Customer Reviews for Altavista Online
(U-Haul Neighborhood Dealer)

205 reviews

413 Main St   Altavista, VA 24517

(434) 309-1384

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(434) 309-1384

413 Main St
Altavista, VA 24517

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

On the mobile return the rental was supposed to be returned to Bedfors Va which was another 20 miles out of the way. We returned it to Alyivista because it was 2 miles away. The extra milage was from having to drive farther for the pickup and drive even farther to pick up a hand truck. That was supposed to be guaranteed at the first stop. We had to make a call to return the truck to different locatiin in which we stayed on hold waiting for about 30 minutes. Then had to argue with the person on the phone just to let us drop the truck in Altivista. This was the worst experience ever with uhaul.

John J. 
Rating:
3.0

I had to drive 36 miles out of my way to this location. Then was charged for extra miles

Michael S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
3.0

When using the website to take the picture to start online pick up of the truck, it didn't work. I called the customer service number and was on hold over 40 minutes. I finally decided to download the app and that is the only way I was able to complete the steps to pick up the truck. I lost about 50 minutes of time doing this. There needs to be better customer service where you can actually speak to someone and not have to wait on hold for so long without ever talking to a person. The website needs fixing so people can take pictures without downloading the app.

James W. 
Rating:
5.0

The customer service in Lynchburg was awesome when we needed to extend our rental. The on line checkin and checkout needs to be less complicated. Overall, a good experience and we would use them again!

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Chrissy D. 
Rating:
5.0

When U-Haul dropped the ball by not texting me a key code, the manager came in on her day off to take care of me so we could get a truck for our move.

MICHAELEUGENE Z. 
Rating:
1.0

Took over an hour to get the truck doing everything online and then when I returned it was the same. Tried 10-15 times to take needed pictures and could not so had to call uhaul office to check in and then service couldn't be done Monday morning due to lady left her phone at home. You need to fix your online system or have another way to check in and out.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Carmen S. 
Rating:
5.0

Customer did not leave a comment.

Renne R. 
Rating:
4.0

Customer did not leave a comment.

TERRYLEE J. 
Rating:
3.0

Customer did not leave a comment.

Jasmine F. 
Rating:
5.0

Great customer service at pickup location. Very friendly to deal with, will use this location again.

MICHAELEUGENE Z. 
Rating:
5.0

Customer Service was great on the phone and in person highly recommended

MICHAELJAMES G. 
Rating:
5.0

Customer did not leave a comment.

LOUISHENRY M. 
Rating:
4.0

Super nice lady and the transaction went great! A+. Nice location and easy check out!

Richie B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

ChristopherR B. 
Rating:
5.0

Customer did not leave a comment.

CAROLYNJUNE A. 
Rating:
5.0

Great service

CHRISSYLACHELLE D. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

My expectations were met.

OLIVIABRACKETT M. 
Rating:
3.0

Customer did not leave a comment.

BRIDGETRENAE T. 
Rating:
5.0

Customer did not leave a comment.

ROBERTEARL H. 
Rating:
1.0

At least try to be honest. Saying I used a quarter of a tank of gas when I returned it full to go less than 30 miles is totally dishonest

DALE B. 
Rating:
3.0

Customer did not leave a comment.

KEVINJEFFERY T. 
Rating:
4.0

Need to improve the smartphone pickup kept getting can't fine location and I had my location turn on my iphone

Keith C. 
Rating:
3.0

Customer did not leave a comment.

TONNEAUJOT S. 
Rating:
3.0

Given that I had completed all the questions associated with the rental agreement via the online form, I expected to be in there for 10 minutes and was there for almost 30 minutes. This was because I was asked all of the same questions I had previously answered. While not the worst experience, it was frustrating as I had chosen the online check-in to avoid prolonged interaction per COVID precautions. The clerk was very pleasant, but she did not wear a mask.

Chris L. 
Rating:
4.0

Customer did not leave a comment.

MICHELEH B. 
Rating:
3.0

Customer did not leave a comment.

BRENDA D. 
Rating:
5.0

Great customer service & support!!

LEANNREYNOLDS H. 
Rating:
3.0

Customer did not leave a comment.

Frank F. 
Rating:
3.0

Closed

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
5.0

Customer did not leave a comment.

Juliet M. 
Rating:
5.0

Always very helpful and willing to serve! Best UHaul experience I've had.

