Customer Reviews for Allstar 150

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allstar 150

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert W. on

Rating:

Customer did not leave a comment.

PAUL L. on

Rating:

The fact that it’s a 24/7 drop-off location is great!

David M. on

Rating:

Customer did not leave a comment.

Tammy H. on

Rating:

Customer did not leave a comment.

Eddie A. on

Rating:

Customer did not leave a comment.

jeff H. on

Rating:

Thank you

Nikolis J. on

Rating:

Truck was supposed to be available at 8 but wasnt until 9. Also supposed to be self pickup but wasnt and required someone on site.

Juli O. on

Rating:

Customer did not leave a comment.

Joshua R. on

Rating:

Customer did not leave a comment.

Michael E. on

Rating:

Customer did not leave a comment.

Eric D. on

Rating:

Customer did not leave a comment.

Alexander V. on

Rating:

Customer did not leave a comment.

Dee Ann T. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

A very small operation, but the staff person was very helpful.

Khan N. on

Rating:

Well, I get told by customer services when I call in they will charge me $94 per they and my allowed for mileage is 175 miles and I drove only 170 miles. They end up changing me 178 .32, I think I got rob. You tell me something and changed me different from what I should pay.

Kayleen Y. on

Rating:

Simple return........handed over the keys to the associate waiting on regular customers. Also good that we filled the tank at the SAME location prior to returning the keys.

Timothy W. on

Rating:

Manager was done when I got there and had to come back the next morning to get my deposit back.

David H. on

Rating:

Customer did not leave a comment.

Calogero C. on

Rating:

Customer did not leave a comment.

Scott J. on

Rating:

Customer did not leave a comment.

Stacey K. on

Rating:

Customer did not leave a comment.

Alice H. on

Rating:

Not much other than u-haul updates should be done at the midnight hours instead of day time hours. The updating too up my time and had issues with trying to complete the rental. I was from another state. I made the reservation on the phone. Then checking out the equipment was time consuming. But the representative was very nice and cordial. Thank you. Over all the experience was great. He walked me through everything.

Noel S. on

Rating:

nothing, it was quik and easy.

Michelle R. on

Rating:

Customer did not leave a comment.

Theophilus Y. on

Rating:

Customer did not leave a comment.

Vernon K. on

Rating:

Customer did not leave a comment.

Phillip G. on

Rating:

Customer did not leave a comment.

Kari S. on

Rating:

The owner and staff were very friendly and helpful! I wish I would have come to this location sooner!!! I think that they could use a better desk area for customers as it is a "closet!" Maybe uhaul should give up some money?

Joseph S. on

Rating:

Sent wrong password. Multiple passwords would be AWESOME in case sent wrong one. TERRIBLE customer service definitely 50/50

Kathy F. on

Rating:

The clerk at drop off was less than cordial and told me "put the keys" on the counter. Could not be bothered. I did appreciate the larger truck for the booked-reservation price since the truck I reserved was not available for some reason.

Dave C. on

Rating:

Customer did not leave a comment.

James A. on

Rating:

Customer did not leave a comment.

Brett O. on

Rating:

Customer did not leave a comment.

Gene D. on

Rating:

Had to travel out of my area last minute to pick up a truck I reserved weeks ahead of time because our local location didn’t have any trucks. Was told we would get an additional day and 50 miles for the inconvenience. Drove 25 minutes out of the way to pick up the truck, the owner Dave seemed nice and although we were supposed to return the truck to a location close to where we were moving, he asked that we return the truck back to his location and he would give us additional miles to do so. All was good, returned the truck the next day. Dave was not on-site when we returned. Our debit card was authorized $208 when our total should’ve been $114, but Dave assured us that the hold would come off and we would only pay the $114 once the truck was returned. That did not happen, uhaul charged us $254 once the original hold came off. Called Dave and he assured a credit of $112 and we received another receipt showing we would get the credit. Never received the credit, called uhaul cust Svc on day 4 after the return and was told give it another 2 days. Two more days and no refund. Called cust Svc again and was told Dave entered in the system that he gave us a cash refund ....which he never did. Called Ken the area manager he says he spoke to Dave and we can pick up the cash refund from his location. Dave kept trying to avoid us and giving us our money. Dave said to meet him at a certain time at his location and he would refund. We did, he immediately got rude and nasty with my husband and said he was not giving us the money and proceeds to yell and cuss at my husband all while his son is setting there who couldn’t be more than 10 yrs old. Finally got the cash from him and called Ken to report what just happened and Ken proceeds to tell us that it was our fault. Dave is crazy, unprofessional and a thief. Do not use this location unless you want to be disrespected and be charged double and play heck trying to get your money back! We will never use Uhaul again! Worst experience I’ve ever had

Nathaniel B. on

Rating:

Customer did not leave a comment.

