The gentleman working was courteous and efficientJames B.
Customer Reviews for All Tire and Brake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient. Close to where I live. Customer service great. Will rent from this location for sure.Angelo P.
I was charged an additional $114 without a reason or receipt explaining the charges.Nicole R.
Great people. They helped with the drop-off when the app would not work. I love this place.Steven S.
Customer did not leave a comment.Channing S.
Customer did not leave a comment.Mary C.
Customer did not leave a comment.Carol H.
Customer did not leave a comment.Rhonda A.
Customer did not leave a comment.Akash P.
Customer did not leave a comment.KIMBERLY G.
Drop offf after hours instructions were not clear.GABRIEL M.
This is my second time returning to this place. Hope is always friendly, kind, courteous and helpful.Ejaz A.
I did visit local dealer near my house for info and did it in the phone the next day as she had closed the U Haul business fir the day. What she told me was not true and I was quite disappointed. She DID NOT tell me that the call the day before was to tell me where a truck would be located. She said â€œI'll call the day before to make sure you still want the truckâ€. She gave me additional miles to go by and drop a couch. But it was close to the trip planned. When I asked for 15 more miles since I had to go that far to pick up the truck I was refused. Said i acknowledged on the contract knowing that it would not likely be at the spot I had rented from. Really made me mad. Probably would not personally rent from U haul again. Important to understand the rules of the game. The pickup and drop off got high marks but they didn't do anything wrong.Carey R.
The online check in process was difficult because of location services not working. The air conditioner wasn't working consistently. The interior floorboard and truck needed washing. It was muddy. Also, we expected the truck to have a ramp and it did not.Molly R.
Customer did not leave a comment.Allison R.
I did not get the fur padding but I got charged for itRudolph P.
Let me say that they were customer focused from the beginning to the end!CRAIG C.
Customer did not leave a comment.Diane H.
Customer did not leave a comment.LISA L.
It was a night drop off so there was no encounter with anyone. Place was hidden but we managed to find and drop off accordingly.ANGELETTE S.
Customer did not leave a comment.THERESA M.
The manager at this location was helpful, which made this experience super easy. We can 100% recommend this location with no hesitation. Thank youKeith L.
Nothing...The truck was ready, the options were ready, no problems.Richard H.
Customer did not leave a comment.Edward M.
I pick truck at my pick up location and where I have to drop truck that location is no more there and guy he want me to drop off truck at that location where there is no more I have a flight I am rushing to drop off vehicle to another location I drive more mile and drop it they charger me more mileage and I waste my gas because before I go that location where U Haul person put me to drop off I waste my a lot of time I have a international flight I get late I that Drop off location to airport I paid extra money for taxi kindly plz return my charges .Hamza T.
This company charged me $56.25 for fuel and the truck came back on full tank. They couldn't find the keys so they gave me another truck, but didn't switch the contract to the correct truck.RENECA D.
Customer did not leave a comment.Jason T.
Need a drop box for U-Haul rental returns after hours.Gloria F.
I waited for over 45 minutes (after my scheduled pickup time) for the worker to arrive to open the location. I then waited another 20 minutes before my equipment was ready. I contacted UHaul customer service and UHaul assistance to locate the store manager of the pickup location so I could determine when my reservcation would be ready. I also contacted UHaul Customer Service to request some kind of refund or comp to make this right; they only offered a $25 VIP deduction, which I thought was laughable. This is unacceptable customer service.BRIAN D.
Why was I charged $25.00 for cleaning ? There was mud already on driver side floor board and on Truck tires .JOHNGLENN C.
The person waiting on me was courteous and polite. Quick and efficient.Stephen H.
Uhaul was not located at the first location it was supposed to be. The truck read 108308 before we left. 108403 when returned and got charged for whatever mileage we didn't put on. Highly dissatisfied with this experience.Emily W.
On drop off, we were told to take the trailer to another location. I asked if I needed to close out paperwork and was told â€œnoâ€, we'll handle everything. 7 days later I'm contacted about the trailer by your corporate office. I had taken pictures of the location and trailer when I dropped it off. Thankfully, your customer service people were able to get everything handled yet again. This is concerning that two locations for pickup and drop off were so poorly handled.MICHAEL S.
Customer did not leave a comment.Timothy D.
Customer did not leave a comment.Arturo G.
Customer did not leave a comment.William S.
