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SUSAN R.
Customer Reviews for Athens Hardware Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Greg was helpful and efficient in getting our tranaction completed. The small town of Athens is fortunate to have this business and high caliber service available. Sinecerely, DR
DOUGLAS R.Convenient and friendly service.
David H.Something I think would be nice is a place to store a vehicle at uhaul pick up.
Kenneth C.Gentlemen was helpful, pointed me to where to drop the trailer and helped with unhooking. Location is fine, easy to get in and out. My issue is that uhaul took the website down for “maintenance “ with no prior notice for an entire day and the location was closed on Sunday when I came through, so I could not use the online return. I had to come back the following day and drive an additional 60 miles because of this. Not the location's fault but very upset with Uhaul!
Bryan M.The only problem I had was with the return. I moved to Medford Wi and when I made the reservation 2 weeks in advance with the drop off site to be Medford, the site was unable to accept the truck when I returned it. After several calls to UHaul, I was able to make arrangements to drop off in Athens and they did not charge me for the extra mileage. The app did not work so I could not upload any pictures and complete the return online. I called Athens Hardware first thing in the morning and the return had already been processed and everything was good.
SARAH W.Excellent communications and the unit was ready when I arrived.
Gary S.Small town values, small town customer service. Customer care was excellent!
Terry L.Fast, easy, and very friendly!! Thanks!!
Kristen M.Nothong
Susan B.Being able to drop 24/7 at this rural location that is close to home is wonderful
Norman L.Excellent service. Friendly, professional, caring. Superb.
SCOTT S.after hours drop off
Ronald S.Arrived and was charged a deposit that the uhaul representative failed to mention during my rental phone call. Equipment was buried in snow and according to the gentleman it was in good working condition which was untrue. The lights didn't work properly had to basically drive with my emergency lights the whole way home. When I went to return it I was not given my deposit back, apparently it had to be mailed to me, here I am a week later and nothing yet. Won't be renting from uhaul ever again.
Joe E.The process of renting this took too long
STEPHEN S.