William L. on

Rating:

Customer did not leave a comment.

Greg H. on

Rating:

Customer did not leave a comment.

ANGELA R. on

Rating:

Great and outstanding service by Dave at All Star (Gardner store). A very easy process with lock box process.

Gary M. on

Rating:

Customer did not leave a comment.

Patrick F. on

Rating:

Awesome

Travis M. on

Rating:

A little weird. Scruffy guy in a back office of a convenience store. I don't mean to stereotype but I can imagine that a more vulnerable person would feel uncomfortable. Having said that, the trailer was easy to get to and he helped hook it up and make sure it was clean.

Chuck B. on

Rating:

Customer did not leave a comment.

Gerald C. on

Rating:

The process at this location was very slow and the representative didn't really seem to understand the rental software. They only had 9 moving pads so he was going to update the system to show that I only took 9 rather than 12 but he never did.

Doretha M. on

Rating:

The 19.95 draws you but the cost is a little deceiving.

Kahjon O. on

Rating:

Better explanation of charges.

Jordan C. on

Rating:

Customer did not leave a comment.

Jeff B. on

Rating:

Nothing, keep doing What you do

William J. on

Rating:

Customer did not leave a comment.

Tiffany P. on

Rating:

Customer did not leave a comment.

Daniel B. on

Rating:

Customer did not leave a comment.

Randell N. on

Rating:

Just use is a drop off or equipment.

Sharon K. on

Rating:

Customer did not leave a comment.

Tristan P. on

Rating:

Didn’t “close out” my return until the day after I returned it so I got charged for 2 extra days. Also over charged me various fees. When I reached out for an explanation and to contest the charges I got no response and have yet to receive a response.

Ryan M. on

Rating:

Customer did not leave a comment.

brien H. on

Rating:

Customer did not leave a comment.

Nicholas T. on

Rating:

Excellent customer service by the clerk at Allstar 150. The pickup of the rental vehicle was seamless.

Jeremy V. on

Rating:

Not sure why I was charged so much extra than the total qouted amount even with the gas fee.

Michelle M. on

Rating:

Customer did not leave a comment.

SHEREE A. on

Rating:

Customer did not leave a comment.

Tammy W. on

Rating:

Customer did not leave a comment.

Noel S. on

Rating:

refer to drop off

geri E. on

Rating:

Customer did not leave a comment.

Charles G. on

Rating:

great customer service at this location without delays!

Deborah G. on

Rating:

Customer did not leave a comment.

Patricia C. on

Rating:

Customer did not leave a comment.

Katie S. on

Rating:

Customer did not leave a comment.

Charlotte V. on

Rating:

Train the guy behind the desk too.

Andrew G. on

Rating:

Customer did not leave a comment.

Gene T. on

Rating:

Customer did not leave a comment.

Pagan B. on

Rating:

Customer did not leave a comment.

Tanner M. on

Rating:

Understand why my reservation got moved, but makes rental more expensive when I have to drive 20 additional miles each way. If initial rental reservation cannot be kept, it would be cool if a discounted mileage rate could be applied.

Christopher P. on

Rating:

Customer did not leave a comment.

Dennis E. on

Rating:

No issues, very easy to drop off.

Scott L. on

Rating:

Customer did not leave a comment.

Ben S. on

Rating:

Very friendly service! Worked with our schedule to give us a great deal and save us money!!

Michael G. on

Rating:

100% satisfied with the Gardner Uhaul location. Couldn’t have done any better. Was a pleasant experience.

Andrea J. on

Rating:

Customer did not leave a comment.

William C M. on

Rating:

Customer did not leave a comment.

Mallory R. on

Rating:

Great Service

Kelly B. on

Rating:

I was charged 4 times all for different amounts. Then when I tried to have them reversed the manager hung up on me. I will never ever use this company again and in fact I'm contemplating contacting my lawyer to get my money back since he won't give me a refund. What kind of a manager hangs up on their clients??? So I will never use again and will also pass the information along to my friends post on my facebook page and write an online review so the world can see what a horrible situation I've gone through. I'm, a single mother and cannot afford to be charged 4 times for a service I only used once.