When I checked the gas meter it was less then what was indicated. When I returned the truck I had to insist that the employee check the gas and truck. After he gave excuses why he couldn't I refused to leave unit it was inspected. In addition, none of the employees behind the counter were wearing mask. Over all I was not satisfied.Kim H.
Personnel were very niceRichard S.
have the trailer wash outside and sweep the inside.ARTURO G.
Customer did not leave a comment.Anica H.
Customer did not leave a comment.Tony S.
Customer did not leave a comment.Dan H.
Thank you allEric P.
Very easy process and friendly staffANEICA P.
Customer did not leave a comment.Andy R.
The individuals at the location were extremely nice and courteous. Unfortunately I cannot give a good rating because of the actual rental truck. When we left with the truck and hit a major roadway (316) you could not drive 50 miles per hour or faster because the truck would start shaking so badly that it seemed as though you would have ran off of the road. Once we got home we found that the front right tire was extremely low on air and it was believed that the left front tire had bad wheel bearings, which was causing the shaking issue. Driving an oversized truck on a major roadway going 15 miles per hour under the speed limit is not ideal and quite frankly a safety hazard for everyone in and around the vehicle. Because of this issue we had to take back roads and go a lot slower than expected, so the trip was longer in both distance and time. When we brought the truck back it was realized that the mileage loaded in higher on the link sent via text message asking you to â€œverify your equipment conditionâ€, as this field auto filled with the supposed mileage, than what the actual mileage was in the vehicle. Glad I took a picture of the odometer when taking the required picture of the gas gage! When turning in the vehicle we let the gentleman know of the truck issues and the mileage discrepancy, as according to auto fill mileage and the actual mileage we didn't even drive a mile away! Don't get me wrong, paying 89 cents for mileage is great but we weren't looking to pull a fast one and was more than happy to pay for what we used. However, where everyone was super nice, the check in guy was basically like yeah sorry I will let the other guy know and he will get it figured out and didn't seemed to worried about it one way or the other. So when we left we had no idea what the total of our bill was and felt pretty sure that the people renting behind us and again behind them would all be encountering the same issues. I never heard back from anyone and realized that a bill had been processed and sent via email. The billing document was completely wrong, billing me $.89 for total mileage charge, then double charging me for the safety insurance @ $28 instead of the $14 and then putting some random charge for $59 along with the actual truck rental of $29.99 to makeup a total bill for $95.19 - now don't get me wrong I am fine with the $95.19, because it actually saved me a few bucks to what I should have paid. It's just really sad that companies go out of business everyday due to financial issues and the real problem seems to be lazy employees who just don't care about the safety of others or their employers money. Again, very nice guys ... but if it were my company and/or money they would either get trained up to handle things the right way or they would get shipped out! Not sorry for the honestyMendy R.
The customer representative who rented me the Uhaul was nice and helped me out with all my questions. When I returned the truck in person on June 15 he charged me $1,017 and I paid it in full and he told me that i do not owe anything else! But now I saw two other charges one for $69.99 and the other one $89.99. They said I paid on June 14 and not on Monday June 15. Which is where the other charges are coming from. That is not true. First I paid on Monday and not on Sunday. I have my reciept to prove it. I want to know why the other two charges are there after I paid in full on Monday June 15? The lady that I spoke to on the phone first told me that I may have forgotten to call for a extra day. I let her know I called Sunday June 14 and I was told that there would be no problem to just return the truck Monday befor 4:30 pm and that is what I did I returned it after 12 pm. Then the lady said it was because i ran more miles of what they charge me on Sunday. I told the lady that I paid in person and I was told that I dont owe anything else. Someone else is charging me after I paid on Monday and I want a refund. Since i was already told i paid in full and i have my receipt.EDNA D.
Quick service. Very accommodating staff.Desiree D.
Oval charge me I can't get no help if you want to call me you can SamTOMMY C.
Customer did not leave a comment.Ralph A.
Shawn was very professional and courteous.Robert J.
