Customer Reviews for Aucomm Car Rental
(U-Haul Neighborhood Dealer)

1,495 reviews

100 Steeles Ave W Unit 15A   Thornhill, ON L4J7Y1

(905) 709-1957

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(905) 709-1957

100 Steeles Ave W Unit 15A
Thornhill, ON L4J7Y1

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Xue Song S. 
Rating:
5.0

Customer did not leave a comment.

Yue D. 
Rating:
3.0

Customer did not leave a comment.

INingCandice C. 
Rating:
4.0

Customer did not leave a comment.

Ashot G. 
Rating:
2.0

There was no oil in the engine and the person working there didn't care when I showed him the oil light and the engine was knocking like a jackhammer. I needed a reliable vehicle for the move, this van vehicle was clearly never maintained!

Gorazd S. 
Rating:
4.0

Customer did not leave a comment.

Oleg Z. 
Rating:
5.0

Awesome Job Please Keep up the Good Work.

PAVEL S. 
Rating:
1.0

My contract was canceled before I arrived due to be later than my chosen pick up time. If I am choosing a time multiple weeks in advance, surely, there should be some flexibility to what time I arrive to get my Uhaul. Secondly, the authorized dealer said no problem and made me a new contract and the next day it was a 600 dollar bill. There was no communication that this would not be the same rate in the previous contract. I've had to call Uhaul and they've opened a dispute and investigation. This service has been so dissatisfying to me I don't think I'll ever use Uhaul again.

Roberto D. 
Rating:
5.0

The staff at Aucomm are fantastic! I would recommend them anyday to any friend. They are quick, efficient and friendly!

Lindsay E. 
Rating:
5.0

Customer did not leave a comment.

Jin J. 
Rating:
5.0

What a fabulous experience. I wouldn't improve anything.

dennis F. 
Rating:
4.0

Customer did not leave a comment.

Lucian M. 
Rating:
1.0

I used the mobile pickup in which directed me to then go to counter, skip the line, and request key. While that experience has been created by Uhaul to expedite things, I was told to go back and wait in line. Even though the mobile notification was to specifically skip the line, the customer refused to support and was in fact incredibly rude about it. I will never rent from this location.

ERIC S. 
Rating:
1.0

In the back of truck was not clean as well . The truck transmisión was not good . The allotment on the truck was so poor .

ALI S. 
Rating:
5.0

Customer did not leave a comment.

Xinghua C. 
Rating:
4.0

Customer did not leave a comment.

BEKAR E. 
Rating:
3.0

Very very disappointed in UHaul The van was very very dirty and smelt like Horse manure. I was moving my son into university and was in the van for 5 hours and was gross .

Marla B. 
Rating:
2.0

The inside of the truck was absolutely filthy. It was filled with receipts, used masks, crumbs and random tools. The trailer was also not serviced properly after the last person used it. It was full of rocks and branches. I had to find a broom to sweep all of it out.

Kevyn C. 
Rating:
5.0

Customer did not leave a comment.

DONALD T. 
Rating:
5.0

The whole experience was great!

Joel T. 
Rating:
5.0

Lack of secondary equipment (dolly). I had order one but, was not available with my booking. Otherwise, all good.

Ghislain T. 
Rating:
5.0

Everything was perfect

Zubair A. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
1.0

They. Ever pick up calls. They recorded wrong odo causing so much headaches. Do not recommend

Shelley H. 
Rating:
5.0

Customer did not leave a comment.

Sam T. 
Rating:
3.0

THIS IS THE FIRST LOCATION THAT MADE ME HOOK UP THE TRAILER MYSELF AND THEN ASK ME TO BRING IT AROUND FOR A PHOTO - IF I HADNT USED A TRAILER BEFORE, I MIGHT NOT HAVE KNOWN HOW TO DO IT - THE OTHER LOCATIONS ALWAYS HOOKED IT UP PROPERLY ...

Spyridon C. 
Rating:
4.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

MARCEL D. 
Rating:
5.0

Customer did not leave a comment.

Seyed Amir Reza A. 
Rating:
5.0

very good service ,every thing grate

Vasan A. 
Rating:
2.0

Have the guys actually come out and check out the truck with the customer. The ramp on my truck did not work and it causes a really big inconvenience. The truck was extremely old and had no rear view camera or sight. Felt very unsafe driving that uhaul. I will never come to this location ever again. Also got charged the highest deposite when I told the clerk I'm driving less than 15km. This is my 3rd rental in 3 weeks and have never seen a charge as high as $230 deposite. Absolutely ridiculous. Rented a truck from the beaches area and got charged $167 from the beaches to yonge and finch. Plus the guys left the office more than 5 minutes before closing when I came to ask for something. There was so many other trucks - seems like they gave me the worst one.

Amro F. 
Rating:
3.0

left turnnig signal is not working. Sign which Rear tire air is needed to add keep turnning out. Car van cargo is dirty with cement and dust.

