Customer Reviews for Allied Automotive Service
(U-Haul Neighborhood Dealer)

194 reviews

2930 W Emaus Ave   Allentown, PA 18103

(610) 798-0156

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(610) 798-0156

2930 W Emaus Ave
Allentown, PA 18103

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service in this location.

Bridgette F. 
Rating:
5.0

Best place to go to

Michael R. 
Rating:
5.0

Best truck rental experience that I ever had. Truck was clean and ready to go as promised. Customer service was fantastic. Will use nobody else next time I need a truck.

Jeffrey D. 
Rating:
5.0

Very friendly very professional very helpful

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Uhaul itself, not allied automotive, is the biggest piece of shit company on this planet and I do NOT expect to use it again. You should be ashamed, especially with your customer service.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Kind owners had the truck warming up for us in this freezing weather. Very nice to deal with. Excellent service at Allied Automotive. Very helpful. Thanks to the staff.

David R. 
Rating:
5.0

Customer did not leave a comment.

DANA D. 
Rating:
5.0

Awesome rental . Very convenient.

Rhonda O. 
Rating:
4.0

Great customer service. Better than Livingston at 18109

EDNA L. 
Rating:
5.0

This location was extremely helpful!

Kelly O. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Rich M. 
Rating:
5.0

Customer did not leave a comment.

Marvins E. 
Rating:
3.0

The van needed to have ice cleaned off the windshield when I picked it up. It took me 20 minutes to clean it off. When I returned the van the attendant didn't want to check it in.

Alfred A. 
Rating:
3.0

It was not the locations fault where I picked up my uhaul but I had my uhaul scheduled for a different location and the day prior they changed my location which was 30 minutes out of my way of where my storage unit was located

Amber H. 
Rating:
5.0

I called two (2) days prior to renting, asking if there would be an availability of a 9' van for rent. I was told, by Ashley, that there should be one available on the day I am requesting (Call on Thursday and avaliable on Saturday). Ashley called me back, the same day of my request (Thursday) and indicated that she had one available for Saturday. I was very impressed and satisfied with the turn around of the availability. I must commend Ashley and Paul and their staff for there efficiency and professionalism in providing me with such extraordinary service. I recommend anyone needing a UHaul rental or automotive service, Allied Automotive is a great service center for these requirements.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Super easy - gentleman from Allied Automotive was very helpful. Contact free pick-up was NOT contact free (I had to go into the lobby to finalize the agreement due to a technical problem). It was not a problem. All went well, the truck was fine and it was a very good way to move my office. Thank you!

sAMANTHA F. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Everyone in the office was extremely nice and personable. I will use them again and refer all my friends to their shop without hesitation.

Greg P. 
Rating:
1.0

They Charged $25 for Cleaning. There is little Sheet Rock Powder was left off.

Pradeep R. 
Rating:
5.0

nothing to do everything was perfect

Michael R. 
Rating:
5.0

From my initial phone call to confirm that there would be a truck available, to picking up the truck the lady at the desk was amazing! Very friendly,knowledgeable and helpful!

Lisa P. 
Rating:
4.0

Not told that if returning after business hou3 a $20 fee. Saw it on contract so back on time.

Ronald L. 
Rating:
3.0

Parking at this location was somewhat difficult. I went inside to check-in and it was accomplished quickly and efficiently.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Ashley was extremely helpful!

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
5.0

Staff were very friendly and sociable.

victor M. 
Rating:
5.0

Customer did not leave a comment.

Elaine R. 
Rating:
5.0

Excellent customer service and clean & well maintained equipment.

George J. 
Rating:
5.0

Well, I paid $7.00 for a furniture dolly which was not in the truck and I paid $10.00 for pads which I didn't use. Can I get a refund?

Mary M. 
Rating:
5.0

N/A great staff

Tara G. 
Rating:
5.0

The service reps were very helpful and friendly. I will be returning to them in 3 months for another rental .

james M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
1.0

I refilled the fuel to where I received it. I returned it and took a picture of the dashboard. When I returned it the guy said his system was done. He did not come out to look at the vehicle. when I got the bill I got charged $10.80 for fuel. I called and they had no interest in correcting it. Didn't want to see the pic I took. Just kept saying they couldn't help me. Will not use this place again or recommend.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Fast and easy with some very nice people

Michael K. 
Rating:
5.0

Everything went smooth.