I rented a moving truck at All Tire and Brake, finished up signing the contract, got the keys, and drove it back to my house. That's when I realized it had a lock on the latch on the back of the truck, so I couldn't open the back of the truck until I got the pad lock opened. So I called the rental place (All Tire and Brake) to ask for the combination, but I was told a lock wasn't supposed to be there. Well if that's the case, someone there didn't do their job. They told me to call 1-800-GO-UHAUL because they didn't know what to do, and I had to spend the next two hours getting transferred around on the phone hoping someone had the combination to the pad lock that "wasn't supposed to be there." I was told to take pictures of the lock, asked a bunch of ridiculous questions, and told to try numerous random combinations. I ended up opening the lock at the end of the two hour long ordeal when a random lock suggestion worked (this was the third person I spoke to and about the 7th lock combination suggestion). I felt like a total sucker. I can't believe I spent two hours fixing someone else's mess. I could've been done packing by then. Worst experience renting a truck in my life.Jonathan P.
Customer did not leave a comment.Andaiyi G.
The process was great, however, on my final invoice I was billed for 12 blankets, when I only ordered 6.sheldon B.
Customer did not leave a comment.Aaron P.
No problem. I was told he would take care of the return. Thank you.mattie M.
Customer did not leave a comment.YORAM K.
Customer did not leave a comment.Norma W.
Customer did not leave a comment.Tammi D.
Customer did not leave a comment.Curtis S.
The place I got it from over charged and the customer service was horriblejose A.
Customer did not leave a comment.Rayshonda K.
Jason was very pleasantBernice W.
The truck Was OLD 157,000 ,miles, it needs to be replaced!! parts of the dash was falling off, the ign switch was hard to work, the parking brake was hard to release, there was a smell of burning oil in the cab the whole time I was driving it, UHAUL has made their $$ on this old truck, it needs to be replaced!!Fred M.
Great experience every time, and the staff at All Tire gives exceptional customer service.Franklin W.
Customer did not leave a comment.Dorothy T.
None. Pleasant, professional and efficient.Ricky F.
As noted the headlight and front wheel alignment was neededKevin P.
Customer did not leave a comment.Stephen D.
The process was fast, smooth and efficient!Stephen L.
Great customer serviceCedric G.
Customer did not leave a comment.Frank L.
Customer did not leave a comment.Franklin W.
We had to sweep the truck out before we could use it. Also, the guy that handled the transaction was not very friendly :-(Marla M.
Great location, very convenient and opened early for us to except our return.Michelle C.
Customer did not leave a comment.Andre A.
Customer did not leave a comment.Kim H.
Customer did not leave a comment.Troy H.
Customer did not leave a comment.David F.
Customer did not leave a comment.Raymond R.
Customer did not leave a comment.kevin L.
Very friendly staff. Provided excellent customer service. The pickup process was flawless. Very satisfied.Sandra H.
This truck shows wear and gas mileage was 6 miles to the gallon on open road. But we got everything moved, Thank youtommy F.
Customer did not leave a comment.Wenseann M.
Customer did not leave a comment.FAZIAL A.
Nothing at all!!!Tiffany W.
I went to a close U-Haul location two days before I wanted to rent a truck and placed a reservation. When I arrived a U-Haul to rent the truck, they informed me that my reservation was reserved for another day. I had to drive an additional 15 miles to this location in Dacula, GA to rent a truck. This added to my mileage charge. As I returned the truck, the gentleman went outside to get the mileage on the truck, he proceeded to moved the truck and moved other trucks before he came in to check me out. If they cared about customer service, he would have check the mileage and then check me out. I had to wait an additional 20 minutes before checking out. This is just bad customer service all around.Terence B.
Great service. Have used in the past and will use againROY S.
Much better than it was 3 1/2 years ago. Professional service!Andrew-Marc T.
Provide the correct information on equipment. Headlight was out. Trailer strap was broken however they were prompt on having it fixed.JAMES S.
Customer did not leave a comment.Terri S.
Customer did not leave a comment.Alexandra A.
All was a wonderful experience. I think any customer would be more than happy if they received the same treatment I received.Ricky F.
Keep the cashier he is awesome ??SHEALVIA T.
Terrible vehicle!!Jose Adam O.
We arrived at 5 minutes until closing. They were friendly even though it was almost closing and the afternoon before a holiday.JOSEPH B.
Painful process to make sure the two auto transports I rented would be available. Had to call multiple times to confirm and location was changed from my preferred location. Also they charged me more than the quoted rates on the website and included insurance that I didn't request. It took an hour on the phone with customer service to fix this.Benjamin P.
Customer did not leave a comment.david R.
The gentleman that assisted me was awesome and his customer service stills was above average!!!Hope L.