HOHYUN L. 
Rating:
1.0

I ordered some additional stuff online like utility dolly but it was not in the office, I was told to go and find it in any other Uhaul office, that their responsibility is to provide a vehicle ONLY. I was about to cancel my order, which was easily accepted by the cashier, but I asked to call to the location I rented before and the missing stuff was found there, so I had to visit two different locations to get the stuff I ordered online.

Oleksiy M. 
Rating:
1.0

Extremely bad custumer service!

Ernesto H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

great service, I recommend

Olga T. 
Rating:
5.0

Customer did not leave a comment.

Manuel B. 
Rating:
1.0

Charged an extra day. Had to pick up early due to locations hours. Had the truck for 28 hours.

Spencer M. 
Rating:
1.0

Truck was not available at the pick up time despite confirmation. I had ordered rugs and a utility cart (dolly) that this rental place doenst provide. However these items were confirmed as available when I made the order. The whole experience was a great source of inconvenience and truck was not in good condition.

Mario A. 
Rating:
5.0

Customer did not leave a comment.

Andrey S. 
Rating:
1.0

Customer did not leave a comment.

KYOUNGHO B. 
Rating:
1.0

I booked the 10ft truck for August 1st on July 29th I double checked my order at the store. I also went there personally to make sure everything was fine so I could pick up the car on August 1st. Because I booked a storage and got two helpers for the move. All in all when I got there on August 1st they said we didn't have a truck and I was shocked because they didn't even give me heads up I would miss the elevator I booked and I had to pay a lot of money to the helper and they told me you have to go to another location which was 12km away from my pick up location, guess what, when i got there, the guy said all our trucks were already booked, imagine how I felt like on my moving dayyyyy I was so frustrated, they didn't even check the availability of the other location before sending me there, when I came back they told me (after wasting 1 hour of my time): “there is nothing we could do and call customer service.” I tried to call customer service and no-one answered after waiting 40mins on the line I was so pissed After wasting one and half hour I almost missed my elevator and Bunch of money to pay helpers to keep them waiting there for me And finally after disgusting argument and wasting too much energy with impolite owner and their staff they gave me bigger truck and they charged my credit card by regular price and this was not the end of story…. Guess what!!!! i drove only 7Miles but they charged me for 20miles and they said they forgot to adjust the milage in my contract and if I didn't took before after picture I wouldn't be able to prove it.

Amir F. 
Rating:
5.0

Customer did not leave a comment.

Moshe K. 
Rating:
1.0

Was informed an hour and a half before our pick up time that we needed to go to another location further away to pick up van. Little was done to make up for being informed last minute of this.

Ellen M. 
Rating:
5.0

The dolly I reserved was not available at the time of pickup. Thankfully it turned out I didn't need it so it was fine. Other than that, the rental process was smooth.

Jian C. 
Rating:
4.0

Customer did not leave a comment.

Shawn P. 
Rating:
1.0

They cancelled my reservation in the last minute. They didn't provide me with furniture dolley I have reserved with the vehicle, I had to accept the vehicle as I don't have another option. Vehicles turn light isn't working, looks like they are not even performing basic checks for lights.

Dushyanth S. 
Rating:
3.0

Customer did not leave a comment.

Michael Dane Q. 
Rating:
2.0

As I already wrote yesterday on pick-up: ---------------------------------------------- Today I rented a van just for few hours. Already returned it successfully few hours ago at the same location. Few notes to point out: 1. I did all the preparation online, including check-in process. And I did indicate my credit card details online already. IIRC your website itself suggested to do so, in order to reduce the risk my credit card would be compromised when presented at the office. Then I was surprised when I was picking up – I was asked to show the credit card at the pick-up office. 2. The van itself was not in proper condition. On picking up we did make videos but unfortunately had no time to talk to the office clerks regarding the condition: 2.1. Parking brake release handle was broken. 2.2. Lights were not working at the left rear side - turn signal & stop signal. 3. When making my order yesterday I have added a dolly. But at the office I was told there is no dolly available. If I knew beforehand, I would be prepared and rented one at some other place yesterday. But today at the office I had no time to check for other places to rent a dolly. It means our moving was more stressful and difficult, and took much longer time without one. Could you please check. Thanks. Regards, Baylan Kan-ool. ----------------------------------------------

Baylan-ool K. 
Rating:
1.0

Big issues existed in my today's rental experience in terms of quality of truck, very very wrong billing, computer glitch that they mentioned was cause of billing issues , wrong directions to contact customer service which I did and was not helpful at all, not enough direction and explanation in the start. All this lead to cancellation of my account with UHAUL and my might not to use UHAUL anymore unless as a very last resort. I see today's issue not an issue with the store but on UHAUL brand.

kaveh M. 
Rating:
5.0

Customer did not leave a comment.

