Customer Reviews for Arch Village Exxon
(U-Haul Neighborhood Dealer)

879 reviews

9211 Midlothian Tpke   Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

(804) 330-1388

Location Hours

  • Mon-Sat: 8 am - 10 pm
  • Sun: 8 am - 9:30 pm

Services at this Location:

Contact Us

(804) 330-1388

9211 Midlothian Tpke
Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 10 pm
  • Sun: 8 am - 9:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Every person that helped me was great but the online check in was a nightmare. They kept changing locations after I got to the location and then when returning the rental U Haul charged me for going over the mileage limit which I wouldn't have done had they continuously changed the location for pick up and drop off. What's up with that!!! There was no warning about a change in location for either pick up or drop off and the locations weren't exactly convenient either. Thank goodness for the actual people that were there to help me otherwise I would have been completely lost and when trying to call U Haul's 800 # I waited for over 20 mins for a customer service rep to answer the phone and then gave up and disconnected the call. That online/App experience has definitely made me reconsider using U Haul again.

MARYLEECH H. 
Rating:
3.0

The van was not clean when I picked it up. The inside had not been swept out.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Robin A. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
2.0

I was told that if I bought the truck back before 11 I would not be charged for another day. But that was not the case. I was charged for 2 days

Aaron F. 
Rating:
2.0

I ordered moving blankets and they didn't have any. Had to wait for them to remove them from the order. Drop off location was supposed to be Buford Road and it was changed it to the main Uhaul location on Midlothian. Drove an extra 30 minutes to backtrack to that location.

Leo S. 
Rating:
5.0

Had the truck waiting and ready for me. Checkout was fast and efficient.

robert C. 
Rating:
1.0

Overcharged my card placed u known charges Changed my pickup location three times and then refused to give me difference And the seat in I haul was ripped

Jacqueline P. 
Rating:
5.0

Please update Google to reflect the actual Uhaul hours of operation. Google states that the Uhauls are available for rental until 10:00 while the Uhaul hours are until 8:00. The employee kindly honored the Google hours and allowed me to rent me truck.

Ellen E. 
Rating:
5.0

Customer did not leave a comment.

JESSIE D. 
Rating:
3.0

Some of the employees inside were not wearing masks.

Virginia L. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Jong P. 
Rating:
4.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

I've never done an electronic check in before and the personnel there were quite helpful in this activity...

Henry M. 
Rating:
5.0

Great experience!

Christian C. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer service was excellent

Shanta S. 
Rating:
4.0

Customer did not leave a comment.

Charlie K. 
Rating:
5.0

My husband said everything about this uhaul experience was easy. Both ends were efficient. People were helpful. And he appreciated the ease of the experience.

David S. 
Rating:
5.0

Customer did not leave a comment.

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

DAMIENNE M. 
Rating:
5.0

Very good service. Thanks

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Susan A. 
Rating:
1.0

Work on customer service. The location is dishonest, manipulative and aggressive with customers.

VINCENTLEMUEL M. 
Rating:
5.0

Customer did not leave a comment.

Krystina M. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Maintain your quality customer service.

james M. 
Rating:
5.0

Vehicle was dirty on inside with dried up mud. The outside of the truck was clean minus the tires.

Rahsaan W. 
Rating:
3.0

Customer did not leave a comment.

harpreet S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

I've interacted with the owner of this business twice now. He is always very nice as great customer service skills

Joann P. 
Rating:
3.0

Clean the inside of the vehicle - windshield, dashboard and instrument cluster plastic - occasionally!

Robert J. 
Rating:
4.0

Office is a bit cramped. With Covid issues there were 6 or more people in a tight space with no opportunity to social distance. Everyone was wearing a mask, but I would check for an easier way to pick up vehicle without having to enter the office area.

Robert B. 
Rating:
2.0

The uhaul leaked when it rained and got my stuff all wet. The owner wasn't wearing a mask when he checked me in. The check engine light was on. The wiper blades needed replacing. The truck had not been disinfected which is expected during COVID

Marty M. 
Rating:
5.0

In-store experience was excellent. Needed assistance during rental period and Owner was extremely helpful.

