Customer Reviews for Americas Self Storage LLC
(U-Haul Neighborhood Dealer)

103 reviews

2026 Chapel Hill Rd   Burlington, NC 27215

(336) 792-4320

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 792-4320

2026 Chapel Hill Rd
Burlington, NC 27215

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

She was very courteous and thorough. She crossed every T and dotted every I. This was my best experience with Uhaul EVER!

ALICE K. 
Rating:
5.0

Customer did not leave a comment.

Tanay P. 
Rating:
5.0

Pick up location and pick up staff are outstanding. The truck, however, was pretty bad.

JOHN L. 
Rating:
5.0

I use UHaul for most of my moving experience...but this was the excellent service I've ever had. She was friendly, and she cared about what I needed.

Yvette N. 
Rating:
5.0

Excellent Customer Service. Very courteous and friendly. Would recommend to everyone.

Darryl G. 
Rating:
5.0

Customer did not leave a comment.

MAJID A. 
Rating:
5.0

All the issues upon pickup were reported to the drop off location. They apologized and took the truck out of commission to have it serviced. They handled it properly.

Brandon S. 
Rating:
5.0

Outstanding customer service. Very pleasant and accommodating.

HARRIETT B. 
Rating:
5.0

Customer did not leave a comment.

FACIO V. 
Rating:
5.0

Lovely customer service folks. Very helpful.

KELLY W. 
Rating:
5.0

The associate was very helpful, offered us drinks and very friendly, she is the best

Denette J. 
Rating:
5.0

This location has the BEST owners/managers. Very friendly and helpful. We have our storage here because of how great the experience has been. Highly recommended!

James J. 
Rating:
5.0

Customer did not leave a comment.

Gordon J. 
Rating:
5.0

Customer did not leave a comment.

Breanna B. 
Rating:
5.0

They were very nice! Explained everything in detail. Will definitely use them again.

Mindy C. 
Rating:
5.0

Customer did not leave a comment.

Renata S. 
Rating:
5.0

Customer did not leave a comment.

Jesicia P. 
Rating:
5.0

Thank you for all your help during my moving day. You went above and beyond to make sure everything was smooth. I appreciate everything

beverly L. 
Rating:
5.0

Would like cruise controls

Philip G. 
Rating:
5.0

Customer did not leave a comment.

LIANNE M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Elizabeth was fantastic!!! Very friendly!!

Justin M. 
Rating:
5.0

Customer did not leave a comment.

JABRIEL B. 
Rating:
4.0

Customer did not leave a comment.

Johnsie B. 
Rating:
5.0

Excellent! They bailed us out big time when the Battleground facility screwed us by giving away out truck that was reserved 4 weeks earlier. It was such a pleasure to deal with a facility that was professional, clean and cared, especially in light of the sleepy people running the Greensboro facility. I would like to review them but they never gave us the truck so it won't let me review. Happy to have a conversation about Greesnsboro facility is a supervisor wants more info. Use this Burlington facility- they rock!

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

ARLEEN F. 
Rating:
5.0

Customer did not leave a comment.

Sheila T. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn B. 
Rating:
5.0

Cant' think of a thing to improve

June P. 
Rating:
5.0

Very pleasant lady to work with.

Nashea D. 
Rating:
5.0

Customer did not leave a comment.

Brendon B. 
Rating:
5.0

Your on site agent at Americas Self Storage in Burlingtin, NC was exemplary! Quick, efficient and availaboe if I had any questions. I will rent again because of the great experience at this location.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Dominick G. 
Rating:
5.0

Friendly people! Very efficient!

Laurie B. 
Rating:
4.0

Best experience

Evelyn C. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

This is not a comment on where I dropped off my truck to but where I was initially sent. The original location on N Church St. appeared to be a vacant building with a U-Haul sign hanging from a post. This needs to be updated.

RICHARDPHILIP M. 
Rating:
5.0

So very easy! Staff wonderful- will definitely use them again!

Brit S. 
Rating:
5.0

You guys were great and the pricing was affordable!!!

Lorie S. 
Rating:
4.0

Very helpful and nice people!

GWYNNETH H. 
Rating:
5.0

The level of service is nothing short of outstanding!

