My original reservation was to pick up 15' truck and appliance dolly, 9:30, at Memorial location, which was closer to where I needed it. The day before I got a text to pick up at a different location which had the truck. It was farther away from where I needed it. When I arrived, they didn't have the appliance dolly. The truck was not clean and the windshield had not been cleaned in a long, long time. I had to go to another location, even farther away to get the dolly. There was a long line and wait time at that location. I returned the truck and dolly to the Shawnee Location about 4 hours later. I was informed that I had exceeded the mileage estimate and was charged for it. The lady who assisited me said she didn't have the authority to change anything. I question your estimated mileage. I feel like I got the run-around and an extra charge to top if off. No excuse for the truck and dolly not being together at the same location, especially when you have a couple of days to make that happen. Dirty windsield inside and out.
GREGORY H
Customer Reviews for American Self Storage #1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing really, I had a better experience at this location than any other !!!
STEVEN MRented me broken equipment. Truck ran out of gas 30ft away from facility
DESARAE TSean was absolutely awesome at that Edmond Oaklahoma site!
MINDY MWindshield was very duty and had a film on it that was dangerous. Lots of bugs. The passenger door would not shut without slamming it and it kept giving an alarm for the ABS system.
RONALD FStaff was friendly and very helpful for our situation. Worked through change in our reservation and got us set up correctly.
DONALD BDrop off was easy. Great customer service
ANDREA BThe site was easy to get in and out of. No problem with booking, departure or return. However, the AC in the truck was awful. It generally blew 100+ degree air. It was cooler outside at 95 degrees. It would snap on and blow cold for 4-5 mins then return to hot air a few minutes later. It was a miserable drive. At least I wasn’t going far.
SCOTT MI still habe not received a final bill receipt. I should have had a credit to what I paid upfront. The truck i was given had a hole in the roof and everything in "moms attic" was soaked. When we pulled into the drive way of our new home, the water started pouring out over the driver side door. After calling and transfered around a lady added an extra day for me (at no cost?) She never said.
Joshua WThe guy working was great but it reeked of cat urine or something of the sort.
Bryan LThe owners on the phone were very nice and explained everything very clearly.
karen pMy only issue and it's a small one comparatively speaking. I rented a utility dolly and purchased wrapping cellophane online, prior to my move and picking up truck. When I arrived, the dolly had been rented out, requiring me to go to another location and the wrap I purchased was not offered to me, nor would the second store accept my purchase. I had to return to the original store AGAIN, hunt down the employee and get the wrap. It was minor but never the less, annoying because I was paying movers by the hour.
Tina JIt was very cumbersome to check in with the app on my phone- took us 45 minutes.
John SThank you!
Josh LShawn at American Self Storage was super helpful on the next day after check-in when I had a question. Awesome service! Will rent from them again!
Jeff MThe man that helped me was very knowledgeable and helpful
BOB MSean Neely was wonderful to deal with in renting a truck. He made ithe rental process very easy and quick. I would recomend American Self Storage to everyone for renting a U-Haul truck.
kirk rI brought truck back with the same amount of fuel and got pics to prove it. STILL got charged. UHAUL is a scam.
stephen mSean is a caring professional. I enjoyed working with him and his personalized service.
William SAshley was extremely friendly and helpful.
John FWas suppose to have my receipt emailed to me but never received it.
Steve FIt wasn’t clear where I was supposed to park the truck, but the man helping was very helpful and kind and took care of everything really quickly.
Bonnie HThis is a self storage business. It’s hidden BEHIND a strip mall, and not visible from the parking lot! There is a locked gate and we were not given a code to enter! Very cramped parking, and confusing my location — nothing identifies it as a Uhaul location. We initially tried to return the truck about a mile north of this location — it’s a HUGE Uhaul center, but they turned us away and told us to go to the crappy, small, unwelcoming self storage place.
GUY KThe location is hidden from the street. It needs better signage, or at least a better way to advertise where it’s located.
allen gi did online check in
Brenda PMy only concern is that I had reserved my truck and day prior to picking it up and asked the appropriate questions about having access to my truck keys via U-Haul 24/7 app because of my early pick-up time, which turned out to be complete false. Because I logged into the app and it stated, "You are required to do a in person pickup once the office is open." I even tried to call the 1-800 number provided to no avail. This cause my limited time to be even more limited than expected. Not good U-Haul!!
Anthony TIt was awesome
Robert KThe uhaul didn't have the right amount of gas in it.. and no dolly that I had requested.. and it wasn't clean from previous family and the engine light was on
Sherri IExplain the fees a little better when reserving the vehicle was quoted 968 when reserving and then when I went to pick it up it was 1024.
Cory PGive Sean a raise and hire more people like him. He is prompt, courteous and obviously very customer oriented.
