Customer Reviews for Arch Village Exxon
(U-Haul Neighborhood Dealer)

1,020 reviews

9211 Midlothian Tpke   Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

(804) 330-1388

Location Hours

  • Mon-Sat: 7:30 am - 9 pm
  • Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(804) 330-1388

9211 Midlothian Tpke
Midlothian, VA 23235
(West of Powhite corner of Arch and Midlothian in front of Books-A-Million)

Services at this Location:

Location Hours

  • Mon-Sat: 7:30 am - 9 pm
  • Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and very professional

Rob P. 
Rating:
5.0

Friendly and knowledge

Edward F. 
Rating:
5.0

The 26' truck needs work done to the suspension

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

I ordered a furniture dolly on line but the pickup location doesn't carry them

Laura W. 
Rating:
5.0

They are always pleasant

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Clayton H. 
Rating:
4.0

Awesome customer service, but vehicle was dirty & it smelled like weed….

Carlos D. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Easy check in, easy check out. Friendly, professional staff. Next time I rent a truck, this location will be at the top of my list.

Clayton H. 
Rating:
5.0

Keep winning!!

covey P. 
Rating:
5.0

Customer did not leave a comment.

Huda A. 
Rating:
5.0

So easy and friendly.

Daniel M. 
Rating:
3.0

I would love it if you all had a delivery and pick-up service. For example, have a U-haul rep drop off the cargo van and pick it up from a given location. I rented the van for a school field trip. It was difficult arranging for someone to pick up the u-haul. If a rep delivered and picked up the cargo van from the school, the experience would have been top-rated!!

Stacey W. 
Rating:
5.0

Exxon was great! People excellent! Hopefully trucks area maintenance for good gas mileage. Ran fairly good.

louis G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
1.0

Commit to gauranteed vehicles, and commit to giving the highest customer satisfaction. I didn't receive a refund yet of $110 for my last rental of $388 for various issues that U-Haul should have been able to resolve.

Tyler T. 
Rating:
5.0

Really couldn't ask for more, no nonsense, all they need is a valid driver's license and a credit card that can hold the balance. From the time I knew I needed a truck to when I was hitting the gas we're talking about an hour.

Pascal J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Na

VINCENT M. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

This location offered an excellent rental experience. I know where I'll go when a rental truck is needed. David was the best

KELLY M. 
Rating:
5.0

Best U-Haul

DENZELLMARKEE B. 
Rating:
5.0

Albert was kind and courteous.

Helen C. 
Rating:
5.0

Process was easy from reservation to kind clerk who helped me. I was very impressed!

SOMER S. 
Rating:
5.0

David and Keith were helpful, respectful and kind. Grateful for their help.

Cristian S. 
Rating:
5.0

The station owner was very friendly and helpful. When I returned the truck he met me at the gas pump and using my CC, he pumped the gas for me. We chatted about my daughter's move and the fact that I am once again an empty-nester.... he related similar experiences with his daughters. When I need a moving truck again I will definitely deal with this location.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

dave U. 
Rating:
5.0

David was very helpful and made the process smooth.

Jeannette R. 
Rating:
5.0

Excellent, friendly service and easy reservation system. Overall, very happy.

John F. 
Rating:
5.0

This location was the best U Haul rental place I ever dealt with. Very friendly and helpful! I've rented several U Hauls and by far, this is the best.

Wendy T. 
Rating:
4.0

Great experience

Harry C. 
Rating:
4.0

Keith and David were both wonderful representatives - helpful and friendly

Sara M. 
Rating:
5.0

Customer did not leave a comment.

Jerome G. 
Rating:
5.0

The pick up was very easy and they were available to answer our questions.

Philip D. 
Rating:
5.0

This experience could not have been any better. They were professional and efficient. I left with the truck, did what I needed to, and I dropped it off. No issues whatsoever. It was exactly what I needed and weirdly affordable. Thank you!

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

The truck was great, the pickup was easy. In the middle of the omicron wave though, I would've been more comfortable had the employees also been wearing masks, but they were very helpful and kind.

David T. 
Rating:
5.0

Customer did not leave a comment.

Kristi N. 
Rating:
4.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

They took great care of me when another dealer let me down

Tim Z. 
Rating:
5.0

Everything was perfect!

Kevin S. 
Rating:
5.0

The owner was lovely. He was thorough, kind, and made sure everything was very clear and easy.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

DHRUVIL S. 
Rating:
5.0

Friendly staff and clean equipment.

WADEVINCENT J. 
Rating:
1.0

Maintenance vehicles

Allison L. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

felt my entire experience was on point

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Connor H. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

David was awesome. Very helpful and appreciated his assistance

Cody M. 
Rating:
5.0

Easy check in and check out. No problems. Good service.

Susan G. 
Rating:
3.0

The attendant listed and noted my concerns.

Frank K. 
Rating:
3.0

I called the afternoon of 11/27/2021 to get further help with a reservation for a UHaul and the person I spoke with was not very friendly. He wasn't helpful whatsoever. I had to call a different store to get help with further information because I couldn't speak with him. Then when it came down to pick up the person who checked me in for a truck didn't go over the details of the car (like the start mileage and gas) so when it came time to drop off…it took a very long time for me to drop off the car because of the mistake the other store made with not going over the mileages and gas. It was just overall a bad experience for me and it was my first time trying UHaul. I'm not incredibly sure or interested in using in the future.

