Customer Reviews for Altavista Online

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Altavista Online

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OLIVIABRACKETT M.
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My expectations were met.

BRIDGETRENAE T.
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Customer did not leave a comment.

ROBERTEARL H.
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Customer did not leave a comment.

DALE B.
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At least try to be honest. Saying I used a quarter of a tank of gas when I returned it full to go less than 30 miles is totally dishonest

KEVINJEFFERY T.
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Customer did not leave a comment.

Keith C.
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Need to improve the smartphone pickup kept getting can't fine location and I had my location turn on my iphone

TONNEAUJOT S.
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Customer did not leave a comment.

Chris L.
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Given that I had completed all the questions associated with the rental agreement via the online form, I expected to be in there for 10 minutes and was there for almost 30 minutes. This was because I was asked all of the same questions I had previously answered. While not the worst experience, it was frustrating as I had chosen the online check-in to avoid prolonged interaction per COVID precautions. The clerk was very pleasant, but she did not wear a mask.

MICHELEH B.
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Customer did not leave a comment.

BRENDA D.
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Customer did not leave a comment.

LEANNREYNOLDS H.
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Great customer service & support!!

Frank F.
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Customer did not leave a comment.

Mike S.
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Closed

Blake M.
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Customer did not leave a comment.

Juliet M.
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Customer did not leave a comment.

William A.
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Always very helpful and willing to serve! Best UHaul experience I've had.

Carl H.
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I really think i paid to much, the unit was too small for what i asked for, and the wipers were in shreds. Also no cruise.

Mark H.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

Pamela R.
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The 24 hour checkout with your phone process was an utter nightmare. My reservation was at 9:30 and I was there to pick it up at 9:25. The online check out process was so difficult it took until 10:15. I went through ALL the steps as instructed to take pics of my drivers license and myself. Then, I had to WAIT for approval from an online customer service agent to finish the check out which took then forever. They barely responded to me, and when they did finally, the person wanted to call someone else just to verify who I was when I had already proved that!!!! After 45 minutes of hell dealing with your ridiculous system and agents I finally get the truck and the dolly, I paid for, was missing. Then, when I was done, I took it back not knowing that I had to put in gas and check mileage. That should've been something the system tells the customer as soon as we pick up the truck. The entire experience was awful and I'll never use this company nor recommend it again.

Monica W.
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Customer did not leave a comment.

Kevin R.
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The UHAUL representative from this location was not helpful when she confirmed our reservation the day prior. We had to drive from 30+ minutes away, and they did not have all of the equipment we requested. Rather than providing which location in our area had the outstanding material, she informed us that we needed to call the other locations ourselves. This was not a good example of customer service by UHAUL or the specific representative from the Altavista, VA location.

Marcus P.
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The internet location GPS could pick up my phones location

Carroll F.
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Customer did not leave a comment.

Jan R.
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Customer did not leave a comment.

Benjamin D.
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I made a reservation weeks ago for Lynchburg VA. I saw nowhere in my contract that it was possible I wouldn't get a vehicle at my desired location after I made my reservation. The day before I made my out of state move I get an auto generated email saying my new location was Alta Vista. I wasn't even given mileage to cover the extra drive time. I had to call and ask. I then had to drive to Roanoke to get the tow dolly and then back to Lynchburg to pack the truck. I will not be using uhaul again. The lady at this location was very pleasant.

Ernestine D.
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Customer did not leave a comment.

Mark B.
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The lot was dirt and bumpy with mud puddles maybe grade it or Blacktop Other than that it was a great experience renting from this location the owner lady was cool as hell

Brooke F.
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The site and app wouldnt let me confirm the return of the van. Had to call customer service. Also 79 cents a mile is a lot

PATRICK L.
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Customer did not leave a comment.

tom G.
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Customer did not leave a comment.

wynona C.
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Customer did not leave a comment.

jack R.
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Customer did not leave a comment.

barryton W.
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Customer did not leave a comment.

William A.
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Great service ! Quick in and out !

christopher L.
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Computer issues delayed checkout to existing reservation.

Elizabeth P.
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She is always friendly , nice and helpful.

Monica E.
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Customer did not leave a comment.

Stan C.
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Customer did not leave a comment.

richard G.
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Had to call customer service to change the drop off location. The lot was easy to maneuver with a trailer. They were closed when I dropped off the the trailer. But customer service at 7am was helpful even though I was not gonna drive 250 miles to drop off the trailer.

steven R.
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Customer did not leave a comment.

sylvia K.
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Nothing the dealership here in altavista was great

Melinda K.
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Customer did not leave a comment.

Sabrina C.
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Customer did not leave a comment.

Edward R.
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We were charged an extra day due to poor communication. We had originally wanted to pick up at 11am, and told we should return at 11am the next day. And we were told we could pick up at any time before 11 am. When we picked truck up at 9:45, we still believed we could return at 11 am. But we had an emergency at home that night and were unable to unload. We were called in the morning that they needed it by 9:45, unbeknown to us. We unloaded in the morning and returned it by 11 am --AND WERE CHARGED AN EXTRA DAY. Communication was bad and we were charged an extra day due to poor communication! I want my refund.

Louis G.
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Customer did not leave a comment.

Timothy B.
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The online drop off did not work so it was unclear, at firat, what to do.

Michael A.
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At least this one had a drop box. You sent me miles out of my way because the attendant in Bedford clicked the wrong button and that location didn't even have an after hours drop off box.

Mark M.
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The location opens at 9 on Saturday I needed to be hooked and gone by 730. Got the dolly had to hook it up myself with no help. Didn't even help check the lights. Just went inside. Went to load the vehicle on it and the strap was in a bind in the handle. Had to take it to another location for repair.