VONDA F. on

Rating:

Customer did not leave a comment.

Lynn A. on

Rating:

Customer did not leave a comment.

ROBIN E. on

Rating:

I had a very bad experience from the start. The employee seemed very put out by being there and helping. I asked him numerous times what his hrs were ,to pick up he told me he had appt from about 12 to 130, then he was trying to meet his son for a fathers day get together, this was monday. I got to location, he told me to call and let him know about 30 min before I got there, when I arrived he wasn't there yet. When he did arrive he just said hello and walked past me into the store, I waited because I wasn't sure it was him..finally he came out and told me to back up to trailer..I had a concern about hitch and he looked at it and I did need another part.he told me to go get it but I needed to hurry..when I got back he was in the store looking at cards, I told him I was back he said ok and I went out..waiting I guess he kept looking at cards purchased one and then came outside to help, he obviously wasn't in that big of a hurry. He then helped hook up trailer that's when I asked when I could drop trailer off and he told me I could just drop off by myself..I had no help so he said I'd have to call when I was going to come up because he had another job and wouldn't be here..I asked if I could drop off at another location he said it would cost double..and he told me I'd have to just make appointment and he would try to be there..dropping off. He did say another person might be there to help but he said he was not going to be in that day. He actually told me I could just drop off, with my sons help it should be fairly easy. I have rented from uhaul many times never had this trouble..I would never go back to that location especially with him there..if and when I get another uhaul I will make sure they are there on regular basis..thank you

Charles G. on

Rating:

Extremely courteous and helpful service was received from this U-Haul location. Thanks!

Ryan T. on

Rating:

When I went in to return it the kid didn’t check anything and acted like it was a bother to him and said he knew nothing about uhauls.

Ryan W. on

Rating:

Customer did not leave a comment.

steve W. on

Rating:

Customer did not leave a comment.

Chris H. on

Rating:

Customer did not leave a comment.

Brad K. on

Rating:

Customer did not leave a comment.

Terri D. on

Rating:

I reserved a big trailer and it didn’t end up being available so they gave me a small box truck. What should have been 2 trips ended up being 6 miserable ones. Then instead of a $40 charge it ended up being over $250. I will not be using uhaul again.

George M. on

Rating:

Customer did not leave a comment.

Dennis P. on

Rating:

No employee qualified to check truck in. No receipt. Nothing. Didn’t even go out and look at truck. Very poor. U-Haul should pull this place as a drop off.

mike F. on

Rating:

Turn in could be a little more definitive. I didn't receive anything saying I turned it in. Other than that, I'm very satisfied.

Fredrick S. on

Rating:

Customer did not leave a comment.

Nada L. on

Rating:

I was highly disappointed when I discovered I had been charged an additional $10, another charge after original charge, after returning the truck on time, with more gas than it originally had. No damage. Nothing more should have been added. No explanation either.

Darryl W. on

Rating:

Everything was accomplished on-line, drove up hitched up the trailer and on our way.

Stephanie H. on

Rating:

Customer did not leave a comment.

Dan G. on

Rating:

The only reason that I couldn't give five stars was they have only one person who can do the set up of a rental.

Paul T. on

Rating:

Customer did not leave a comment.

Daniel W. on

Rating:

My experience was not great. My reservation was for 10:00 am. I arrived at 9:50, hoping to get a jump start, but the guy showed up at 10:00 on the nose. He then could not find the key for the 26' I'd reserved. He went to the box, said he'd told people not to leave in in the box, but couldn't get it open. He said it'll take him a while to get my truck. I became very impatient as I had a crew of people helping me move arriving at 10:15 at the house. As I did this online, I expected this to be a quick process. I told him I needed the vehicle, he then said I'd have to go to Olathe if I wanted a 26'. I explained that was unacceptable and that he should have my reservation ready to go. I said, "I'm starting to get really impatient with you." I told him I was impatient with him as he's not holding up U-haul's end of the deal. I insisted he give me the next biggest truck, he said that was against U-Haul's rules, but that he'd try. His tone calmed and he became more amiable. He did get me a truck, 20' which meant we didn't get all of our furniture into the U-haul in one trip. I'm now using my truck to move stuff back and forth that didn't fit into the truck. Needless to say, this was a less than ideal experience.