Gabrielle S. 
Rating:
4.0

Customer did not leave a comment.

Benjamin F. 
Rating:
2.0

Customer did not leave a comment.

Pam O. 
Rating:
3.0

Check engine light was on when I picked the truck up. Stayed on the entire trip. Pickup location knew it was on.

Ralph N. 
Rating:
3.0

Customer did not leave a comment.

JANELLYNNE H. 
Rating:
1.0

I'm.check in on November 19, all was wonderful,.clerk was helpful and pleasant. 2 days later when I returned the truck, I was so rudely and.disrespectfully, I seriously doubt I would EVER rent from this location again.The clerk yelled at me when I hadn't heard his instruction about not moving the truck back to the spot I had picked it up.from.intially as I am partially deaf and had attended a family members funeral the day before. He SCREAMED quite loudly and humiliated me.in.front of other customers all because, due to my disability, had not heard h

Margaret G. 
Rating:
5.0

The Arch location and the manager was terrific. UHaul and its app and website are incredibly bad. I made a reservation at another UHaul location the day before. I was supposed to finish it on the app. The app continually crashed. I called UHAul and was on hold for 35 minutes with no resolution. Absolutely awful!

Steve B. 
Rating:
3.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Truck needs an alignment for a better ride

Morena P. 
Rating:
5.0

Best place to rent a truck fast easy

DENZELLMARKEE B. 
Rating:
5.0

Owner was very professional and a nice man.

David R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Staff was very friendly, helpful, and efficient. Would absolutely recommend to a friend!

Dana S. 
Rating:
4.0

The location was fine, but this is the 2nd time in 3 months that I rented a truck from u-haul and wanted to pick it up from the location closest to me only to be told at the last minute there was no truck there and I was told to go to a location further away. I used to be able to walk in to any u-haul and drive away with a truck. Get it together, guys!

timothy M. 
Rating:
5.0

The check in app didn't work but the guy at the counter was very nice and helpful.

Matthew D. 
Rating:
4.0

The insides all smelled I rented two days. The windows are very dirty I had to pull over at night and clean it. The other smelled so bad I hand to keep windows open the full time

Albert R. 
Rating:
4.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

The gentleman who helped me with getting the cargo van at 9 AM was super kind, friendly, and professional. He was a pleasure to work with, as was the gentleman who helped me when I returned the van at 7 PM. Excellent customer service all around, but especially the gentleman in the morning.

Robin C. 
Rating:
5.0

Great service.

Wael R. 
Rating:
5.0

Customer did not leave a comment.

Dallon H. 
Rating:
3.0

The storage manager got irritated with me for not using the self pick up app correctly when the uhaul app itself wasn't working. Bad customer service and poorly designed/executed uhaul app.

Maximiliano R. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

Great service and quick!

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Great, professional, quick service!

KATHYROSS G. 
Rating:
5.0

Customer service is great.

Jean R. 
Rating:
5.0

Best place in chesterfield

Denzell B. 
Rating:
5.0

Saad at Exxon the arboretum is always friendly and courtesy.

Anthony B. 
Rating:
5.0

Staff was thorough with explaining the rental process.,, no hassle, I was in and out efficiently.

Percival C. 
Rating:
5.0

We had a really good experience. We definitely will go to this location if We need a U-HAul again. The person at the counter was super nice and He helped us to go through all the process. (Pick up at dropp off)

Anakaren M. 
Rating:
5.0

Not anything as this Location/Staff/Owner are extremely professional and courteous! - Jim Walker

Jim W. 
Rating:
5.0

Very nice to deal with, looking forward to doing business again with them in the near future.

James S. 
Rating:
1.0

The steering wheel was not sturdy, it was difficult to keep the truck steady! It was almost scary at times. They shouldn't be renting a truck in those conditions.

Lorna R. 
Rating:
5.0

The owner/manager was very polite and professional.

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

patrick T. 
Rating:
5.0

Customer did not leave a comment.

Valerie D. 
Rating:
4.0

Customer did not leave a comment.

DORINE D. 
Rating:
4.0

My move required 6 miles total (round trip). I brought the truck back and the lady that checks the truck out said I needed to have the gas on "Full".She admitted it was on "F" but it needed to be past the "F"? The owner (very nice man) said it was ok and she refused to listen to him. I ultimately had to put $3 in the tank to make her happy. I do recommend this location but just know they want the gas tank so full that you can see it when you take the cap off.

Natasha R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELRAYMOND S. 
Rating:
5.0

Everything was excellent. The truck was very clean and the moving experience was how we imagine it was going to be. Excellent customer service.

Davi C. 
Rating:
5.0

The Arch Village Exxon U-haul location was easy and efficient. I would definitely recommend them to anybody that is needing a U-haul. They were extremely nice and took care of us. Will definitely be using them again.

Jade H. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
4.0

Customer did not leave a comment.

Hilda B. 
No reviews have been submitted for this location.

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