Minnie C.
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Every thing was excellent. Thank you

Terry D.
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Customer did not leave a comment.

Stacy D.
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Deborah O.
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Customer did not leave a comment.

Edward F.
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They were mortified about the other uhaul letting us drive away like that and very apologetic

crystal R.
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Nothing everything was fine she was very kind to me n my kids .

Earl K.
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Customer did not leave a comment.

Norman B.
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Doris T.
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Customer did not leave a comment.

joe A.
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This location didn't have any furniture pads and was 30 miles from our house. To be fair though, this is a very small uhaul rental shop so I place more blame on Uhaul the company than on this particular location because the company ultimately was the one who mis-scheduled my reservation.

Andrew G.
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The 4x8 trailer was old rusty and dented. The tires were old and bald

Kenneth H.
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The truck smelled like smoke. :(

morrell J.
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Customer did not leave a comment.

Shannon L.
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Irene, the manger at Altavista Online was professional, courteous and helpful. However, the telephone representative I spoke to on Monday regarding a change to the drop off location was very rude, unaccommodating and not helpful. I encourage you to pull the telephone recording and listen to the interaction that transpired. I hung up with that representative, called again, and spoke with a different representative (I believe her name was Diane) and she was friendly and very helpful.

randy D.
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Customer did not leave a comment.

jeffrey W.
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Lower the per mile fee.

ronald C.
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Customer did not leave a comment.

Paul V.
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It's a fine location. But several other Uhaul locations are closer to me. Unfortunately, that is where the equipment was.

Roger N.
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The truck was ready for pickup as promised. The equipment was well maintained but the truck was dirty.

Jeremie U.
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Customer did not leave a comment.

paul F.
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I brought the vehicle back with the exact same amount of gas and I was told I didn't owe anything so I was "good to go" a few days later I receive an email saying I owe uhaul $131 and some change! This is not how you do business. This was my first and last time using the uhaul place in altavista, va!

richard S.
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Because I was late receiving the truck, I was late getting to my destination, so no one was there, but I know the people who work there & they have always been helpful & personable.

Arthur R.
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I rented an auto transport. All equipment was available (straps, ramps, chains, electric, ramps) and working however the trailer hoped excessively, It was not my inexperience since I had rented several from the Lynchburg office. A wheel or axle may be causing an issue. All other services and experience was excellent and I will rent from this location again in the future. another note. Uhaul Timberlake Rd Lynchburg was extremely helpful in securing the equipment when the ones at their facility were scheduled for use and not available.

ANGELIQUE C.
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Customer did not leave a comment.

Earl G.
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The customer service was excellent. It was worth the time an drive to pickup thev26 ft truck. Will always use UHAUL.Thank You....

Bryan M.
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Make sure that someone is available to provide a clean vehicle. Make sure that call center representatives are doing what they say and not misleading customers.

Gracey Lorraine R.
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This was a NIGHTMARE. NOT due to the actual franchisee, but dealing with Uhaul as a company. They screwed up royally, booking a truck 41 miles away, when my move was 42 miles in a different direction. They "confirmed" a reservation with a store that was CLOSED FOR SIX WEEKS FOR FAMILY REASONS. THEN WHEN THERE WAS THIS PROBLEM THE CUSTOMER SERVICE PERSON NEVER CALLED ME BACK. NEVER USING UHAUL AGAIN.

Jerry H.
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Agent was extremely helpful and professional.

Edwatd U.
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Customer did not leave a comment.

Vincent T.
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Customer did not leave a comment.

EDWARD U.
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Customer did not leave a comment.

ada H.
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Customer did not leave a comment.

raymond H.
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Customer did not leave a comment.

HOLLIE G.
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Truck was in bad shape. Looked like it was wrecked. Not maintained and dirty upon pick up.

Terry W.
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We never got our depoist back why ? We need our money back please

MELISSA H.
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Customer did not leave a comment.

ANDREW D.
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Excellent service. Attendant was objective and had a great attitude, even offering to help hitch up the trailer..on a day of pouring rain.

ASHLEY P.
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The trailer I received was defective in that the door wouldn't close. However, the lady helped me document my issues with the truck and vouched my story when corporate called. I received sub par equipment, but received stellar customer service.

WALT B.
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Signs everywhere telling you what you can and cannot do. If the toilet runs after flushing it don't expect the customers to wait for it (as indicated on a giant sign) just fix the toilet. Probably could have done that with the same effort. Not a customer focused environment.

DAVID C.
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Easy drop off.

AUDDRE W.
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This location seems to always be closed no matter what time you try to go there. Not a convenient location for customers that want to talk to a live person. There is just a drop box. I wouldn't do a drop off at this location again!!

JERRY H.
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Thanks Mrs. Thacker!!!!

KATHY G.
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Was satisfied with my service. The agent was well prepared and was so helpful. The equipment was clean and everything in working order. Blankets clean and in excellent condition. I recommend the Altavista center and will return myself. Job well done.

LEONARD C.
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Little to no parking along with difficult maneuvers.

MORRELL J.
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Customer did not leave a comment.

CARL M.
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Customer did not leave a comment.

WILLIAM C.
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Customer did not leave a comment.

byron P.
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Lesson the mileage rate if you go over your targeted miles...

DENNIS J.
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Customer did not leave a comment.

JOSEPH M.
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Customer did not leave a comment.

DAVD H.
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Nothing! Irene was so kind and helpful! She made the experience for me!

No reviews have been submitted for this location.

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