Pick up and return was very easy.Martin J.
Customer Reviews for Ample Storage
(U-Haul Neighborhood Dealer)
Saint Charles, MO 63301
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees were all gone due to a funeral. That part i understand and was fine with. But when both other methods of truck pickup failed (website, app) , causing me to be put on hold with customer service for 40 minutes, finally getting my truck an hour after arriving, I was not happy.Travis S.
Customer did not leave a comment.Tsolmon T.
Be sure to make customers aware of the $30 service fee.Charlotte C.
Customer did not leave a comment.MARCICA B.
Customer did not leave a comment.James D.
Customer did not leave a comment.Brenden H.
Customer did not leave a comment.Stephen E.
Super helpful thanks !!!! Great experienceAnthony C.
This is an unmanned location. I wanted receipt upon return.MIGUEL C.
Customer did not leave a comment.Alexander S.
Customer did not leave a comment.Joseph G.
Customer did not leave a comment.Remi T.
Customer did not leave a comment.Laurito L.
Customer did not leave a comment.Francis F.
Large sign pointing out the key drop location.KENNETH G.
Customer did not leave a comment.Kevin C.
The pictures of rental for review at pick-up were out of focus rendering them unusable for accurate condition report. A few spots which I documented by pictures were not marked on truck and car dolly. Also, on app for check-out I attempted to correct mileage by taking picture, but it did not correct. It was only a mile, but it did not accept correction.Jean C.
Great customer service, very helpful. Would rent from here again.Julie N.
Customer did not leave a comment.Vincent M.
Friendly and helpful staff (Scott)Jerome D.
Although I was pleased with the friendly professional attitude of the manager, and the excellent condition of the equipment, I was a bit taken aback when I was charged for 9.81 miles after taking a route that was only 6.9 miles!Eric T.
Customer did not leave a comment.STEWART D.
This review is not for the drop off location per se but more for Uhaul in general. When I got to the original drop-off location, they said that they could not accept my drop-off and that they got a call earlier in the day to send me up the road to another drop-off location which was 2 miles away. I did not get any notification of this change. Then when I got there, they were closed and referred me to using the app to return it after hours. That was when I noticed that the drop off location was in fact on the other side of town and NOT where I was referred to (I did NOT get any notification of this change either by phone, text or email.) I then called the Service Phone number listed to speak with an agent and gave up after waiting on hold for 25 minutes. I drove to the final drop-off location--they were also closed. I used the mobile app to return the truck -- took pictures, as directed...What a pain in the rear and I was very upset by the entire ordeal. I was just planning to make a quick 10 minute trip to drop off the truck 2 miles away from my final moving location. Instead it took over 1.5 hours and a drive across town. I will not be recommending UHAUL to anyone.Terry W.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.William H.
Customer did not leave a comment.Kelly K.
The customer service was fantastic. Best place to rent Uhaul and storage. Highly recommend Ample Storage.Scott W.
Customer did not leave a comment.Michael M.
I really appreciated the phone call in advance. He was very professional, explained the status of everything, and was very clear to explain that he was available to help if anything were to go wrong.Josh B.
Customer did not leave a comment.Donna P.
Customer did not leave a comment.Sallyann T.
This location and assistance was excellent.Karen D.
Customer did not leave a comment.Stephanie B.
No suggestions. Scott at Ample storage is great to work with.Audrey R.
Customer did not leave a comment.Michael M.
Using the self serve order pick up was quite challenging and wasted about 30 minutes of our time. There was no attendant and trying to communicate with customer service was lengthy as well. I tried this service because I thought it would be more efficient in my time and it was notAndrew M.
The team went above and beyond to help u make our move. Thank you!Michaelanthony P.
Customer did not leave a comment.Amber H.
Customer did not leave a comment.Michelle P.
Scott is great. He contacted me with questions the day before my rental and walked me through the paperwork and the truck both before and after. Price was good and I really liked that we could get a truck at the same place where we have our stuff stored. Truck was clean and in good repair. The furniture pads and dolly already in the truck are great ideas.Joseph K.
Scott was great. Met us early and had the equipment ready to go.Donna E.
Scott the owner was a huge help in getting me a truck to his location. GreatserviceGary B.
Went to another location the night before and was unable to get the keys from the 24 hour. I was very disappointed and had to change all my plans to schedule the next day.Joshua M.
Perhaps let people know in advance the type of electrical connection they will need to connect your equipment to their vehicle. My Yukon did not have a 4 pin electrical receiver so thankfully Scott at Ample Storage had a connector to convert to my vehicle's 7-pin electric port that he borrowed to me to use. Had he not had his own available I would have had to leave to get one and then it would have been after his business hours by the time I would have gotten back. Scott saved the day!Steven S.
Ample storage location is perfect. Scott is great to work withaudrey R.
Person out when we got there and had to wait about 15 minutes and had to call the main UHaul location.John P.
Nothing service was greatEd S.
Customer did not leave a comment.Dustin M.
Customer did not leave a comment.Bob Z.
Staff that helped me was very knowledgeable and made me feel comfortable with check in/truck and equipment rental!!! Truck was clean and rode great!!! Thank you very much!!!Robyn B.
Customer did not leave a comment.Jessica V.
Customer did not leave a comment.jeffery B.
Very unprofessional and rude staff memberKevin T.
Scott was a great help with my rental experiencemark M.
Customer did not leave a comment.Phillip B.
Close to home, very friendly and accommodating, highly recommend.Keith M.
The agent, Scott, was a great! Everything was ready for me when I arrived to pick up the truck and he gave me very good instructions on it. I would definitely work with Scott again.ron N.
Everything was good, First ClassLeslie L.
Customer did not leave a comment.Jon M.
Customer did not leave a comment.Carl S.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.cherie B.
Customer did not leave a comment.Rebecca M.
Customer did not leave a comment.Jill R.
Customer did not leave a comment.William M.
Customer did not leave a comment.kathy S.
This location was VERY difficult to find using our GPS. We were not familiar with the area and had to make 2 phone calls to get there. But the owner was very helpful.William S.
Scott is someone who truly understands the meaning of customer service. He was extremely helpful and accommodating.Steven M.
Excellent customer service from a small location.George R.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.CARL S.
Scott is great to work withaudrey R.
Customer did not leave a comment.Tom M.
Customer did not leave a comment.
Customer did not leave a comment.Virgil S.
Customer did not leave a comment.Christine S.
At least see if they have any questions not just say leave the keys in the truck and walk awayEd K.
Customer did not leave a comment.RUSSELL M.
Customer did not leave a comment.NIKKI N.
Customer did not leave a comment.Freddie H.
Customer did not leave a comment.Anna K.
Ample storage was very helpful and friendly- great experience will use againjeff P.
Everything worked as expected. No issues at all. Thank you!!Robert O.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.ERIN P.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Chris S.
Great serviceRonald H.
Scott white side at Ample Storage is always extremely helpful.audrey R.
Customer did not leave a comment.John C.
Customer did not leave a comment.Arielle D.
Scott was awesome to work with! The truck was old and beat up. I am glad I just used it local. You need to invest in new equipment.Jason E.
Allow me to pick up the equipment at the requested location.Frank Q.
Customer did not leave a comment.raymond H.
Customer did not leave a comment.Joan B.
He said he was supposed to be closed for family reasons but agreed to stay until we could pick it up. We couldn't have been more appreciative. Great service. We would recommend.RYAN M.
Customer did not leave a comment.NOBLE H.
Ample storage is excellent to work with. Love the convience to new townaudrey R.
Customer did not leave a comment.ashley G.