William A. 
Rating:
3.0

I really think i paid to much, the unit was too small for what i asked for, and the wipers were in shreds. Also no cruise.

Carl H. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

The 24 hour checkout with your phone process was an utter nightmare. My reservation was at 9:30 and I was there to pick it up at 9:25. The online check out process was so difficult it took until 10:15. I went through ALL the steps as instructed to take pics of my drivers license and myself. Then, I had to WAIT for approval from an online customer service agent to finish the check out which took then forever. They barely responded to me, and when they did finally, the person wanted to call someone else just to verify who I was when I had already proved that!!!! After 45 minutes of hell dealing with your ridiculous system and agents I finally get the truck and the dolly, I paid for, was missing. Then, when I was done, I took it back not knowing that I had to put in gas and check mileage. That should've been something the system tells the customer as soon as we pick up the truck. The entire experience was awful and I'll never use this company nor recommend it again.

Pamela R. 
Rating:
3.0

Customer did not leave a comment.

Monica W. 
Rating:
2.0

The UHAUL representative from this location was not helpful when she confirmed our reservation the day prior. We had to drive from 30+ minutes away, and they did not have all of the equipment we requested. Rather than providing which location in our area had the outstanding material, she informed us that we needed to call the other locations ourselves. This was not a good example of customer service by UHAUL or the specific representative from the Altavista, VA location.

Kevin R. 
Rating:
3.0

The internet location GPS could pick up my phones location

Marcus P. 
Rating:
5.0

Customer did not leave a comment.

Carroll F. 
Rating:
5.0

Customer did not leave a comment.

Jan R. 
Rating:
4.0

I made a reservation weeks ago for Lynchburg VA. I saw nowhere in my contract that it was possible I wouldn't get a vehicle at my desired location after I made my reservation. The day before I made my out of state move I get an auto generated email saying my new location was Alta Vista. I wasn't even given mileage to cover the extra drive time. I had to call and ask. I then had to drive to Roanoke to get the tow dolly and then back to Lynchburg to pack the truck. I will not be using uhaul again. The lady at this location was very pleasant.

Benjamin D. 
Rating:
4.0

Customer did not leave a comment.

Ernestine D. 
Rating:
4.0

The lot was dirt and bumpy with mud puddles maybe grade it or Blacktop Other than that it was a great experience renting from this location the owner lady was cool as hell

Mark B. 
Rating:
3.0

The site and app wouldnt let me confirm the return of the van. Had to call customer service. Also 79 cents a mile is a lot

Brooke F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

tom G. 
Rating:
3.0

Customer did not leave a comment.

wynona C. 
Rating:
3.0

Customer did not leave a comment.

jack R. 
Rating:
5.0

Customer did not leave a comment.

barryton W. 
Rating:
5.0

Great service ! Quick in and out !

William A. 
Rating:
2.0

Computer issues delayed checkout to existing reservation.

christopher L. 
Rating:
5.0

She is always friendly , nice and helpful.

Elizabeth P. 
Rating:
1.0

Customer did not leave a comment.

Monica E. 
Rating:
5.0

Customer did not leave a comment.

Stan C. 
Rating:
5.0

Had to call customer service to change the drop off location. The lot was easy to maneuver with a trailer. They were closed when I dropped off the the trailer. But customer service at 7am was helpful even though I was not gonna drive 250 miles to drop off the trailer.

richard G. 
Rating:
3.0

Customer did not leave a comment.

steven R. 
Rating:
5.0

Nothing the dealership here in altavista was great

sylvia K. 
Rating:
5.0

Customer did not leave a comment.

Melinda K. 
Rating:
5.0

Customer did not leave a comment.

Sabrina C. 
Rating:
5.0

We were charged an extra day due to poor communication. We had originally wanted to pick up at 11am, and told we should return at 11am the next day. And we were told we could pick up at any time before 11 am. When we picked truck up at 9:45, we still believed we could return at 11 am. But we had an emergency at home that night and were unable to unload. We were called in the morning that they needed it by 9:45, unbeknown to us. We unloaded in the morning and returned it by 11 am --AND WERE CHARGED AN EXTRA DAY. Communication was bad and we were charged an extra day due to poor communication! I want my refund.

Edward R. 
Rating:
3.0

Customer did not leave a comment.

Louis G. 
Rating:
4.0

The online drop off did not work so it was unclear, at firat, what to do.

