Customer Reviews for Arthur Truck & Trailer Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arthur Truck & Trailer Repair

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Amy L. on

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Customer did not leave a comment.

Richard B. on

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Bradley B. on

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Connie S. on

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Good people

Michele S. on

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Nathan S. on

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I have had several days to think over and ponder my service at the front end of my Uhaul rental: I cannot remember the last time at any American business that I have had such a customer service debacle. Though the representative and I got on well (and I believe she earnestly desired to do what was necessary), the "internet seemed to be out" at the location, which just seemed to bring all options and effort to a halt—no paper, no direct line, no way for personally affiliated with Uhaul still to be sure business gets done. When the local rep called an area manager, he took no interest in the case, saying that I just had to call 1-800-uhaul and start over as a walk in customer (since I had wanted to pick up at a location in my town and Uhaul determined that I had to pick up in the next town, some 10-15 miles away. To be clear: I selected preferred pickup locations that were closer. I understand the meaning of "preferred" and the fact that i might need to drive to the next town if that is where the rental happens to be due to the most recent drofoffs, but under no circumstances do I, who had an early reservation, suddenly become a walk-in customer because my preferred pickup location could not be honored. So, I had to call 1-800-uhaul, whose lines were overrun. I was on the line for 30 minutes, finally got someone, explained the situation; she understood the situation and said she would transfer me to someone who could handle it. Approximately, 24 minutes later, someone in insurance picked up ready to ask my about my claim. Pained, I explained that I had now waited close to an hour and they had put me in line in a department that did not apply. After the second person from the call center attempted the transfer and I waited for another 20 minutes, I tried the "express check-in" on my phone, which had not been my preferred option (while the hold music was still playing). Eventually, payment went through, my drivers license was posted and accepted, and I emailed over the pages to the U-Haul rep. "You're ready!" she exclaimed. "You have been here for over an hour, and everything is here. Load up." (26 foot Supermover and Auto Transport trailer). Once I was on the road (literally several hundred yards), I got a call from corporate, which I pulled over in order to take. The lady at corporate asked me if I still needed the rental for today. "Yes, thank you, we have just been able to wrap things up. I am driving it." To make a long story short, corporate sent me back, saying that I should not and could not be in the van yet (obviously, I was in some legal jeopardy if something should happen; I mentioned that the local rep said that everything was in order). By the time I arrived the area manager and local rep were on the phone and now the area manager was actually drawing up the contract to email. Perhaps the timing was coincident, but it seemed that now he could be bothered with the case when he couldn't be from her first phone call (now 2 hours earlier).

Todd W. on

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MARCUS C. on

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I think the best way to improve service for the next customer is to remove the franchise from this location and send all the equipment to the Orleans location that I originally tried to rent from--and then U-Haul switched my reservation to this location!!

Charles W. on

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ROBERT A. on

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Do not take back after hours. They charge you for a cleaning fee

Alexzandra F. on

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Rod V. on

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They were not friendly. Did not want to be bothered by my drop off. I asked questions about my $60 refund that were answered with contact U-Haul. I did by email and still no mail, email or refund of the $60.00. Rod VanVleet 323 W Vine St Mitchell In 47446

JUDY R. on

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Mary C T. on

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