Customer Reviews for ARS Fresno LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of ARS Fresno LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Douglas S. on

Rating:

Customer did not leave a comment.

Leslie H. on

Rating:

U-Haul staff where already gone, but store staff was very friendly + helpful.

Gary C. on

Rating:

The nice thing about this location is there is a fuel station and convenience store. Also lots of wide open parking.

GREGORY D. on

Rating:

This rental was unacceptable. I had yo drive 40 miles out if my way to pick up the car hauler. Out of 3 city's not one available. The prices you charge for rentals their should be more track of what is where and qtys. Your company is huge and there is no excuse that anyone should have to drive so far to pick up a rental. I have always rented from you guys and im starting to have second thoughts. Penski seems to always have rentals available one there property's. I just dont like there trailers

Maureen J. on

Rating:

Customer did not leave a comment.

August S. on

Rating:

Customer did not leave a comment.

Susan M. on

Rating:

Customer did not leave a comment.

Harmony W. on

Rating:

Customer did not leave a comment.

Regina J. on

Rating:

Customer did not leave a comment.

Regina J. on

Rating:

Have a sign or parking area clearly marked, the people were great in showing where to park. When you have these large trucks that I had to rent, it can block traffic for others.

michael F. on

Rating:

Customer did not leave a comment.

zach H. on

Rating:

Customer did not leave a comment.

sally J. on

Rating:

Customer did not leave a comment.

Carol A. on

Rating:

Customer did not leave a comment.

Brent G. on

Rating:

We were scheduled to pick it up in Eugene and you didn’t have what we ordered available supposedly even though there were several on property. This was a major inconvenience and we were told we would have no overage fees for mileage or anything yet you charged us.

cathleen C. on

Rating:

Customer did not leave a comment.

Paul L. on

Rating:

Customer did not leave a comment.

Shane R. on

Rating:

What a train wreck. Over an hour wait both picking up and dropping off. No one trained. No one else to help the one clerk.

David G. on

Rating:

Nothing

garrett L. on

Rating:

People were super nice, but not knowledgeable about your computer program. Apparently you change it often and offer no training on how to use it. Took a half hour just to rent me a tow dolly.

Weston C. on

Rating:

Customer did not leave a comment.

don V. on

Rating:

Customer did not leave a comment.

lance C. on

Rating:

Customer did not leave a comment.

Kristi L. on

Rating:

Customer did not leave a comment.

Thomas L. on

Rating:

Agent went to extra effort to allow me to check in truck.

Clarence C. on

Rating:

Customer did not leave a comment.

Clarence C. on

Rating:

Customer did not leave a comment.

Carl B. on

Rating:

Clerk not trained. We ended up not needing the truck but still have to pay for 4 hrs (separate issue).

bradley B. on

Rating:

Put someone in charge who has been awake more than 3 minutes at 10 a.m in the morning, train more employees on site, Blythe wanted to help when I returned the equipment but didn't know how. Blythe is worth training.

Mark W. on

Rating:

Improve on -site personel’s knowledge and effiency.

Thomas L. on

Rating:

Customer did not leave a comment.

Katherine H. on

Rating:

I had stopped in the day before to make sure that my reservation was correct and a truck would be there for me to pick up. I was told every was ready and truck was clean. When I went to pick it up the door had been left open and several pads were soaking wet. The entire inside was soaked and dripping water due to condensation. She refused to have it dried out. She refused any help at all. Not even a towel. I explained I can't put boxes in a wet truck they will be ruined. She said she didn't care that wasn't her problem. So very rude and unprofessional. She was more annoyed about how she being inconvenienced by the new regulations from home land security. i will never use this location again.

Blakely R. on

Rating:

Customer did not leave a comment.

Emil J. on

Rating:

As good as could be expected

Michalene D. on

Rating:

They hooked up the 12 foot trailer with zip ties

Rebecca E. on

Rating:

Representative was an hour late, so our move was extremely delayed.

Devon W. on

Rating:

Customer did not leave a comment.

rodney M. on

Rating:

Customer did not leave a comment.

Chris L. on

Rating:

Customer did not leave a comment.

Steve P. on

Rating:

Customer did not leave a comment.

Sandi H. on

Rating:

The people were friendly. The truck was clean and in good shape. Can’t complain about anything.

Richard P. on

Rating:

They had no moving boxes and the guy was rude!

Robert H. on

Rating:

Customer did not leave a comment.

