Customer Reviews for Arrow Feed and Ranch Supply
(U-Haul Neighborhood Dealer)

347 reviews

2031 E Hwy 377   Granbury, TX 76049

(682) 498-3202

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(682) 498-3202

2031 E Hwy 377
Granbury, TX 76049

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 11 am - 4 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

If you say your going to have something… have it. Make certain that the pads are in the truck! Don't assume! We paid for pads and never got any

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

RON C. 
Rating:
5.0

Customer did not leave a comment.

Tommy G. 
Rating:
1.0

You billed me for insurance that I declined!!

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
3.0

The only problem I had was they said it was a full tank of fuel and it was a little above 3/4

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Allyson B. 
Rating:
5.0

Customer did not leave a comment.

randy G. 
Rating:
5.0

Great service

John G. 
Rating:
5.0

Question about extra fuel charge quickly taken care of.

KIRTLEY B. 
Rating:
5.0

Customer did not leave a comment.

Vernon H. 
Rating:
5.0

Key drop box difficult to locate

Michelle U. 
Rating:
5.0

No improvement needed

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Very helpful, easy and fast check-out process. Thanks!

Shaun R. 
Rating:
1.0

To much to write. You may call me and i will tell all. (707)889-5981

Kathie P. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
3.0

Don't charge for gas when the van was picked up and dropped off on e

JONATHAN E. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Got me taken care of the situation the pickup location failed to do. Very great place to deal with.

LARRY P. 
Rating:
5.0

U-haul online reservation and at site reservation would not allow the total cost based on more than one day. Once a rate was established and date to pick up, neither I nor the agent was able to log in the duration or drop off date.

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

friendly and organized

RICHARD L. 
Rating:
5.0

very friendly and organized

Richard L. 
Rating:
5.0

Very friendly folks. Helped hook up the trailer.

Steve J. 
Rating:
5.0

The only drawback experienced with the equipment was that there was no cruise control. It would have been very helpful if it became standard equipment for this size vehicle.

CASEY R. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Nothing! Excellent job!

majdy W. 
Rating:
5.0

Customer did not leave a comment.

mathew L. 
Rating:
5.0

I have rented I hails in three states and this was the best experience I have ever had.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE D. 
Rating:
5.0

Easier than I thought it would be.!

elizabeth S. 
Rating:
5.0

The folks at Arrow, are friendly and very helpful. Thank you!

Jeffry C. 
Rating:
5.0

Customer did not leave a comment.

Kellie H. 
Rating:
5.0

Easy in easy out, staff was very helpful and friendly

Christian W. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Stacey D. 
Rating:
5.0

The girls were very helpful, and drop was easy..

Jeffry C. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Nothing I was happy with this location.

Steve V. 
Rating:
5.0

Customer did not leave a comment.

Tommie H. 
Rating:
2.0

The 26 ft truck was good. I had reserved on line and was expecting the $39 per day plus .71 cents per mile. They don't tell you that is ROUND TRIP! When I picked up the truck I specifically told them the truck would be dropped somewhere else but I was still charged the roundtrip rate! NO ONE told me about the difference in rates when I prepaid. When I dropped the truck, I was told there was a "penalty " of twice the mileage for not returning to original pickup. Also I had reserved 2 doz moving blankets. These were thrown in the truck . Some were DIRTY and covered with loose feed. They had to be cleaned off and the truck swept before we could even start to load. DO NOT RENT FROM "ARROW FEED & RANCH SUPPLY " Granbury, Tx!!!

Judy K. 
Rating:
4.0

Wasn't advised they were adding insurance to rental agreement. I would have declined.

Jeff P. 
Rating:
5.0

Scott checked me in and was polite and efficient.

ROSS L. 
Rating:
5.0

Truck bed wasn't clean, truck had steering issues

David W. 
Rating:
5.0

Customer did not leave a comment.

Rosario S. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

The location easy to access and enter with plenty of space to park the rental. Check-in was a breeze and staff were very pleasant and helpful.

VERNE M. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Service was great.

HAROLD S. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Very quick and professional service.

