was not nice at all they had doors locked will never go there again they told me 64 and charged 76 not good customer service

ALEXANDER B. on

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Yolanda D. on

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PAT C. on

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AMANDA R. on

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The clerk who checked the equipment in was friendly and competent.

jack W. on

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The lady preparing the rental documents needs to be better trained.

RON R. on

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Store clerk was very helpful and pleasant. Highly recommended!

MATTHEW A. on

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This location did not have a knowledgeable staff member. The lights did not work on the U haul and she was "unsure what she could do to help" as she was the sole person working alone at a gas station. Fortunately, we were able to drive to the main location on Marshall St. where a very nice tech came out and helped us. He determined the wire inside the U haul was spliced wrong and re-wired it. Thank you to him for the prompt service. But the original pick up location was not helpful and seemed to be incapable of resolving any issues.

albert J. on

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Secure another dealer who has competent staff. I will never go to this location again.

kristy M. on

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I was there being helped and pushed to the back of the line by employee named Brittany saying she was the only person in that location and I would have to wait. She did not come outside to check the truck with me. There was no paper in the printer to print the contract for me to sign all paperwork so she said come back later and finish it up when I return the truck.The came with the gas right above the 3/4 line and I returned it with 3/4 of a tank, there was roaches and spiders in the packing compartment of the vehicle that I had to kill and clean up. This place was very inprofessional and unsanitary.

RANDY H. on

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The service was very good the service person was very polite and very helpful

Carl W. on

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Alexander R. on

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We turned truck in at location that we picked up from. We were on time, filled truck up above required amount, and made sure that truck was returned clean. We asked attendant when we returned truck if anything further was required of us. He inspected truck, and then said we were good to go. Our transaction was complete. This morning, the gas station called (early) to tell us that we needed to pay for bill because the attendant last night did not check us out!! We had to drive 1 hr to come and pay bill!! Why was this our fault!! We just moved and have millions of things to do! We don't have time or the gas money in this stressful time to deal with others mistakes! They had our Credit Card info from when we picked up the truck early that morning! Truck nice! Service HORRIBLE!

PENNY K. on

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My check-in at return was made a confused mess, but I admit partly my fault. Go only during time frames when a trained U-Haul representative is available.

KIMBERLY T. on

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Employee was very friendly and helpful.

DANIEL W. on

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Dan D. on

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The truck was great...about 9-10 mpg but clean and good suspension....things were secured in the back but still, you would expect some shifting. we had a tall lamp that was placed on a box by mistake and never tied down...300 miles later, it was still standing upright. The pick up location was changed twice, from literally around the corner to a half hour drive away. on the flip side, we were able to change the drop off location for a more convenient one at the last minute. personnel were all helpful.

john W. on

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No one at C Store really knew anything about UHaul. Had to leave trailer with no signed paperwork.

Shady H. on

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Customer did not leave a comment.