Customer Reviews for Arabi Self Storage Station
(U-Haul Neighborhood Dealer)

151 reviews

7405 Saint Bernard Hwy   Arabi, LA 70032

(504) 392-7542

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(504) 392-7542

7405 Saint Bernard Hwy
Arabi, LA 70032

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Get customer service

Mark S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Good service

Michael W. 
Rating:
5.0

Great experience! Would highly recommend the trailers from uhaul!

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

CASEY S. 
Rating:
4.0

Frustrated that I was not able to return dolly to nearest location, even though that was specified and accepted at time of reservation.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

JODY H. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE C. 
Rating:
5.0

Great customer service!

AMANDA W. 
Rating:
2.0

Customer did not leave a comment.

Latoya P. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

JACKIE H. 
Rating:
4.0

Customer did not leave a comment.

LEWIS S. 
Rating:
5.0

Customer did not leave a comment.

Tamer H. 
Rating:
5.0

Customer did not leave a comment.

CRIS V. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

REFFEL G. 
Rating:
5.0

Such incredible help, the employees were very very helpful and kind, even though there were a lot of issues I need to resolve before I could pick up the trailer.

NICOLE S. 
Rating:
5.0

No one told me that the location where I made the reservation in New Orleans had been changed. The new location was much further

WILLIAM E. 
Rating:
5.0

Everything was perfect. The customer service was great!!!!!. It was a smooth transaction, and was complete in no time. I would highly recommend this location to anyone.

Holly A. 
Rating:
5.0

Customer did not leave a comment.

CRIS V. 
Rating:
1.0

Customer did not leave a comment.

LASHAYLA G. 
Rating:
5.0

Customer did not leave a comment.

STACIELYNN R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

GLENN P. 
Rating:
5.0

All in all good

Roy M. 
Rating:
5.0

I wasn't happy with strap popping half way thru my travel. It was very unsafe. I had to use a personal strap to hold dolly strap down in order to complete my travel. Service and atmosphere was amazing!

FINANDO M. 
Rating:
5.0

Friendly and helpful staff.

Joseph L. 
Rating:
5.0

I needed the help of roadside assistance, and was I forward that the insurance I paid for, not roadside assistance did not cover any type of towing. That's ridiculous. Why?

Chloe B. 
Rating:
5.0

Though the trailer performed as required, the 4x8 trailer seemed very old with many rusted components (wheels, exterior metal on trailer, and hitch). As I drove away, I had misgivings about the condition of the trailer. However, the attendant assured me it was reliable and her comments proved true.

Ted T. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

The inside of the truck was a lil dirty,but customer service was good...

TAMEKA W. 
Rating:
5.0

This was one of the best Uhaul experiences I've had Had to tell my friend about it I rent quite often The staff was great, great personality Keep up the great job

ALVIN B. 
Rating:
1.0

I scheduled to reserve a truck about 2 weeks in advance at a Uhaul close to my house. The day of I drove to that location and waited in line for a full half hour, my reservation was canceled. Apparently my reservation had been moved to Arabi, that's 20 minutes away from the location that I reserved the truck. When I arrived at Arabi the employee told me she had cancelled my reservation because my number was disconnected. I have had the same phone number for about 29 years and haven't had any problems with it. As I was standing in line and she finished checking me in I got a text from them on the same phone number that was in the system. Between the waiting in line at the first location and the drive to and back from Arabi I lost over an hour of my time in an already stressful move. I sent an email complaint when everything but have yet to hear a reply. I am extremely unhappy with the service I have received from Uhaul and will go out of my way to not use your services again.

Brandon S. 
Rating:
5.0

I really don't know, because the service was excellent real excellent and professional

MARIO W. 
Rating:
3.0

Customer did not leave a comment.

LETIA R. 
Rating:
5.0

Expand older vehicle datbase Auto transport good for classic or antiques. My towing towed combo worked fine even though website said no. All in all a solid deal. Insurance is a good value.

leigh V. 
Rating:
5.0

Used the after hours return process and it was great!

David S. 
Rating:
5.0

My original reservation was at New Jerusalem Car Wash but my vehicle wasn't there and your agent was of no help. Yet I drove by the night before my pick up date and saw a unit there. Very dissatisfied. But Arabi was close and luckily had a unit.

William T. 
Rating:
2.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Dwight D. 
Rating:
5.0

Customer did not leave a comment.

Devonne P. 
Rating:
1.0

Contract with people who know what the hell they are doin

Marilyn B. 
Rating:
5.0

Customer did not leave a comment.

Deirdre F. 
Rating:
5.0

Customer did not leave a comment.

Leigh-Taylor H. 
Rating:
5.0

Customer did not leave a comment.

SCI M. 
Rating:
5.0

Customer did not leave a comment.

SHANTI T. 
Rating:
5.0

Customer did not leave a comment.

ARIEL M. 
Rating:
5.0

The inside of the truck had a leak and I had a $1,800 mattress and it rained on my trip and it stained my mattress and ruined it

Louis G. 
Rating:
5.0

Customer did not leave a comment.

ELMER L. 
Rating:
5.0

Customer did not leave a comment.

Drew F. 
Rating:
5.0

Customer did not leave a comment.

carlos M. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

This location is not convenient to me, but the location on St Claude will never get my business again

Horace Richard J. 
Rating:
5.0

The staff was very friendly and helpful

James H. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

When I made reservation it didn't mention I had to have $60 hold on my prepaid debit card.I'm still waiting to receive $60 hold on my prepaid card

Lonnie K. 
Rating:
5.0

Customer did not leave a comment.

