Turned truck in, and Lady all I needed to do was turn in key. Was charged for fuel, when it actually had more in it when I returned it than it did when I picked it up. I have rented truck probably 4 times in last 40 yrs, but will never rent from Uhaul again or recommend it to any of my friends!Thomas S.
Customer Reviews for Anniston Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman working the desk was extremely helpful and happy to assist us!Mary W.
Customer did not leave a comment.Kevin G.
Everything at this location was excellent!Randy S.
Customer did not leave a comment.daniel W.
Customer did not leave a comment.richard J.
Customer did not leave a comment.richard J.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.Latresa P.
There was confusion on Uhaul's part for the return date. I explained when I reserved the truck a week earlier and also when I picked it up on Friday afternoon that I would be returning it on Monday and would more than likely be needing to rent a storage unit. When I was on my way back with rental on Monday I received a call stating that I was supposed to have brought it back on Saturday. It was very awkward but I explained to on the day reserved and the day I picked up. They knew. The was not my problem the info was not listed properly by Uhaul in all records. Other than Uhaul's confusion on the return date, it was an OK experience.chip W.
The chains From the trailer would not attached correctly to our Nissan Pathfinder we had to go buy some clips to make it work. Perhaps having those clips available at the U-Haul place would be good.Theodore F.
Customer did not leave a comment.Barry G.
Talk to the customers better and do your job I think it's a shame that we got charged for something it shouldn't we have not got charge forEric H.
Customer did not leave a comment.larry S.
Very good transaction picking up the vehicle! Friendly knowledgeable and fast!James W.
Amazing!Brittany P. | Reservation
Customer did not leave a comment.David T S.
Very professional/courteous staff. Reserved my storage unit online the day before and the staff promptly had my account established and unit ready within 10-minutes. Easy access to units.Dale A. | Reservation
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.gary S.
Easy check in. Representative was very friendly, informative, and helpful. Nice clean environment.Adena R. | Reservation
Very smooth transaction from reservation to move in! Considering the great pricing too, Anniston Storage is highly recommended.Patrick H. | Reservation
Convenient location for me. Great facility and great to work with people.JACK S. | Overall Experience
Customer did not leave a comment.Jerry L.
We used this facility for outside RV storage for a couple of years; the new area is more open for pull-in/out. Would be helpful to have water and electricity available in the outside area .CRAIG T. | Overall Experience
The woman taking the truck back was absolutely rude.JOSEPH C.
Customer did not leave a comment.charlie C.
Everything was greatRoger H.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.Michael P.
told to pick up truck @ 8:00, store doesn't open until 8:30. attendant was short patience and a bit rude. truck was issued to me with less that 1/16 tank of gas; low fuel light came on as I drove out of their parking lot. took 25.036 gal ($52.55)Mark C.
Customer did not leave a comment.Jackie R.
Customer did not leave a comment.John P.
Customer did not leave a comment.stephen F.
location not open on week-end. was unable to confirm reservation, had problem hooking trailer due to inadequate staff at location, receptionist did a good job.DAVID A.
Kim and staff have always been extremely nice and helpful. This is my preferred rental spot in Anniston, AL.Jeremy B.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.DAVID H.
I was skeptical about returning the truck without personnel being there to inspect the vehicle and give a receipt. However, I did leave the truck because I had to return to Montgomery for work today. Prior to dropping the truck off, I swept out the loading part of the truck and cabin to make sure I left nothing behind. I didn't eat/drink inside the cab & I kept it just as clean as I picked it up. The cab was clean and nothing was left on the floor or cup holders. I received my receipt via email today saying that I had been charged $15 for cleaning fees. I called to the U-Haul on Redd Morris & asked what type of cleaning had to be done. The woman on the phone said, "The truck was a mess. It was stuff in the cupholders." I know for a fact, there was NOTHING in the cupholders and I did a good job of making sure there was no dirt or anything left behind. I feel she added a random $15 fee to my card, simply because she could. I do not appreciate that. I am going to need another hauling truck in the upcoming months, but I don't want to deal with being charged extra for no reason.Brittney C.
The business was closed but there was a drop box for keys.Hakima R.
Customer did not leave a comment.Teresa A.
Customer did not leave a comment.Yurika P.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Sharon S.
Customer did not leave a comment.Robin S.
Once I finally found a trailer to rent the service was awesome!!!!!amy Y.
Customer did not leave a comment.David B.
Customer did not leave a comment.DON T.
Great experience! Thank you.STEPHEN P.
clone Anniston storage.good people to do business with.JACK J.
Staff was extremely helpful and friendly. The ONLY issue we had was that it was a bit difficult to find.Kathy D.
Customer did not leave a comment.GREG Y.
Customer did not leave a comment.DEREK J.
Excellent service! I will definitely recommend this to anyone needing moving vans and I will use this location again.WESLEY F.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.SHEILA S.
Customer did not leave a comment.DAVID L.
Keep up the good service to the customersGERARD M.
Put in complaint, waiting to hear from regional manager ?CHRISTINA R.
Customer did not leave a comment.JEREMY B.
Customer did not leave a comment.SAM B.
Willl most likely return to do business again.Sterling D.
Customer did not leave a comment.Rhonda V.
Customer did not leave a comment.REGINALD C.
Well satisfiedJOYCE G.
Correct the phone number for Anniston Storage on your web site and customer communication. I had to go the Anniston Storage web site to get the correct phone number.WAYNE B.
Customer did not leave a comment.Clay W.
Customer did not leave a comment.ROBERT O.
Everything was great...keep up the good work!Southern C.
Friendly customer service, clean, well maintained equipment. Really impressed!!tommy M.
I had no problems. The uhaul was very dependable.Aliza C.
Customer did not leave a comment.TED F.
Customer did not leave a comment.Murlene T.
Great job! Thanks to everyone!MATT N.
Excellent vehicle. Super excellent staff!Cathy A.
I was reluctant to do the uhaul rental after I had called several locations and was told they had empty lots, but when I called this location, the lady was extremely helpful and accomodating. She also was low on rentals but she kept trying til she found a way. The equipment was new and clean and the pickup location was clean and professional. I would recommend this location to others but would be concerned with some of the others in the Jacksonville/Anniston area.Jan M.
Customer did not leave a comment.RUTH C.
Customer did not leave a comment.Paul J.
Customer did not leave a comment.EDWARD W.
Customer did not leave a comment.JAMES H.
The customer service representative was very professional.SHIRLYN G.