Dennis M. 
Rating:
2.0

Front tires were balled. When I called them after I left their driveway I was told to call roadside assistance. When I returned the truck in San Antonio, the Uhaul deal on Eckhard Rd could not believe the condition of the tires and said they needed replacing. The truck was disgustingly filthy and I asked the man in Granbury to wash the windshield, he smeared the dirt around more with a slight through tamp paper towel (one). It was dangerous driving with those balled tires 286 miles!!

CHRISTINE N. 
Rating:
3.0

Make the truck share work the way you tell customers.

Pierce N. 
Rating:
5.0

Provided promised service. In this day and time, respectful and friendly service stand out. It was a pleasure working with them.

Mark Z. 
Rating:
5.0

Thank you for friendly customer service

Kenneth C. 
Rating:
5.0

It was not clear on how to drop but an employee from Fred attire showed up to help. The 1-800 was useless.

ALAN H. 
Rating:
3.0

Did not know that I had purchased safe insurance it was not explained to me thought I declined it

Gary L. 
Rating:
2.0

1. Location was not open for schedule arrival time 2. Vehicle was in for repair but was only thing they had so had not other option. 3. Vehicle was not cleaned out inside

Russell G. 
Rating:
5.0

Super nice people, thanks again

Jeffrey S. 
Rating:
5.0

Not change the location and truck size less than 15 hours before moving.

Ryan B. 
Rating:
3.0

Customer did not leave a comment.

Carlos G. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
1.0

Make sure when a customer has a reservation the actual equipment rented is there and avaiable

Paula K. 
Rating:
5.0

Super friendly people and super easy

helena G. 
Rating:
5.0

Customer did not leave a comment.

SHANDA T. 
Rating:
1.0

They did not have the vehicle ready when I showed up. This location is not a 24/7 location. When I asked their manager about it, she could not care less about the truck or my experience with U-Haul. I will not be using U-Haul again.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Customer service was excellent! These people got us in and out really fast. Super friendly. Will go back!

Bruce K. 
Rating:
5.0

Very Professional and Courteous. Great equipment. Very friendly and helpful. Great experience overall.

FRANK L. E. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
4.0

Customer did not leave a comment.

Dayne C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Service and staff were perfect. Vehicle was very clean. I was in and out quickly and easily. Nice job!

Shane H. 
Rating:
5.0

Fantastic customer service during pick up and drop off!

Kasey L. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Nothing, super nice. And a lot more to offer at shop too.

Athan L. 
Rating:
5.0

Customer did not leave a comment.

RAYBURN P. 
Rating:
4.0

I was charged 38 dollars because I dropped off at a location that was more convenient than where haul wanted it. Was told I could drop at place of my choosing. I chose convenience over inconvenient.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Eduardo S. 
Rating:
5.0

Customer did not leave a comment.

Jerry Lex W. 
Rating:
5.0

Amazing customer service!

Frank C. 
Rating:
5.0

I was hesitant to even use uhaul because most of the reviews from the pickup sites were not very good. Well, let me set the record straight for Arrow Feed and Ranch Supply. We reserved our truck over the phone through UHaul services. Our truck was ready when we arrived. The guy at the check out counter was super nice as was the guy that drove our truck around to the front of the bldg. He answered my husband's questions and showed him what he needed to know. The truck was super clean and full of gas. The process couldn't have gone any smoother.. I will definitely use Arrow Feed in Granbury again if needed and highly recommend them to you.

Peggy G. 
Rating:
5.0

Your total price on using the truck for less that 2 hours and using truck just locally and even after putting 9$ in gas was extremely high!

doona A. 
Rating:
1.0

This was not a friendly group and they did not clean the truck from the prior use.

Denis B. 
Rating:
5.0

Check in was quick and easy!! Super friendly!!

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
3.0

I was unaware that each vehicle coming to a location was not inspected by the business excepting the equipment. The truck that was given to us had a bald front driver tire that we didn't notice until after we left the lot. We then had to turn around and go back for a different truck. They were very nice and polite both times we were there but had someone done their job and looked the truck over when it was brought in, we wouldn't have wasted our time taking it back for a better truck.

Leona R. 
Rating:
2.0

They didn't have the equipment I reserved. Employee said the trailer he did have was same price as the one I reserved. It wasn't.

Lonnie T. 
No reviews have been submitted for this location.

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