Stephanie A. 
Rating:
4.0

Customer did not leave a comment.

RIAN P. 
Rating:
4.0

Keep the personel you have there. The young lady who processed my order was very kind The gentleman who assisted me with the truck was very polite. Both displayed excellent customer service. My pick up was Saturday April 17, 2021 @11am.

Johnnie B. 
Rating:
5.0

Customer did not leave a comment.

Seanessee W. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Not a thing

Melanie P. 
Rating:
5.0

Customer did not leave a comment.

Mikesha K. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Emory N. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

100% positive experience! Perfect and professional customer service!

Alyssa M. 
Rating:
1.0

stop over charging

Nathaniel H. 
Rating:
5.0

Very helpful folks. Clean equipment and they had moving blankets and appliance hand trucks in stock! No surprises. Wish I had rented here last time.

Anthony A. 
Rating:
4.0

It was good and good service

Dami A. 
Rating:
5.0

The facility and the woman helping us were top notch. Super clean facility with someone knowledgeable, helpful, kind and professional helping us. We TRIED to do contactless - but that was an EPIC failure. Not the fault of this office, but of U-Haul Corporate. HORRIBLE failure. Fortunately the employee on site knows people and customer service ideals and implemented them. But I will NEVER recommend contactless to anyone as a result of this experience. I will STRONGLY advise against it.

Kelly P. 
Rating:
5.0

Nothing. Everything was perfect and the staff was helpful and friendly.

Sheila T. 
Rating:
5.0

Great experience and Staff!!

Regina A. 
Rating:
5.0

Friendly, efficient and extremely helpful!

Wayne D. 
Rating:
5.0

No improvement needed! Elizabeth and her husband are absolutely AWESOME! They ate at the top of their game, providing EXCELLENT customer service!!! They are super nice and very efficient! They definitely put the customer first!!! We have rented u-hauls from this location on 2 different occasions. Both rental experiences were top notch!!!!

Thomas G. 
Rating:
5.0

Elizabeth was great ! She explained everything to me, so I would know exactly what to do and look for. She made checking out & back in the truck rental process a breeze.

Penny H. 
Rating:
5.0

Customer service was above and beyond . I will recommend them and now only use them

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Thank you for an excellent moving experience with Americas Self Storage. Elizabeth was very helpful and pleasant to work with. Moving is stressful enough, so it was very nice to have a pleasant experience with your company!

Sandra S. 
Rating:
5.0

Very good service

Daniel R. 
Rating:
5.0

Front Desk Receptionist was Cordial and Informative

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

HEATHER K. 
Rating:
5.0

Staff was the best

Laguardia B. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Great Customer service, clean truck. The folks were friendly, knowledgeable and checked to make sure I got everything I needed

Harold W. 
Rating:
5.0

Very nice and helpful

Tonya S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

They were willing to help in anyway to make sure I had a good experience

GARY M. 
Rating:
5.0

Ms. Yarborough was excellent!. Bright smile, friendly and professional.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

The ease of the process to reserve the vehicle, and complete the check-in process all online, was fantastic!

Stephanie A. 
Rating:
5.0

The lady at the desk was exceptionally good at her job. Cordial, efficient, and very friendly.

Paul B. 
Rating:
5.0

No issues. Quick and easy

Monica E. 
Rating:
4.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

Helena S. 
Rating:
4.0

Customer did not leave a comment.

Darrell M. 
Rating:
5.0

Keep the management team (Elizebeth & husband). They were excellent to work with and like family.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
5.0

Very friendly, professional and great customer service!

Amelia D. 
Rating:
5.0

The couple that runs this rental location was very nice and helpful. I believe her name is Elizabeth...not sure of his name.

Michael W. 
Rating:
5.0

Americas' people in Burlington were great. Great couple.

Wayne W. 
Rating:
5.0

The couple who own this store are awesome! Best customer service.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Earl W. 
Rating:
5.0

No flexibility on a marginal amount of gas.

John P. 
Rating:
5.0

Excellent customer service!! I'll be a repeat customer.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Excellent service. The vehicle was ready and check out was a breeze! Return (same location) just as fast and pleasant. Overall, a very fluid transaction.

William R. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
No reviews have been submitted for this location.

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