Customer Reviews for Auburn Blvd Mini Stor

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auburn Blvd Mini Stor

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jill H.
Rating:

Customer did not leave a comment.

Clyde P.
Rating:

Customer did not leave a comment.

KRISTI G.
Rating:

Customer did not leave a comment.

Ellen H.
Rating:

The online and pick up process was very easy. And the prices are super affordable. If I would have known this before I would have used U-Haul with all my moving needs. Thank you!

Tino V.
Rating:

Customer did not leave a comment.

Forest M.
Rating:

Great service and I was a little apprehensive due to poor uhaul reviews....everything was smooth and staff helpful.....

Kylie R.
Rating:

The were very rude and they charged me a $25 cleaning fee after we swept a and mopped the back of the uhaul. I will not go back to this location ever and will not recommend to anyone.

Sergey V.
Rating:

The truck were old and dusty inside

sarah F.
Rating:

Everything went well. Friendly great service.

Jeanne M.
Rating:

Picked up a truck at 10:00 a.m. and I was told that it had to be back by 4:00 for another renter. Shouldn't I have been told this before pickup so I could plan? Then, I called the facility to let them know that I might by 15-20 minutes late but would definitely have the truck back in time for the 4:30 renter. At 4:10, as I was leaving my house to return the truck, the rental facility employee called to let me know that the 4:30 renter had cancelled and I could "take my time". I told him I was on my way back with the truck. When I dropped off the truck, the same employee told me that he should be charging me for a second day, since I was late, but he'd waive that as a favor. A FAVOR? I left a third of my property at my old address because I ran out of time with the truck. Now I have to rent ANOTHER truck, which I will do from another facility. Very poor communication, planning, and customer service.

Debra M.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

Customer did not leave a comment.

Talitha C.
Rating:

Very friendly people. Thank you!

Vincent B.
Rating:

I was charged for gas I did not use.

Veronica Y.
Rating:

Customer did not leave a comment.

Daniel H.
Rating:

Customer did not leave a comment.

louis B.
Rating:

Keep up the great work! Reservation, pickup, and return handled efficiently and professionally. Appreciate low-mileage and new van with no damage!

Barbara Y.
Rating:

Customer did not leave a comment.

SARA C.
Rating:

Customer did not leave a comment.

John T.
Rating:

Customer did not leave a comment.

Victoria R.
Rating:

Customer did not leave a comment.

Julie A.
Rating:

Improve booking system, email provided wrong pickup location. Computer system took forever for the fuy to use and he didnt provide all the items in the truck and I had to go back

Jerry M.
Rating:

The truck smelled like a dirty ash tray it also did not have a ramp which was the main reason i rented the truck.

Joaquin S.
Rating:

They charged me for a cleaning bill And did not dirty the van. I'm totally disgusted with this charge not the service the cleaning charge. When all they did was hose off the van in the parking lot

Felicia H.
Rating:

Customer did not leave a comment.

mike O.
Rating:

Mike was very helpful in getting me underway

Linda N.
Rating:

Very pleasant people, even under adverse IT conditions.

Judy M.
Rating:

Good service, vehicle was clean and everything worked. Just surprised to be charged $1.00 per mile over my estimated mileage seemed high.

Teylar S.
Rating:

Customer did not leave a comment.

Karen Ann S.
Rating:

Customer did not leave a comment.

Joaquin S.
Rating:

Customer did not leave a comment.

Joseph Z.
Rating:

The truck smelled of barnyard very bad. It was tough to get through it it was from the pick up location on Citrus Heights not Napa

michael F.
Rating:

Check voice mail in AM. No way to leave messages in the on line portal Thanks.

Wendy K.
Rating:

Customer did not leave a comment.

Michael D.
Rating:

Customer did not leave a comment.

Aric C.
Rating:

Customer did not leave a comment.

sandra S.
Rating:

