The check engine light was on . I mentioned to the clerk an$ said that was in the computer. Don't you take care of your equipment? How am I to believe I won't get stranded?Joseph S.
Customer Reviews for Armor Storage Saddle Creek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Maya M.
Customer did not leave a comment.JESSICA B.
My biggest issue was that I wasn't told that I had to do the check-in while in the parking lot dropping off the truck so I didn't try to check-in until I got back to my house. So now I get charg d an extra $20 because I want informed of the process!Jeanne W.
Talon was super friendly and helpful! Great experience overall!Jean M.
Customer did not leave a comment.ROBERT B.
I have no comments. my experience was great. I highly recommend U-Haul.Denise C.
Friendly servicesCALINDA M R.
Clean and service the vehicle mechanically and don't give the customer a truck that has dirt on the floor of the cab and dirt in the cargo area on checkout. Truck also didn't run very well, mirrors did not adjust which made the day difficult. Equipment I requested with my truck reservation was not available at this location. Some of the equipment that was provided with truck was already broken on checkout.Cody R.
Armor storage actually made the changes I would've liked to see right before we moved out. I chose it because I needed the closest spot, but the through-the-office access was extremely inconvenient and gave us issues. Thank you for installing the coded access! That was all it needed!Kaitlin H. | Overall Experience
Clean the uhaul inside and out! B4 renting The Uhaul had pet hair all over I had to wipe down first and sweep the back cabin. Never again would I rent from this place.Tomas R.
Customer did not leave a comment.Logan D.
Customer did not leave a comment.Aaron K.
Customer did not leave a comment.DAWN S.
The after hours drop off process was really good and fairly easy. I wouldn't recommend this location for a nighttime drop off though as it was in a pretty rough neighborhood and there were some people just hanging out nearby that made me glad I had our dog with me.Richard H.
Customer did not leave a comment.Megan W.
The truck drove very rough and the brakes appear to be low. The app did not work and was unsuccessful in returning truck after several attempts to contact coustomer services with no help and they advised to contact store Monday and I have not been successful yet. I should not be charged extra if you can not contact anyone for help if you need it. Wr get trailers every year for iur business but this experience was the worse.GEORGETTE G.
No one was in the building when we arrived. Door was locked. When the rep arrived he seemed confused that we were there. The two utility dollies we ordered were not available. We were forced to go pick them up from another location. The truck was almost out of gas. The back of the truck was dirty and still had other people's trash in it. We weren't offered a lock at pick up so we had to go to a hardware store to purchase one. We were told we'd be reimbursed for the gas we put it. The rep was unable to reimburse us at time of drop off. Told us we'd have to call corporate and handle it ourselves. We've never had this kind of experience with UHaul before.HALEY C.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.Tracy R. | Overall Experience
They gave us a truck with sensor light malfunction light on. Service dept. said truck was ok to drive. Drove 1500 miles and lucky we got their safely. Tire was bad. Road assistance couldnt believe they rented us this truck in this condition. 3 different types of tires on a truck.LISA F.
totes and furniture covered in mouse feces. Water damage to wooden furniture near back of unit. the "manager on duty quit. Had a lady who was VERY nice and helpful working at the facility that was not able to access the right computer pages to do her job. She was trying her best with what she had. she was from another faculty there trying to help. I was paid up til end of month, received a call on a Monday (about the 5th of the Month) was told I needed to get my stuff out because they were going to remodel) by the Friday of that week. When I arrived at the facility on Wednesday there was no one there "manager went to lunch, did not leave a return soon note. then when I spoke to him about the call about moving out he acted dumb as though he was not the one to call and tell me to move out. there were weeds everywhere and blocking the entrance to the unit. the Box to open the gate in in a bad spot both entering and exiting. Very difficult to use when driving a truck. Would never recommend this place to storage anything even trash.KAREN F. | Overall Experience
Customer did not leave a comment.DOYLE S.
Our agent made it easy and low keyCOLLEEN S.