Theodore G. on

Rating:

The transport trailer was delved to the location that morning. It could have been delivered to river road location I requested. The trailer was still attached to the u haul truck and parked where I could not get my truck to attach without manually moving trailer. I have 2 herniated disks and I had to pick up and move the trailer to attach. Bad bad service

MARY W. on

Rating:

Customer did not leave a comment.

Ken R. on

Rating:

Nothing

Amanda R. on

Rating:

Very polite out in veneta. I am very content with the level of service, quick and professional rental agent. I will defiantly use them again

John N. on

Rating:

Computer system slow - people were great

Michelle J. on

Rating:

They changed my pick-up location 40 minutes away when I booked almost 1 month in advance! The person who was supposed to be there went home for the day. I had to wait for another employee to come from home. The system kept erroring out and they needed to re-enter my Drivers License number and additional driver 5x before they called the 800 number to get help all while it started to snow and there were no chains for me to rent. We had to wait over an hour for the rain to wash away the snow so we could drive. This was VERY annoying and I was moving, so I lost 5 hours of time because of uhaul. (1 hour to get there, 1.5 hours waiting for system erros, 1 hour waiting for snow to melt and then stuck in traffic which was 1.5 hours to get home).

stormy R. on

Rating:

Mobile phone was a little awkward when picking up truck. They were no other customers at this location. I think pickup would have been easier at that point, than using the mobile phone to input the information needed for the rental. Anyhow, not a bad experience.

jennifer F. on

Rating:

They made everything so easy - pick up and return!

clifford S. on

Rating:

I deliverd the tow dolly i rented in 12hrs after rental. But no one checked to see if it was there after 3 days.

ELI T. on

Rating:

Customer did not leave a comment.

kenya C. on

Rating:

It took so long to get assistance at the U-Haul desk. When I got the truck it was muddy inside and out. There was mud, dirt, and sand inside the cab. When I asked the person helping me about it she said that's just how they keep them in Veneta and to take a picture of the mud.

JACQUELYN O. on

Rating:

Very, very helpful staff.

Gaylon P. on

Rating:

I called the office where I got the truck and said I would be 15 minutes late getting the truck back. The man on duty said it was ok and that he wouldn't charge us for another day. He was not on duty when i returned the truck and the attendant at that time charged me for a second day plus another day charge for the dolly. When I looked at the total I said it wasn't correct so she called the man who told us we wouldn't have to pay another day. He told me that because it had already gone through the computer that I would have to contact you to get a refund of the extra day charge for the truck and the dolly rental.. I am requesting at this time that you refund me $39.95 plus $7.00 equaling $46.95. Please respond to my e-mail so I know that you got this. Thank you. Gaylon Paynter

Grant R. on

Rating:

Customer did not leave a comment.

dori H. on

Rating:

We were driving to Florence, Oregon and the Uhaul drop off in Florence was full and had to drive an hour to return the trailer which was hard ... so maybe establishing a bigger return center for Florence would help. Lots of people moving into the area...

Blaine H. on

Rating:

Customer did not leave a comment.

DAVE P. on

Rating:

Customer did not leave a comment.

Bruce M. on

Rating:

Customer did not leave a comment.

SEBASTIAN M. on

Rating:

It took a long time to check out my vehicle

Fernando G. on

Rating:

Customer did not leave a comment.

DANNY B. on

Rating:

Customer did not leave a comment.

NEAL S. on

Rating:

Customer did not leave a comment.

richard A. on

Rating:

The lady that waited on me did a real good job. I felt she had not performed this task that often but was pleased with the job she did. From the online call to picking up the truck went smooth as could be and saved me my time from check out to return.

Bradley S. on

Rating:

Customer did not leave a comment.

Teresa L. on

Rating:

Excellent customer service with quick and professional check out and in. Super cool to have the fuel right there to top off the tank.

DWAYNE S. on

Rating:

Customer did not leave a comment.

Dulcie P. on

Rating:

First uhaul rented wasnt there it had been stolen. One they upgraded us to had a dead battery. Finally got one and the next day sheriff's showed up at my house blocking me in checking my id and questioning me to see if i had the stolen 20ft one when i had a 26ft one. Went to return it and didnt get actually checked in until 4 when i dropped keys off at 2.

KURVIN G. on

Rating:

Problem I had was no one could check me back in when I brought the truck back at about 8 pm that night. I was not able to go through a post inspection or give my consent to bill my credit card for additional charges.

auburn C. on

Rating:

Price is freaking outrageous! I will NEVER EVER rent from uhaul again!