The U-Haul I rented was stolen while in my possession. All my belongings were inside. I filed a police report immediately. U-Haul was notified when the vehicle was recovered they did not notify me in a timely fashion. I was hospitalized over this incident as everything I owned was stolen 30 days later I found an email from them when the hospital gave me my phone back only to discover that U-Haul was now billing me for $1,577. I called and spoke to someone who accused me of inviting homeless people into a hotel room or there were drugs and alcohol. They accused me of being negligent careless and sketchy. I had never taken drugs certainly never invited multiple people into a hotel room that I didn't know I am not a sketchy person I'm a responsible woman age 58 I was taken advantage of and I am a victim and now Uhaul is making me a victim again they are taking my things, virtually everything I own in this world and won't even tell me where they are they want money for outrageous and outlandish fees and I am one person up against a company the size of U-Haul. I do not have the money to pay for these fees to get back my property. The person I spoke with on the phone had only one answer she could not tell me anything about anything until I paid the entire balance she had no empathy she had no understanding and she wasn't even willing to listen. I sincerely hope that anyone considering a rental from U-Haul considered finding another way to move. I am still without my belongings which frankly are worth more than the UHaul truck itself. the woman I spoke to said she was looking at a photograph of what was in the Uhaul and to her it looked like garbage it was my things in boxes there was no garbage she said there was some furniture that appear to have been written all over. your French provincial chest that have French script on them this is how I purchase them and this is why I purchase them every word that came out of her mouth was derogatory and she treated me as if I were a criminal I am the victim. if I knew her name I would tell you but I don't before this is all said and done I assure you I will and I will never supervisors name never ever have I been treated so poorly by any company in all my years of life don't you business with Uhaul they have no interest in their clients.

Aaron C.
Rating:

Customer did not leave a comment.

Sharon D.
Rating:

I don't know how you could change this but having to park across the street is very inconvenient.

jesse T.
Rating:

All staff needs training, it felt like it was their first day on the job.

Charles W.
Rating:

customer service was outstanding

linda M.
Rating:

I had a horrible experience with Budget. I contacted uhaul at the last minute and had a stellar experience with the gentlemen at this location.

Raul R.
Rating:

Customer did not leave a comment.

KC N.
Rating:

Two old guys in the office have 0 customer service skills. Truck smelled like someone was growing marijuana in the back. Gas tank was on e with hardly any miles left yet I was still expected to fill it up to a quarter tank costing me an unnecessary additional 30 dollars. Learned my lesson with U-Haul. Budget truck was by far a better experience.

Seth L.
Rating:

Have the specific items requested available when renting cargo vans.

Jordan R.
Rating:

Customer did not leave a comment.

Kevin H.
Rating:

Truck did not have enough gas in it. Under 3/8th tank but marked as 3/8th on form. Had to stop to get gas just to make trip to location.

jason B.
Rating:

The guys that helped us were great. They had the truck out and ready for us when we got there.

diane A.
Rating:

This is my U-Haul go to location. Staff friendly & always ready assist.

Dee H.
Rating:

Customer did not leave a comment.

Kirstin S.
Rating:

This is the only location I will go to for my U-Haul needs! Great service and great staff!

Kristi C.
Rating:

Customer did not leave a comment.

Dustin S.
Rating:

Amazing customer service! The truck I reserved seemed a little small the guys that worked there, found me a bigger truck that was being returned soon and helped solve my problem! Great customer service!!!

Kari S.
Rating:

Customer did not leave a comment.

kelley Y.
Rating:

Customer did not leave a comment.

jorge Q.
Rating:

The blankets smelled like cigarette smoke, which led me to not use the blankets for fear of having my furniture smell like cigarettes.

Jason L.
Rating:

Customer did not leave a comment.

Shane M.
Rating:

Fast, FRIENDLY service. Easy check in and return and will use this location again! Very satisfied!!!

Clela G.
Rating:

Customer did not leave a comment.

cecilia H.
Rating:

Mike was so nice and helpful.

zachary A.
Rating:

Nice Hard Working Guys

wayne S.
Rating:

Customer did not leave a comment.

Thomas W.
Rating:

A great experience, thank you.

SAMUEL D.
Rating:

we tried to call first before coming down. Got an answering machine, so we drove down there. Everything worked out ok, but if we got there and no truck, it would have been a big waste of time. Just a suggestion ~ Also, the key drop is not designed for the vehicle rented. Since closed on Sundays, we would have been charged extra.

Oscar N.
Rating:

Customer did not leave a comment.

James F.
Rating:

Have better signs and info on where to park after hours. We only knew where to park because a person leaving the Mini Storage area helped us out. Otherwise it was fine.

Eileen V.
Rating:

Customer did not leave a comment.

juan C.
Rating:

as always very accomadating

Bradley M.
Rating:

Customer did not leave a comment.

Jana O.
Rating:

Customer did not leave a comment.

Lisa D.
Rating:

Great transaction. No problems.

Julie D.
Rating:

Customer did not leave a comment.

MISCHELLE P.
Rating:

The folks at Mini U Stor in Citrus Heights have always been professional, courtesy, and helpful. I highly recommend renting UHauls and storage units from them!

Timothy T.
Rating:

Customer did not leave a comment.

juan C.
Rating:

Customer did not leave a comment.

Timothy W.
Rating:

Customer did not leave a comment.

Kristin E.
Rating:

The customer service was great and the truck was ready for me. I would use this location again.

Judy R.
Rating:

very professional older gentlemen seemed alittle grouchy. But yes would use this service and location again :)

CHARLIE G.
Rating:

Excellent job by Michael and Frank. Thanks.