The absolute worst experience i have ever had with any company i have ever dealt with in my almost 50 years. Beyond shoddy business practices. Complete willful neglect. It RAINED inside the building for months and the staff and manager were completely aware of the situation and allowed it to continue unfixed. Not only did they not contact me to rescue what items i could but they continued to collect rent from me for months on a unit that they KNEW was full of my ruined now molded possessions. That is FRAUD! The employee willingly admitted everything on video and implicated the management as faulty. I am taking my complaint to the attorney General, 7 can help and to court. That is beyond willful negligence it is straight up fraud.SONIA B. | Overall Experience
Customer did not leave a comment.Brandl J.
Customer did not leave a comment.Brian M.
The locks to retrieve the keys could be better maintained. I spent a good five minutes trying to get it off because the release latch was sticking.Stephanie W F.
The associate helping me was incredibly nice and understanding. It was pouring rain outside at the time of pickup and she went an extra mile getting the truck pulled up closer as well as getting the keys from the outside lockbox so I didn't have to do it all in the rain.Brandon P.
Customer did not leave a comment.Patrick K.
On-line check in needs improvement. Customer service was excellent and very friendly. Went above and beyond to help me with my order.Robin S.
Customer did not leave a comment.Antania B.
The front desk worker was extremely helpful and kind. I was a bit late for pickup but she was very understanding. She was very informative and helpful. I would highly recommend this location!Bridget O.
The truck itself had some exterior damage and the milage of the truck itself did not match the contacted milageScott R.
Customer did not leave a comment.Gabriel J.
Customer did not leave a comment.Camillia E.
Customer did not leave a comment.Thomas B.
staff was very helpfulFrederick H.
Customer did not leave a comment.Kwanghyun K.
In the nearly 3 years of having a unit never any problems. Just upgraded to a bigger unit. Will recommend this place to anyone.HENRY D. | Overall Experience
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Dee A.
It will be outstanding if my refund comes through as it should. I paid for two days, since I didn't expect to return it within two hours, but the group worked quickly and I was able to return it before the 1:00 pm deadline, but she was not able to make the refund on my credit card. But that is supposed to be done and emailed to me. If so, GREAT!John E.
Great experience at this location!Mark F.
Gays Allways you are good friends and I like you and the next customer will see you how you are good too thank you very muchAli M.
Clerk did not know how to hook up trailer. Trailer was dented and dirty and smelly.Mark G.
Online check in on Saturday needs to improve!Johnny S.
Sara (at this location) is outstanding!!!!! She is A+++++++++. If I encounter anyone who needs to rent a truck, I wont simply recommend Uhaul, I'll refer that they to go and talk with Sara at the SaddleCreek location, and show Sara respect, she's worth her weight in gold!Chris S.
Th here are a lot of people that hang arojj in nd in the parking lot which was a bit uncomfortable. Please include return the key at g Th he end of the turn in process. I almost left it in the truck.JANET M.
Customer did not leave a comment.mohammed sayed N.
you are Nice peaple thank youAli Mohamud A.
Customer did not leave a comment.Stephanie W.
The lady at the counter was very nice and helpful. Thanks ladyDel D.
I was told over the phone that this location was on Saddle Creek and Cuming. Not true. It is on Saddle Creek and LafayetteThomas W.
Customer did not leave a comment.Calvin L.
I want to specifically call out the office manager, Scott, for his excellent support. He was very helpful and went above and beyond to make sure our rental went without a problem. I cannot say enough about how good his treatment made us feel. Thank you, Scott.Edward K.
Gas guage was listed as 3/4 tank, after driving less than a mile or dropped to between 1/2 and 5/8. drove 27 miles, took almost 4 gallons to get back to 3/4. No adjustment made. Late on returning after lunch almost 20 minutes.Gary G.
Customer did not leave a comment.David N.
Customer did not leave a comment.Duane F.
More timely verificationâ€” I was alone at this location at 8am and a car kept circling and then pulled in to the lot to try to pick me up. It took at least 15 min to get verified.Adrianna S.
Stephanie did a great job and was super easy to work with.Tom S.
The service I was given was great. Thanks to the wonderful sales ladies, even the one off 5808 Ames I had. I truly appreciate her. WELL DONE SERVICE OVER ALLPAT D.