Stephen F. 
Rating:
5.0

The girl Ashley is very friendly and sweet she helps you out as best she can

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Wael B. 
Rating:
5.0

good

Raul R. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

The facility that I rented from was excellent. The staff was friendly, the storefront was clean, and the parking lot was easy to maneuver. The vehicle was clean and free from defects, was a great size for what I needed it for, and I appreciated the usefulness of the side access to the cargo area. One area of concern is more about what I have seen in other drivers using U-Haul and other rental trucks. Hand held device usage could be reduced by including a basic Bluetooth capable audio access. I am a proponent of this capability for my own company's truck fleet as well as basic dash cameras hardwired into the vehicle. Many renters are not familiar with driving larger vehicles and these suggestions may be a way for U-Haul to promote safer driving as well as mitigating some liability.

Austin R. 
Rating:
5.0

I was very happy with the service for picking up the rental van. My pickup location was changed at the last minute adding an additional 15miles to my trip

Ronald C. 
Rating:
5.0

The receptionist was very friendly and helpful.

Keenya M. 
Rating:
5.0

They were awesome! Loved this location

Cassandra W. 
Rating:
5.0

Everything went smoothly.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Theresa G. 
Rating:
5.0

Very friendly and helpful staff.

Trent M. 
Rating:
5.0

Ashley was great very friendly and helpful, the only issue I have is when I got to Budget they automatically give you a discount code 20 percent, sometimes 30 off. On Retail me knot there are 20 percent off codes but I wasn't give the option to use the code as I already paid the bill. Thank you

Rosalyn R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

At this time we see no improvement needed. Excellent service. Thank you.

Jose E. 
Rating:
1.0

You Charged me for the weekend, when I only had it a few hours. You charged me DOUBLE for the insurance than what I was quoted, and you didn't have the vehicle I requested. I would NEVER use your service again and I would make sure my friends and family never do either!!!

Susan G. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Person I dealt with was friendly and helpful.

Ronald R. 
Rating:
5.0

This was not the original location to pick up the truck. Original location requested was Whitehall, PA 18052. This was then change to Route 100 in Macungie where a 9 o'clock pick up was delayed due to employee not showing up at 10:20 AM the employee still was not there I then called U-Haul who then sent me to the Emmaus Avenue Location. The gentleman there was very friendly very nice and very accommodating. But the experience over all because of lack of employee showing up on time really put a me behind in my move.

Vanessa V. 
Rating:
5.0

Customer did not leave a comment.

Yosinerys R. 
Rating:
3.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Rory J. 
Rating:
1.0

How gram chick was it ready in when it got ready the battery's dead over an hour of my time wasted that I had to pay people

Art F. 
Rating:
1.0

I didn't rent a truck on 1/7/2019

Mickey J. 
Rating:
1.0

Customer did not leave a comment.

khattena J. 
Rating:
4.0

Customer did not leave a comment.

Denise E. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
1.0

People at store tried to over charge me. Gas gauge did not match paper work but did not have the time to dispute.

Robert W. 
Rating:
5.0

Our initial place of picking up at an unmanned site was disappointing as someone returning a truck left it blocking 4 vehicles, one which was mine. It being unmanned did not allow the truck to be moved allowing me to pick it up, forcing me to contact UHaul's main office, change my times and travel farther to pick up and return the vehicle, costing me more money. They were able to get the new site and truck quickly, but not without hindering my plans for the day. Not sure I want to deal with that again. Tnx Grego

Greg S. 
Rating:
1.0

I got completely screwed by U-Haul. Reserved a truck, went to pick it up and they rented it to someone else, so I had no truck. I had to go across town to get another truck, then when I went to return it, they charged me for a local rental when it was supposed to be a one way rental. it should have been a $250 rental and U-Haul charged me $540. Numerous phone calls and nobody seemed to care. No phone calls returned. Will never recommend to use U-Haul again.

Michael H. 
Rating:
5.0

The guys at Allied are wonderful. I would highly recommend them.

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

Ineabelle S. 
Rating:
5.0

Customer did not leave a comment.

Jocarla J. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Ebony H. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Truck alignment was absolutely horrid. Cab was disgustingly dirty.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Angel B. 
Rating:
4.0

The service was excellent and very helpful.

Tabatha R. 
Rating:
5.0

Customer did not leave a comment.

Dinarie C. 
Rating:
5.0

Customer did not leave a comment.

tracy H. 
Rating:
5.0

Customer did not leave a comment.

Kenia G. 
Rating:
5.0

Lower the mileage rate.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

location was closed during drop off window. Key was dropped off on time in their night key drop. Truck was used for 24 hours and with half the mileage prepaid. Truck was not checked in until 3 days after drop off. This is disgraceful, and I will never use U haul again.

Colby J. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Lorraine K. 
Rating:
4.0

Customer did not leave a comment.

Denise S. 
Rating:
3.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Sowsan S. 
Rating:
5.0

Customer did not leave a comment.

laura N. 
No reviews have been submitted for this location.

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