Morgan D. 
Rating:
5.0

Fix the potholes.

deirdre F. 
Rating:
5.0

Customer did not leave a comment.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

Clinton N. 
Rating:
5.0

Customer did not leave a comment.

ELROY R. 
Rating:
5.0

Very friendly and helpful staff at the pick up / drop off location

Robert B. 
Rating:
5.0

We arrived just after 5:00 pm to drop off the trailer only, and I was having trouble checking in just the trailer. The woman who was still there let me in and helped me check in the trailer. She was very friendly and not upset that she had to stay a couple of minutes after closing. She went above and beyond for me, and I really appreciated it.

Lisa O. 
Rating:
4.0

everyone was very helpful.

DAVID S. 
Rating:
2.0

They charged me an extra day just for being late a few minutes

Nohemy S. 
Rating:
3.0

Not charge so much for the price I paid I could have gotten my own dolley

Jawaski P. 
Rating:
4.0

So convenient using the online service. Super smooth process, beginning to end!

Brent T. 
Rating:
2.0

Customer did not leave a comment.

Carlton D. 
Rating:
5.0

The ladies that assisted me did a wonderful job, they were pleasant and fun.

Kenneth D. 
Rating:
1.0

Customer did not leave a comment.

Lakeisha W. 
Rating:
3.0

I did a self drop off. Besides the flooding parking lot on a abandoned looking lot, it was fine.

Gabrielle H. 
Rating:
1.0

You don't i know it was cheaper in the week days and if the gas was not right you could have let me know not charge 7 gal for more money, It was way to much with hidden charge. Every time I called the price went up!!!!!!!!!!!!!!!!!!!!!!

JEAN C. 
Rating:
1.0

Customer did not leave a comment.

Roderick J. 
Rating:
3.0

I feel the rate was a bit high, an also I believe the odometer is somehow rigged to make you spend more money

TAMMY H. 
Rating:
1.0

I paid to rent the truck and then I had to wait for the representative to sweep out my truck because she was helping the next customer. I waited outside yo give her a chance to sweep it out like she asked me. Well after awhile I went back in the building and she was selling another rental to Someone else. I interrupted and said mam I paid for my truck already and now I have to wait for you to help someone else when you are not finished with me? But you take my money? She then came outside and cleaned the tru k, but, the truck smelled like cigarettes. It was disgusting inside. The windows needed to be windex and they were dirty. My son was coughing a lot from the cigarettes. Why does U-Haul allow smoking in the trucks? Why aren't fees given for doing that. I am very disappointed. This the second time in a row I had a terrible experience with U-Haul. FROM NOW ON- I WILL GO TO PENSKE.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Osman A. 
Rating:
5.0

Customer did not leave a comment.

Ezelia M. 
Rating:
5.0

Had no choice. It was the only location where the vehicle I needed was available.

millard C. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Kyle B. 
Rating:
4.0

Customer did not leave a comment.

Lindley T. 
Rating:
4.0

Customer did not leave a comment.

jacob S. 
Rating:
5.0

Customer did not leave a comment.

Glenn E. 
Rating:
5.0

Awesome job!!

Allison D. 
Rating:
5.0

Customer did not leave a comment.

Victory G. 
Rating:
5.0

Customer did not leave a comment.

Kionna L. 
Rating:
4.0

Customer service at the location I picked it up was very good. But overall the experience SUCKED!!! I made a reservation two weeks to a week and half for 26 truck at a location that was ten minutes from my house when I made the reservation the guy at this location said I would have to make reservation and the try would be available I was never told that the truck wasn't available until a few days later I received a text telling me that there was a 26 at a location 20 miles away in a different parish when I complained about and asked why I was told that even though I picked a location I doesn't mean the truck is available so I asked if someone could bring it to the location I had chosen and was told no that truck belongs to that location so I asked will I still have to pay mileage because that wasn't where I had wanted to pick it up and was told yes I would be charged mileage so of course I didn't want to the truck and was going to cancel the reservation and then I was found a truck that was a 20” it was in my parish but was 8 miles away so this morning I passed the place that I had originally order from and I saw a 20” truck at that location which is two to three miles away from my house. So it was more about charging mileage that the convenience of the customer

Wanda W. 
Rating:
5.0

VERY EASLY CONE. IN AN OUT QUICK. THE STAFF VERY NICE AN PROFESSOANL

Judy M. 
Rating:
4.0

Customer did not leave a comment.

Alisha S. 
Rating:
3.0

Went be renting again ever

Katrina W. 
Rating:
5.0

Customer did not leave a comment.

Brandy G. 
Rating:
1.0

The lady lied and told the dispatch person that she rented a car carrier local,we told the lady 4 times that we where turning it in in Gulfport, Ms NOT returning it to New Orleans! Then she sent a e-main saying that we violated the rental by not returning it on time! They charged me twice,threatened to charge me $300 more,finally had to get supervisor involved, they still charged me more than I agreed to and I am still waiting for a $25.00 credit they owe, and I still think they should only bill me what the contract stated! It was a bad ordeal!

Anthony P. 
Rating:
3.0

Good service, but not primarily a U-Haul business.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Raven L. 
Rating:
5.0

It was late and I left the trailer there. I called the next day and I was all set. Quick Easy and Great!

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Khaja A. 
No reviews have been submitted for this location.

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