Customer Reviews for Altavista Online

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Altavista Online

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Kevin R. on

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The UHAUL representative from this location was not helpful when she confirmed our reservation the day prior. We had to drive from 30+ minutes away, and they did not have all of the equipment we requested. Rather than providing which location in our area had the outstanding material, she informed us that we needed to call the other locations ourselves. This was not a good example of customer service by UHAUL or the specific representative from the Altavista, VA location.

Marcus P. on

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The internet location GPS could pick up my phones location

Carroll F. on

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Customer did not leave a comment.

Jan R. on

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Benjamin D. on

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I made a reservation weeks ago for Lynchburg VA. I saw nowhere in my contract that it was possible I wouldn't get a vehicle at my desired location after I made my reservation. The day before I made my out of state move I get an auto generated email saying my new location was Alta Vista. I wasn't even given mileage to cover the extra drive time. I had to call and ask. I then had to drive to Roanoke to get the tow dolly and then back to Lynchburg to pack the truck. I will not be using uhaul again. The lady at this location was very pleasant.

Ernestine D. on

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Mark B. on

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The lot was dirt and bumpy with mud puddles maybe grade it or Blacktop Other than that it was a great experience renting from this location the owner lady was cool as hell

Brooke F. on

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The site and app wouldnt let me confirm the return of the van. Had to call customer service. Also 79 cents a mile is a lot

PATRICK L. on

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tom g. on

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wynona c. on

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jack r. on

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barryton w. on

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William A. on

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Great service ! Quick in and out !

christopher l. on

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Computer issues delayed checkout to existing reservation.

Elizabeth P. on

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She is always friendly , nice and helpful.

Monica E. on

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Stan C. on

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richard g. on

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Had to call customer service to change the drop off location. The lot was easy to maneuver with a trailer. They were closed when I dropped off the the trailer. But customer service at 7am was helpful even though I was not gonna drive 250 miles to drop off the trailer.

steven r. on

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sylvia k. on

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Nothing the dealership here in altavista was great

Melinda K. on

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Sabrina C. on

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Edward R. on

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We were charged an extra day due to poor communication. We had originally wanted to pick up at 11am, and told we should return at 11am the next day. And we were told we could pick up at any time before 11 am. When we picked truck up at 9:45, we still believed we could return at 11 am. But we had an emergency at home that night and were unable to unload. We were called in the morning that they needed it by 9:45, unbeknown to us. We unloaded in the morning and returned it by 11 am --AND WERE CHARGED AN EXTRA DAY. Communication was bad and we were charged an extra day due to poor communication! I want my refund.

Louis G. on

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Timothy B. on

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The online drop off did not work so it was unclear, at firat, what to do.

Michael A. on

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At least this one had a drop box. You sent me miles out of my way because the attendant in Bedford clicked the wrong button and that location didn't even have an after hours drop off box.

Mark M. on

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The location opens at 9 on Saturday I needed to be hooked and gone by 730. Got the dolly had to hook it up myself with no help. Didn't even help check the lights. Just went inside. Went to load the vehicle on it and the strap was in a bind in the handle. Had to take it to another location for repair.

Minnie C. on

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Every thing was excellent. Thank you