Customer did not leave a comment.Daniel M.
Customer Reviews for All Storage Anthem
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert F.
Inside windshield was filthy. Looked like someone splashed coffee on it and let it drip down. The rest of the truck was fine.Jim D.
Customer did not leave a comment.GEORGE RALPH M.
Customer did not leave a comment.Ashley M.
They were friendly and helpfulLee B.
Excellent customer service, kept us informed every step of the way!Stephanie L.
We reserved a 7' moving truck and equipment on August 11th for our August 31st move. We reserved a 7' moving truck because we were on a super stick timeline to get everyone out of one house, clean, and into another before 5:00pm. We arrived on August 31st ten minutes prior to our scheduled pick up time. When we walked inside the person working was explaining to someone else that her truck size has not been returned so she would be "helping them out" by giving her their last 7' truck. She then looked up at us and said "oh that must be whose truck I am giving you" to which I responded yes. I understand that things happen and there was not a truck returned, but I scheduled this weeks out due to the short timeline we had on our moving date. The person who helped us get the keys changed the cost of our moving truck to the much smaller truck we received, but we ended up paying twice what we would have paid due to the amount of trips we had to take to get our things out of one house and into another. Overall it was a super disappointing situation and I will never go through Uhaul again while moving, or recommend them to anyone I know who is moving.RACHEL A.
Great team with lots of supportSmeet G.
Customer did not leave a comment.Brian C.
Excellent, efficient, friendly serviceROBERT W.
Customer did not leave a comment.TED THANH V.
Great, friendly and fast service. Will always use this location from now on.Christopher U.
Customer did not leave a comment.George K.
My whole experience doing business with Uhaul, was so very nice.TANYA REGINA B.
Customer did not leave a comment.Ann M.
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.Jim F.
Customer did not leave a comment.Hector Z.
Customer did not leave a comment.MNEMETH P.
Great customer service!!!Peggy R.
Customer did not leave a comment.JESUS P.
Great staff, everything was delivered as promised.ROBERT H.
Customer did not leave a comment.Daniel G.
everything was perfect, as hard as moving is-you make it so much easier. Thank you!JULIANNE K J.
This office stayed late to help me rent a truck. Outstanding serviceROLAND LEROY S.
Nothing it was great.Sarah B.
When we arrived, the young lady who met us at the gate was very nice and helpful. She also had a beautiful smile. There was an older gentleman who came out to assist with the tow. He could not help with the chains under the car because he had knee surgery. He went to get assistance, but apparently everyone else was at lunch.Michele S.
Customer did not leave a comment.RONALD LAMARR D.
Customer did not leave a comment.BRYAN RODRIGUEZ G.
Customer did not leave a comment.JONATHAN R.
Change the Managment/ownership! The manager/owner (an older gentleman, in his eighties) should be replaced ASAP. Some of the nastiest people I've met in a long time. What a jerk! If you are that miserable, just retire man!!!Michiel P.
Put an air freshener in cab after hire for next Customer.Gareth R.
It was a very easy drop off with plenty of parking. The area was clean and I felt safe while I was checking in the vehicle.Simon K.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Curtis M.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.Michael S.
The people who run the Uhaul business at this location are friendly, professional, and very efficient. I will always try to rent from this location first in the future. They are fantastic!Steven M.
Customer did not leave a comment.ANTHONY T.
Customer did not leave a comment.ERIC JOHN D.
Great customer service. Friendly staff.JUSTIN H.
The requirement to provide a reference to validate identity is ridiculous. You already gave a credit card and drivers license. Also it would be nice to for the truck to have gas in it.MARK B K.
Customer did not leave a comment.Catherine E.
the mobile app is brokenDAVID J.
A brief explanation of return process would be helpful at time of pick-upTAYLOR C.
Customer did not leave a comment.JO ANN PHYLLIS H.
I was greeted by a friendly person when I walked in and was told someone would help me right away, Unfortunately I didn't get the name of the agent who helped me but she was very professional and friendly, I will always come back here whenever I need any U-haul servicesRobert R.
Customer did not leave a comment.Adam S.
Allstorage, though I didn't get to meet anybody were prompt and friendly in my receiptARNOLD T.
Great customer service!ROXANE Y.
Customer did not leave a comment.pamela G.
Customer did not leave a comment.john J.
Raise the limit on the truck's governor from 75 mph to 80-85 mph. Travelling across country, the interstate limit is mostly 75 mph. This, realistically, means that the flow of traffic moves at between 80-85 mph. Not being able to move at the flow of traffic put me in a dangerous situation several times on my trip. Trying to pass a vehicle that is going at just below the limit means that it can take up to two minutes to pass them. Then, if a vehicle going much faster is coming up behind you, things can get tricky and, at times, dangerous. I understand the utility of the governor, but it needs to be applicable to real road conditions.SEAN PATRICK N.
Customer did not leave a comment.KRISTINA MARIE H.
No complaints. Geriyn gave us excellent service. Thank you, Gerlyn!! We will keep your card on file.DAVID SAUL G.
All ways it's excellent and employees was so friendlyRADOJKA G.