Tyrone S. 
Rating:
5.0

As leaving lot noted visor anchor broken and window handle broken.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Wynella S. 
Rating:
5.0

We thoroughly enjoyed talking with David - very personable and knowledgeable. No question we'll consider his services if we need truck rental again.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel N. 
Rating:
3.0

The truck ran terrible. The engine missed and had no power.

Walter J. 
Rating:
1.0

Customer service representatives do not wear a mask at this location with a very small counter space area. I will no longer do business at this location.

ROBERTRENATO F. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

The most convenient location you can find.

AVERY B. 
Rating:
5.0

More mileage

Leslie H. 
Rating:
5.0

Great team, easy to work with

Paul S. 
Rating:
5.0

I forgot my recycle can in the back of my rental. The UHaul rep retrieved it and held it for me until I could come pick it up. A+ customer service, this location is great!.

Stuart G. 
Rating:
5.0

Your online check in is ridiculous. Don't appreciate the required additional contact at last minute nor do I appreciate you calling them at 8:15am, total invasion of privacy. I will not use your service again.

Paula M. 
Rating:
2.0

4 people without masks in a little 5x5 office is extremely unsafe and rude to endanger customers. 1 of them drove the uhaul out front without gloves or a mask, so I had to touch all the surfaces he just touched to drive the uhaul home. I would avoid this place like the plague or else you might get it. Place would be fine if there was no active pandemics.

CHRISTOPHERTHOMA H. 
Rating:
5.0

Everyone I dealt with at the rental location was professional and kind. This is my second time renting from this location and I will only rent from them in the future

ROBERTANGELO D. 
Rating:
5.0

Truck had 108000 miles on it. Moved a little slow but got me where I needed to go

Deborah A. 
Rating:
5.0

Nothing. The staff were very pleasant and professional.

Sherry H. 
Rating:
5.0

My Rep. was friendly and very help. Flawless

Scott W. 
Rating:
5.0

Very minor issues with the vehicle but for a work truck with 11k miles on it, I really couldn't have been happier. The service was courteous and professional, no nonsense, very upfront about things, clearly the man behind the counter had experience in renting these vehicles and he used that experience to help me out. I have checked out other rental places, none are as "you want truck, here's your truck" as U-haul. Fast, you need a driver's license and a credit card, sign a few papers, give a little information, you are in and out in 1/2 hour or less (assuming they have the vehicle you want / need), nothing else comes close to this level of service.

Pascal J. 
Rating:
5.0

Process was quick and efficient and staff was helpful and professional.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Caren F. 
Rating:
2.0

The men working in the store had no masks on during this pandemic. The space for rental is very cramped and I felt very uncomfortable waiting inside the store. They allowed customers to enter without masks. The people working should have on madks😩 The lady that works there had on a mask but the men did not and I doubt I will use this location again until after the pandemic has been contained.

Linda B. 
Rating:
3.0

I did not receive the 40 cents per miles as promised by the service representative. Otherwise, the people were nice and the equipment was in good working order.

John S. 
Rating:
5.0

The check engine light was on, it made an odd noise. It could also use an alignment.

Laura D. 
Rating:
5.0

Very professional and knowledgeable!

Guy S. 
Rating:
5.0

Both the pick and return process were quick and efficient. The staff at both locations were courteous and helpful.

Ethylene T. 
Rating:
4.0

Customer did not leave a comment.

Joshua D. 
Rating:
3.0

Customer did not leave a comment.

GREGORYALAN S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

The guy at checkout was awesome!!

Michael M. 
Rating:
5.0

The service was great the gentleman help me every way he could.

Stanley W. 
Rating:
4.0

Clarity in specific changes in reservations made versus when picking up (e.g., 5 pm pick up and 5 pm drop off changed to 5:00pm pick up 12:00 noon drop off).

