Customer did not leave a comment.Christopher A.
Customer Reviews for Astrozon Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul severely messed up my reservation. I originally had a 15 foot truck reserved weeks in advance, then U-Haul contacted me days before my move and said I could only have a 10 foot truck which means MULTIPLE trips for my move 200 miles ONE WAY. U-Haul then said they could only give me 200 additional miles to my 217 miles under my reservation. So I ended up having to spend three days moving, interfere with my work schedule and spend much more in gas for the U-Haul (driving approximately 600 miles total) which ended up being EXTREMELY costly, ineffective and inconvenient. I also had to board my dog because it took the course of days rather than one day. There is NO reason for a reservation to be required if the customer will not receive the equipment they reserved. I would like to be contacted by upper management for a complete review of this ordeal. I don't intend to use U-Haul for my moves ever again in the future after this conundrum.Antonio T.