Customer Reviews for Arnold Tool and Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arnold Tool and Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kathryn T.
Rating:

Super helpful and really friendly and kind.

BRENDAN M.
Rating:

Staff member, Billy, went above and beyond to help get us on the road with a truck. Great people skills. We would definitely recommend this location.

Nicholas K.
Rating:

Customer did not leave a comment.

Jerry S.
Rating:

Customer did not leave a comment.

sally H.
Rating:

Customer did not leave a comment.

Rick P.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Customer did not leave a comment.

WILLIAM A.
Rating:

Good people

Carley H.
Rating:

Ensure that the truck was there... it was unknown until we called that morning, and I didn't receive a phone call confirming the night before, like the text/ email stated.

ANTHONY W.
Rating:

You have really watered down your business model with these independent locations. I contacted my drop off location to inquire if they were open on a Sunday for return of the vehicle. The gentlemen who answered the phone had zero interest in talking with me about the return only stating they were not open on Sunday. U-Haul and customer service have nothing in common.

Ray B.
Rating:

More service reps. Had to wait in a queue. Took too long to check-in even though I registered online.

Jeffrey B.
Rating:

Customer did not leave a comment.

Robert K.
Rating:

Customer did not leave a comment.

camilla C.
Rating:

To busy to help me when I needed

GERALD H.
Rating:

Customer did not leave a comment.

Vincent F.
Rating:

Customer did not leave a comment.

JON B.
Rating:

Great customer service. Friendly and helpful.

sally G.
Rating:

This cote was great!

Robert H.
Rating:

Joe is very Professional and helpful.

jacki L.
Rating:

a little better signage at the beginning of the street

ROD C.
Rating:

Has nothing to do with the Location. B The trailer I rented ,it's "hitch" was coming loose Along trip. Luckily I noticed and had to tape it to keep it from untwisting ..,Could have been a Disaster. It wouldn't stay Locked.

Paul W.
Rating:

Customer did not leave a comment.

Robert P.
Rating:

Best customer service I've ever received from a uhaul vendor.

Loren L.
Rating:

Great customer service!

Thomas D.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Customer did not leave a comment.

Mark P.
Rating:

Customer did not leave a comment.

KATHLEEN C.
Rating:

Don't reserve equipment that doesn't exist or is not available. Don't lie about the location of the needed equipment. Yuba city is NOT 50 miles from Arnold, CA. I had to make an extra trip back to town (almost 400 miles round trip) to pick up my car because the tow flat bed was the wrong one (per uhaul) despite the reservation clerk confirming my vehicle year and make and confirmed presence of the appropriate trailer for it.

CHRISTOPHER K.
Rating:

Great guys working here. Rental equipment in excellent shape.

Richard D.
Rating:

Quick pickup Great customer service. Equipment in excellent condition

Gerard C.
Rating:

Nothing

Nicholas C.
Rating:

helpful family operation that was accommodating and is the only reason that this is a positive experience for me.

William B.
Rating:

The person that helped us was very friendly and talked to us as if we were old friends. He made sure we had all the information needed about the truck and was very helpful.

Paul G.
Rating:

Customer did not leave a comment.

chris S.
Rating:

Customer did not leave a comment.

John D.
Rating:

Customer did not leave a comment.

Jeffrey C.
Rating:

Customer did not leave a comment.

Richard T.
Rating:

Customer did not leave a comment.

Grant J.
Rating:

Gas was filled to amount at time of pickup, but an additional charge was charged after return. Staff should advise customers of additional charges, if there is an issue prior to leaving, rather than finding out through an email.

Rachel F.
Rating:

Customer did not leave a comment.

Donald V.
Rating:

Customer did not leave a comment.

Penelope T.
Rating:

Rental yard was closed so just a drop off.

James R.
Rating:

Customer did not leave a comment.

Max B.
Rating:

Customer did not leave a comment.

William S.
Rating:

Customer did not leave a comment.

Randall F.
Rating:

Nothing I can see. They got me in and out pretty fast. The trailer was very nice and worked well

MICHELLE K.
Rating:

Customer did not leave a comment.

Kathleen L.
Rating:

Customer did not leave a comment.

jim R.
Rating:

Nothing. Don and his staff were excellent.