Yongwoon L. 
Rating:
5.0

Customer did not leave a comment.

QUN Z. 
Rating:
4.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

Valentin E. 
Rating:
5.0

good good

ZHE Q. 
Rating:
4.0

Customer did not leave a comment.

DON A. 
Rating:
4.0

Customer did not leave a comment.

Carly W. 
Rating:
4.0

Fast and Easy

Cesar V. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

EXCELLENT SERVICE

KYUMIN Y. 
Rating:
5.0

Customer did not leave a comment.

weicong S. 
Rating:
3.0

I drove 41 miles only and filled 2 times gasoline(16.863L+22.485L=39.348L), the gas meter still is wrong number(no change at all). I think that gas meter has problem.

PENGCHONG W. 
Rating:
4.0

Customer did not leave a comment.

jae sin L. 
Rating:
5.0

We Satisfied

CARLIDO C. 
Rating:
5.0

Quick and easy access. I do not know why people complain.

sungpyo H. 
Rating:
5.0

Nice guy in the front. Quick and efficient.

Marinton D. 
Rating:
5.0

It was quick and easy....

Roman M. 
Rating:
1.0

Very poor customer service as U haul was very nasty covered with human faeces.

George B. 
Rating:
1.0

I had called this location before they closed as my reservation was after the store closed. The staff on the phone assured that there would be a key in a lock box at the back of the building. We showed up to the location on time, and tried to check in on the U-Haul website but we're denied access to the lock box. I had to call the U-Haul customer service, and we had to wait over 40 minutes for the owner of this location to personally give us the keys. This was extremely inconvenient, and delayed our entire move out process. I was lied to you by the staff of this location during the first phone call, and we were not compensated at all from this rental location. I will never rent from here again.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Ogheneochuko E. 
Rating:
1.0

Charged extra for fuel. I have photos showing the fuel levels. Can't reach to the location.

MANOJ N. 
Rating:
1.0

Customer did not leave a comment.

Omid N. 
Rating:
5.0

Van drove nicely. I felt that per kilometre charge is a little high.

Auby M. 
Rating:
5.0

Great service

Predrag K. 
Rating:
3.0

Was overbilled due to some app glitch.

alex H. 
Rating:
1.0

Customer did not leave a comment.

SHAHIN M. 
Rating:
2.0

I was overcharged the website said there would be 89 cents per kilometer plus 19. 95.. in fact I was charged 1.43 per kilometer + 19. 95 V distance I traveled was 50 km therefore I was overcharged a total of $27

Mark R. 
Rating:
1.0

I have rented twice this week. First in Sunday. The truck was dirty inside. Upon check in I notified you it was dirty in mobile check in. When returned I put it as dirty and left a message that I should not be charged for cleaning but I still have the charge of 20 fir something. Then in Wednesday I rented a another truck. The charge was 77 dollars over all but my card was charged for 185 for some reason I tried to call but nobody responded.

Maksym S. 
Rating:
3.0

I don't know why I was charged additional gas fee because when returned the gas level is higher than what I got when I picked up the truck.

Dehuan S. 
Rating:
4.0

Interior windows were filthy!!

vicky M. 
Rating:
5.0

Customer did not leave a comment.

Vakhid M. 
Rating:
5.0

Everything is great.

Majidreza H. 
Rating:
5.0

Customer did not leave a comment.

jesus V. 
Rating:
3.0

Customer did not leave a comment.

Arash D. 
Rating:
5.0

Customer did not leave a comment.

Valma L. 
Rating:
5.0

Customer did not leave a comment.

Evgeny O. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
2.0

Not able to pay with debit, just credit. The van was not clean. I refuelled the van to the same level as provided and U-haul charged me with extra fuel. Although booked in advance, no dolly was provided.

Francisco J. 
Rating:
1.0

I've been charged extra for gas while I filled the tank to the point that I picked up the truck and provided the receipt!!!!

Mani S. 
Rating:
5.0

The agent at the desk was nice, answer any questions I had. The truck pick up was simple and quick.

Ricky L. 
Rating:
5.0

Customer did not leave a comment.

allan F. 
Rating:
5.0

Customer did not leave a comment.

Sangho L. 
Rating:
3.0

Make sure clean the van before renting out to the next costumer..thanks

Arsenio T. 
Rating:
4.0

Customer did not leave a comment.

Majid R. 
Rating:
5.0

Customer did not leave a comment.

SEYEDMOHSEN M. 
Rating:
5.0

Excellent service

Jonas F. 
Rating:
5.0

Well I UHaul is the best understand what we need specially helping people in need

FLORO R. 
Rating:
1.0

Online check in didn't work had to pick up the rent next morning. Had to kept the vehicle for 1 extra day and they put a $100 penalty for keeping it one extra day on top of the rental fees. Very disappointed.

AHMEDFIROZ K. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top