Employee had no training and no idea how to complete the trailer pickup. The trailer was dirty, smelled of urine, and leaked. There was no opportunity to do an equipment check prior to picking up the trailerJonathan H.
Customer Reviews for ASN Petroleum Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kerry G.
They gave us someone else's invoice/contract and were very slow.Steven K.
Customer did not leave a comment.BRYAN C.
For my purpose it didn't make sense to have me rent a truck from a gas station, when I also needed storage. I made the reservation online, and you would think it would make it convenient ( truck and storage all at the same facility). The gas station couldn't see our storage reservation and sent us to the wrong place. Not her fault, but when we found out it was the wrong place ( and we're paying by the mile mind you) a little extra service goes a long way especially when you are equally distanced in between 2 uhaul storage places. She could have called or TOLD us there are 2. The first storage didn't have our reservation, and didn't have the size unit we needed. The young guy there was very knowledgeable and helpful but had to send us to the other storage down the road. They, too, did not have my reservation, but were able to accommodate my needs and made the process smooth. I think my overall frustration was that the online process was almost pointless which is not good, especially for people unfamiliar with the area, the phone numbers went to a Motel 6 (she said nothing about uhaul when answering the phone and knew nothing about any trucks or what was available), rhe other numbers we called received no answer or way to leave a message. For such a large company that's been around for years, you would expect better.Catherine F.
Not easy to back in with a ton of cars getting gasCASSANDRA H.
Both min U Haul location and gas station U haul locations on the same street...very confusing.Frances M.
I was charged for damage to the truck that I did not do. A bill was sent without even calling me and talking about it. Service was poor and the app did not work. Had to go into the gas station to rent the truck. Attendant was repeating back by credit card number, loudly with other customers there. Very disappointing.CATHY L.
The attendant at the U-Haul/BP Station did not know UHaul's software program, he struggled with it had to call another location to figure it out. It took close to an hour to pick up the rental. While waiting at the counter while the attendant struggled with the U Haul software, the attendant stopped working on getting me check out and took care of other gas station patrons. Towards the end of his phone call with another U Haul location to help get me check out, 3 or 4 patrons were waiting to pay for gas or in store purchases. They were getting upset he was on the phone and not checking them out. I had told the patrons that were waiting he was almost done and one of the patrons threaten me, call me several vulgar names. I will never pick up at that location EVER again.tom Z.
Customer did not leave a comment.sonny M.
Customer did not leave a comment.Judi W.
Person checking me out was running the BP gas station and convenience store by himself pick up took a long time I would do on line check in next time for this location Location was changed at the last minute and I'm not sure how that happenedJohn H.
Have them drop off truck a few bocks east of this location the UHaul Center.NEAL S.