Patrick K.
Rating:

As a disabled veteran I was given a discount (thank you!) even though U-Haul tells its franchisees it is up to them. I wish U-Haul would have some sort of veteran discount at all locations. It really helps especially when on a fixed income.

Bert K.
Rating:

Customer did not leave a comment.

kim P.
Rating:

Customer did not leave a comment.

Vincent A.
Rating:

Same comments as I stated in the previous comment section. Again, at the last minute I get a text that directed me to another location for drop off. When I called customer service , there was no answer. Then I get a text that directs me to the original, agreed upon, drop off location. Drop off was then uneventful.

John F.
Rating:

How do you say asshole nicely? Rude and confrontational. Told me there was no room to drop off trailer. Made it my problem even after admitting it was his fault for not telling corporate he was out of room. The man was threatening and made me very uncomfortable. I did not feel safe at the location by myself. Almost called law enforcement. I demand answers!!!

kevin A.
Rating:

Customer did not leave a comment.

SHELDON S.
Rating:

Customer did not leave a comment.

Dennis N.
Rating:

Customer did not leave a comment.

dennis P.
Rating:

Customer did not leave a comment.

chris M.
Rating:

Customer did not leave a comment.

ed T.
Rating:

Customer did not leave a comment.

gerald S.
Rating:

Customer did not leave a comment.

Shelly S.
Rating:

Very nice Very efficient

john S.
Rating:

Joe was very helpful and took lots of time preparing the rental.

Rich M.
Rating:

Very accomodating. Excellent experience.

Amanda T.
Rating:

Most helpful and seamless U-Haul experience I've ever had!!

David R.
Rating:

Joe at Arnold CA location was super helpful

THOMAS V.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

NA

Thomas W.
Rating:

I reserved a pick-up location in Sonora but the day before my pick-up was told I needed to drive to Arnold for pick-up, over an hour away on winding, mountainous roads. I could have easily picked up empty trailer in Concord and returned it to Concord which would have saved time and cost less. If the trailer was not going to be available in Sonora, I should have been told that at the time of the reservation, not the day before when it was too late to make other arrangements. Very bad system. I should get a refund for having to drive over 2 hours extra.

Janice M.
Rating:

Customer did not leave a comment.

jonathan R.
Rating:

Customer did not leave a comment.

Robbie R.
Rating:

ahh the clerk was sooo awesome so helpful so kind and very professional we shall recommend for sure and we shall be back again thank you for making this move smooth and awesome Robbie and Geneva Robles

russell F.
Rating:

Spot on service and equipment

Terry D.
Rating:

Customer did not leave a comment.

Richard S.
Rating:

The drop off location is ideal & a blessing for this area of mtn. retreat & splendor. I would not use the term "inviting" like it's used in large urban cities. It's the mtns. & don't expect businesses to portray that imagery - convenience is the best description.

JAMES LOUIS S.
Rating:

Customer did not leave a comment.

Debora B.
Rating:

Customer did not leave a comment.

jennie F.
Rating:

Customer did not leave a comment.

Janet Louise V.
Rating:

Customer did not leave a comment.

onan R.
Rating:

Customer did not leave a comment.

salvadore G.
Rating:

The gentleman that helped us with the rental was super helpful and professional.

Nicole O.
Rating:

Customer did not leave a comment.

shannon P.
Rating:

Customer did not leave a comment.

James G.
Rating:

Customer did not leave a comment.

steve K.
Rating:

Customer did not leave a comment.

JEFFREY S.
Rating:

Customer did not leave a comment.

Rob H.
Rating:

Customer did not leave a comment.

myles O.
Rating:

Agent had issues with the computer and I had to give him my personal information three times. He also was not familiar with the one-way policy regarding how I would be charged for mileage.

frances B.
Rating:

As always Joe is simply the best in customer service

Tom C.
Rating:

Quick service, employees very polte, and willing to take care of my needs

JAY Z.
Rating:

Customer did not leave a comment.

Kaitlin O.
Rating:

Customer did not leave a comment.

CHRIS S.
Rating:

Customer did not leave a comment.

Michael J.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

Danielle W.
Rating:

Customer did not leave a comment.

rich G.
Rating:

Customer did not leave a comment.

janean F.
Rating:

Customer did not leave a comment.

randy K.
Rating:

Joe, Randy, Dan all pros! Just moved here, and all of them helpful, and friendly to this flatlander!

steve G.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top