They charged me for gas and I put the gas to where it was when I picked it up.
Christy O
Customer Reviews for All Around Hall
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
they need more staff on hand
walter vDifficult to find. Add more signage to direct to find the office and parking spots for the truck. Answer your phone during business hours.
KARL RHorrible part of Lansing, tiny storefront hidden from the road, had to drive around an almost completely vacant strip mall to find location on the backside of a building, store closed, had to go thru the website and complete a To-Do list to drop off. CUSTOMER SERVICE IS TRULY DEAD AT THIS COMPANY. I WILL NEVER USE U-HAUL AGAIN!
Jayne AThe service I received there is no room for improvement . The young lady that helped me was super nice best experience I've ever had in any business her performance was a 10 plus. She even stayed later after closing to be able to help me. That kind of service is what will bring me back .and I will tell my family and friends that will be the best place to go super nice. Just want to thank her I apologize for not remembering your name ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Nicole MI was told that the truck needed to be returned because it was being rented out again. I get that. However, there was no one at the Office during their Office Hours and the truck hasn’t left the parking lot since I dropped it off. I had over filled, significantly, the gas because I had other things that needed to be done, but returned it because I was told from an employee that it was leaving the lot that day. So, I have unfinished moving tasks because they lied to me and I will have to rent another U-Haul to finish moving the remainder of my things.
Cameron KSwitch those locks for them, they shouldn’t have to struggle opening the key locks.
Traequan Pvehicle was there but not the utility dolly ordered. location hours were 11am on Saturday but no one was there up until 11:20 or so when we finally left. rating this poor as i was supposed to pick the vehicle up in Kalamazoo and at the last minute was told there was no vehicle and i had to drive an hour out of the way to get something . Throw in the missing equipment and it started out a mess. in addition, employee on the phone told me i did not need to bring a passport as id to get vehicle but then app did require it (or another form of documentation).
David WThe biggest problem we had was that the clerk could not find our drop off location. As a result she entered something else and when we went to drop it off using our app, it was telling us we were at the wrong location. I was able to call customer service but that was a 30 minute wait time to rectify that situation.
Thomas DI was not provided the training needed to understand how to put the car tow trailer on and off. The customer service representative was nice but did not know enough about the equipment
Daryl GFirst we had to pickup from Jaliyah and cider but few days before pickup the pickup location changed At morning we got there the office not opened finally we called and then online pickup
Abdul WThe rep was very friendly. Keep hiring people like her. However, I was told that I need to bring the truck back 1/16 full. I brought it back 1/8 full and yet was still charged an extra fuel fee.
Chinwe EI appreciate the U-Haul service it's close to my living are I give it excellent for the area the truck was well maintained and cleaned and yes I would recommend it to families and friends and the secretary Jackie was very professional about her job. and thank you so much I appreciate you Jackie for the opportunity to meet you. Have A BLESSED AND SAFE DAY 😊
roszetta hNothing I can think of. Easy and convenient.
Kelly LParking for the equipment was not the best. But the staff was very friendly and helpful!
James FThey charged me money for nothing. I bring it back with with same level of gas but they charged me money for gas and other for non explanation 😌😌
Heritier SUhual has screwed me over for the LAST time. They over charge and their prices are NOTHING like listened. I booked my uhual at cedar location, they moved it to the Holmes location in Lansing. Was stuck on the phone for 45 mins THAT TOOK UP MY RESERVATION TIME SLOT because the “contactless” pick up is BULLSHIT. Never spoke with a representative. Even after requesting two call backs, attempted to message through the website and still no response from a human as of Yet . when i picked the truck up it was under a half of tank and now they are trying to charge me another 100 dollars just for fuel when i drove a total of 15 miles in the car in which THEY TOLD ME BECAUSE THE ODOMETER VERIFIED IT. So it makes no sense that 15 miles cost that much money, on top of the fact that i did put gas back in the truck and left it exactly where it was at pick up. I took a picture of the gas when i first got in the truck because this isn’t the first time this has happened to me with this company. I’m highly upset with the pact of customer service and timeliness of this company and the charges.
Amari MNothing, also recommend.
JULIO JBetter signage for drop off location
Janet BThis is the WORSE experience I've EVER had w/uhaul my 1st time using this location W.HOLMES Rd. **DO NOT USE THIS LOCATION** My Debit Card was charged DOUBLE for a rental. **WARNING** Don't shop in the HOOD !!! There's NEVER a good turnout & I KNEW BETTER than to use this location.!!! I will dispute it with my bank!
carmen bSimplify check-in using app. We had a difficult time downloading. However, our agent came in and saved the day. Thank you Jackie
ZACKARY MNothing
RONDA CNothing.
Daniel BWe were extremely disappointed to see we were charged for a 2nd day when the unit we rented wasn't even off the lot for 24 hours. The "clock" did say 24 hours and 16 minutes but that didn't reflect the hook-up and un-hook time spent on the lot! Even if that was the case, and 100% it didn't it wasn't, to charge for an entire 2nd day for 16 minutes??? Where is the logic in that? No understanding of what the "right thing to do" was!
STEVEN CJackie was very friendly and knowledgeable, may she be a leading example to future uhaul employees.
john jJackie was very helpful. I will continue to use her location for th thed rentals we need. v Vic
VICTOR EGood customer service.
MIKE SLady at counter was nice when picking up equipment. Helped load trailer but got 7 calls on my return day asking when is the trailer gonna be back . Also my credit card was charged 3 times for this transport. Very unhappy! Also nobody answers phone when calling during business hours
JAMES AThe customer service representative was very friendly and knowledgeable about Uhaul and had a great attitude
SHEILA DThe customer service agent Ann was very helpful.
STEVEN WStaff couldn't have been more helpful. She was great!
NED ENeeded a last minute rental. Great experience. Will rent from this location when I need a UHaul in the future.
TAYLOR RThe customer service was great. The employees were excellent! The location did not score well. You have to drive away from the site around an almost abandoned shopping center with a HORRIBLE driveway to pick up and drop off your rentals. For that reason alone I wouldn't recommend this site. Move all the equipment up by the office for pick up and drop off and that would have been better.
Stephanie DThe location was fine. It was U-Haul that was the issue. The location communicated with me. The company U-Haul made errors and pick up was a nightmare
RANDY WCalled to rent a truck spoke with Jackie B. Jackie was so helpful and knowledgeable. She patiently answered our many questions. Jackie went above and beyond to help us. Jackie was there when we picked up the truck with a smiling face again she was helpful and patiently answered questions. The equipment was extremely clean and the move went great. I would recommend this location. Thank You Jackie!!
Michaelcastrillo PPerson on duty was excellent all the way around. The location is not real easily located, especially if the person looking for it is not from the Lansing Area , better and more visible signage.
Charles MSo friendly, helpful, clean store, great expeience AAAAA+++++
Ardee ACrew did not know basic operation of the trailer-had difficulty hooking it up to my truck and then did it incorrectly (leaving the emergency chain for the brake connected to the trailer and not to the vehicle). When I dropped the trailer off they commented about that.
JEFFERY P