TERRY N. on

Rating:

Limited selection of trailers at this location, I would have taken a different size if it had been available.

bill C. on

Rating:

Customer did not leave a comment.

CARRIE O. on

Rating:

When we dropped of the unit in Veneta, the attendent informed us that we could drop the unit off at our own risk. She stated that we had not rented from them, there fore could not drop it there. We told her that it was insured , so she could take care of the issue , herself. We left the trailer. Not very helpful or friendly.

Eric P. on

Rating:

The U-Haul representative was very friendly and professional. Truck was ready to go when I arrived. Online sign-in really speeds things up. Very good experience start to finish.

Rick M. on

Rating:

Customer did not leave a comment.

Russell S. on

Rating:

Customer did not leave a comment.

NICOLE M. on

Rating:

Nothing! Amber was great!

TAMIE H. on

Rating:

The truck was a mess

Tommy T. on

Rating:

Customer did not leave a comment.

Kenneth P. on

Rating:

Customer did not leave a comment.

Dan L. on

Rating:

Service was extremely slow at this location due to individual not being fully competent/confident with the system and the system running very slow. She had to go and ask another clerk to come help and call the help desk several times before I could get my contract.

DEBBIE M. on

Rating:

Customer did not leave a comment.

Justin F. on

Rating:

Staff was great, vehicle was dirty. Could have me received vehicle from Glenwood location. Would have been MUCH more convenient.

crystal V. on

Rating:

Called in complaint. I had to spend hours cleaning uhaul when we got it home. It was filled with first nails/screws. Beer bottles. Glass and beer spilt everywhere. Got into cab of truck and ash tray was filled with ash! Highly disappointed.

ARTEGUS W. on

Rating:

Customer did not leave a comment.

JOE H. on

Rating:

I was referred from the 7th ave store with reservation arrived in Veneta 4:00 pm and there was no one on duty They had to call somebody in. waited 45 min The Employee said they closed at 4 even though their sign said 5 pm I'm still waiting for my credits.

john M. on

Rating:

The check in person was not sure on how to read the fuel gauge; She thought since the needle was at the first mark then it was only at 1/8 of a tank, however there are only qtr. marks on the gauge so the first mark is at 1/4 of a tank. After explaining it to her she reluctantly marked off the correct amount on the check in slip. Overall, ok place to rent

kasi L. on

Rating:

Clean the trucks and the truck cab. Make sure there is no dirt obstructing the use of the vehicle. Do not leave dangerous weapons inside the trucks moving bin. When calling to complain that we had to spend 1.5 hours cleaning the truck or else our furniture would get dirty, offer a discount or refund to make up for it.

JOHN S. on

Rating:

When l picked up the trailer the customer svc(inside)person was most helpful. She had the paperwork done in no time, then she had the outside rep do the hook-up with me. Now l must explain that l have been directly involved in Equipment Rentals for almost 50yrs. first l worked my way up at PDQ rentals in Sante FE Springs, CA and Now am senior driver for United Rentals Eugene super store. When l returned the trailer l had everything in order, placed the pads inside the ofc. The inside clerk was less than helpful. he said just drop' the trailer over there'. No help was offered(no other customers were there), and at 66yrs old l had to lift the tongue by myself, not acceptable.

STEPHEN R. on

Rating:

Customer did not leave a comment.

RANDALL B. on

Rating:

Had a few small problems. The lights on the trailer needed some work. Not the hookup to the tow vehicle but loose wiring to the light fixtures themselves. Probably could have been prevented by some checking prior to pickup. Otherwise a good experience.

Michelle E. on

Rating:

The customer service was awesome!!!

DONNA H. on

Rating:

They were awesome, will be back!

GINA C. on

Rating:

The employees were wonderful in suggestions and helping us get a hassle free rental!!

SCOTT S. on

Rating:

Outstanding service!

ALY A. on

Rating:

Customer did not leave a comment.

MIKE R. on

Rating:

The people that helped at Veneta were terrible. We drove 500 miles to pick up the uhaul and the lady told us she was to busy, and we would have to come back tomorrow!! On the other hand, Jennifer at the uhaul number that I called to fix the problem was extremely helpful. So a big thumbs up for her!

KATHY M. on

Rating:

The light on the truck was flashing time for an oil change. The tow light connection was not working so we used our vehicle to tow the trailer. Other than that it was good customer service.