I was charged more than my reservation receipt. About $40 more than my original rental receipt. Additionally, there was no gas in the truck and when I returned it with the same amount, the Clark in Appleton told me I would be charged an additional $20 for gas. I have rented 15 U-Haul’s over the past few years or so. It was always a great and seamless experience. I do not understand why gas stations are now involved. It used to be a 5 star experience every time and now it’s a 1 star experience. Additionally, my rental was for 2 days and I received a text 6 hours after I picked up the truck that a family was waiting to use it. Just a terrible experience and getting random gas stations involved is just getting further away from the Uhaul standards.
Nicholas S
Customer Reviews for Appleton Clark
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get people that speak english. I went into the gas station, the guy behind the counter had to call someone on video call/facetime to start the process. I was doing everything on speaker phone 2nd hand. I didn't sign anything, he basically asked if he could put my initials down, like I had any other choice? I didn't sign anything, just agreed verbally on the phone. Took over 10 minutes
jon b