Paulette H.
Rating:

Truck was muddy inside and smelled like cat urine. I was not concerned by all the dings and scratches; but the driver door seemed to have difficulty closing all the way unless you really forced it. Inside ceiling padding was detached at the door. We had to wait while the truck was swept out by the attendant. Very nice fellows working at the desk though, so we did not mind. Truck drove well and performed just fine and the customer service was really great, so I would rent from them again.

Michelle S.
Rating:

Check out and in were smooth. Your staff was kind and helpful!

Alan O.
Rating:

Very pleasant transaction...curtious staff

April F.
Rating:

Customer did not leave a comment.

Tami C.
Rating:

The gentleman who work at this location were very nice, and accommodating. It was much appreciated!

George D.
Rating:

We dropped our truck off a couple days early and the lady who assisted us couldn't have been more helpful and accommodating. She said she was about to close but that she would help process us in. She also noted that she would not have rented a truck with that many miles to someone traveling as far as we did.

DOLORES K.
Rating:

Customer did not leave a comment.

Karen F.
Rating:

All went well

William M.
Rating:

Customer did not leave a comment.

deborah P.
Rating:

Customer did not leave a comment.

deborah P.
Rating:

Customer did not leave a comment.

Nicole P.
Rating:

I had a bad experience. I was charged double on this rental. I was charged incorrectly for the mileage. The gentlemen were rude. Huffed that they were right and charged me double. When i asked for a supervisor they aggressively told me there is no one higher then them to talk to. After I asked for a fourth time for a supervisor they then said well if its through u haul. I can call them myself. Then they said but if i want to talk to someone at the mini storage that they can give my email address to some guy and he can get back to me when he feels but since it is a truck issue then redirected me to uhaul. I know I had to talk to someone at uhaul but obviously they cant do their job. Also I then rerented the cargo van again for another 2 days. This was colombus day weekend. I didnt know the office was closed on colombus day and they didnt say anything. And the guy kept telling me it was no problem to extend my contract for an extra day or two so when the office was closed on colombus day. I kept the truck for one more day. They flipped out on me. I had a lady calling me at 700Am on tuesday morning,rude as hell, telling i am stealing the van and i needed to return it immediately. I said the office is closed so since i had to keep it one more day i will return it at my drop off time since i am already being charged. She refuses and demands again for me to return it and says we dont have a contract and says that i have a bad attitude. This is the worst experiences i have had with uhaul. It gets worse. When i return it a couple of hours later. The office is closed again. But we wait 20mins and people are also coming to the door and thats when the guy comes out and lets us all in. He double charges us and tells us he refuses to fix it. We pay the whole bill on a second card and he still has the charges on my credit card. How does that make any sense. He then tells us we can rent from another uhaul place. Then places my account on theft alert. I went to another uhaul place to rent a truck and they hand me a paper that says uhaul is not suppose to trust my friends and family because I stole the cargo van i just paid for and returned. They uhaul company tells me they need to call my family before they can rent to me. I didnt know they had the theft alert on me yet. I asked why and they said because i have no rental history at this location. They are liars because this is the location i rent from. The other store i was directed to on the first rental and i just assumed the c.h. store was that one and when i was wrong and told to go to the other store the guy Andrew was hella rude and wouldnt help me figure out where the other atore was at. So then once i am told to call a number they they said it was for nonpayment which is bullshit because we paid it before left the other location. And why the fuck would u guys need to call my family or not trust them if it was for nonpayment. I have never been so disrespected from ur guys's company before in my life. How

fenton N.
Rating:

Truck had no radio Antenna so no radio on 1200 mile trip.

Diane Y.
Rating:

Great customer service and quick check out

EMILIA M.
Rating:

No comments

ALTAMAR G.
Rating:

Customer did not leave a comment.

Renata R.
Rating:

Customer did not leave a comment.

DJANGO P.
Rating:

Customer did not leave a comment.

Jacronae L.
Rating:

Customer did not leave a comment.

GRANT S.
Rating:

Customer did not leave a comment.

Rachel C.
Rating:

VERY VERY RUDE STAFF. I WALKED IN TO RETURN THE TRUCK AND THEY WERE HAVING A CONVERSATION AND COMPLETELY IGNORED ME. THEN PROCEEDED TO TELL ME THAT I DID NOT FILL IT WITH GAS WHEN I DID AND IT WAS BELOW THE LINE WHEN I HAD JUST PULLED IN AND IT WAS AT THE LINE. IT WAS RIDICULOUS AND THEY WERE EXTREMELY RUDE MEN.

No reviews have been submitted for this location.

Back
To Top