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CINDY B.
Customer Reviews for Appleton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Receptionist was real nice polite
Justin A.Donor change pickup location.
gary V.I have used this site twice now and the customer service is amazing, the price can't be beat and I will continue to use them for any Uhaul or storage needs in the future!!
Jaimi P.Just keep doing what your location is doing. Very satisfied and will use again and also recommend to others.
bob T.All went very well. Thanks for being so helpful and polite.
jeff M.Attendant was very nice, had a good energy
Debbie R.Great service, dependable equipment.
William M.Nothing
Justin H.Fast and efficient service. Equipment was in good condition. I would rent from this location again.
Bradley L.Excellent
Michael R.Office personnel extremely helpful and knowledgeable. Convenient pickup and drop off. Large parking lot for maneuvering.
Andrea K.Spencer Street U-Haul location in Appleton is always very reliable, clean, and I would highly recommend them.
John S.Trista is great. Let her know what you need and it's there. Highly recommend Appleton Self Storage.
tony D.I came in now to rescind a review, but being unable to figure out where/how to do that, I will leave a new one as an update. In summary, though-- all has been resolved. Originally, I was hit with a little bit of after-the-fact 'sticker shock' and jumped to a conclusion that I was hit with a charge I was not informed of, a charge for dropping off after closing. It turned out this was not the case. The other shocking charge was an unexpected 40+ miles on my odometer, however it is possible I did not take the route my GPS had provided when I'd originally pulled up the distance. I am confident there was no error on Uhaul or Appleton Self Storage's part regarding this. Everything else was good- the facility felt 'clean' and new, and the truck was in great shape. It ultimately came down to a misunderstanding over numbers. I did learn that for my own peace of mind, I should check the odometer when renting a vehicle, but also that Appleton Self Storage is a great place to go for your truck rental needs.
Jason R.Easy check-in/check-out experience. Lots of space in the parking lot to easily access the trailers/vehicles.
AARON N.check safety chains on that trailer unit
Andrew V.Very easy pick up and everything associated with it. Staff was very friendly and thorough.
jeff M.Easy to rent. Staff was great.
Eric V.The lady I spoke to was outstanding. She allowed me to keep the u haul for 6 more days with no charge. In that time I was able to move stuff into a storage unit. Thank you to the awesome lady at this location!!! I believe her name is Heather.
Alisha L.Excellent customer service from this location. We've had to rent a uhaul several times in the last few weeks and keep going back here because of that. Moving can be stressful and it's just nice to have a super friendly helpful customer service person helping you out.
Leslie R.Not sure of the lady's name at Appleton Self Storage, but I've had the pleasure of dealing with her for the rentals. Will definitely use this place again and recommend to others
Joseph D.The staff at both locations were professional and very helpful. Thank you all for a great experience.
ROBERT M.Not much. Very happy with the whole experience! Easy to do online, (although my son said I should have just gotten the ap) easy pickup with great instructions. The trailer was perfect. Easy to handle, hook up and drop off. 5 stars
Michael A.Fast & friendly service. In 5 minutes I was on my way with my rental.
Dave L.Stronger tie down rings in the enclosed trailers, for heavy items. Excellent place to go, great management, great service. Thank You.
William M.The only place I will rent from
clay H.I would recommend Trista and Appleton Self Storage for your next U Haul rental.
tony D.This was hands down the best customer service experience and easy transaction to rent equipment that I've ever had.
Tyler B.A very friendly lady assisted me during the pickup process! She explained everything clearly, effectively, and efficiently. I was a bit hesitant about driving the 20' truck, as this was my first time. She made me feel comfortable and confident! 10/10 recommend this location.
Libby L.Manager of this facility was exceptional. Will be returning with any other rentals that we need.
Tom B.Everything was perfect!
David H.I can't think of any part of the experience that wasn't done well.
COLLEEN L.Friendly/knowledgeable personnel. Truck was ready and clean. Clear, concise instructions.
PAT S.Luv this local u haul location and the friendly neighborhood service is the best. 👍🏆🥇💯
david L.Lady at the counter was super nice and helpful. It made the experience great.
Kurt M.Customer service was awesome!
Pat M.Everything was great. The counter attendant greeted me with a smile and was friendly which was very nice.
clay H.Keep up the friendly service!
KEVIN B.No improvements needed!
Nathan M.Equip was ready & waiting for me. Easy policy
MICHAEL C.Best place I've ever rented from. Superior customer service!
Michael S.The office was closed without warning. But the uhaul toll free number person helped me.
WILLIAM M.The Lady that helped me is real nice and helpful. She knows what she is doing.
Bob D.Was perfect-as good as it gets!! AAA+++ Very nice woman who couldn't have been more helpful! Thanks
KEITH C.No improvements necessary. Service was fast and great.
RICHARD B.The girl/ woman who waited on me was just wonderful and answered my questions and went above and beyond to make sure that I was prepared. She looked up the address of the Appleton recycling facility and helped me a lot. She deserves a Good Raise
KELLY E.We always go to this location because the staff of so nl great.
Angie K.Everything was smooth. I even forgot my trailer light adaptor and they were nice enough to loan me one even when I said I'd purchase it.
Joseph D.Very friendly staff, they were understaffed for early morning rush.
steve W.Just an overall pleasant experience.
Michael S.The 24/7 checkout system failed and was on hold for 25 minutes to get issue resolved. Web system are poor at best. Location staff was friendly and helpful. They advised next time to contact them instead of trying to use Company system since they rarely work.
Timothy M.Great experience. Thank you.
Kevin D.This was the best experience I have ever had with U-Haul. Nothing to improve at that location.
ed S.Quick & easy rental. Team member was super helpful.
GEORGE C.