Be sure the truck has gas. We rented a truck that was on empty & needed to get gas before going anywhere.CATHY H.
Everthing was just greatBrenda F.
great staff and serviceRandall H.
Extremely professional and easy to work with. I really appreciated the positive experience. I truly did!Charlie S.
Very happy. Don't see anything to change.celest M.
I rented a 15' truck and car carrier. I arrived and I was told by the only employee at the facility that I would have to hook up my car carrier myself because she didn't know how??? I also had to hook up my car by myself with no assistance. Do you know how hard it is to hook up a trailer by yourself?? I then had to drive the trailer out of a facility that is obviously no intended for a car carrier since I had to make a 90 degree turn with no ability to straighten out the carrier and there were security gates and concrete posts on all sides -- it took me over an hour in the heat.David L.
It is a bad area in town and would not have gone here by choice. I was forced to use this location because there was a lack of trucks at my preferred UHaul location. Also a dolly was not provided when I requested one and will be working to refund that portion on my bill. Much worse than my other UHaul experiences but will continue to use the 18th & Cummings location.Jacob M.
Customer did not leave a comment.tim R.
Best Customer Service EVER!!!!Alicia G.
The experience was quick and easy. I appreciate itchrishawn C.
Customer did not leave a comment.Steven D.
We dropped off after hours.Jodi V.
Customer did not leave a comment.Jennifer D.
They were great.Robert S.
No recommendationsgary P.
Customer did not leave a comment.Letaleja C.
Customer did not leave a comment.Clara B.
Customer did not leave a comment.Andrew O.
Customer did not leave a comment.AMAR A.
Absolutely nothing... customer service lady was awesomejasmine K.
Customer did not leave a comment.jill K.
Thank youIngrid T.
Customer did not leave a comment.marc D.
Your agent at the pickup location was super helpful. She even opened a few moments early to get me on my way.William F.
I couldn't get the website to work for check in or return but the gentleman that helped me was great!Rebecca H.
Maybe expand your customer service to have more than one person at the front desk?Don K.
Customer did not leave a comment.bobbie L.
The only thing we noticed was one of the doors had an issue and the sun visor was broke.Ryan F.
Hours of operations extended to 6 pm or later Mon thru Frianthony d C.
Staff was great and tried to help. Online reservation is not acceptable. I needed 2 Dolly's and neither were available at the location or anywhere she called. We would have made other arrangements had we known. This misrepresentation of availability needs to be remedied if you plan to keep customers.Whitney F.
In terms of "clean," the truck had clearly been smoked in recently which I did not think was allowed? But I would rather comment on my van NOT being available and having to drive to two locations before I was able to get a truck that was bigger than I wanted. The reservation process was disappointing for sure...and then the U-Haul website was down and so the customer service agent at the place had to keep me waiting through no fault of her own. I was finally on my way with a vehicle at 9:50 when it was supposed to be 9:00.ERIKA K.
Customer did not leave a comment.Jungyeon C.
Customer did not leave a comment.Leonard F.
Customer did not leave a comment.Emma L.
Easy and professional!Maria S.
Excellent service. Good equipment. Highly recommended this locationToan N.
Customer service was well and good, but the trailer that was rented to me was in pretty rough shape. Worst thing about it was the track for the sliding door making it near impossible to open and close properly.Brian V.
The location is an area where a lot of people sit outside and around the vehicles -- I don't think it can be improved but that's why I rated it average. I'll probably go to another location next time.Collin W.
Customer did not leave a comment.Corey M.
I rented a 6 x 12 trailer for one day and was told the price would be much less than the 2 day rental cost that was advertised. Well, I was lied to- I had to pay the full two day cost!! The lights did not work right either-no tail or brake lights and yes, I checked my truck-they worked fine. Not impressed with your dishonesty!!!Mike M.
Customer did not leave a comment.DAVID R.
This particular location didn`t have what we were looking, but she quickly helped us find exactly what we needed and she was extremely nice.Prices are reasonable and the staff is awesome!!Privacy R. | First Impressions
Storage unit was as listed. The manager was friendly and helpful.Privacy R. | First Impressions