Christppher S. 
Rating:
3.0

The location itself was just fine. The gentleman that ended up helping us was wonderful. The online selF-service system was HORRIBLE and we will never use that feature ever again.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
1.0

Arrived at the site and my rental had been given to somebody that showed up 90 minutes before my reservation started. The location claimed my name/information didn't exist in their system. Now I'm getting emails/receipts showing me picking up the truck, paying for the truck, and returning it this morning. Called the site and was told the same story and that somebody would call me back but really it is a UHaul problem..the site is "simply an Exxon gas station". Terrible. I've now spent my Saturday night on hold with Uhaul for 45 minutes (nobody ever picked up). I sent an email through the website (no response). It's now 4:15 on Sunday evening and I'm wasting more time on a reservation that I was never able to pick up. On top of the fact that we had helpers lined up to help us move to coincide with the rental truck on Saturday night. Just an absolute disaster of a customer service experience.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Byron B. 
Rating:
5.0

Customer did not leave a comment.

Craig N. 
Rating:
5.0

Customer did not leave a comment.

BETH P. 
Rating:
5.0

Customer did not leave a comment.

sheldon H. 
Rating:
5.0

Customer did not leave a comment.

DONNIE L C. 
Rating:
5.0

Great service

Maria W. 
Rating:
4.0

Customer did not leave a comment.

Wynnie A. 
Rating:
3.0

Customer did not leave a comment.

Katina L. 
Rating:
5.0

Friendly and helpful

Timothy Z. 
Rating:
3.0

The guy was rude and took other customers while getting mine done. You need one for gas one for trucks! The truck in back hadn't been swept! I hadn't got out of parking lot and mile changed so I paid almost a dollar for a mile I didnt use. I was told it was 100 to hold on card due to prepaid card..held $175 ?? for someone might not have in account is unacceptable! He

Dawn S. 
Rating:
3.0

Maybe actually preapprove your customers before they get there instead of surprising them with additional requirements while sitting in the parking lot waiting to pick up your vehicle. Not to mention the four methods that are acceptable for final approval. I am a teacher so there is no way to verify my employment on a Sunday, on 4th of July weekend no less. Not everyone who rents from you is moving (I wasn't) so there can is no lease to show you. And not everyone has a passport. Which left me the option of providing an alternate contact who was at work and could not answer when called and then had to call back and sit on hold. I was borrowing your van, not visiting Fort Knox. I found the whole experience insulting and really ridiculous considering you already had my drivers license number and my credit card number. I was waiting to be asked for a urine sample and blood donation. I will never utilize your company again nor will I ever recommend that anyone else do so.

Tanya D. 
Rating:
4.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

The U-Haul Staff was both polite and helpful. I will do business with this group again.

Robert B. 
Rating:
3.0

Not all equipment I reserved /paid for was there.

Steven H. 
Rating:
3.0

Customer did not leave a comment.

jasmine B. 
Rating:
4.0

Counter persons were polite and professional. I was in and out quickly. Good job.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

andrew J. 
Rating:
5.0

the gentlemen running the rental service at this location were nice, prompt and clear about the fees. No wait time, everything was ready and they did the return process of mileage and fuel check as soon as I returned it, telling me my final total. Will use them again.

erin C. 
Rating:
5.0

The online check in is extremely slow. Would have been easier to do check in with attendant.

Cory P. 
Rating:
5.0

Set up to reserve at another location. Paid in advance , got there no u haul , Mgr called previous customer, they was not near by to get me the truck, how can this happen?? Do you not see reservations for the following day and know that you was short . I did not get my $50 refund for not having the promised truck . This put me behind by over a hour in 95 degree temperatures

William E. 
Rating:
5.0

Customer did not leave a comment.

Shari P. 
Rating:
5.0

Customer did not leave a comment.

Rob D. 
Rating:
3.0

Staff very helpful.

Kerry B. 
Rating:
1.0

Pickup location was changed without advanced notification. Very frustrating and made me late for appointment

John W. 
Rating:
5.0

Great dealer.

James H. 
Rating:
5.0

Customer did not leave a comment.

Beverley W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
No reviews have been submitted for this location.

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