Customer did not leave a comment.KENNETH LIONEL F.
PerfectTIMOTHY KENT C.
Very little room for drop offDANIEL F.
Customer did not leave a comment.KURT M.
Make space available for drop offs if you're not going to provide a code for after hours drop offs. I did not want to leave the trailer in the lot because someone can just hook up and take off but I'm also not going to hang onto it and accept responsibility for it in this town if I'm don't need it in my possession. You need a person on standby to answer a phone and provide a gate code so people can drop trailers off behind the gate.Nicholas L.
Customer did not leave a comment.ALEXANDER JAMES W.
Customer did not leave a comment.GEOFFREY MARTIN M.
I give low stars because they charge my debit card once I got the truck. Then when I dropped the truck off to check out they also charged my credit card.MICHAEL B.
Nothing...you always do everything right...HENRY STANLEY P.
The pick up location was clean and the staff was super friendly. This gripe has nothing to do with the staff, but with the truck itself. The truck had a few issues. Half way to our house the â€œ gas capâ€ indicator light came on. The truck seemed to be putting/misfiring at freeway speeds and low speeds. I called Uhaul for service and to document the indicator light error. The called back within 10-15 mins and stated the light should go away after a few miles. It didn't. The truck drove like hell the whole way to Phoenix and we were jolting around for 280+ miles. LOL. The truck felt like a 25 cent mechanical pony in front of an old grocery store. I want the next family to have a safer and more comfortable ride. Please look into this issue.ARON M.
Customer did not leave a comment.Mark N.
HONOR YOUR COMMITTMENTS! I drove for 40 minutes to be turned away from the trailer that was sitting right in front of me, only to be directed to another trailer 5 minutes from my home that was not offered to me on the website at the same time. You have a lot to learn about customer service.Keith P.
Customer did not leave a comment.NIDA R W.
I have Never before experienced a business that MAKES their customers park at a different business. Their parking spaces were completely empty and I was renting for a few late afternoon hours to move 2 pieces of furniture. Poor â€œpolicyâ€!JEFFREY SCOTT D.
Customer did not leave a comment.John W.
Customer did not leave a comment.LARRY LESTER E.
I wish the person who assed hooking up my trailer had suggested and assisted in flipping my hitch ball as the trailer was very low to the ground once loaded. Had they suggested and helped flip my ball on the hich I would not have had such ground clearance issues. I don't tow every day so I really didn't think about it until I was halfway down the road.BYRON SCOTT C.
I can not thank Megan enough for top notch customer service. This woman has this job down to a science. I was in and out of UHaul rolling down Eastern within minutes.JULIE ANNE D.
Customer did not leave a comment.JAMES D A.
Listen, I called Megan to see if you had a truck available. I got to your facility within 1 minute because I was sitting at the light at Eastern in Horizon Ridge. I went into your facility and walked out, no lie, within five minutes. Absolutely awesome service. She is Definitely a keeper.Julie D.
Customer did not leave a comment.JAY SCOTT P.
Customer did not leave a comment.William S.
The check in process was ridiculous. Asked me to provide contact info for somebody to verify me - I entered my wife's info. They called her and said they couldn't verify me - my wife spelled our last name for them several times until finally I was magically verified. The process is ridiculous and should be removed - I would have submitted another form of verification - passport photo or whatever, but the add a contact and have them verify you is inconvenient for me and the other person who has to be available for the verification.Brandon A.
Nothing, service was beyond greatABDEL-HAMID FAHM D.
Customer did not leave a comment.Brian S.
Slick employees work here. After inspecting the truck on return saying everything looks good and said we will send you the final invoice electronically. I got charged almost $20 for 1 1/2 gallon. I paid almost $900 for the duration of rental why would I short them for 1 1/2 gallon.Raj B.
Customer did not leave a comment.WAYNE J S.
The interior of the truck was tidy but the surfaces were not clean or sanitized; I had to wipe it down myself and spray itâ€¦very musty odor upon pick upTRACI LYNN K.
Friendly fun loving staff! I have nothing to say negative. The 2 ladies in the office were great!LORISA YVONNE L.
Customer did not leave a comment.Autoosa K.
The uhaul dispatchers cancelled my order a few times. Not a happy camper or mover. But this facility was able to make my needs happenJoshua E.
Keep up the good work....ROBERT WILLIAM G.
Customer did not leave a comment.Larry R.
The employees were cold and unwelcoming.GINGER VERONICA M.
Customer did not leave a comment.MICHAEL L.
The Lady at the front desk was delightful. Very helpful and efficient.Cynthia P.
Customer did not leave a comment.Frank S.
Everyone that I dealt with at Uhaul were very courteous, friendly and helpful. They helped to make my move as easy as possible. Thank you! I definitely will use Uhaul again for any moves and will recommend to others. Thank you again!LYNNE D.
Good customer service and maintained equipment. I've been renting since 1974, and going across country 6-7 times It would be nice to get a military discount once in awhile.EDWIN GEORGE S.
Customer did not leave a comment.Trisha N.
Customer did not leave a comment.JOSEPH MICHAEL S.
Excellent service, customer service. Will use againTaylor H.