JOHN OI normally get my truck and Uhaul goods from the location on Broadway (the owner/manager's name is French I think?), but this location had my truck size and allowed me to get it sooner. Several days before I needed the truck, I reserved it online and set it up to do a mobile pickup. I had also requested to have two utility carts. When I got to American Storage, the owner had not pushed my order through to mobile pickup and the app would not let me get the truck. It kept telling me to wait until he opened at 9am. I had someone drop me off and was on a time crunch, so I didn't have the option to go somewhere else. I called the customer service number, it took me 45 minutes to get someone to get a hold of the owner and for him to come out and give me the keys. When I asked him if the utility carts were in the truck, he was surprised. He was not aware my order had utility carts on it and he only had one. He told me he would call and speak with Tammy his regional scheduler and have the other cart taken off my order. I spoke to Tammy around 10am and she had no idea I did not get my second cart. As a result of how late he was getting me the truck, I lost the of the guys who were set to help me move and they were also on a time crunch and could not stay to fully help me load and unload the truck. I ended up having to move everything myself. The truck was also on empty when I picked it up. Tammy from the regional scheduling did call me and she was very nice. She also offered to take some of my order off for filling the truck up to 1/4 a tank and she told me she would not charge me for the carts. I also appreciate that she had a lot of empathy for my situation. I ended up being late returning my truck. I did call the customer service line and spoke to Julie. She was also very kind and told me I could have it a little bit later, just to do the after hours drop off. Normally my experiences at Uhaul are quite exceptional and it's why when I move I try to always do business with you all versus your competitors. It was just very frustrating that this experiences did not go as smoothly as it could. I am very appreciative however that your customer service team took the time to try and make the situation right. Thank you so much for being understanding and working with me.
Christina VShawn was the fellow that gave me such a delight in doing business with this location.And I will definitely tell others to do business here..Thanks sincerely.Mark Smith#68
Marc SThe storage unit had damages and broken wall wasn’t impressed but it’s what we can afford. The office attendant was friendly and kind and very helpful and friendly. Will continue using this place. Thanks
michael wHard to get to
Robert BNothing that I needed.
janie dShawn was very friendly and efficient. He got me on my way with
KENDRA HThis location was behind another business. We almost missed it. And the gate was broken so we had to leave the truck in the alleyway. Which concerned us because we didn’t know if that was the proper place to leave it. Behind another business.
DAVID VThe facility was not open on time, the truck was dirty inside, needed to be swept out before I could use, and trash in the cab, I ordered a dolly truck and when I arrived at my home there was no dolly.
Greg RTruck was not parked where it said it would be, thankfully there was a manager on property that was able to help!
Tiffany BCorrie was fanstatic and gave great customer service.
Mark ANothing. Staff was great.
Dennis RThe woman who rented it lives on site and was extremely helpful, courteous, and friendly. Great employee and representative for Uhaul.
KAREN CEverything was great! Vehicle was in great condition, and the service was friendly and helpful.
Michael RVery good experience with UHaul
JOSEPH KWhile the person working seemed nice, they did not have the equipment I rented and reserved. The website for the location said it was closed on Sundays so I waited to return it until they opened on Monday morning at Nine am. Their computer system was down and it was quite a lengthy process to get the trailer
Jonathan BShe didn’t give us full details about charges. Also charged card 144.04 when she stated it would be 69.00 call her to despute it and she gets very aggressive
Melissa MCori, was great she helped us at the pick up site of the equipment, then Christian was very polite and professional at the drop off site. So we had a good experience, Thank you
Glenn MJust keep that manager. She is good! Extremely helpful and very courteous. Five Stars...
Timothy SThe worker was super sweet and helpful. She’s a one girl show
KIMBERLY DMake sure all of the online tools are working properly. I could not return the vehicle online.
THOM RAll in all the facility was great good customer service only downfall the trailer I Originally scheduled to pick up was defective though the situation was made right I was promised a discount and I am still owed money back from early drop off that I have not received yet
Jason FYou have a treasure in Jackie knighten, she was extremely professional and helpful . I will be need a uhaul again fairly soon and I will go there to get it no doubt.
David CA pleasure to deal with, as always!
Jay HEverything was great, unfortunately I did not get the ladies name that helped me with the truck...she was absolutely amazing!
Melissa TStill trying to understand why my card was charged an additional $42.00 separate from the $131.17 invoice. The invoice was the settled payment, the vehicle cleaned, the gas tank completely full. Yet my card was hit for $42.00 and as far as I know, there is no rational or justifiable reason why this standalone charge hit my account. I am expecting it to be credited to my account, ASAP.
Landon LJackie at American self storage is wonderful. I recommend this u haul rental location bc she is accommodating, knowledgeable and honest. I’ll always rent my trucks here.
Nancy WCab of vehicle was dirty, with a very strong odor of smoke. At least there was no trash in the vehicle.
Adrian MJackie has been great to work with. She always has gone out of her way to accommodate us.
DONALD SThe uhaul was originally missing a gas cap. I was able to get one from uhaul down the street where they had to cut one off another truck. The truck cab shook really bad at anything over 55 mph. The tires on the front were basically bald. It’s amazing we made the 700 mile trip without a blow out especially since I was traveling with a 16 year old.
Jim BBack of uhaul was filled with leaves, rear passenger side tail light is out, and the truck made a horrible screeching sound when starting to go up a hill.
Justin SJackie exhibited outstanding customer service
Candrace MJackie was amazing professional and super helpful she made the process easy and she was so sweet I would definitely recommend this location to any and everyone and return
Bianca WOther than a rough ride, the truck was awesome! The truck share 24/7 was great also! The location doesnt have a uhaul key box, so I still had to go and talk to someone, but it was still a lot quicker then renting through a person! U-Haul is really stepping up their game! Great job!
Ricky VEver uhaul place needs a way to know what the other is doing and each franchise should have the same rules and regulations. When you are told one thing and go to another place and they tell you opposite thing. Then they try to stick you with more money you are not expecting, that is not good business at all
Jim HThey were awesome!! Very professional
Brad S