Timothy B. 
Rating:
3.0

At least this one had a drop box. You sent me miles out of my way because the attendant in Bedford clicked the wrong button and that location didn't even have an after hours drop off box.

Michael A. 
Rating:
2.0

The location opens at 9 on Saturday I needed to be hooked and gone by 730. Got the dolly had to hook it up myself with no help. Didn't even help check the lights. Just went inside. Went to load the vehicle on it and the strap was in a bind in the handle. Had to take it to another location for repair.

Mark M. 
Rating:
5.0

Every thing was excellent. Thank you

Minnie C. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
4.0

Customer did not leave a comment.

Stacy D. 
Rating:
4.0

Customer did not leave a comment.

Deborah O. 
Rating:
5.0

They were mortified about the other uhaul letting us drive away like that and very apologetic

Edward F. 
Rating:
5.0

Nothing everything was fine she was very kind to me n my kids .

crystal R. 
Rating:
5.0

Customer did not leave a comment.

Earl K. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Doris T. 
Rating:
2.0

This location didn't have any furniture pads and was 30 miles from our house. To be fair though, this is a very small uhaul rental shop so I place more blame on Uhaul the company than on this particular location because the company ultimately was the one who mis-scheduled my reservation.

joe A. 
Rating:
2.0

The 4x8 trailer was old rusty and dented. The tires were old and bald

Andrew G. 
Rating:
3.0

The truck smelled like smoke. :(

Kenneth H. 
Rating:
3.0

Customer did not leave a comment.

morrell J. 
Rating:
4.0

Irene, the manger at Altavista Online was professional, courteous and helpful. However, the telephone representative I spoke to on Monday regarding a change to the drop off location was very rude, unaccommodating and not helpful. I encourage you to pull the telephone recording and listen to the interaction that transpired. I hung up with that representative, called again, and spoke with a different representative (I believe her name was Diane) and she was friendly and very helpful.

Shannon L. 
Rating:
5.0

Customer did not leave a comment.

randy D. 
Rating:
4.0

Lower the per mile fee.

jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

ronald C. 
Rating:
3.0

It's a fine location. But several other Uhaul locations are closer to me. Unfortunately, that is where the equipment was.

Paul V. 
Rating:
3.0

The truck was ready for pickup as promised. The equipment was well maintained but the truck was dirty.

Roger N. 
Rating:
5.0

Customer did not leave a comment.

Jeremie U. 
Rating:
2.0

I brought the vehicle back with the exact same amount of gas and I was told I didn't owe anything so I was "good to go" a few days later I receive an email saying I owe uhaul $131 and some change! This is not how you do business. This was my first and last time using the uhaul place in altavista, va!

paul F. 
Rating:
3.0

Because I was late receiving the truck, I was late getting to my destination, so no one was there, but I know the people who work there & they have always been helpful & personable.

richard S. 
Rating:
5.0

I rented an auto transport. All equipment was available (straps, ramps, chains, electric, ramps) and working however the trailer hoped excessively, It was not my inexperience since I had rented several from the Lynchburg office. A wheel or axle may be causing an issue. All other services and experience was excellent and I will rent from this location again in the future. another note. Uhaul Timberlake Rd Lynchburg was extremely helpful in securing the equipment when the ones at their facility were scheduled for use and not available.

Arthur R. 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE C. 
Rating:
5.0

The customer service was excellent. It was worth the time an drive to pickup thev26 ft truck. Will always use UHAUL.Thank You....

Earl G. 
Rating:
1.0

Make sure that someone is available to provide a clean vehicle. Make sure that call center representatives are doing what they say and not misleading customers.

Bryan M. 
Rating:
1.0

This was a NIGHTMARE. NOT due to the actual franchisee, but dealing with Uhaul as a company. They screwed up royally, booking a truck 41 miles away, when my move was 42 miles in a different direction. They "confirmed" a reservation with a store that was CLOSED FOR SIX WEEKS FOR FAMILY REASONS. THEN WHEN THERE WAS THIS PROBLEM THE CUSTOMER SERVICE PERSON NEVER CALLED ME BACK. NEVER USING UHAUL AGAIN.

Gracey Lorraine R. 
Rating:
5.0

Agent was extremely helpful and professional.

Jerry H. 
Rating:
3.0

Customer did not leave a comment.

Edwatd U. 
No reviews have been submitted for this location.

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